Citibank, West 125th St Branch

Name:Citibank, West 125th St Branch
Full Service Brick and Mortar Office
Review:84 client reviews
Location:201 West 125th St.
New York, NY 10027

New York County
View Other Branches
 
Phone:212-663-3282
Office Hours:Mon: 08:30 to 18:00
Tue: 08:30 to 18:00
Wed: 08:30 to 18:00
Thu: 08:30 to 18:00
Fri: 08:30 to 18:00
Sat: 09:00 to 15:00
Branch Deposit:$47,809,000
FDIC Cert:#7213
Established:2000-03-13


The Bank

Name:Citibank
Concentration:International Specialization
Established:1812-06-16
FDIC Insurance:1934-01-01
Holden By:Citigroup Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:955, view all, view on map
Website:www.citibank.com
Total Assets:$1,356,781,000,000
Total Deposits:$936,367,000,000
Total Equity Capital:$147,375,000,000
Total Domestic Office Deposits:$455,561,000,000
Net Income:$10,349,000,000
Quarterly Net Income:$1,144,000,000
Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:3%
 More...


Client Review

84 client reviews of Citibank scored 2 out of 5.

Coit rd Bank Customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by syl19, Mar. 17, 2015

Every time I go to the Bank the people are very unfriendly, the last time I sat outside at the drive through window for almost 10min and then all of a sudden after the two ladies were running their mouths one of them finally comes over and says oh sorry our bell is broken for the drive through, ha ha ha ha ha ha, you cannot tell me that one of them could not take a look to see if their is a customer at the window, you would think since they know they would look periodically to make sure customers do not have to wait so long!!!!!!!!!!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 14909 Coit Road Branch at Dallas, TX
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Unsatisfied long term customer.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by treatedbad123, Sep. 11, 2014

The manager has no customer skills. I have been with this Bank for 25 years in this location. He told me "I will walk you out of this bank" when I protested about unwarranted fees on one of our checking account!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Glen Ellyn Branch at Glen Ellyn, IL
17 of 20 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by customer1 2014-12-10 14:33:57
It takes so long to see one of the banker in the branch.  Their attitude towards to customer is customer can wait.  I waited for 30 minites to see one of the banker in the branch.  I never experience in  ohter bank.
by BJS222 2015-03-11 11:18:26
I've been with Citibank for almost 40 years. I had a recent problem with being charged service fees that I was never charged before. The branch manager explained the problem and fixed it in under 20 minutes.She was wonderful and very patient, explaining everything in detail.
Citi bankers
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GrosseFatigue, Apr. 16, 2014

Citibank uses seasoned bankers and it shows while BOFA is always training new 18 years olds; one of them fainted when I was trying to open a new business account. There used to be Citi bankers, immediately recognizable, and everybody else. It is still true to this day in Evanston. Gerald Brett down to the cashiers are great to work with.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Evanston Branch at Evanston, IL
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