Bank of America, Smokey Point Branch

Name:Bank of America, Smokey Point Branch
Full Service Brick and Mortar Office
Review:251 client reviews
Location:3230 172nd Northeast
Arlington, WA 98223

Snohomish County
View Other Branches
 
Phone:360-651-1155
Office Hours:Mon:10:00:18:00
Tue:10:00:18:00
Wed:10:00:18:00
Thu:10:00:18:00
Fri:10:00:18:00
Sat:10:00:13:00
Branch Deposit:$46,472,000
FDIC Cert:#3510
Established:1995-02-01


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4843, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,639,305,000,000
Total Deposits:$1,291,171,000,000
Total Equity Capital:$201,504,000,000
Total Domestic Office Deposits:$1,213,734,000,000
Net Income:$19,075,000,000
Quarterly Net Income:$4,949,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:10%
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Client Review

251 client reviews of Bank of America scored 2 out of 5.

not a very pleasant experience dealing with this branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LeoL, Feb. 08, 2016

based on past few visits, tellers are understaffed, lines are long and move slowly. During a recent visit, there was a computer issue we in line were told after about a half an hour wait in line knowing nothing about the reason for the wait. A few of the regular tellers are pleasant and friendly (from past visits), but one individual in particular who I believe has been there a while could benefit with a refresher course on being pleasant and civil to long time customers holding many accounts, such as myself.  I don't care if you ARE a supervisor, I'm the customer and I believe that counts for more than your thrown at me title.  In the future, I'll be avoiding this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Rahway Branch at Rahway, NJ
14 of 14 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by appalled333 2016-02-19 01:48:39
You are correct, this branch of Bank of America is horrible.  The tellers are sarcastic and rude. It would seem there is always just one teller but three or four other employees running around like puppies chasing their tails. One of those puppies asked several of us standing in line to the teller if our banking business could be taken to the drive through to keep the lines down. Really, do they think I wouldn't have gone through the drive through if I could have?  IDIOTS!!!
by sonothappy 2016-03-14 11:44:16
I just wrote a comment about the same supervisor.  She ruined any chance of me banking with them.
by corgimom 2016-04-01 11:06:54
This branch is horrible!!!
My husband went in to make a deposit/LOC payment dressed in work overalls, and the supervisor actually brought him into her office and wanted to know "what he did" to support owning a home on a SC barrier island (after checking two forms of id to make a freakin' deposit!!).  Is that discrimination or WHAT??
Horrible teller to elderly
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by Bhoti, Jan. 26, 2016

My mom has been banking at building for over 22 years. She loves going to this bank until recently, now this teller Ann keeps harassing her to use the atm. Ann should be sent to customer service training again. I tried to talk to her that my mom needs assistance when comes to the bank but this crazy lady start to yell back to me like I am her child. This is not boa standard by no means. Everyone else at this bank is professional but this lady needs to go.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ridgefield Park Branch at Ridgefield Park, NJ
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Everyone should read this....
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by 2016, Jan. 19, 2016

I have banked with BOA for many years now, and primarily use the south location as my go to for any questions or concerns. Not only have I been a happy customer all these years, but today I was blown away by the kindness and help I received from Chris. He was so helpful and sincere while providing me with the best customer service I have had in my 31 years to date. While he probably just simply thought he was doing his job, he made my day. If you ever have issues or questions that need prompt attention I recommend requesting to speak with Chris.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, South Des Moines Branch at Des Moines, IA
7 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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