Citizens Bank of Ada, Ada Arlington Branch

Name:Citizens Bank of Ada, Ada Arlington Branch
Full Service Brick and Mortar Office
Review:3 client reviews
Location:1717 Arlington Blvd
Ada, OK 74821

Pontotoc County
 

Phone:580-332-6100
Branch Deposit:$25,545,000
FDIC Cert:#19679
Established:2002-01-16


The Bank

Name:Citizens Bank of Ada
Concentration:Commercial Lending Specialization
Established:1967-02-20
FDIC Insurance:1967-02-20
Holden By:Citizensada Financial Corporation
Charter Class:commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:4, view all, view on map
Website:http://www.citizensada.com
Total Assets:$202,584,000
Total Deposits:$164,552,000
Total Equity Capital:$17,765,000
Total Domestic Office Deposits:$164,552,000
Net Income:$757,000
Quarterly Net Income:$407,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
 More...


Client Review

3 client reviews of Citizens Bank of Ada scored 4.5 out of 5.

Not Consistent
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ArtGirl, Oct. 23, 2013

The banking polices with this bank I like. It's been the only thing that has kept me here. But I plan on opening an account at another bank and closing this one soon.
I can't put up with the terrible customer service anymore. With the type of account I have money orders are supposed to be free, yet every time I get one I have to make sure and specify that they are suppose to be free or the person working trys to charge me for it simply because they arent trained well and can't remeber wich accounts get them free. It's not a huge deal untill it happens like 20 times and every time the teller working has to run accross the room and get out the information to look it up, or they argue with me about it untill they look it up and realize they are wrong.
Also the times I call into this bank I always get conflicting information on what info they can provide over the phone. I had a customer service representative yell at me over the phone because I asked her if she could confirm my account number. Basically the worste customer service ever over the phone representatives will tell you things like "Well I'm not supposed to give this information over the phone but to help you out I'll do it this time." like there doing you a favor when all there doing is not providing good security for your account and not providing a good understanding of there company polices.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank of Ada, Ada Wal-Mart Branch at Ada, OK
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Amazing Customer service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Grimes3, Sep. 20, 2013

About 2 months ago a friend of mine needed me to cash a check for him from his job. So I went to the bank in walmart and did so. About a month later I get a call from them telling me that the check I cashed was NOT a check. I'm still not 100% what went wrong (the friend was up to something) but our account had to be deducted the $289 that they had given me when I cashed his "check" Although I was upset they were beyond friendly and helpful. Today I opened my mailbox to find a letter from them apologizing about everything that had happened and telling us they were thankful for how well we kept our balance (never being in the hole) and they had inclosed a gift card to a restaurant.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank of Ada, Ada Wal-Mart Branch at Ada, OK
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Big Bank, Small Attitude
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Cassandra, Oct. 23, 2012

I switched to Citizens after a year plus of my husband telling me how wonderful they are. My "Big Bank" recently started charging fees on their checking accounts so the switch initially came out of necessity. However, my husband was right (I should have listened to him sooner). The staff are wonderful, interest rates on our new car excellent (thanks Jaryl!), and I couldn't be happier. My children had savings accounts at the "old" bank and switched them over to Citizens as well. I'm surprised at the interest paid to them, which will help when they attend college. So far, this is the best and friendliest bank I have ever banked with, and I used to be an accountant.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank of Ada, Citizens Bank Of Ada at Ada, OK
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