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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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A total of 597 Reviews with 1 Star
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Customer Service Training Needed
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by rojoshoes, Mar. 27, 2014
I have an IRA account with a beneficiary distribution is required every year. I went to the Bonita Point office and waited for a representative. The representative told me she could not handle this process and could not do the paper work. She then called the Customer Service line and handed me the phone. She should have called the store support # to help her to the process. I spent 2 hours handling and told her to read her email they had sent instructions to her.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Bonita Point Branch at Chula Vista, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rojoshoes, Mar. 27, 2014
I have an IRA account with a beneficiary distribution is required every year. I went to the Bonita Point office and waited for a representative. The representative told me she could not handle this process and could not do the paper work. She then called the Customer Service line and handed me the phone. She should have called the store support # to help her to the process. I spent 2 hours handling and told her to read her email they had sent instructions to her.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Bonita Point Branch at Chula Vista, CA
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miss
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by rastarockstarr, Mar. 18, 2014
Poor poor customer service at the starmout branch in charlotte nc. ... the greeter they have at the door obvious shes racist she didn't want to help me she even acted as if she wanted to fight me. She judged me and that was very clear. ..she even accused me of calling her a name wen I told her manager if that's what at the door at every wells Fargo I dont think I want to go to any bank all I was trying to do was get my car title notarized. And that was the worst experience ever. Poor poor customer service!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
8 of 11 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rastarockstarr, Mar. 18, 2014
Poor poor customer service at the starmout branch in charlotte nc. ... the greeter they have at the door obvious shes racist she didn't want to help me she even acted as if she wanted to fight me. She judged me and that was very clear. ..she even accused me of calling her a name wen I told her manager if that's what at the door at every wells Fargo I dont think I want to go to any bank all I was trying to do was get my car title notarized. And that was the worst experience ever. Poor poor customer service!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Steve Dyer
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by Billyblackxz, Mar. 16, 2014
Well,it's that old saying"do something good for someone and they will tell 10 people;do something lousy to them and they tell 100 people."Poor customer service and a couldn't-care-less attitude.They refuse to acknowledge their mistakes and still charge you for them.Do yourself a favor and go with another bank,maybe one smaller where they will give you more personal service.As with alot of large companies,they lose sight of what pays their own checks-customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Raley's Lodi Branch at Lodi, CA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Billyblackxz, Mar. 16, 2014
Well,it's that old saying"do something good for someone and they will tell 10 people;do something lousy to them and they tell 100 people."Poor customer service and a couldn't-care-less attitude.They refuse to acknowledge their mistakes and still charge you for them.Do yourself a favor and go with another bank,maybe one smaller where they will give you more personal service.As with alot of large companies,they lose sight of what pays their own checks-customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Raley's Lodi Branch at Lodi, CA
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by cocopuffster15 2014-03-17 16:50:07
Same thing happened on March 10! The Asst. Branch Manager would only credit 2 of 3 overdraft notices. My CASH deposit was still "pending". Cash deposits are immediate, they should never be pending. She kicked me out of the bank and called the police on me! Why couldn't she talk to me?? I have never been more humiliated, and I have 4 accounts with them! Well, for now I do.
Yorktown Hieghts branch
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by EdC1, Mar. 15, 2014
My Mother banks at this location and has for years both personal and business accounts. She has been told on several occasions that the bank will not cash a check for her because her drivers license is expired. What would you expect for a person that is 84 years old. Because it is expired does not change the fact the person identified on the license Is still her. She went to the drive up yesterday as a passenger and was told that she would have to come in to the bank because her license was expired. My mother has a leg that was severely injured in an accident and has a very difficult time getting around. She is also legally blind in one eye and sees with difficult from the other. So being told to come in to the bank was not the best option.
