Woodforest National Bank, 0896 CONCORD NORTH CAROLINA WALMART BRANCH

I am paid on tuesday of every week. I work from 9am to 6pm, since this bank closes at 6pm I leave work at 5:30 pm to get to bank, company I work for is small and direct deposit is not available. Tuesday a few weeks ago I got to the bank at about 8 minutes till 6pm. there were two women working, and did not get up out of their chairs to help me. At 6pm one of the ladies tells me they are closed and I could not make a transaction, and as I believe anybody would I told her she was not closed 8 minutes ago, and the lady was very inconsiderate of my needs. Finally the other lady got up and help me. I must say I wanted the young ladies job. The only reason I have not complained sooner is my account is very small and by the end of the next payday it is empty. I bank at this bank due to the hours of operation, but i must say with that kind of customer service I will be relocating to another bank.

This branch is incompetent! The girl kept inputing everything wrong. Then  a week later found out that she screwed up on adding me to my husband's account. She put his social on mine also. So now we have to go back again because she obviously is incapable of doing her job. I do not recommend this branch for anything!

I will say that normally this isnt a great bank but they now have a friendly and knowledgeable young man working there who makes each visit a pleasure.  Thank you Chase keep up the great work.