Wells Fargo Bank, Review

business owner
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by Gladys, Apr. 30, 2012

The service at this branch(Nassau Street) is excellent!  Danuta is very helpful, knowledgeable and a great credit to your organization!  Ranu is also extremely efficient,affable and well-informed.  It is a pleasure to do business at your bank!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Princeton Branch at Princeton, NJ
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Terrible Branch Manager
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by Hans, Apr. 28, 2012

I can not believe that Wells Fargo hires a branch manager
with such poor qualification like arrogant poor knowledge.
Her number one problem she is stuck off.
Number two . She does not know the privileges of
customer, and covers it with arrogance.
She is hurting the whole branch with her behavior
It is sad and true

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Rockledge Branch at Rockledge, FL
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Crap.
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by goelsewhere, Apr. 26, 2012

SAD Customer service. Or lack there if.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wilton Manors Branch at Fort Lauderdale, FL
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Run away!
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by sciteach, Apr. 25, 2012

Be very careful about doing any banking at this branch. The manager stated that he does not care what corporate customer service people say, he decides if he'll help you or not based on his perception of your attitude. There are much better bankers out there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Ballard Branch at Appleton, WI
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AVOID LIKE THE PLAGUE!
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by LindaSue, Apr. 18, 2012

If I had the option to not give any stars, I would have. This branch does not deserve any. The employees are rude and uncaring. The supervisor is a twenty something peacock who's only concern is looking at himself in the glass. They failed to update my mother's information and did not renew her debit card. Then refused to give her her own money because her driver's license had expired. (She does not drive anymore.) She had to spend money to get an I.D. to get her Social Security deposit. Even though she had 5 other forms of I.D.!! I gave them a month to make it right and they refused to admit wrong. We are moving our accounts as soon as possible. I banked with Wachovia for 15 years with no problems. Wells Fargo has screwed everything up.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Deland Main Branch at Deland, FL
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AVOID Bank
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by avoidwellfar, Apr. 17, 2012

Please, please avoid this bank. The District manager for the Wells Fargo's in the LA ~ Beverly Hills region - SHABNAM EBRAHIMI continues to harass employees by her scornful demeanor. Little do customers like myself know that giving employees a rating of a 3 or 4 jeopordized their jobs! Apparently Ms. Ebrahimi consistently belittles her employees and treats them in a self-deprecating manner. If your work is excellent Ms. Ebrahimi ignores it, and continues to treat you like trash. I am disgusted that poor employees have to suffer her wrath and live in fear, just because we can never report her to Human Resources since she is “district manager”—and DM’s, my friends, never get reported or reviewed. Be a warning to any CUSTOMER or EMPLOYEE - the Beverly Hills District is CORRUPT.

Very poor service in this particular branch as well.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, La Cienega & Wilshire Branch at Beverly Hills, CA
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AVOID SHABNAM EBRAHIMI
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by avoidwellfar, Apr. 17, 2012

I am absolutely disgusted by Wells Fargo. District manager for the Wells Fargo's in the LA ~ Beverly Hills region - SHABNAM EBRAHIMI continues to harass employees by her scornful demeanor. She consistently belittles her employees and treats them in a self-deprecating manner. If your work is excellent Ms. Ebrahimi ignores it, and continues to treat you like trash. I am disgusted that poor employees have to suffer her wrath and live in fear, just because we can never report her to Human Resources since she is “district manager”—and DM’s, my friends, never get reported or reviewed. Be a warning to any CUSTOMER or EMPLOYEE - the Beverly Hills District is CORRUPT. BE WARNED!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wilshire-Crescent Branch at Beverly Hills, CA
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Terrible bank
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by Andrew, Apr. 10, 2012

I have tried twice to establish accounts for legal purposes and they have been unable to handle it either time.  As a result they lost significant accounts to another area bank.The bank officers seem like teenagers and cannot handle anything different. I agree with the other reviewers that they are untrained.

I am seriously thinking about moving my account.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Rio Rico Plaza Branch at Rio Rico, AZ
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Bad service!
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by pjherbas, Apr. 08, 2012

Kregg was the rudest teller I hope he isnt a manager , I have always tried to be understanding but he rushed me through making a deposit , wouldnt cash my my check because he said it would take longer and said I could just use my debit card and I looked behind me there was no line ! , so rude !

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Fresh Market Provo Fifth West Branch at Provo, UT
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They misplaced our money!!!!
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by Jen2012, Apr. 06, 2012

On 3 separate occasions this branch has managed to "misplace" our deposits. The only reason we got our money back was because my husband saved the receipt.  

