Woodforest National Bank, 8168 Rock Hill South Carolina Walmar

Name:Woodforest National Bank, 8168 Rock Hill South Carolina Walmar
Full Service Retail Office
Review:106 client reviews
Location:4875 Old York Road
Rock Hill, SC 29732

York County
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Phone:803-327-5200
Branch Deposit:$1,679,000
FDIC Cert:#23220
Established:2009-08-19


The Bank

Name:Woodforest National Bank
Concentration:Commercial Lending Specialization
Established:1980-09-05
FDIC Insurance:1980-09-05
Holden By:Woodforest Finl Group Employee
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:778, view all, view on map
Website:www.woodforest.com
Total Assets:$6,444,845,000
Total Deposits:$5,787,372,000
Total Equity Capital:$606,570,000
Total Domestic Office Deposits:$5,787,372,000
Net Income:$135,150,000
Quarterly Net Income:$27,600,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:23%
Quarterly Return on Equity:18%
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Client Review

106 client reviews of Woodforest National Bank scored 3.5 out of 5.

UNACCEPTABLE!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CDuckFan, Nov. 25, 2019

My late mother banked at this place, and I have to say closing her accounts with these people was absolutely terrible! First of all, nobody at this branch knew what they were doing. Not the teller, not either of the managers, not the well dressed people back in the office. They had to "call legal" and have us wait several days before they could do anything at all. So first off, they are incompetent. Second, they have ZERO CUSTOMER SERVICE SKILLS. They will make you feel like you are at Wal-Mart waiting for Customer Service to refund you for some dumb item. But is that really how you want your money handled? We waited FORTY MINUTES for a person--not their teller at the front, but the "expert" who works back in the office--to cut us cashiers checks to look at my ID, double check with the email from their corporate branch in Texas or wherever, and then she SPELLS MY NAME WRONG ON THE CHECK WHILE SHE HAS MY ID RIGHT THERE IN FRONT OF HER! I pointed out, "You spelled my name wrong. I won't be able to cash this." She treated me like I didn't know what I was talking about. She actually ARGUED THAT THE PEOPLE AT HER OFFICE HAD IT RIGHT. Okay? Idiotic. She also quite coldly refused to tell us anything at all about the accounts. Screw you, screw your dead mother. Who cares if you are our customers? (She might as well have banked at Pop Copy...) They wouldn't take us to a desk (there are three in their little bank, completely unused), we had to stand there with people asking us if we were in line...

It took her another half hour to fix it, by handwriting on the check. SMDH. Finally, we ask this same person to notarize a document--she has a notary with the county, right?--It requires two witnesses, and she gets a coworker as a witness and signs the other one. She then proceeds to inform us that SHE CANNOT NOTARIZE IT NOW, BECAUSE SHE IS A WITNESS, thus wasting our form! (She was wrong about that, by the way, we got another notary to do it, and she had no problem with that.)

These people are incompetent, and hire folks with not a shred of sense. Buyer beware, they made closing out a deceased loved one's account an absolute nightmare, and they had zero empathy, courtesy, or class about it. AVOID LIKE THE PLAGUE.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 8168 Rock Hill South Carolina Walmar at Rock Hill, SC
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