Bank of America, Ridge Road West Branch

Name:Bank of America, Ridge Road West Branch
Full Service Brick and Mortar Office
Review:268 client reviews
Location:2450 Ridge Road West
Rochester, NY 14626

Monroe County
View Other Branches
 
Phone:585-227-6464
Office Hours:Mon:09:00:16:00
Tue:09:00:16:00
Wed:09:00:16:00
Thu:09:00:16:00
Fri:09:00:17:00
Sat:09:00:13:00
Branch Deposit:$52,977,000
FDIC Cert:#3510
Established:1974-10-11


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4639, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,705,928,000,000
Total Deposits:$1,349,236,000,000
Total Equity Capital:$206,975,000,000
Total Domestic Office Deposits:$1,270,151,000,000
Net Income:$11,009,000,000
Quarterly Net Income:$6,122,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:12%
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Client Review

268 client reviews of Bank of America scored 2 out of 5.

Poor Service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Poorrule, Oct. 21, 2017

I had an unbelievable, horrible experience At the Bank of America located at 6725 Winchester Rd, Memphis, Tn 38115.  I went through the drive thru to deposit cash into a Bank of America account holder. First, there was only one lane opened. I was in line with 5 cars ahead of me.  The process was very slow, in fact, I turned my engine off for at least 6 minutes.  When it was my turn, I placed the cash deposit and deposit slip in the container and sent it for processing. The teller was cordial.  After several minutes, she asked if the transaction was for me or someone else.  I politely told her for someone else.  She asked if I had an account there as well.  I responded "no". She then returned my cash deposit and slip and rudely said "the drive thru is for Bank of America customers only, you have to come inside."You have got to be kidding me. It was a cash deposit for an account holder!!!! I was not trying to cash a check from an account holder.  Your rule is simply ridiculous. I wasted 30 minutes trying to assist someone, who needed help. Needless to say, I did not go inside, because my foot is broken!!! I had sacrificed and driven to the bank for a relative. I had never experienced this type of ignorance before.  FYI........I have made numerous cash deposits for YOUR customers,in the past.  Change this sorry rule!!






* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ross Road Branch at Memphis, TN
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vice president
Overall Rating
Office Environment & Staff
Other Services
by missybartell, Sep. 25, 2017

I have been trying to resolve an old issue with a certificate of deposit for over one year.  The cd was over 25 years old.  It was not until I went to the branch at Louetta Crossing and the bank manager, Melissa and a senior officer, Yecenia helped me and it all came to a happy conclusion.
I found them all to be helpful and concerning to our needs, did not brush us off but instead tackled the issue.  While waiting in the bank lobby I observed other employees and they were friendly, knowledgeable, professional and followed up with all customers.  They greeted all with a welcoming smile.  My experience was a five star process and without their perseverance to help me, for no gain of their own, I'd still be chasing an old cd.  Cheers to BoA at Louetta Crossing

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Louetta Branch at Spring, TX
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Rude
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Letsbenice, Sep. 08, 2017

I recently went to this location to deposit money and and a teller named Ana did the transaction. I've had 1 million dollars in this bank before, and this teller treated me like a homeless person off the street. I've never encountered a teller at any bank that acted sullen, rude and dismissive.she should not be representing this bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Campbell Skyline Branch at Tucson, AZ
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