This is the worst branch I have ever had the misfortune of banking with.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Highland Park Branch at Highland Park, NJ
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Very Rude!
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by sabdtbrown, Apr. 06, 2012

I'm amazed at the rudeness at this branch. I used to be a WF customer in CA but left because of their customer service. I went today to buy a $25 box of pennies, as my kids collect old pennies. The woman very rudely let me know this would be the only time I could get one, as they only do that for their customers. Her attitude was horrible, to the point that I felt quite embarrassed and wanted to run out. I am a potential customer, and this bank would be much more convenient for me, but I'll never waste good business on any organization that treats current or potential patrons in this manner. I'll continue driving one town over, thank you. The only five star rating WF deserves is for consistently, as they are apparently just as rude no matter where you live.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Dayton Plaza Branch at Dayton, NV
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Should I move my $40K?
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by Schaef, Apr. 05, 2012

We have over $40,000.00 in this bank. We are "platinum" members. Yet, when we arrived at this branch on Monday, afternoon April 2nd JUST to get a piece of paper notarized, we had to wait for 45 minutes for someone to take care of us. Lots of people were shuffling around doing various things and we continued to wait. We were told "you are next", yet people who arrived after us were taken first. Finally, after complaining twice, a "supervisor-type" lady took care of us. Her response, my all time favorite every time I hear it, was "sorry about that" (which always sounds "so sincere"). I would change banks if I didn't like their on-line banking system so much. Arrrgggghhh.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Mlk & Craig Branch at North Las Vegas, NV
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Allowed charges on frozen acct- client passed away
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by MB07750, Apr. 03, 2012

After my father passed away, my mother had to go to this bank to close his account. She was given the run around so badly and even after the account was supposed to be frozen, the bank allowed all these charges to go thru, some of them FROM THE BANK itself. The account was overdrawn at this point and when my mother went in to collect the money on the account, they informed her about the overdraw. My mother explained to the employee that this account was supposed to be frozen and there should not have been any activity. The bank never took the charges back (even their own!) and the employee was very MEAN AND UNSYMPATHETIC with my mother. (Which honestly upsets me more than the money stuff! No one wants to hear that someone was mean to their mother!) No regard for what she was going through and the tons of paperwork that comes with a death in the family. This just added a ton of unnecesary stress and was really just cruel. None of our family or friends will ever bank there again!!! My Mother wound up not fighting anymore about the charges because it was too stressful and upsetting at the time and she didn't want to deal with a very rude employee anymore. (She was unable to get anyone else in the bank who could help her.) She should have gotten a couple thousand dollars to help pay for the funeral out of this account. But the bank thought it was more important to fill their own pockets. Stealing money from a widow is not the way I would want to do business. Someone at this bank messed up and didn't want to admit it or pay for it, and my mother didn't get the money she had a right to have - and needed too!  I suggest banking elsewhere - there are other "small town banks" in the area who will not only get to know you personally, but who will care more about you, help you when you need it most and who will always do the right thing.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Monmouth Beach Branch at Monmouth Beach, NJ
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Offensive customer service reps and Rudy Alaniz
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by sadlydiscontent, Mar. 29, 2012

The customer service representative (if you could call it that) was offensive.  He actually laughed when I told him I was in a hurry because I needed to pick up my disabled son from school and only needed 2 rolls of quarters in exchange for a $20 I had in my hand. I have never had to wait in line at another branch to get rolls of quarters when I have a corresponding bill.  Are the employees at this branch trained at all on how to speak to clients and/or what services would be deemed "normal"?  It certainly doesn't seem so to me. I called the branch to make a complaint, and accidently called another branch, which was very apologetic and couldn't understand how a Wells Fargo Enployee could react in such a way and she was determined to speak with the employee.  At that point we realized I had called the wrong bank.  I then placed a call to the right branch, and after branch manager Rudy Alaniz had me placed on hold for several minutes, he never returned my phone call.  I'm sure there are people who are unemployed who could be hired to replace these incompetent and offensive employees. I have been a WF client for many years, the holder of several accounts, and have never encountered such shocking behavior.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Centerpoint Mall Branch at Oxnard, CA
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THEY ARE HORRIBLE!!! MY WHOLE FAMILY STOPPED BANKING WITH THEM!
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by prettypatty, Mar. 27, 2012

