Bank of America, Marbach Road Branch

Name:Bank of America, Marbach Road Branch
Full Service Brick and Mortar Office
Review:197 client reviews
Location:1515 S.W. Loop 410
San Antonio, TX 78227

Bexar County
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
Sat: 09:00 to 13:00
Branch Deposit:$41,828,000
FDIC Cert:#3510

The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5300, view all, view on map
Total Assets:$1,433,716,000,000
Total Deposits:$1,114,103,000,000
Total Equity Capital:$178,693,000,000
Total Domestic Office Deposits:$1,034,845,000,000
Net Income:$16,516,000,000
Quarterly Net Income:$3,624,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:8%

Client Review

197 client reviews of Bank of America scored 2 out of 5.

Attacked verbally
Overall Rating
by Catsal, Mar. 24, 2014

Sunday around noon my husband and I and baby walked to bank
 After hours,went through security door we were followed and this big African
American man went inside after us we were thinking doors shut right after  which they should but don't! Please be careful this man followed us inside and yelled at me I was so scared ... He then left and we shut door with our hands before he came back... I alerted the branch I hope they fix doors ASAP!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Whittwood Center Branch at Whittier, CA
2 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

2 comments. Add a comment

by Reallyoldguy 2014-03-29 07:08:11
After reading over 20 pages of reviews, it is obvious that US Bank is not for me.
My wife had had an account with USB and lost nearly $200 over an autopay mistake by USB after she had paid that amount to payoff a medical bill.  When I opened my account with USB, she advised against  doing so but I was leaving a bank with which I had done business for over 15 years (because they were now charging a fee for paper monthly statements while insisting on maintaining a $1000 minimum balance in a non interest paying "free" checking account) to find a bank which did not require a minimum balance nor charged a fee for monthly hard copy statements (electronic statements can so easily be amended after the fact or even lost completely).   My banking needs are so simple (retirement income directly deposited, checks written to pay bills, ATM used for cash withdrawals only and no minimum balance because I'm an old guy).  Well in the past two days I have experienced the frequently cited abysmal customer service.  All I had to do was deposit a tax refund check that was payable to me and my wife.  While I agree that each of us needed to endorse the check and that we needed to put her name on my account so she can access my account without a court order when I die, I don't agree that the amount of misinformation and incomplete information that I received regarding this simple procedure was at all necessary.  Now having read the tremendous number of complaints regarding USB practices, I will be doing two things:  one, closing my account just as soon as I return to work and; two, urging a class action suit against USB (a corporation with assets over ONE TRILLION DOLLARS) not because of attitude but because of actual fraudulent practices including misappropriation of monies, failure to adequately notify/publish various fees, incompetent accounting practices, and possible intrastate/interstate wire fraud.  Additionally, there does seem to be some indication of both racial and ethnic discrimination by USB customer service.  If anyone should read this  reply to the above rating, please consider what I've said.  An enterprising young lawyer or group of lawyers willing to take on a contingency fee lawsuit, could well stand to make a ton of money while people like you and me would have the satisfaction of "getting a little of ours" against such corporate arrogance.  Who knows perhaps some of the highly paid officers might even go to prison.  Thank you for reading this and  I would really love to see that it is still possible for David to chuck a stone at Goliath.
by Catylady 2014-04-16 14:24:14
I think she was afraid for nothing. Sometimes people are courteous  enough to let someone come in also if the door is open. She did not say what he said to her to make her afraid. What she noticed most of all was his skin color or race. That make me think she is white and maybe be a racis.
I think that she should stay in her house because big black men are not going any place just like BIG white men. She should learn to pray like I do when I am afraid of someone or something. That is the only thing that would have protected  her at that time.
latoya is the best manager i have ever met with a bank!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bakertn34, Mar. 24, 2014


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Dickerson Road Branch at Nashville, TN
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

awful customer service, questionable policies
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Ihatebanks, Mar. 19, 2014

I was told that this bank would cash a federal tax return check.
I went in and all seemed fine the check was for 4,718.00. I asked if they could cash a check of this amount if I'm not an actual customer and if so how much would it cost. I was told that they absolutely could and there would be no fee. Sounded good to me they had me put my fingerprint on the check and asked for two forms of ID, I handed them my valid drivers license and my social security card. I was then asked if I had any other ID, I then showed them my expired state ID. They told me that this was not sufficient and that it could be a    debit or credit card w/or w/out pic, A college ID w/pic, a high school ID w/or w/out pic, a passport, a different out of state ID or license, an employee  name tag w/or w/out pic. Okay, so I don't have any of those things! But isn't  my social security card a second form of ID? I was told, no. I could go home  and get my birth certificate?  Sorry no also invalid. I was then told I could open  an account with the forms of ID that I had on hand. So I asked "If I open an  account could I cash this check?" They said yes. So now I'm in a little booth  and apparently this woman has been warned about me because the first thing  she asks is "are you going to close this account after you cash your check  because we don't like to make checking accounts, just for check cashing  services." I'm not exaggerating.  So being the honest person that I am I tell her  that I truly would just like to cash this check but none of my secondary forms  of identification are up to par. We then go through the list again and again I confirm that I do not have any of those I repeat "I have my driver's license,  social security card,  vehicle registration, court documents signed annd sealed by a judge, a birth certificate pay stub so on. She says "sorry none of those are valid.  She then asks "do you have a work badge such as this?" And points to her name tag. A name tag? "A name tag?" I ask. "If I get a name tag with a little sticker from a label-maker that says my name, that will be a valid second form of ID? Above even an actual paycheck stub?" "Yes" was her only reply.
I'm on a mission now so I go to work, explain the situation and my boss is more than happy to issue me a name tag.
I walk back into the bank thinking they can't possibly give me any other excuses not to cash this check. I go up to the first teller and try to cash this check again;  they ask for two forms of ID, I deliver. They say "I'm sorry but we can't cash checks of this amount unless you're a client of the bank."
The lady who told me about the name tag loophole walks up and asks what happened I proceed to tell her that earlier when I asked if they would have a problem cashing a check of this amount for a non-client, I was told there would be no problem.  And that I feel like I'm being treated badly because I don't want a bank account.  She just shrugged a little and said "sorry, this is why you should probably get a bank account."
As soon as I left, I called a different branch and asked, " would you be able to cash a federal tax return check in the amount of 4, 718.00 if I don't bank there or anywhere?  He said "absolutely, that wouldn't be a problem!"

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Broadway/Camino Seco Branch at Tucson, AZ
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by prc108 2014-03-25 15:06:26
Called to open an account, took 10 min to get to customer service. I guess when you have 1.5 Trillion in assets you don't care. I'll try another bank, but not Citizens, they have an attitude too.

All Reviews...

JPMorgan Chase Bank, Marbach Branch
Full Service Brick and Mortar Office
8306 Marbach
San Antonio, TX 78227
Bank of America, Lackland Air Force Base Branch
Full Service Brick and Mortar Office
2180 Reese St Bldg 1285
Lackland A F B, TX 78236
Bank of America, Sw Military Dr And Somerset Rd Branc
Full Service Brick and Mortar Office
3211 Southwest Military Drive
San Antonio, TX 78211
Wells Fargo Bank, Las Palmas Branch
Full Service Brick and Mortar Office
707 Castroville Road
San Antonio, TX 78237
Amegy Bank, Military Drive
Full Service Brick and Mortar Office
6810 Military Drive West
San Antonio, TX 78227

View All