Woodforest National Bank, Review

Very rude manager
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by manager, Nov. 01, 2011

The manger is something else, I called woodforest main office and had the most awful complaint to them about that manager in Macomb, Illinois. Please see other ppl. reviews. Seems like every1 knows how rude and ugly she is. The main branch has informed me that they are getting a lots of words even ppl. cussing them for giving the job for that fake lady in Macomb. They told me that they are working on firing her soon. Great news for me and for the others ppl. Please read all reviws.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Macomb Walmart Branch at Macomb, IL
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bad manager there
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by woodforest, Nov. 01, 2011

Every time I go there for western union sending money, every employee is been very helpful. Only the manager there, she is terrible, with lemon face, wants to force on clients her own rules. Example: I have a western union membership card, whenever I want to send money from anywhere here in the U.S I have to present my card, they swipe it and there you go they'll retrieve all info. about me, no need to fill that form no more and I was told everywhere but first I was told by western union since I am a long time customer...Only that ignorant lady in woodforest Wal Mart Macomb wanted me to fill up the form, I know she does it on purpose. When I told her ( several times ) her employees never asked me to, she replies but I WANT to..... She is bad deal, just go and look at her lemon face.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on Woodforest National Bank, Macomb Walmart Branch at Macomb, IL
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Great Bank! Great Staff
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by believer, Oct. 17, 2011

I have banked with another large bank for decades, but have discovered the old fashioned personal touch where your bank knows you by name and treats you with respect. I love, love, love the website and its simplicity. It is truly a great place to bank!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Barker Cypress Branch at Cypress, TX
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AWFUL BRANCH MANAGER
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by disney2010, Oct. 11, 2011

The branch manager of this branch is the most unprofessional, lazy person I have ever ran across in a workplace in my life. She sat in the corner desk in the back and yelled across the room to the teller that was helping me. I had a Money Gram money order that I receive once monthly from my ex-husband and deposit monthly into my account for my daughters braces payment. The branch manager told the teller to inform me that Woodforest Bank doesn't cash them anymore and good luck finding somewhere that does due to the high fraud rate on them. I told the teller I cashed them at the other branch in Oceola, IN every month and had no problem there. He gave me the money order back and said we will not be able to cash it. I told the teller I wanted the phone number and name of the District Manager of the bank and he said I would have to talk to his branch manager for that. I said then get her up here to the desk. The branch manager yelled across the room again not getting up out of her cozy chair and said if she can prove to me she cashes these every month at the other branch we will take it call the other branch and check. Meanwhile I am calling the phone number on my checks to try to locate the district manager of this bank but got an answering manchine due to Columbus Day. The teller called the other branch and they told him they do deposit these for me every month. After hearing this the branch manager who has not got up one time to come and talk to me yelled just cash the thing and get it over with. I will NEVER enter that bank branch and something needs to be done with that bank manager.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Goshen Walmart Branch at Goshen, IN
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ui889
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by hien, Sep. 04, 2011

8999

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Martinsburg Wv Walmart Branch at Martinsburg, WV
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i wouldnt reccomend woodforest bank in urbana
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by makeanhonestbusiness, Jul. 01, 2011

i had 50$ checkings 25$ savings.my mom made the required# of transactions in order to keep from charging the minimum balance fee, which was charged anyway.when i closed my account i had 37 checkings.they charged me 25 to close each account and said to close my account i had to close my joint account(i found out was moms,though ours were set up separate)i closed hers and got 70 and another check 12 for my accounts.the reason i was charged was because i restarted my account that didnt last more than 180 days(the purpose of resetting my account ironically,was because it couldnt separated otherwise)when my mom called to make sure the account was closed they said no just cleared and she would have to close it in person,until i called and put my foot down,because  i was told it would be closed in 24 hours and it was well over that time.had i not done that,they would have charged her the minimum balance fee,(6)then the overdraft fee for insufficient funds(32)also the banker was  rude

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Urbana Illinois Branch at Urbana, IL
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Woodforest National Bank
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by Beetsie, Jun. 23, 2011

Woodforest needs to put a bank in Victoria Texas.