I have gone and looked up NYS requirement for ID and also tried to find something on Wells Fargo's main site to find out your policy on ID. I couldn't find anything on your site.NY State does not require it but suggests you have it.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Yorktown Heights Branch at Yorktown Heights, NY
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Overall Rating Office Environment & Staff Other Servicesby EdC1, Mar. 15, 2014
My Mother banks at this location and has for years both personal and business accounts. She has been told on several occasions that the bank will not cash a check for her because her drivers license is expired. What would you expect for a person that is 84 years old. Because it is expired does not change the fact the person identified on the license Is still her. She went to the drive up yesterday as a passenger and was told that she would have to come in to the bank because her license was expired. My mother has a leg that was severely injured in an accident and has a very difficult time getting around. She is also legally blind in one eye and sees with difficult from the other. So being told to come in to the bank was not the best option.
I have gone and looked up NYS requirement for ID and also tried to find something on Wells Fargo's main site to find out your policy on ID. I couldn't find anything on your site.NY State does not require it but suggests you have it.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Yorktown Heights Branch at Yorktown Heights, NY
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Irena at Preston Forest location
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by Carrie81, Mar. 14, 2014
Words can not explain how unprofessional this office actually is. I walk in with my service dog and IRENA (who can not even speak fluent english) verbally attacks me by saying, "Put your dog somewhere else!" I tell her my dog is a service dog and she screams, "where are the papers...no papers, dog go out" (remember this is a quote from the "bank manager." Then there's the banker--he's dressed in what looks to be a clown suit--I have a recently expired passport as I'd for my withdrawl--he says, we'll make an exception in you not having TWO id's but the manager is already fixated on the dog patiently sitting by my feet. She overrides what I've been told and asks me to leave until I had 2 forms of ID. It was crazy...stick with Chase!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Preston And Forest at Dallas, TX
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Carrie81, Mar. 14, 2014
Words can not explain how unprofessional this office actually is. I walk in with my service dog and IRENA (who can not even speak fluent english) verbally attacks me by saying, "Put your dog somewhere else!" I tell her my dog is a service dog and she screams, "where are the papers...no papers, dog go out" (remember this is a quote from the "bank manager." Then there's the banker--he's dressed in what looks to be a clown suit--I have a recently expired passport as I'd for my withdrawl--he says, we'll make an exception in you not having TWO id's but the manager is already fixated on the dog patiently sitting by my feet. She overrides what I've been told and asks me to leave until I had 2 forms of ID. It was crazy...stick with Chase!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Preston And Forest at Dallas, TX
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Wells Fargo does not provide customers restrooms
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by Dolores3, Mar. 13, 2014
We have been fourteen years as a customer of Wells Fargo. I am a senior citizen and disabled and need to use the restroom while doing business at this location. They told me I had to go across two parking lots to Carl Juniors. I said I couldn't walk that far. The girl said she would get the manager. I thought they would allow me to use their employee restroom. The manager refused and I had an accident. She started shoving me out the door and when my husband came to my aid, she said she was calling the police. I have later found that hardly any of Wells Fargo banks provide bathrooms for their customers. This is amazing to me since they have an annual profit of 19 Billion dollars.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Gilbert Branch at Gilbert, AZ
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Dolores3, Mar. 13, 2014
We have been fourteen years as a customer of Wells Fargo. I am a senior citizen and disabled and need to use the restroom while doing business at this location. They told me I had to go across two parking lots to Carl Juniors. I said I couldn't walk that far. The girl said she would get the manager. I thought they would allow me to use their employee restroom. The manager refused and I had an accident. She started shoving me out the door and when my husband came to my aid, she said she was calling the police. I have later found that hardly any of Wells Fargo banks provide bathrooms for their customers. This is amazing to me since they have an annual profit of 19 Billion dollars.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Gilbert Branch at Gilbert, AZ
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BAIT AND SWITCH CRIMINAL BEHAVIOR HERE.
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by tirzah, Mar. 12, 2014
These people are criminals. I have opened an investigation here and it's not looking good for them.
