Banc of California, BONSALL BRANCH

Too Many Mistakes
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Profesora, Nov. 02, 2013

Very friendly staff, almost no wait time, the nicest people around. BUT they never get anything right!!!!!!!! Every time I go in there to make any kind of change to my bank account, they do something wrong in their system. So what should take one trip to the bank ends up taking 2 or 3 trips to the bank. Something as simple as getting a new bank card and calling to activate ends up taking a trip to the bank because they mix up which spouse is supposed to be the primary account holder. I've banked with them for 7 years and consistently have these problems. They always tell me they have a "new system" and seem to have difficulties using it while I'm in the bank, and sure enough, when I get home, something in my accounts doesn't work. So then I have to make time to go back into the bank to fix it because they have no kind of 24/7 phone service, or even banking hours phone number that will help. I work during banking hours and it's a pain to have to constantly try to go into the bank for every little thing. I need a bank that can handle online services, and my last mistake may be the last straw. I like to support local businesses, but efficiency matters too!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Banc of California, Bonsall Branch at Bonsall, CA
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