Citibank, FIFTH AVENUE BRANCH

Name:Citibank, FIFTH AVENUE BRANCH
Full Service Brick and Mortar Office
Review: 2star105 client reviews
Location:79 5th Ave
New York, NY 10003

New York County
View Other Branches
 
Phone:800-627-3999
FDIC Cert:#7213
Established:06/16/1812


The Bank

Name:Citibank
Concentration:International Specialization
Established:06/16/1812
FDIC Insurance:01/01/1934
Holden By:CITIGROUP INC
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:663, view all, view on map
Website:www.citibank.com
Total Assets:$1,684,710,000,000
Total Deposits:$1,327,597,000,000
Total Equity Capital:$162,945,000,000
Total Domestic Office Deposits:$747,614,000,000
Net Income:$11,169,000,000
Return on Assets:1%
Return on Equity:7%
 More...


Client Review

105 client reviews of Citibank scored 2 out of 5.

#79 5th Ave & 16th Street = WORSE citi branch in NYC
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by citiuser, Nov. 13, 2013

This is the worse Citi branch in NYC

Summarizing:

Ever since this branch relocated from, 5th Ave & 13th Street, to 5th Ave & 16th Street, service is less then desirable to say the least! I certainly avoid going into this branch as much as possible for the following reasoning!

1- Staff is extremely inefficient by any NY standards.

2- Staff is untrained or perhaps unwilling to solve even the simplest clients' requests and manager "Craig Fisher", is not any better...

3- In general be prepared to deal with a rude employe who comes across as he/she is doing you a "big favor" to listen to you and service your account...

I do not understand how Citi headquarters allows a citi branch to operate in such different manners then their other branches... even worse, how do they keep this staff in place... clearly other customers have complained before... I sure have several times... to date at least 3 times!

Avoid this branch other citi branches are better to do business with!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Fifth Avenue Branch at New York, NY
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by Los122 2018-03-26 15:25:47
My husband went to make a $1,570.00 in his CITI BANK checking account at 8:00 AM on 3/23/18 through the ATM before heading to work. The ATM spit out a receipt saying "I'm sorry. Because of technical problems, I can't return your cash right now. This piece of paper doesn’t specify the amount that was just deposited at the time. When he checked his account the account stated $0 dollars. He waited 2 more hours till the branch open to speak to the branch manager. During this time he had to miss work. When 10AM came around and the branch manager REINA HERNANDEZ arrived she simply told him that the branch has nothing to do with the ATM and that this happens often. Completely wipe her hands and wanted nothing to do with it. She didn’t lift a finger to try and help. She went inside the bank and went on about her business; she didn’t even provide my husband with the customer service number. My husband called the number on the back of the debit card where he was told he was going to have to wait 10 days and they couldn’t do anything about it. I consider this THEFT from CITI BANK. NO ONE WANTS TO TAKE RESPOSIBILTY AND DO ANYTHING ABOUT RESOLVING THE PROBLEM. My husband told the branch (#518) "MANAGER" he was going to call the cops and she simply answered "okay called me when they get here" as my husband waited outside the branch. The police made a police report and recommended to my husband to file a CIVIL LAWSUIT against CITI BANK which we have already contacted our lawyer for this matter. Our bills are complety on hold due to this and we are being charged late fees. We have contacted every number we could find and search on the internet and everyone has given us the run around and told us that we have to wait 10 days and that a investigation has been open.  As I did some research I read that a lot of other CITI BANK customer have has the same problem several times and no one has resolved their issue either. This is THE MOST UNPROFESSIVAL BANK AND INCOCIDERATED PEOPLE TO EVER TRUST WITH YOU HARD EARNED MONEY. As per the branch (#518) "MANAGER" REINA HERNANDEZ once I came to the branch to get an explanation why couldn’t she just open the ATM and withdraw our money that was in LIMBO and we need ASAP to cover out due bills, she was the most UNPROFESSINAL BRANCH "MANAGER" we have ever dealt with. She refuse to help us with anything and actually threaten us with having to close our account. She just repeated that this happens all the time and she can’t do anything about it. She mention that they have a company called BRINKS that comes once a month and she knows nothing else that she can do for us as she walked away smiling and got back to her personal call in her office. She said to me that she would have the cops drag me out of the branch (#518) if she had to. The NASTIEST person I have ever come across in my life. I thought MANAGERs are there to help the customer and see if they can reach a solution to the problem at hand. This woman didn’t lift a pen to help instead made threats, claimed this happens all the time at this branch (#518) and she smiled to me and my family as she walked away. My husband spent an entire day trying to resolve this horrible matter with ZERO RESOLUTION. He had to miss work which means MORE MONEY LOSS DUE TO THIS HORRIBLE MATTER.Today is 3/26/18 MONDAY and we still have not gotten our money back. Again this is THEFT from CITI BANK. We have called Customer service and we have been hung up on and given the run around over and over. We have yet to cover our pass due bills no one is willing to help. I have some family members that have CITI BANK and THEFT will be closing their accounts due to this DISSASTER and DEFT.As I mention we have contacted our lawyer and will take this to court since we feel some one is go to answer for this MESS and THEFT.

 

Carlos Lorenzo

All Reviews...

Banks Nearby

Citibank, Madison & 79th Street Branch (0.1 miles)
Full Service Brick and Mortar Office
1042 Madison Ave
New York, NY 10075
Flagstar Bank, MADISON AVENUE OFFICE (0.1 miles)
Full Service Brick and Mortar Office
1020 Madison Ave
New York, NY 10075
JPMorgan Chase Bank, MADISON & 79TH STREET BRANCH (0.1 miles)
Full Service Brick and Mortar Office
1025 Madison Ave
New York, NY 10075
Apple Bank, 80TH STREET BRANCH (0.3 miles)
Full Service Brick and Mortar Office
1170 Lexington Ave
New York, NY 10028
JPMorgan Chase Bank, LEXINGTON BRANCH (0.3 miles)
Full Service Brick and Mortar Office
148 E 79th St
New York, NY 10075

More