They are the best bank to do business with.  I already
have an account with them, but need to move to Victoria, Texas and I would like to stay with the same bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Crosby Branch at Crosby, TX
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Super bank, none better
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by rupright, Apr. 30, 2011

I moved to Va from La approx 2 years ago.  We needed a local bank that was handy and close.  While in Walmart I was approached by a Woodforest teller asking if I needed a bank.  Long story, shortened; these people go beyond to make banking easy, friendly, and most of all convenient.  The staff is always top notch, the manager always takes time to talk with every customer, most by their first names.  I was at the bank late one afternoon to deposit a check, the manager asked me if I had known about my son taking out money during the school day.  Not only does he know my name, he has taken the time to learn my sons names.  Hometown banking at it's finest...  THIS IS HOW A BANK SHOULD OPERATE!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Tabb Wal-Mart Branch at Yorktown, VA
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Woodforest review
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by Ellen, Apr. 15, 2011

I have been banking with woodforest for a year.  I am a highly satisfied customer.  Anytime I have a question it has been answered.  Also when I come in I am waited on within 2 minutes.  The service is always professionnal and they listen to their customers.  They have the edge because people return for good service.  I will recommend this bank to others.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Dayton Walmart Branch at Dayton, OH
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rude staff
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by selah, Mar. 02, 2011

I use to bank at the Woodforest Coshocton branch and soon closed my account with them because of there rudeness and bitter persona .I would never recommend this branch to anyone.However the Zanesville branches are quit the opposite they are very kind no matter what and have great PR with there customers.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Coshocton Oh Branch at Coshocton, OH
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Linda
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by purplestar, Dec. 31, 2010

I would give this branch 5 stars across the board. The staff is second to none. They call me by name every time. I am not a number. The service is great. They answer my questions or research any problems (very few)promptly. At times there is a short wait when they are busy but they move you along.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Temple Walmart Branch at Temple, PA
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all good
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by zednem, Sep. 21, 2010

They have demonstrated professionalism and no matter what the problem was they showed great patience and delt with the situation in possitive and kind way. Their people skills make other banks look so sad, time is great, they don't keep you waiting for ever. i have banked with them for 3 years now and i won't go back to any of the others i've banked with. (Bank of America, and Chase)

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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I love this bank!
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by brandon63, Aug. 09, 2010

Aside from having fantasic hours and being open every day of the year, with the exception of Christmas, Newark, Ohio's Woodforest National Bank is literally a bank that will meet all your needs. Their fees are low, their customer service is out of this world, everyone there knows me by name and I am happy with the money I have invested their--I have a couple CDs as well as an IRA and their Platinum Plus Checking account. I am very pleased with their interest rates. They might not be extravagant, but they are the best rates in the area. I have run into a few problems with my account (merchants charging my card twice and things like that), yet the folks at this Woodforest always help me out!

Their branch network consists of over 700 locations, almost 80 of those just here in Ohio. They also have Western Union, which is handy from time to time.

My grandmother has their Sterling Advantage account, which is free checking for anyone age 50 or older. She gets a free debit MasterCard, free checks for the life of the account, free money orders and cashier's checks, free notary services and all types of other free things!

I highly recommend this bank to those with a few dollars and those with a few thousand dollars! It's well worth it.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Customer
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by mrsvbc, Jul. 28, 2010

Weekend hours were convenient but now has changed.
Hold time on account is very long - up to 30 days, when merchants place a hold on credit cards for amounts over $500. Excellent customer services on treatment by tellers and manager at retail bank, Pflugerville,TX. Note: interest rate and cost - N/A - I have not used -(not poor.)

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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This is about the bank not the branch.
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by tirknights, May. 25, 2010

Do not bank with woodforest there main objective is to make sure that you over draft your account so that they can keep giving you 35 dollar charges on each transaction and the will not notify you if your account is low.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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banking tellers to service managers
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by jimmy Ramsden, Apr. 05, 2010

The service from every one i have come in contact with from the tellers tellers account manager has been just wouderfull,some one speeks to me when ever i walk in to the bank,and wnen ever i have a problem ,they get it straightin out right away,so thanks a lot.

* this reviewer has be with this bank for >10 years
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