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Capital One, GENERAL DEGAULLE BRANCH
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54 client reviews
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| Name: | Capital One |
| Concentration: | All Other Over 1 Billion |
| Established: | 05/22/1933 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | CAPITAL ONE FINANCIAL CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 281, view all, view on map |
| Website: | www.capitalone.com |
| Total Assets: | $475,628,639,000 |
| Total Deposits: | $374,160,480,000 |
| Total Equity Capital: | $53,187,218,000 |
| Total Domestic Office Deposits: | $374,037,440,000 |
| Net Income: | $5,242,097,000 |
| Quarterly Net Income: | $811,257,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
54 client reviews of Capital One scored 2 out of 5.
HORRIBLE SERVICE AND NOTHING HAS CHANGED EVEN AFTER 6 YEARS
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by wendy5o4, Dec. 20, 2011
Can't say enough BAD news about this branch so I'll just keep it short and simple. The service at this branch is probably one of the worst around town. Most (not all) of the employees do not smile and if you ask them a questions, they just look at you like you're an alien from planet Mars. The drive through employees are no different...especially that blonde lady who works in the commercial lane. She needs a serious attitude adjustment because every time I press the call button and request change, she bluntly replies, "Ok," and then rolls her eyes at me. It's like seriously, if you hate your job, get another one, right? And don't get be started about how SLOW the service is. I was in the drive through today waiting for almost 20 minutes even though there was only 1 other car in the other lane. When I complained I was in a hurry and had to go, the lady told me they're still processing my deposit. Well, of course they're still processing my deposit! Otherwise, why would I still be waiting in the drive though? They may not have anywhere to go, but their customers do so waiting me wait that long just shows you how incompetant these individuals are. And believe me, if your employees are imcompetant, then you - as in the manager - are no different. To make matters worsts, their clueless branch manager probably has no idea what is going on at her branch b/c the service still has not improved even after all these negative reviews. They changed the interior facade of their building, but the service is still the same.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, General Degaulle Branch at New Orleans, LA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby wendy5o4, Dec. 20, 2011
Can't say enough BAD news about this branch so I'll just keep it short and simple. The service at this branch is probably one of the worst around town. Most (not all) of the employees do not smile and if you ask them a questions, they just look at you like you're an alien from planet Mars. The drive through employees are no different...especially that blonde lady who works in the commercial lane. She needs a serious attitude adjustment because every time I press the call button and request change, she bluntly replies, "Ok," and then rolls her eyes at me. It's like seriously, if you hate your job, get another one, right? And don't get be started about how SLOW the service is. I was in the drive through today waiting for almost 20 minutes even though there was only 1 other car in the other lane. When I complained I was in a hurry and had to go, the lady told me they're still processing my deposit. Well, of course they're still processing my deposit! Otherwise, why would I still be waiting in the drive though? They may not have anywhere to go, but their customers do so waiting me wait that long just shows you how incompetant these individuals are. And believe me, if your employees are imcompetant, then you - as in the manager - are no different. To make matters worsts, their clueless branch manager probably has no idea what is going on at her branch b/c the service still has not improved even after all these negative reviews. They changed the interior facade of their building, but the service is still the same.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, General Degaulle Branch at New Orleans, LA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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