Bank of America, Rittenhouse And Ocotillo Branch

Name:Bank of America, Rittenhouse And Ocotillo Branch
Full Service Brick and Mortar Office
Review:253 client reviews
Location:21004 E Ocotillo Road
Queen Creek, AZ 85142

Maricopa County
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Phone:480-987-2355
Office Hours:Mon:09:00:17:00
Tue:10:00:17:00
Wed:10:00:17:00
Thu:10:00:17:00
Fri:09:00:17:00
Sat:09:00:13:00
Branch Deposit:$23,995,000
FDIC Cert:#3510
Established:2008-07-25


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4843, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,639,305,000,000
Total Deposits:$1,291,171,000,000
Total Equity Capital:$201,504,000,000
Total Domestic Office Deposits:$1,213,734,000,000
Net Income:$19,075,000,000
Quarterly Net Income:$4,949,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:10%
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Client Review

253 client reviews of Bank of America scored 2 out of 5.

Banking online services
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Shacker, May. 14, 2016

For the last 3 months out of the 5 years I've been banking with this company I have had nothing but problems and lies from the customer service, the last time they promised to put a note on my account and even connected me to the technical support line, which automatically hangs up and after calling back 3 time finally got threw to someone 45 minutes later they say it's all set up to receive text messages and emails, low and behold today my account is -92.10 and no text or emails recieved back on the phone with customer service at 8:15am with a supervisor named John and being told oh your getting messages and text messages. I'm so glad bank of America now employees psychics at their customer service center. Needless to say I am in my way to close my account with this company and will find a bank that does what they say they will do, instead of treating customers like crap.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Dalton Branch at Dalton, GA
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Tobi
Overall Rating
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by Paperlady, May. 06, 2016

We just started banking at BofA less than 3 years ago.  We had been with our prior bank for about 20 years but we travel and they don't have branches outside of the Southeast.  I have had nothing but positive experiences with BofA.  Ever since we opened our accounts the staff has been friendly, knowledgeable and accommodating.  We have found this also with our other local branch (Little Rd at Mitchell Plaza).  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, River Crossing Branch at New Port Richey, FL
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not a very pleasant experience dealing with this branch
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by LeoL, Feb. 08, 2016

based on past few visits, tellers are understaffed, lines are long and move slowly. During a recent visit, there was a computer issue we in line were told after about a half an hour wait in line knowing nothing about the reason for the wait. A few of the regular tellers are pleasant and friendly (from past visits), but one individual in particular who I believe has been there a while could benefit with a refresher course on being pleasant and civil to long time customers holding many accounts, such as myself.  I don't care if you ARE a supervisor, I'm the customer and I believe that counts for more than your thrown at me title.  In the future, I'll be avoiding this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Rahway Branch at Rahway, NJ
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by appalled333 2016-02-19 01:48:39
You are correct, this branch of Bank of America is horrible.  The tellers are sarcastic and rude. It would seem there is always just one teller but three or four other employees running around like puppies chasing their tails. One of those puppies asked several of us standing in line to the teller if our banking business could be taken to the drive through to keep the lines down. Really, do they think I wouldn't have gone through the drive through if I could have?  IDIOTS!!!
by sonothappy 2016-03-14 11:44:16
I just wrote a comment about the same supervisor.  She ruined any chance of me banking with them.
by corgimom 2016-04-01 11:06:54
This branch is horrible!!!
My husband went in to make a deposit/LOC payment dressed in work overalls, and the supervisor actually brought him into her office and wanted to know "what he did" to support owning a home on a SC barrier island (after checking two forms of id to make a freakin' deposit!!).  Is that discrimination or WHAT??

All Reviews...

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