Woodforest National Bank, Review

Very upset and, angry!
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by Godfather319, Dec. 21, 2013

I opened an account with them for convenience because I worked @ Walmart and, after a few years, they decided to close the branch @ the Amsterdam store. This left me with quite a problem as, I would have to travel 75 miles to physically deposit any funds! I am extremely unhappy with their decision to close the branch I was dealing with! I am leaving A.S.A.P!!   

* this review was made on Woodforest National Bank, 8111 Albany Branch at Albany, NY
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OMG!!!
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by SuperFencer, Jul. 28, 2013

HORRIBLE PLACE!! I went there yesterday to DEPOSIT a check. The customer who gave it to me has a signature that is frighteningly close to mine, although NOT THE SAME! Because of this factor I didn't even try to CASH said check, only DEPOSIT it. The S.B. at the bank not only wouldn't DEPOSIT it, she called the cops on me! Cops got there and were on my side. DEPOSIT the damn thing and put a hold on it.Not this idiot, she thought it was better to treat a CUSTOMER like a CRIMINAL. All of this went on for about an hour, hundreds of people saw me being MISTREATED and standing with 2 sheriffs at the front of a WalMart. Along with several WalMart managers....
STAY AWAY!!!!!!THESE PEOPLE ARE HORRIBLE
(did I mention I have EPILEPSY and this whole incidence could very easily triggered a seizure. Rats! If it only would have..........

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Front Royal Walmart Branch at Front Royal, VA
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Atascocita Wal-Mart Woodforest
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by customer44, May. 30, 2013

Chose this bank for convenience.  Deposited a check and was given a paper telling me "We have confidential information that indicated the check may not be paid."  Basically someone (they wouldn't tell me who) had decided the check would bounce!  I am considering setting up an account elsewhere.  Teller was indifferent and/or rude!  They must be getting their customer service training from the DPS!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Atascocita Wal-Mart Branch at Humble, TX
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Debit Card Hell and Lies
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by TLTaylor01, Apr. 11, 2013

I called Woodforest Bank's customer service three weeks before my card was to expire. The gentleman told me not worry they'd [probably] send out a new one within two weeks. So I thought nothing of it. Until April 1, 2013, I still had not received my card. I called CUSTOMER SERVICE-again, the saga began. I advised the lady that I had not received my card. She said she's order me one. I told her I needed it right away since some of my subscriptions are tied to my card. She said the branch manager of my account would have to order the rush. She transferred me to the presumed branch manager, Zak.  He tells me he'll order my card right away and put it on a rush-stating to me that it's going to cost him $55.00 for the fedex cost.  A week goes by no card. I call Zak to advise him and he states that the card is on it's way and I should have it by Wednesday of that week. Thursday of that week no card. I call customer service and speak with a supervisor. She contacts Zak and discusses my issue. Zak tells her that he ordered the card but forgot to put a rush on it. Shaun the customer service rep advises that Zak confirmed with her that he would expedite the card to me upon receipt.   Okay, fine the issues appears to have reached an exhaustive conclusion. Why would Zak then call me on April 10--the date he received my card--to ask me if I wanted to come to the branch and pick up the card or have him mail it to me which will take a few extra days.  So much for expedited delivery or a branch manager having a reasonable understanding of setting customer expectations.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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They cost you
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by bigmouth, Mar. 10, 2013

I was just looking on the site to see if i wanted go with them. I found that answer out real quick. The answer is easy no. They cost you more than you many or may not put in. I am not rich and I don't have money to put in an account and then have it taken away by fees. It is called second chance to help you built not to break up down. I would not have even given them a star. The only reson i did was because they have a good picture for this foolishness they call a bank. I dont like the peoples attitudes that work there anyway. None of them in Montgomery Al.

* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Montgomery Al 8180 Branch at Montgomery, AL
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Nosey Worker
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by pooh, Feb. 20, 2013

Do not bank with them. The Texarkana location has a worker by the name Leain and she goes in people accounts without their premission. And then calls asking you question about what you deposit in your account. It's none of your business. They are rude when you call to speak to branch manager. Bank any where but with them

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Texarkana Wal-Mart Branch at Texarkana, TX
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Ms. L Thomas
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by rippedoffbythisbank, Dec. 29, 2012

Do not open a account this poor excuse of a bank.  Inconsistent with their policies.  Customer service is non existent.  They are rude unfriendly and have no idea what they are suppose to be doing.  I have attempted to close out an account twice.  Went to open an Account with another bank and it showed I owed this bank money after numerous phone calls my account was never closed and service charges were  charged to me because of a zero balance!  The bank did not have me sign the close account form.  Seriously an error on the banks part cost me?  This bank is only out to make money at your expense!  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Big Spring Wal-Mart Branch at Big Spring, TX
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would never bank here
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by mimic29, Nov. 20, 2012

I don't have an account here and I would never want one here. I drove my mother there as a favor because she was sending money to her brother who is the one with the bank account there. The lady that helped us was rude and unfriendly. It made me uncomfortable to be there. Are all banks in walmart like this? I left the first convenience bank at the supercenters for this exact reason.

* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Lewisville Market Branch at Lewisville, TX
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bigbanker
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by bigbanker, Nov. 04, 2012

i hate the new staff at your katy bank. they all have a very bad attitude when you have a bank issue. then when ask to use thier phone, they told me they do not let customers use thier phone. then when i went back 10 days later and ask for help bad attitude.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Katy Mills Wal-Mart Branch at Katy, TX
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woodforest national bank
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by seanjohn, Nov. 10, 2011

there is a racial issue between black and white. i stud in waiting to ask for more information about the bank when the black lady walked away from me to take a check from a black man that approached from the customer service area. in amazement i went to her and said i was first in line and she told me to wait than she went into the back and a blond girl i believe her name was heather finished helping me! something really needs to be done about this!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Fl Brooksville Branch at Brooksville, FL
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Very rude manager
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by manager, Nov. 01, 2011

The manger is something else, I called woodforest main office and had the most awful complaint to them about that manager in Macomb, Illinois. Please see other ppl. reviews. Seems like every1 knows how rude and ugly she is. The main branch has informed me that they are getting a lots of words even ppl. cussing them for giving the job for that fake lady in Macomb. They told me that they are working on firing her soon. Great news for me and for the others ppl. Please read all reviws.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Macomb Walmart Branch at Macomb, IL
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bad manager there
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by woodforest, Nov. 01, 2011

Every time I go there for western union sending money, every employee is been very helpful. Only the manager there, she is terrible, with lemon face, wants to force on clients her own rules. Example: I have a western union membership card, whenever I want to send money from anywhere here in the U.S I have to present my card, they swipe it and there you go they'll retrieve all info. about me, no need to fill that form no more and I was told everywhere but first I was told by western union since I am a long time customer...Only that ignorant lady in woodforest Wal Mart Macomb wanted me to fill up the form, I know she does it on purpose. When I told her ( several times ) her employees never asked me to, she replies but I WANT to..... She is bad deal, just go and look at her lemon face.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on Woodforest National Bank, Macomb Walmart Branch at Macomb, IL
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AWFUL BRANCH MANAGER
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by disney2010, Oct. 11, 2011

The branch manager of this branch is the most unprofessional, lazy person I have ever ran across in a workplace in my life. She sat in the corner desk in the back and yelled across the room to the teller that was helping me. I had a Money Gram money order that I receive once monthly from my ex-husband and deposit monthly into my account for my daughters braces payment. The branch manager told the teller to inform me that Woodforest Bank doesn't cash them anymore and good luck finding somewhere that does due to the high fraud rate on them. I told the teller I cashed them at the other branch in Oceola, IN every month and had no problem there. He gave me the money order back and said we will not be able to cash it. I told the teller I wanted the phone number and name of the District Manager of the bank and he said I would have to talk to his branch manager for that. I said then get her up here to the desk. The branch manager yelled across the room again not getting up out of her cozy chair and said if she can prove to me she cashes these every month at the other branch we will take it call the other branch and check. Meanwhile I am calling the phone number on my checks to try to locate the district manager of this bank but got an answering manchine due to Columbus Day. The teller called the other branch and they told him they do deposit these for me every month. After hearing this the branch manager who has not got up one time to come and talk to me yelled just cash the thing and get it over with. I will NEVER enter that bank branch and something needs to be done with that bank manager.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Goshen Walmart Branch at Goshen, IN
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i wouldnt reccomend woodforest bank in urbana
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by makeanhonestbusiness, Jul. 01, 2011

i had 50$ checkings 25$ savings.my mom made the required# of transactions in order to keep from charging the minimum balance fee, which was charged anyway.when i closed my account i had 37 checkings.they charged me 25 to close each account and said to close my account i had to close my joint account(i found out was moms,though ours were set up separate)i closed hers and got 70 and another check 12 for my accounts.the reason i was charged was because i restarted my account that didnt last more than 180 days(the purpose of resetting my account ironically,was because it couldnt separated otherwise)when my mom called to make sure the account was closed they said no just cleared and she would have to close it in person,until i called and put my foot down,because  i was told it would be closed in 24 hours and it was well over that time.had i not done that,they would have charged her the minimum balance fee,(6)then the overdraft fee for insufficient funds(32)also the banker was  rude

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Urbana Illinois Branch at Urbana, IL
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