Wells Fargo Bank, Review

Horrible Customer Service!
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by stacy8316, Oct. 15, 2012

Will be pulling my accounts from this bank! Horrible customer service. Trying to set up online business banking is a joke! Would recommend any other bank but Wells Fargo! The only person willing to go out of there way and above and beyond is Robert McCommons my Mortgage Consultant. The greatest experience through any of the banks that we are with would be with him.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Falls Of The Neuse Branch at Raleigh, NC
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Horrible bank, all around! You will be treated poorly like they could care less about you as a customer..
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by lifelongaaskan, Oct. 13, 2012

The manager said she has to go if I am going to talk to her rudely.  WTF?  Why am I even talking to this bank, I thought to myself.  When u call to let their 800 # know, they let u explain everything, then ask if u want their supervisor.  This sounds crazy just writing this.  Probably best to just not bank with Wells Fargo.  Any other b ank or credit union will be better, who wants to feel like that?  Not me, thats for sure!  :)

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Dimond Mall Branch at Anchorage, AK
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Absolute worst service. Over 250 people rate this branch and its staff horrible. Quite revealing!
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by customer11, Oct. 11, 2012

Their customer service is horrible, their staff is very rude, their mortgage service is atrocious.  They do not keep you informed through the process.  I recommend contacting another branch.  Michael Agnew and Stephen Morris specifically are the worst for any job.

* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Bethesda Branch at Bethesda, MD
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Agreed. Bad Branch. Horrible Customer Service
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by 0customerservice, Oct. 10, 2012

Wells Fargo in general is a horrible bank who could care less about its customers.  Their customer service is horrible and very rude.  Their mortgage service is horrible.  They do not keep you informed through the process.  I plan to move all of my accounts from this bank - cancel the current loan process ( I had two in-process ) and find another bank who will value my business.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Thruway Branch at Winston Salem, NC
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Bad branch . Worst customer service
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by Natural, Oct. 09, 2012

I brought the check from my credit card company to deposit in my checking account she didn't want n not allowed my deposit even another wfargfo did that before

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Irvine Branch at Irvine, CA
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horrible experience
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by hjnelson, Oct. 08, 2012

My husband and I have been weelsfargo customers for about 7 years. I recently lost my job and got in a car accident. As a result our savings account balance went into the red approx. $100. 2 weeks after we first went negative I went into the Loop 288 Wells Fargo Branch with $3500 in CASH appolgizing for our slip up and wanting to square things away on our negative balance. The branch manager Jeremy told me that he would rather not have my husband and I as checking and savings customers but was happy to keep us home mortgage customers (as our a,ccount has never been late) he then informed me my account was frozen and they would hold all the money in our checking account for 2 weeks. He also would not take any of my cash to clear up our negative saving balance or transfer any funds from our checking to cover it.

I would rate this branch as HORRIBLE! That same day I went to Chase with my $3500 and opened an account with them.

I received a call from wells fargo loss prevention appologizing for the managers unprofessionalism trying to keep us as customers. We declined.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Denton Crossing Branch at Denton, TX
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A Wonderful Person and Banker..
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by Sandi701, Oct. 07, 2012

I've been with WF for approx. 8 years. I have been broke through most of it-disability isnt an amt. ppl can live on. I was overdrawn,out of luck in direct deposit advances,and still owed more. I talked to the 800#, but they were no help. I needed help managing my tiny acct and still being able to afford meds for epilepsy and fibromyalgia.I was going to quit on WF because the main number and e mail contact wasgoing by a script-seeing an account # ,not a person in need. I went to the local branch and now:I will be at WF till a caring,competant woman leaves. Her name is DANNI CARTER.  She was very helpful, which is expected, but Danni went out of her way to assist me. Not only did she assist in my current problems there, but, she took extra time and helped me set up a realistic savings goal.I was truly at the end of my rope.I was ill, in pain, and could not afford medication I needed badly. I assumed I would get the usual company line when I went in, but Danni treated me like a person.She should be lauded for her patience,understanding, and extremely helpful suggestions. I was truly going to SSI ppl on Monday to move my SSDI direct deposit-but as Long as Danni works at WF-I wouldnt dream of going to Any other bank!To sum up,in my opinion, Danni and I were complete strangers, but she was more caring than my family and my friends.She gave me hope when she gave me her time-Ijust had to share my experience.I am not a WF employee-I do not care for alot of their rules and their 800 # reps-but :1 employee made a huge difference in my life.That is rare so I was compelled to sing her praise!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Angleton Branch at Angleton, TX
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Beware of ***
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by TheSasquatch, Oct. 05, 2012

I've had the same checking account with WF between 15 to 20 years. I've had several mortgages with them and still they have the mortgage to one of my homes. Last week I went into a local WF mortgage location to re-fi another house but the difference in the monthly payments wouldn't have been significant so I left things alone.
I liked Wells Fargo that much to send them as much business as I could. This week however things changed!!

