Home > Ohio Banks > Massillon Banks > Citizens Bank Massillon > Citizens Bank, WALES SQUARE > Review
Citizens Bank, Review
Citizens Bank, Review
Average rating based on 37 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
|
A total of 2 Reviews with 4 Star
Outside Driveup Issue
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tonawanda, Jan. 27, 2015
I accidentally took too long at the outside teller on Wednesday and my debit card was pulled back into the machine. When I went back at lunchtime to retrieve my card, I was told that they only open the outside vault ONCE A WEEK - on Tuesdays! They said they would call when I could pick it up. After waiting 6 days, I heard nothing, so called them. They can't guarantee that the service person will be there before they close for the day. If they come too late, they'll have to come back tomorrow....Really???? This is terrible customer service. Not the staff's fault at all - they're very professional & helpful. This is a bad bank policy.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Georgetown Square Branch at Buffalo, NY
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tonawanda, Jan. 27, 2015
I accidentally took too long at the outside teller on Wednesday and my debit card was pulled back into the machine. When I went back at lunchtime to retrieve my card, I was told that they only open the outside vault ONCE A WEEK - on Tuesdays! They said they would call when I could pick it up. After waiting 6 days, I heard nothing, so called them. They can't guarantee that the service person will be there before they close for the day. If they come too late, they'll have to come back tomorrow....Really???? This is terrible customer service. Not the staff's fault at all - they're very professional & helpful. This is a bad bank policy.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Georgetown Square Branch at Buffalo, NY
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Thank you for credit $80.00 to me
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gtr110512, Dec. 01, 2012
I want to say thank you to Office of Chairman Meghan Arnold of Citizens Bank to credit $80 that I was missing on 10/24/2012 back to me. Thanks again. Grace Tr
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Shrewsbury Stop & Shop Branch at Shrewsbury, MA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gtr110512, Dec. 01, 2012
I want to say thank you to Office of Chairman Meghan Arnold of Citizens Bank to credit $80 that I was missing on 10/24/2012 back to me. Thanks again. Grace Tr
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Shrewsbury Stop & Shop Branch at Shrewsbury, MA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Banks Nearby
The Huntington National Bank, WALES SQUARE OFFICE BRANCH (0.3 miles)
Full Service Brick and Mortar Office
7979 Hills And Dales Rd Ne
Massillon, OH 44646
Full Service Brick and Mortar Office
7979 Hills And Dales Rd Ne
Massillon, OH 44646
KeyBank, WHALES SQUARE BRANCH (0.3 miles)
Full Service Brick and Mortar Office
7925 Hills And Dales Road, N.W.
Massillon, OH 44646
Full Service Brick and Mortar Office
7925 Hills And Dales Road, N.W.
Massillon, OH 44646
PNC Bank, LAKE AVENUE BRANCH (1.2 miles)
Full Service Brick and Mortar Office
438 Lake Ave Ne
Massillon, OH 44646
Full Service Brick and Mortar Office
438 Lake Ave Ne
Massillon, OH 44646
The Farmers National Bank of Canfield, DOWNTOWN MASSILLON BRANCH (2.1 miles)
Full Service Brick and Mortar Office
211 Lincoln Way E
Massillon, OH 44646
Full Service Brick and Mortar Office
211 Lincoln Way E
Massillon, OH 44646
First Commonwealth Bank, PERRY WEST BRANCH (2.1 miles)
Full Service Brick and Mortar Office
2704 Lincoln Way E
Massillon, OH 44646
Full Service Brick and Mortar Office
2704 Lincoln Way E
Massillon, OH 44646