Bank of America, GALLERIA MALL BRANCH

Name:Bank of America, GALLERIA MALL BRANCH
Full Service Brick and Mortar Office
Review: 2star310 client reviews
Location:641 Mall Ring Cir
Henderson, NV 89014

Clark County
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Phone:702-654-3100
FDIC Cert:#3510
Established:10/08/1995


The Bank

Name:Bank of America
Concentration:All Other Over 1 Billion
Established:10/17/1904
FDIC Insurance:01/01/1934
Holden By:BANK OF AMERICA CORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3773, view all, view on map
Website:www.bankofamerica.com
Total Assets:$2,540,116,000,000
Total Deposits:$2,031,779,000,000
Total Equity Capital:$236,206,000,000
Total Domestic Office Deposits:$1,909,516,000,000
Net Income:$28,782,000,000
Quarterly Net Income:$4,591,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:8%
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Client Review

310 client reviews of Bank of America scored 2 out of 5.

one phone number
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by needsanewbank, Nov. 05, 2013

They have ONE phone number.  They NEVER answer the phone.  The phone has NO voicemail.
They called me yesterday.  After trying the sole number for two days (at least 20 tries), I cannot find out what they wanted.  I hope it isn't important.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Galleria Mall Branch at Henderson, NV
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

2 comments. Add a comment

by dcmc 2014-01-03 09:24:01
I am leaving the bank--personal service--NON existent. NO ONE EVER answers the phone live--Had to drive to see if they were open during the holidays. They have grow so big they have forgotten about the personal touch. I am amazed that ANYONE banks with them.
by Marcou 2015-05-05 18:35:48
Galleria mall branch on Sunset,Henderson is lacking QUALITY SERVICE As a long time customer I'm about ready to close all my accounts !!!
Branch opened at 9am. I was 3rd in line as await a teller, only one OPENED, as there were 5 + employees on premise,but none were prepared to open.
As I waited I overheard 5 customers frustrated as I indicating they will close existing accounts if this service doesn't improve Many customers ask where t by e tellers were and if they are going to get more than one teller !!!!
The manager had no clue or cared about these customers !!!!!
I too as having a very substantial amount of funds with your establishment is highly considering closing my accounts.
SOMEONE NEEDS TO TAKE ACTION ON THIS BRANCH !!!!!! There appears to be many chiefs but no Indians manning the teller position... I can assure you that if no action is taken here in Henderson Nevada branch you will lose many customers, including myself.... It's time you do the right thing ..,as a business !!!!!!!

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