I was taking my business to Chase and they offered me a "loan" the gal called me the next day saying I was approved and my fixed payment was $150 for a 50,000 loan.
I was shocked to find out they had bait and switched me to a line of credit without my knowledge or consent and my payment for using only 13,000 was over $900!!!!!!!!!!!!! When I googled this tactic apparently there have been billions in lawsuits against wells for this exact reason.
I am lucky my business is thriving and I am now at Chase. I am leaving this review to prevent other unsuspecting people like myself who put their trust in Wells Fargo and being burned like I was.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Beverly-Fairfax Branch at Los Angeles, CA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tirzah, Mar. 12, 2014
These people are criminals. I have opened an investigation here and it's not looking good for them.
I was taking my business to Chase and they offered me a "loan" the gal called me the next day saying I was approved and my fixed payment was $150 for a 50,000 loan.
I was shocked to find out they had bait and switched me to a line of credit without my knowledge or consent and my payment for using only 13,000 was over $900!!!!!!!!!!!!! When I googled this tactic apparently there have been billions in lawsuits against wells for this exact reason.
I am lucky my business is thriving and I am now at Chase. I am leaving this review to prevent other unsuspecting people like myself who put their trust in Wells Fargo and being burned like I was.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Beverly-Fairfax Branch at Los Angeles, CA
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Mortgage Loan ripoff
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by pmtirado5, Mar. 12, 2014
My extra payments were misapplied on someone elses account and also not on the day I walked into the bank. So I started bringing cash in so they would not make a mistake. Now it has happended again. In addition I went into the bank yesterday to finally pay off the home loan & no one could help me apply my money to payoff the loan. Now I am told it could take 4 days??? Why...so they can make more money on the interest!!...We will never use Wells Fargo for anything. We paid off our 140K HELOC & now I am unable to pay off our house. This company provides poor service and the staff have zero customer services skills. Yesterday I spent an hour in the El Dorado, 1199 Montgomery Blvd NE, Albuqerque, NM 87111, without a resolution to my problem.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lomas Branch at Albuquerque, NM
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pmtirado5, Mar. 12, 2014
My extra payments were misapplied on someone elses account and also not on the day I walked into the bank. So I started bringing cash in so they would not make a mistake. Now it has happended again. In addition I went into the bank yesterday to finally pay off the home loan & no one could help me apply my money to payoff the loan. Now I am told it could take 4 days??? Why...so they can make more money on the interest!!...We will never use Wells Fargo for anything. We paid off our 140K HELOC & now I am unable to pay off our house. This company provides poor service and the staff have zero customer services skills. Yesterday I spent an hour in the El Dorado, 1199 Montgomery Blvd NE, Albuqerque, NM 87111, without a resolution to my problem.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lomas Branch at Albuquerque, NM
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Bank Draft
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by MattPedersen, Mar. 05, 2014
This location handles bank drafts for Canadian banks and their employees couldn't be bothered to show concern for a missing bank draft. All they'll do is forward you to 213 614 3201. If your money means anything to you, you'll use a different bank, but most certainly a different location.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Van Wert Branch at Van Wert, OH
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MattPedersen, Mar. 05, 2014
This location handles bank drafts for Canadian banks and their employees couldn't be bothered to show concern for a missing bank draft. All they'll do is forward you to 213 614 3201. If your money means anything to you, you'll use a different bank, but most certainly a different location.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Van Wert Branch at Van Wert, OH
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by rastarockstarr 2014-03-18 08:00:14
The starmout branch in charlotte nc is very unprofessional the greeter they have at the door is vERY rude and act like she wanted to fight me it was obvious the was racist and didnt even want to help me... she immediately judged me and that was very clear all I was trying to do was get my car title notarized. .. this is the exact reason why I dont do bank! Worst experience everpoor poor ccustomer service!
