Bank of Hawaii, Review

Bank of Hawaii, Review

Average rating stars based on 13 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
3
4 star:
1
3 star:
1
2 star:
1
1 star:
7

A total of 7 Reviews with 1 Star

WORST BANK EVER
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by 12345808, Nov. 03, 2014

Worst bank to go to. Long wait time. They take forever to do everything. A really bad example for Bank of Hawaii. Efficiency! That's all I ask! This is the worst bank on the island!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of Hawaii, Moiliili Branch at Honolulu, HI
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The Absolute Worst
 1star Overall Rating
by paddlepete, Jul. 15, 2014

They charge fees for EVERYTHING!  .50 per check to use the mobile deposit app.  They tell you funds will be available "after 4 days" and crush you for overdraft fees in the meantime while your money is just sitting there waiting for them to decide it's available.  Not helpful customer service.  Only concerned with getting you to sign up for more credit cards.  Greedy, lazy people who get away with it because mainland banks aren't allowed.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of Hawaii, Maui Marketplace at Kahului, HI
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Bankohana Still waiting 30 minutes for a notary
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 2star Other Services
by Miket100, Jun. 01, 2013

Figured I'd save time getting a notary as a bank ohana member.
They have a bankohana line but notary is a cattle car line with only 2 names on the list 30 minutes later I'm still waiting.
Manager smirked and said " Saturdays are
Busy" and walked away. Will not be coming back to Bank of Hawaii Pearlridge anytime soon or ever.

Upset BOH customer and former employee,
Mike

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of Hawaii, Kapahulu Branch at Honolulu, HI
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Trust accounts
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by kapohocat, Feb. 01, 2013

We recently suffered a loss of a family member. Joyce at BOH Hilo said the next trustee needed to appear in person and she proceeded to freeze the trust. (He lives on the East Coast!!) and when he came out and we went to BOH, we found out we needed 1 piece of paper signed and notarized. Does BOH think there are no notaries on the East Coast???? We had to stop many autopays etc while the account was frozen for 16 days. They are thoughtless and old fashioned. We will never bank there again. And this is not the 1st time BOH has been stupid. Just for me, it will be the last time.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of Hawaii, Kaiko'o Branch at Hilo, HI
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Bank of Hawai'i Mo'ili'ili
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Lopaka001, Dec. 08, 2012

Worst service this morning at the mo'ili'ili branch. I was racially profiled and treated as if I were a potential thief. I had actually come in this morning to open a business account but I will take my business elsewhere.

* this review was made on Bank of Hawaii, Moiliili Branch at Honolulu, HI
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BOH fails in almost every way
 1star Overall Rating
 2star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by alohajuju, Oct. 23, 2012

BOH needs a complete overhaul. My husband and I waited for more than 2 months for our credit cards because they made so many mistakes like sending the cards to a branch they closed 3 years ago, wrote the wrong address, and didn't apply the correct postage. Almost everything takes them so long to do and when we complain or ask them to correct their mistake, we are treated even worse. We will probably change banks within the next few months because we are so tired of their complete lack of professionalism.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of Hawaii, Lihue Branch at Lihue, HI
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Worst customer service and management!!!
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Respect808, Aug. 17, 2012

This bank of Hawaii branch is the worst bank I have ever dealt with! I went to the ATM to withdraw $120 out of my account.... The transaction worked as usual except for my cash didn't come out! It gave me my balance and that $12O was deducted from my account! Yet I didn't get the cash! I go inside the bank and explain my issue to a teller.... She informs that the ATM is out of money and to call customer service because there is nothing she can do to help me! WTF!?!? I then speak to the manager who is also rude and unhelpful and tell her that their should be a sign on the ATM if it's outta cash! She replies with "we don't put signs up on our ATMs". This place is the WORST service I have ever received in my life!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of Hawaii, Kihei Branch at Kihei, HI
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Banks Nearby

Central Pacific Bank, WAIPAHU BRANCH (0.7 miles)
Full Service Brick and Mortar Office
94-210 Pupukahi St
Waipahu, HI 96797
First Hawaiian Bank, WAIPAHU BANKING CENTER (1.1 miles)
Full Service Brick and Mortar Office
94-205 Leoku St
Waipahu, HI 96797
American Savings Bank, FSB, WAIPAHU BRANCH (1.2 miles)
Full Service Brick and Mortar Office
94-060 Farrington Hwy
Waipahu, HI 96797
Territorial Savings Bank, Waipahu Branch (1.3 miles)
Full Service Brick and Mortar Office
94-050 Farrington Hwy
Waipahu, HI 96797
Bank of Hawaii, KUNIA BRANCH (1.7 miles)
Full Service Brick and Mortar Office
94-661 Kupuohi St
Waipahu, HI 96797

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