Bank of America, Summer Avenue Branch

Name:Bank of America, Summer Avenue Branch
Full Service Brick and Mortar Office
Review:267 client reviews
Location:4750 Summer Avenue
Memphis, TN 38122

Shelby County
View Other Branches
 
Phone:901-684-6710
Office Hours:Mon:08:30:16:00
Tue:08:30:16:00
Wed:08:30:16:00
Thu:08:30:16:00
Fri:08:30:18:00
Sat:09:00:13:00
Branch Deposit:$77,240,000
FDIC Cert:#3510
Established:1960-09-14


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4639, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,705,928,000,000
Total Deposits:$1,349,236,000,000
Total Equity Capital:$206,975,000,000
Total Domestic Office Deposits:$1,270,151,000,000
Net Income:$11,009,000,000
Quarterly Net Income:$6,122,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:12%
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Client Review

267 client reviews of Bank of America scored 2 out of 5.

vice president
Overall Rating
Office Environment & Staff
Other Services
by missybartell, Sep. 25, 2017

I have been trying to resolve an old issue with a certificate of deposit for over one year.  The cd was over 25 years old.  It was not until I went to the branch at Louetta Crossing and the bank manager, Melissa and a senior officer, Yecenia helped me and it all came to a happy conclusion.
I found them all to be helpful and concerning to our needs, did not brush us off but instead tackled the issue.  While waiting in the bank lobby I observed other employees and they were friendly, knowledgeable, professional and followed up with all customers.  They greeted all with a welcoming smile.  My experience was a five star process and without their perseverance to help me, for no gain of their own, I'd still be chasing an old cd.  Cheers to BoA at Louetta Crossing

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Louetta Branch at Spring, TX
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Rude
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Letsbenice, Sep. 08, 2017

I recently went to this location to deposit money and and a teller named Ana did the transaction. I've had 1 million dollars in this bank before, and this teller treated me like a homeless person off the street. I've never encountered a teller at any bank that acted sullen, rude and dismissive.she should not be representing this bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Campbell Skyline Branch at Tucson, AZ
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Customer service
Overall Rating
Waiting Time
Other Services
by KPrior, Apr. 14, 2017

Been with Bofa over almost 30 yrs. I deposited a MO from USPS (Bofa recommended me accepting these for best security) I have received a monthly MO from customer for almost 3 yrs.  this one got flagged. Called and kindly told me she saw no problems and if it did not clear the. Ext day to call back.  2 days later called-told it had suspicious activity, supervisor then cleared it for me. Next day on hold again.  Rude girl refuse to let me have supervisor (30 minutes arguing with me. Then supervisor said no address on MO (the guy never adds the address). Then told me when he checked with USPS that they show the MO serial number did not exist. I called USPS and it verified clear 2 days earlier.  Called BOfa back and now they say it still has to wait the 10 days for USPS to give them the money.  

What happened to my bank's customer service?  They not only are rude on the phone but seem ignorant with ever changing stories.  Or is this a new scam to keep money longer in their hands?  

I have never experienced this type of disregard and attitude of indifference to a problem.  I was also told by the supervisor that I could not go higher to solve the pronlem as he had no supervisor for me to talk with.  This is not the bank I have come to trust.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, American Canyon Branch at American Canyon, CA
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