Laziness personified
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by Rahil, Feb. 28, 2014
For a domestic Wire transfer they say the cut-off time is 2 PM. But they also said you have to come in at least 30 mins before the cut off time - Reason: We need 30 mins to "process" the wire. We then went to the Rivermark branch 10 minutes before 2 PM and they processed our wire transfer without any problem to be posted the same day. You be the judge
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mccarthy Ranch Branch at Milpitas, CA
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Overall Rating Waiting Time Other Servicesby Rahil, Feb. 28, 2014
For a domestic Wire transfer they say the cut-off time is 2 PM. But they also said you have to come in at least 30 mins before the cut off time - Reason: We need 30 mins to "process" the wire. We then went to the Rivermark branch 10 minutes before 2 PM and they processed our wire transfer without any problem to be posted the same day. You be the judge
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mccarthy Ranch Branch at Milpitas, CA
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terrible
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by EricWilliams, Feb. 26, 2014
I have banked with every Wells Fargo in Wasilla but every time I have experienced rude tellers with a management team that lacks customer service. While on a recent visit I explained my issue with a member of a management team and Jennifer laughed at the customer service I received and then informed me if I didn't like it I could take all my money and go to another bank. If you want good customer service where people treat you like you mater bank in Wells Fargo at Wall Mart.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Cottonwood Creek Branch at Wasilla, AK
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby EricWilliams, Feb. 26, 2014
I have banked with every Wells Fargo in Wasilla but every time I have experienced rude tellers with a management team that lacks customer service. While on a recent visit I explained my issue with a member of a management team and Jennifer laughed at the customer service I received and then informed me if I didn't like it I could take all my money and go to another bank. If you want good customer service where people treat you like you mater bank in Wells Fargo at Wall Mart.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Cottonwood Creek Branch at Wasilla, AK
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wells fargo branch in roseville ca
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by goforit, Feb. 26, 2014
I have to first say that most of the tellers and bankers are very nice and super helpful. I have been going to this location a long time and they had recently got a new manager who is absolutely rude to me. I had got a fee on my checking account and asked the teller what I should do, he knew me pretty well since I had been going to this location a long time he said he wasn't sure but I could sit with a banker. Even before I was able to sit with a banker the manger jolted to shake my hand and ask what was wrong, which nothing was wrong the teller was doing his job and was very helpful I started to tell him about this random fee that I had got and he said they couldn't do anything and the teller shouldnt have told me to sit with a banker and that he was sorry, that came off pretty rude in my eyes because I still needed to sit with a banker to discuss other things and he said they were busy and I should just come back another time. I have been going to the location a long time and to be told basically that I wasn't welcome and to just come back was ridiculous because I was willing to wait. I just haven't been receiving the best customer service experience lately because of this new manager.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Roseville Square Branch at Roseville, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby goforit, Feb. 26, 2014
I have to first say that most of the tellers and bankers are very nice and super helpful. I have been going to this location a long time and they had recently got a new manager who is absolutely rude to me. I had got a fee on my checking account and asked the teller what I should do, he knew me pretty well since I had been going to this location a long time he said he wasn't sure but I could sit with a banker. Even before I was able to sit with a banker the manger jolted to shake my hand and ask what was wrong, which nothing was wrong the teller was doing his job and was very helpful I started to tell him about this random fee that I had got and he said they couldn't do anything and the teller shouldnt have told me to sit with a banker and that he was sorry, that came off pretty rude in my eyes because I still needed to sit with a banker to discuss other things and he said they were busy and I should just come back another time. I have been going to the location a long time and to be told basically that I wasn't welcome and to just come back was ridiculous because I was willing to wait. I just haven't been receiving the best customer service experience lately because of this new manager.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Roseville Square Branch at Roseville, CA
