Woodforest National Bank, 0613 East Stroudsburg Pennsylvania W

Name:Woodforest National Bank, 0613 East Stroudsburg Pennsylvania W
Full Service Retail Office
Review:105 client reviews
Location:355 Lincoln Ave
East Stroudsburg, PA 18301

Monroe County
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Phone:570-424-0478
Office Hours:Sun: 12:00 to 16:00
Mon: 10:00 to 18:00
Tue: 10:00 to 18:00
Wed: 10:00 to 18:00
Thu: 10:00 to 19:00
Fri: 10:00 to 19:00
Sat: 09:00 to 17:00
Branch Deposit:$2,810,000
FDIC Cert:#23220
Established:2009-05-23


The Bank

Name:Woodforest National Bank
Concentration:Commercial Lending Specialization
Established:1980-09-05
FDIC Insurance:1980-09-05
Holden By:Woodforest Financial Group Employee Stock Ownership Plan (With 401(K) Provisions) (Amended And
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:760, view all, view on map
Website:www.woodforest.com
Total Assets:$6,424,186,000
Total Deposits:$5,758,453,000
Total Equity Capital:$603,578,000
Total Domestic Office Deposits:$5,758,453,000
Net Income:$77,524,000
Quarterly Net Income:$32,218,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:27%
Quarterly Return on Equity:22%
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Client Review

105 client reviews of Woodforest National Bank scored 3.5 out of 5.

UNACCEPTABLE!
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by CDuckFan, Nov. 25, 2019

My late mother banked at this place, and I have to say closing her accounts with these people was absolutely terrible! First of all, nobody at this branch knew what they were doing. Not the teller, not either of the managers, not the well dressed people back in the office. They had to "call legal" and have us wait several days before they could do anything at all. So first off, they are incompetent. Second, they have ZERO CUSTOMER SERVICE SKILLS. They will make you feel like you are at Wal-Mart waiting for Customer Service to refund you for some dumb item. But is that really how you want your money handled? We waited FORTY MINUTES for a person--not their teller at the front, but the "expert" who works back in the office--to cut us cashiers checks to look at my ID, double check with the email from their corporate branch in Texas or wherever, and then she SPELLS MY NAME WRONG ON THE CHECK WHILE SHE HAS MY ID RIGHT THERE IN FRONT OF HER! I pointed out, "You spelled my name wrong. I won't be able to cash this." She treated me like I didn't know what I was talking about. She actually ARGUED THAT THE PEOPLE AT HER OFFICE HAD IT RIGHT. Okay? Idiotic. She also quite coldly refused to tell us anything at all about the accounts. Screw you, screw your dead mother. Who cares if you are our customers? (She might as well have banked at Pop Copy...) They wouldn't take us to a desk (there are three in their little bank, completely unused), we had to stand there with people asking us if we were in line...

It took her another half hour to fix it, by handwriting on the check. SMDH. Finally, we ask this same person to notarize a document--she has a notary with the county, right?--It requires two witnesses, and she gets a coworker as a witness and signs the other one. She then proceeds to inform us that SHE CANNOT NOTARIZE IT NOW, BECAUSE SHE IS A WITNESS, thus wasting our form! (She was wrong about that, by the way, we got another notary to do it, and she had no problem with that.)

These people are incompetent, and hire folks with not a shred of sense. Buyer beware, they made closing out a deceased loved one's account an absolute nightmare, and they had zero empathy, courtesy, or class about it. AVOID LIKE THE PLAGUE.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 8168 Rock Hill South Carolina Walmar at Rock Hill, SC
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This bank sucks
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by Unhapy, Oct. 08, 2019

They suck! Have no concern for their customers at all! I also love how there are 3 to 4 people standing behind the counter talking and will make you wait in a line instead of helping you in a timely manner! You are getting paid people to do a job so do it! Today I went in to do a cash advance. Done it every month off this card for years now all the sudden it’s a problem. Never been asked for my pin in all the years I’ve used this card and of course then the card was declined. The employees just hands me the card and says she cannot try again. I asked so what am I supposed to do? I need this money to make my car payment! They could care less. I had to go purchase items to take cash off my card that way because they couldn’t be bothered. Hate this bank. Left there and went to another bank so I plan to go back tomorrow to open a new checking with someone else. Every time I go to this bank it’s always some kind of issue! They wouldn’t let me deposit a SSI check that my son gets either! Had done that for a couple years with no problem then all the sudden they couldn’t do that either! Just a joke. Do yourself a favor and open an account at another bank and not Woodforest !

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Mount Vernon Walmart Branch at Mount Vernon, IL
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Been a loyal customer and for a reason
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by Shiftlynx, Sep. 21, 2019

Best bank I have had. I have been with them for 7 years and out of all that time, only had small encounters that were dealt with without any hassle the same day. Very friendly staff and they always call me by name when I walk up. I would recommend this bank to anyone that is looking for a long term bank with neighbor like employees. To me they are more like family

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0390 Roanoke Virginia Walmart Branch at Roanoke, VA
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All Reviews...

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