Monday: I went to this location to send out a wire transfer and to prevent a payment from posting and was told to open a savings account and transfer the funds into it. Then I was told to keep (withdraw) the funds because the checking account would pull from the savings account, so I withdrew most of the funds in the savings account but left enough to cover any inbound checks. Being after the cut-off to send a wire (1:30 PM) I was asked to return the next day and they could send it then.

Tuesday: In an attempt to wire out $944 I was told to place the funds back into the checking account so I did. Before placing the funds into the account three checks posted and bounced costing me $75 in overdraft fees. Seems even though I was "advised" by the bank that funds would be pulled from the savings account OOPS, they forgot to enable the savings account with overdraft allowing the transfer to the checking account. So I could have left all the money in the savings account which would have then allowed my wire transfer to have gone through. With the overdraft charges I no longer had the funds to send the wire so I left and returned with more cash. At this point I was again told everything's fine and the wire is ready to go. Before I left I phoned Wells Fargo and they did credit me with half the overdraft charges ($37.50) which might sound fantastic but if it wasn't for the bad advice of *** and the forgetting to enable both my accounts together I wouldn't have gotten the first bounced check in my life of almost 60 years.

Wednesday: I receive a phone call from *** asking me to return to the bank, seems someone forgot to have me sign the outbound wire. I went to the bank - signed the paperwork and was told several times not to worry the wire WILL go out. I asked if I should return or call to verify it did but was told again, it's not necessary the wire will go out.

This wire transfer was to a company that oversees 12 world-wide businesses I do business with from home. If they don't receive payment within 72 hours after the close of the transaction (24-hour grace period) the account is blocked and any credit cards / addresses / phone numbers associated with the account are (as they say) blacklisted.

Thursday: That evening (not in the AM) after seeing funds back in the account I paid another mortgage and withdrew a few bucks.

Friday: I connect to find I no longer have access to any of my business accounts. I call one the most recent customers to find they didn't receive payment for Sunday's account (You know, the $944 wire that I was promised would go out two days ago). Again I go to WF and ask *** why didn't the wire go through but the bigger question was "Why wasn't I called or contacted?" *** said she'd find out as I waited for her return. After 24 minutes (no kidding, 24 minutes) she returned and tried to tell me there wasn't enough funds in the account and she proceeded to tell me how wrong I was while she pointed out the errors of my ways with the printout of my account. As she continued I pointed out she was looking at the wrong dates. Once she realized this (and she did) she really had nothing to say. By this time knowing not only has she caused me to get the first bounced checks of my life but her ignorance of her own job has caused my business accounts to be blocked permanently. Well with all this and her sitting there still denying any wrong-doing on her part I started getting pi$$ed so I asked her to go back to School or maybe get some training that would prevent her from doing this to anyone else in the future. Yea, she didn't care for that bit of truth and while only raising her voice slightly that was enough to get me going. I wasn't able to finish the third string of %#&^ I was throwing her way before being asked to leave.
I only dealt with one person throughout all this so while the tellers are probably highly educated and very helpful, beware of the only female sitting at a desk in front of the offices.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 6th Street Plaza at Corona, CA
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Wells Fargo
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by WFLOVER, Oct. 05, 2012

The Wells Fargo branch in Fountain Hills, AZ (inside of safeway) is amazing, I love the employees all of them! I say that b/c they switch employees quite often and not b/c they  get fired or quit but b/c of PROMOS; its annoying for me at first but the replacements are always wonderful I forget they were replaced lol.. FYI Maintain good relationships w/ ur bank(er) it pays off  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fountain Hills Branch at Fountain Hills, AZ
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Wellsfurious
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by Wellsfurious, Oct. 04, 2012

The 2nd Avenue Wells Fargo has by far the worst customer service I have ever encountered. Led by Randall Pollack, the branch manager, the employees at this branch are uninformed, rude and completely unhelpful. I recently called this branch for 30 minutes before the phone was answered.i was transferred 3 times and ended up speaking with a woman whom I was told could transfer funds from one account to another. We spoke for ten minutes before she decided she could not perform this task. After receiving no return call from the manager, I called the branch at 1st and Steele. The phone was answered immediately by a pleasant, knowledgeable person who transferred the funds. I will be banking at First and Steele from now on!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Cherry Creek Branch at Denver, CO
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More Information Please!!!!
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by shawtymackintosh, Oct. 04, 2012

So, i was informed to go to the nearest bank. I did that, and what happens, i enter the bank and then wait in line like a patient individual would. I get to the front and what happens, i am undirected on where to go. Seriously people why put the sign in sheet where it cannot be seen?? what if there are people who are visiting from another state? I mean come on what if you are a new banker? yeah, that's my QUESTION OF THE DAY>>>>>
The moral of the story is,(a)(know your personal banker before going ANYWHERE)(b) Bank Managers, please please please hire appropriate Bankers, they make and/or make your Bank.. i seriously see why no one is rating this bank as a good bank.


* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Waldorf Branch at Waldorf, MD
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Bank Teller Sexual Harasses Clients
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by noinfo, Oct. 03, 2012

Wells Fargo bank at 3506 Mount Vernon Ave, Alexandria VA

I feel uncomfortable with the African Men who works as a teller.  He is unprofessional, leers at me, and makes inappropriate sexual comments.  I am afraid because he has access to my home address.         


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Del Ray at Alexandria, VA
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Some tellers need training an manors
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by subwaygville, Oct. 02, 2012

Some tellers at this branch are rude, can't count, an have poor professionalism. I have seen tellers on cell phones, some with poor attire including sloppy dressing to sunglasses on their heads. Also had a teller give me to much money back an when I tried to tell her she argued the point, I took the cash an 3 hours later she called my business an wanted me to bring the money back which I agreed to. Guessing it wasn't in her timely manor she had debited my acct without consent. Thinking of taking my business acct else where..

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Boyertown Branch at Boyertown, PA
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Home Loan
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by LR707AR, Oct. 02, 2012

I was referred to Wells Fargo for a first time home loan and my initial visit was a good one and I thought we'd be off to a good start. However as the process took place and they pulled our credit I was told I had to bring in a few things to clarify some questions on my report. I had student loans that are in deferment at this time so they needed a paper from the loan place to know what the tentative monthly payment would be I inturn get that info and took it to their office. She said then tells me that she will look over everything and get back to me within the week.  It's been 2 1/2 weeks and I have called many times and left numerous messages and still no return phone call. It's frustrating enough to buy a home, let alone have a loan officer never to return phone calls after pulling credit and I have to start the process elsewhere. I DO NOT RECOMMEND WELLS FARGO in Yakima, WA

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Yakima Branch at Yakima, WA
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Not What I Expect
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by SherlockHomie, Oct. 01, 2012

I'm pretty sure that the only person at this bank who knows anything about banking is the manager, and that is doubtful.  I spoke to the Operations Service Manager, and they said they were "not a banker."   I spoke to No. 2 and they might have well been a Jiffy Lube Asst. Mgr.  Had never heard of online brokerage.  A staff person took a message from me and completely misspelled my name so bad.  So these people don't even get customer service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Encino Town Center Branch at Encino, CA
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Friendly service
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by Clarkema, Oct. 01, 2012

I have never been to a better Wells Fargo. Everyone is so welcoming, three people told me "good morning!" They even offered me free cookies and bottled water while I was waiting for a free credit check.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Potomac Promenade Branch at Potomac, MD
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Ms.
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by CSchultz, Sep. 27, 2012

Get a load of this.  I wrote a check to my sister and I only put her last name on the check.  She signed the check and tried to deposit it in her bank account at the Mequon Wells Fargo.  The bank would not let her deposit the check because her first name was not on the check.  She went down the road, opened a new account at another bank and deposited the check.  This bank is filled with idiots.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Mequon Branch at Mequon, WI
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Great Experience!!
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by jerseyliving64, Sep. 27, 2012

Was at manasquan savings for many years before I stepped foot in this Wells Fargo.  Was actually surprised how welcoming and warm all the employees were.  After sitting down with the banker we uncovered a few other areas where I could save money and helped me open a new line of credit for my new Benz. Thanks!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sea Girt Branch at Sea Girt, NJ
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C. Schultz
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by CSchultz, Sep. 27, 2012

I have had nothing but problems with the Mequon, Wis. Wells Fargo bank.  My husband and I had our mortgage with this bank for over 20 years and we had our business checking account with this bank for 30 years when I made the big mistake of taking $400 in cash into the bank and asking to buy a money order with the cash.  Because our business checking account only had my husband's name on it, the Mequon Wells Fargo refused to sell me the money order.  NOW REMEMBER, I HAD THE CASH IN MY HAND.  The people in this bank are completely nuts.  We closed our account and got a new mortgage.  I am done with them.  My friend just told me that she tried to deposit money into her kid's account and the same bank refused to take the money because her name was not on the account.  How dumb are these people?

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mequon Branch at Mequon, WI
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ms
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by cautious, Sep. 26, 2012

This is for the branch office on Wisconsin Ave Bethesda.I had a very bad experience with my application for a home equity loan. The representative  Genta Bela, did not wait for us to submit complete documentation but sent in  an INCOMPLETE  application resulting in a rejection, and a black mark on our credit.
 She never returned our phone calls either.                                                          Do not do business here if you value your financial standing.
L.Larson

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bethesda North Branch at Bethesda, MD
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