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DON'T MAKE APPLICATIONS FOR WELLS FARGO CREDIT CARD
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by NOFOOLING, Feb. 19, 2014
IF YOU ARE A NON-US CITIZEN DO NOT APPLY FOR A WELLS FARGO CREDIT CARD FROM THIS BRANCH. THEY REJECTED MINE ON THE GROUNDS THAT I WAS NOT A US CITIZEN EVEN WHEN THEY SENT ME AN INVITATION TO APPLY FOR A CREDIT CARD. PLUS I HAD A GOOD CREDIT SCORE (700+) AND OTHER CREDIT LINES TOO. DON'T BE DECEIVED IF THEY TELL YOU YOU HAVE BEEN PRE-APPROVED FOR A CREDIT CARD. MORE OFTEN IT IS ONLY AN "INVITATION" AND NOT A "PRE-APPROVAL". THE EMPLOYEES DO NOT KNOW THE DISTINCTION BETWEEN THE TWO AND USE IT INTERCHANGEABLY. THEY WILL ENCOURAGE YOU TO APPLY KNOWING VERY WELL THAT YOU ARE NOT A US-CITIZEN AND LATER WHEN YOU GET REJECTED THEY WILL TELL YOU THAT WELLS FARGO NEVER ISSUES CREDIT CARD TO NON-CITIZENS. THAT IS A BLATANT LIE!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Athens/College Ave Branch at Athens, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NOFOOLING, Feb. 19, 2014
IF YOU ARE A NON-US CITIZEN DO NOT APPLY FOR A WELLS FARGO CREDIT CARD FROM THIS BRANCH. THEY REJECTED MINE ON THE GROUNDS THAT I WAS NOT A US CITIZEN EVEN WHEN THEY SENT ME AN INVITATION TO APPLY FOR A CREDIT CARD. PLUS I HAD A GOOD CREDIT SCORE (700+) AND OTHER CREDIT LINES TOO. DON'T BE DECEIVED IF THEY TELL YOU YOU HAVE BEEN PRE-APPROVED FOR A CREDIT CARD. MORE OFTEN IT IS ONLY AN "INVITATION" AND NOT A "PRE-APPROVAL". THE EMPLOYEES DO NOT KNOW THE DISTINCTION BETWEEN THE TWO AND USE IT INTERCHANGEABLY. THEY WILL ENCOURAGE YOU TO APPLY KNOWING VERY WELL THAT YOU ARE NOT A US-CITIZEN AND LATER WHEN YOU GET REJECTED THEY WILL TELL YOU THAT WELLS FARGO NEVER ISSUES CREDIT CARD TO NON-CITIZENS. THAT IS A BLATANT LIE!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Athens/College Ave Branch at Athens, GA
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Almost put me out of business
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by chefwes19, Feb. 17, 2014
Avoid coming here at all costs. They have lied to me every time I have gone in. My credit card processor was supposed to be 1.9% interest, it was over 9% per transaction. My credit card for purchases was supposed to be 7%, it was 26%. I was supposed to have a ten year term for my loans, they gave me a 5 year. The service manager here is always rude. They were costing my business over $2K a month. STAY AWAY
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Asheville East at Asheville, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby chefwes19, Feb. 17, 2014
Avoid coming here at all costs. They have lied to me every time I have gone in. My credit card processor was supposed to be 1.9% interest, it was over 9% per transaction. My credit card for purchases was supposed to be 7%, it was 26%. I was supposed to have a ten year term for my loans, they gave me a 5 year. The service manager here is always rude. They were costing my business over $2K a month. STAY AWAY
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Asheville East at Asheville, NC
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AVOID!
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by TonyC, Feb. 12, 2014
Do NOT go to this branch at all costs, the customer service is completely horrid. They don't want to deal with customers, the branch manager DAN I believe will just direct you to another branch because he "Cant process the request". Which was false after verifying with Wells Fargo. SO there you go. Avoid the laughable employees here at all costs and take your money to a credit union. I sure will be.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, La Cueva Branch at Albuquerque, NM
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TonyC, Feb. 12, 2014
Do NOT go to this branch at all costs, the customer service is completely horrid. They don't want to deal with customers, the branch manager DAN I believe will just direct you to another branch because he "Cant process the request". Which was false after verifying with Wells Fargo. SO there you go. Avoid the laughable employees here at all costs and take your money to a credit union. I sure will be.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, La Cueva Branch at Albuquerque, NM
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Horrible Experiance
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by Steve21, Feb. 12, 2014
11234 York Rd
Cockeysville, MD
(410) 527-3910
The above is the location of my complaint. Susan is the customer service manager.
