Bank of America, Decatur Branch

Name:Bank of America, Decatur Branch
Full Service Brick and Mortar Office
Review:239 client reviews
Location:163 Clairmont Avenue
Decatur, GA 30030

Dekalb County
View Other Branches
 
Phone:404-371-6930
Office Hours:Mon:09:00-16:00
Tue:09:00-16:00
Wed:09:00-16:00
Thu:09:00-16:00
Fri:09:00-18:00
Sat:09:00-13:00
Branch Deposit:$132,432,000
FDIC Cert:#3510
Established:1965-10-01


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5015, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,574,093,000,000
Total Deposits:$1,213,119,000,000
Total Equity Capital:$202,360,000,000
Total Domestic Office Deposits:$1,143,477,000,000
Net Income:$17,075,000,000
Quarterly Net Income:$4,435,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

239 client reviews of Bank of America scored 2 out of 5.

customer
Overall Rating
Office Environment & Staff
Waiting Time
by kjb5219, May. 27, 2015

This branch is horrible. They have one teller on the line, she is 75 years old. Meanwhile, there are 8 other young, sharply dressed employees strolling through the facility, never offerring assistance. Merchant window closed. Disgruntled customers waiting fir extended periods. Occasionally another sharp young employee will approach the lengthy line, asking what the branch could do to improve service... OPEN 2 MORE TELLER WINDOWS, THE MERCHANT WINDOW, AND RETRAIN MANAGEMENT TO PRIORITIZE CUSTOMER SERVICE. Honestly, I would have changed banks already if I didnt have access to the Scotts Valley branch. Figure it out....

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, 41st And Capitola Branch at Capitola, CA
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Roger Burau
Overall Rating
Waiting Time
Other Services
by Gordy, May. 19, 2015

I have been assured that a Safe Deposit Box # 0000565-5 had been closed with no charges due back 2005 when I moved to Colorado. Hoever, I continue to receive annual billings. This occurs even after my continued effort to close it out. Now I just got transferred by 3 different people to another person & the last transfer was to a number that had a recording saying the bank is closed, wherever that was!! Very frustrating!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Edmond Boulevard Branch at Edmond, OK
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Don't deal with George
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LoveBOA, May. 19, 2015

I've banked with BOA for years & love their services, but for this particular Branch, I give it 2 stars for one employee.  5 stars for the rest.  I've dealt with George three times and I was not pleased with his services.  Very disconnected & very uninterested.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Carolina Forest Branch at Myrtle Beach, SC
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