Home > Connecticut Banks > Manchester Banks > Citizens Bank Manchester > Citizens Bank, MANCHESTER BRANCH > Review
Citizens Bank, Review
Citizens Bank, Review
Average rating based on 37 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
|
A total of 2 Reviews with 4 Star
Outside Driveup Issue
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tonawanda, Jan. 27, 2015
I accidentally took too long at the outside teller on Wednesday and my debit card was pulled back into the machine. When I went back at lunchtime to retrieve my card, I was told that they only open the outside vault ONCE A WEEK - on Tuesdays! They said they would call when I could pick it up. After waiting 6 days, I heard nothing, so called them. They can't guarantee that the service person will be there before they close for the day. If they come too late, they'll have to come back tomorrow....Really???? This is terrible customer service. Not the staff's fault at all - they're very professional & helpful. This is a bad bank policy.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Georgetown Square Branch at Buffalo, NY
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tonawanda, Jan. 27, 2015
I accidentally took too long at the outside teller on Wednesday and my debit card was pulled back into the machine. When I went back at lunchtime to retrieve my card, I was told that they only open the outside vault ONCE A WEEK - on Tuesdays! They said they would call when I could pick it up. After waiting 6 days, I heard nothing, so called them. They can't guarantee that the service person will be there before they close for the day. If they come too late, they'll have to come back tomorrow....Really???? This is terrible customer service. Not the staff's fault at all - they're very professional & helpful. This is a bad bank policy.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Georgetown Square Branch at Buffalo, NY
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Thank you for credit $80.00 to me
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gtr110512, Dec. 01, 2012
I want to say thank you to Office of Chairman Meghan Arnold of Citizens Bank to credit $80 that I was missing on 10/24/2012 back to me. Thanks again. Grace Tr
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Shrewsbury Stop & Shop Branch at Shrewsbury, MA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gtr110512, Dec. 01, 2012
I want to say thank you to Office of Chairman Meghan Arnold of Citizens Bank to credit $80 that I was missing on 10/24/2012 back to me. Thanks again. Grace Tr
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Shrewsbury Stop & Shop Branch at Shrewsbury, MA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Banks Nearby
Manufacturers and Traders Trust Company, MANCHESTER BRANCH (0.1 miles)
Full Service Brick and Mortar Office
341 Broad St
Manchester, CT 06040
Full Service Brick and Mortar Office
341 Broad St
Manchester, CT 06040
Manufacturers and Traders Trust Company, MANCHESTER STOP AND SHOP BRANCH (0.2 miles)
Full Service Retail Office
286 Broad St
Manchester, CT 06040
Full Service Retail Office
286 Broad St
Manchester, CT 06040
Bank of America, MANCHESTER PARKADE BRANCH (0.4 miles)
Full Service Brick and Mortar Office
354 Middle Tpke W
Manchester, CT 06040
Full Service Brick and Mortar Office
354 Middle Tpke W
Manchester, CT 06040
KeyBank, MANCHESTER MIDDLE TURNPIKE BRANCH (0.4 miles)
Full Service Brick and Mortar Office
344 Middle Tpke W
Manchester, CT 06040
Full Service Brick and Mortar Office
344 Middle Tpke W
Manchester, CT 06040
Dime Bank, Manchester Office Branch (0.4 miles)
Full Service Brick and Mortar Office
299 Middle Tpke W
Manchester, CT 06040
Full Service Brick and Mortar Office
299 Middle Tpke W
Manchester, CT 06040