This complaint regards 2 occurrences regarding Susan the service manager for this Wells Fargo location. I have recently switched financial firms and the last 3-4 months I have not obtained income. I obtained a paper check as my first check and went to the bank to cash it/deposit on 02/07/2013 so I could get caught up on bills etc. Due to the size of the check I was told I couldn't access all of the money by 02/19/2013. I was told this was due to my "banking history" and "low income/bad reputation.I was also told my average deposit per year is 500 dollars. That is not true at all. Maybe for the last 3 months. If you look at my 2 year history for 2012-2013 my average deposit is 8-16k . I make over 100k a year and being told I lack financial stability is absurd. I was also told that the only way they could override this is if they "know me very well" according to Susan. I look younger than my peers and feel I have been discriminated. Not having much income for 3-4 months and to top it off a Bank withholding MY money for another 14 days is insane. I have never seen anything like this and according to my peers they have never experienced this either. I will be switching banks and will no longer recommend Wells Fargo to my clients and friends. Stay away from this local branch because you will only deal with poor service and disgruntled underpaid workers.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hunt Valley Branch at Cockeysville, MD
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Steve21, Feb. 12, 2014
11234 York Rd
Cockeysville, MD
(410) 527-3910
The above is the location of my complaint. Susan is the customer service manager.
This complaint regards 2 occurrences regarding Susan the service manager for this Wells Fargo location. I have recently switched financial firms and the last 3-4 months I have not obtained income. I obtained a paper check as my first check and went to the bank to cash it/deposit on 02/07/2013 so I could get caught up on bills etc. Due to the size of the check I was told I couldn't access all of the money by 02/19/2013. I was told this was due to my "banking history" and "low income/bad reputation.I was also told my average deposit per year is 500 dollars. That is not true at all. Maybe for the last 3 months. If you look at my 2 year history for 2012-2013 my average deposit is 8-16k . I make over 100k a year and being told I lack financial stability is absurd. I was also told that the only way they could override this is if they "know me very well" according to Susan. I look younger than my peers and feel I have been discriminated. Not having much income for 3-4 months and to top it off a Bank withholding MY money for another 14 days is insane. I have never seen anything like this and according to my peers they have never experienced this either. I will be switching banks and will no longer recommend Wells Fargo to my clients and friends. Stay away from this local branch because you will only deal with poor service and disgruntled underpaid workers.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hunt Valley Branch at Cockeysville, MD
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Customer Service
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by bigbankspoorservice, Feb. 07, 2014
What should have been a very simple phone conversation with my local Indian Hills branch turned out to be a business nightmare. When the banker couldn't answer my question, I asked to be transferred to someone who could help me and I was transferred to a calling center out-of-state. The person at the calling center redirected me to the Indian Hills branch to another banker and I had to explain my situation a third time only to find out that the person I needed to speak with was out of the office until Tuesday. The staff at the Indian Hills branch lack decision making skills and banking experience which is why I have chosen to move my money to a bank with employees that I can trust and rely on when I need them. I stuck with them through the Southtrust-to-Wachovia merge and through the Wachovia-to-Wells Fargo merge. Through each merge, this branch has lost a degree of customer service and appreciation.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Indian Hills Branch at Tuscaloosa, AL
8 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bigbankspoorservice, Feb. 07, 2014
What should have been a very simple phone conversation with my local Indian Hills branch turned out to be a business nightmare. When the banker couldn't answer my question, I asked to be transferred to someone who could help me and I was transferred to a calling center out-of-state. The person at the calling center redirected me to the Indian Hills branch to another banker and I had to explain my situation a third time only to find out that the person I needed to speak with was out of the office until Tuesday. The staff at the Indian Hills branch lack decision making skills and banking experience which is why I have chosen to move my money to a bank with employees that I can trust and rely on when I need them. I stuck with them through the Southtrust-to-Wachovia merge and through the Wachovia-to-Wells Fargo merge. Through each merge, this branch has lost a degree of customer service and appreciation.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Indian Hills Branch at Tuscaloosa, AL
