Bank of America, Fort Walton Beach Branch

Horrible at doing their job correctly
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by beyondannoyed, May. 22, 2013

I recently got married and changed my last name. So I went into Bank of America on Ina Road to order new debit & credit cards with the new name on them. The employee told me I could not order new cards without my husband being present (even though I had my new social security card & marriage certificate.) I said okay and walked out. The next day my husband took time off of work to come with me and we ordered new cards. I was told they would arrive in 7-10 business days in the mail. Over two weeks pass and still no cards. So I call B of A on Ina and speak to someone who told me they were the manager. She apologized and said she would re-order them rush b/c they were actually NOT PUT IN THE SYSTEM the 1st time my husband & I went into the bank. I say okay b/c mistakes happen. Well again 2 weeks pass and still no cards. I call a third time and speak to the manager who now claims she never said she would rush order the cards but that they were mailed out however couldn't track them b/c once they leave her bank...it's out of her hands. SO her fix to this issue was to mail out new cards AGAIN for the 3rd time and I could either pay $25 rush fee or wait another 7-10 business days. The manager at this location is horrible at customer service and doing her job correctly. She was beyond rude and had no sympathy for having to wait 30+ days for new cards. I informed the manager if my cards are not here in 10 days that my husband and I are leaving Bank of America. She could care less. At the end of the day...I ended up calling B of A's 1-800 #. Turns out the manager never even put new cards in the system to go out to me the third time around. Do not waste your time at this location....they do not know how to do their job.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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HOUDINI BANK
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by jade2013, May. 21, 2013

I'm a BoA customer for over 7 yrs but not with this branch. Yesterday, I went to cash my check at this branch as it's closer to my work.The teller took  forever to help me even though there was no other people in line. It took a long time for the teller to count $1056, going back and forth changing bills and  straightening up the creases??? He finally counted the cash in front of me but a little obstructed and puts it in the bin. I then asked for an envelope and puts the money in there. My mistake, I didnt count the money before stashing in the envelope. I just trusted too much I guess. After some errand I got home counted the money and it was $90 short.The next day I called the bank and reported the issue with the manager. They said that they were all balanced yesterday. I described how the transaction went and asked for them to check the video. I told him that not that I'm trying to insinuate something about the teller but I wanted for them to review the video if there's anything wrong with that transaction. But the Manager said that when they normally request for films, they're not able to prove anything.I read the other reviews here and found that other customers had the same issues. Shouldn't this cause the management to get alarmed and start investigating. We are all different people complaining about the same problem. It's shame if management choose to ignore and not do anything about this, or more shame if corporate don't investigate what's going on in this branch!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Carmel Mountain Branch at San Diego, CA
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ghetto but friendly
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by findingsunshine, May. 11, 2013

I walked into the bank not sure if it was open because the place looks like it was closed. the place looks like its going to fall apart but was surprised when i was greeted in chinese by a white guy. anyway, it took 45 minutes to cash a check but the staff was friendly enough.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Chinatown Branch at Boston, MA
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