8 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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ANGRY
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by HairPulling, Feb. 04, 2014
I have come into the branch office twice to have my safe deposit closed. Clerks were friendly and apparently helpful but I am told I must write a letter to have the account closed or go to the office (which is another trip across town). On another occasion another clerk enrolled me in an equity program without my knowledge. This is most inconvenient and inefficient -- almost enough to stop doing business with Wells Fargo.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Emory Branch at Atlanta, GA
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HairPulling, Feb. 04, 2014
I have come into the branch office twice to have my safe deposit closed. Clerks were friendly and apparently helpful but I am told I must write a letter to have the account closed or go to the office (which is another trip across town). On another occasion another clerk enrolled me in an equity program without my knowledge. This is most inconvenient and inefficient -- almost enough to stop doing business with Wells Fargo.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Emory Branch at Atlanta, GA
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Worst Branch I Have Ever Been To
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by Vgarcia, Jan. 24, 2014
I live in the downtown area and bank with Wells Fargo. I have never before experienced such dissatisfaction with customer service. I have been to this branch several times and always through the drive up. Every single time, the employees have never failed to deliver excessive wait times. I have had to wait 15 plus minutes every single time with only a single vehicle in front or even while sitting at the screen waiting for someone to even indicate that they have seen me. From now on I will drive across town to another branch to receive service. No, you will not see me next week.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lomas Branch at Albuquerque, NM
5 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Vgarcia, Jan. 24, 2014
I live in the downtown area and bank with Wells Fargo. I have never before experienced such dissatisfaction with customer service. I have been to this branch several times and always through the drive up. Every single time, the employees have never failed to deliver excessive wait times. I have had to wait 15 plus minutes every single time with only a single vehicle in front or even while sitting at the screen waiting for someone to even indicate that they have seen me. From now on I will drive across town to another branch to receive service. No, you will not see me next week.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lomas Branch at Albuquerque, NM
5 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Wells Fargo Conestoga mall Grand Island location:
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Office Environment & Staff
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by pissedoff2, Jan. 22, 2014
I walked in there to cash a check I did not have a account basically was attacked by people trying to open a new account start new loans they wouldn't take no for an answer so finally I agree to listen and give them my name and information tential a changing over to a business loan from one bank to possibly Wells Fargo didn't hear nothing back from him also can I get the debit card in the mail and a letter stating that I had a new account with checking and savings which I did not authorize or approve of that place is a joke the people there are rude obnoxious and unprofessional the whole staff to be fired and real stablished that is the worst excuse for Wells Fargo Bank of ever seen especially the gal sitting by the door and claims to be a loan officer
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, The Conestoga Mall Branch at Grand Island, NE
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pissedoff2, Jan. 22, 2014
I walked in there to cash a check I did not have a account basically was attacked by people trying to open a new account start new loans they wouldn't take no for an answer so finally I agree to listen and give them my name and information tential a changing over to a business loan from one bank to possibly Wells Fargo didn't hear nothing back from him also can I get the debit card in the mail and a letter stating that I had a new account with checking and savings which I did not authorize or approve of that place is a joke the people there are rude obnoxious and unprofessional the whole staff to be fired and real stablished that is the worst excuse for Wells Fargo Bank of ever seen especially the gal sitting by the door and claims to be a loan officer
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, The Conestoga Mall Branch at Grand Island, NE
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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