Ok, I understand they have an overdraft fee but why take money out of my account for credit card payment THEN put it back in THEN take it out again??? One overdraft fee is $39, they accumulated $117 of my hard earned money!!!
And when I went to talk to a banker, he saw I didn't sign up for billpay, he signed me up without my consent! He tricked me, he said let me see your credit card just for a second? And sign there and I'll just show you how it works. THE WHOOOLE TIME I WAS SAYING I DON'T WANT IT! DO NOT SIGN ME UP FOR IT! Then I went home and saw in my email "Welcome to wellsfargo billpay". THAT'S JUST RUDE! HOW DARE HE! SUCH AN AGGRESSIVE SELLER.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Beltway Branch at Houston, TX
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Frustrated
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by Duckbill, Mar. 27, 2012

On March 1 2012 I went into the bank to have them move my IRA to another bank that was paying a reasonable interest rate. After cheking around I found Wells Fargo was the lowest of the lowest so I decided to make the change. They told me it had to be done through their processing center take 2 days to them 2 days to process. So a week give or take. Seems crazy but I was OK. 10 days pass still no moved IRA. I visit the bank go through the entire ordeal again. They call the processing center. They claim it never came in. (note sent via the bank through their own ccurrior). They agrred to have the Bank fax the paperwork and would deal with it quickly but still 2 days+2 days. Another week passes and I go to check again. Guess what? Still not moved . This time they tell the banker I am sitting with that they wrote the other bank a note saying they needed my account number to do the trasfer and told me that I needed to go to the new bank and get it. I did imediately and they politly showed me that that number was on the original document they gave me on March 1st so there should be no proble. They called the Wells fargo Branch and I was told to come right over and they would take care of it. I did and went to the person they told me to. It was if they thought I was crazy and treatemd me like a fool. I eventually got their attention and they said they would refer this to the same person who handled this and they would get on it the next day. I demended a phone call to validtae what was going to be done. On March 22 I received the call and they said they recontacted the processing cente and they were going to expedite it. Here it is the 27th of the Month and Guess what? No transfer.

I am ready to scream but thaey would not care. I will be making another visit today for the last time.I will cah the darn IRA if needed take the tax hit and get my Money from those thiefs. Avoid them like they were the Devil. By the way    My wife calls them the Devil BanK!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Park at Charlotte, NC
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What A Joke
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by Kerrvert, Mar. 27, 2012

Yesterday I used the drive up and deposited a check.  The man who took it disappeared.  I waited.  And waited.  And waited.  Nobody said a word, nothing.  Did he forget I was there?  After about 5 minutes I started timing.  I would have left, but he had my check for $25,000.00. He finally reappeared, took the check off his counter, gave it to the woman teller next to him, then disappeared again.  She finally made the deposit and said "thanks for your patience."  Total waiting time:  about 10 minutes.  (Also, no treat for my little doggy, who always gets one.)

About 15 minutes later, I happened to look at the deposit slip.  It said I made a deposit of, not $25,000.00, but $2,500.00!!

Needless to say, I hurried back to the bank and they corrected the deposit.  Were they mortified?  Extremely apologetic?  Not at all.  "Sorry" was all I got.  Can you imagine what a hassle it would have been if I didn't happen to look at the deposit slip??!!

I'm changing banks today.

And no, on my return visit there was still no treat for my little doggy.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Kerrville Main Branch at Kerrville, TX
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WORST Branch Ever in West Linn
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by ugottabkiddingme, Mar. 23, 2012

This is the worst branch of a Wells Fargo that I have ever been to.  No matter how simple of transaction, you are going to wait at LEAST 10 minutes, per customer.  So you are guaranteed to wait 20 minutes if there is even one car ahead of you.  They have terrible customer service.  The lanes are so narrow that unless you want to hit a concrete pole or drive over the concrete lane divider, you can't leave the drive through if you are so frustrated that you feel like smashing your head on the horn.  Also, there is no ATM in the drive through.  This place is the worst.  I could get over bad customer service and narrow lanes if they were even a little bit faster.  But a 20 min (or more) wait to cash a check...I don't think so.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, West Linn Branch at West Linn, OR
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WELLS FARGO BANK BLACKHAWK DANVILLE CA
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by L0YALCUSTOMER, Mar. 21, 2012

I've been a WELLS FARGO customer for a couple years now and this is by far the worst branch I've ever been in, these people are most unfriendly bunch of lackeys’ that are not willing to help you or go out of their way to be of any useful service. This is the perfect example of banks run badly and if any of these people had any self respect they would know how to treat a customer, this WELLS FARGO branch would not even do normally banking activity that any other branch would have performed without hesitation and with a smile but not these guys. If I were you I would avoid this bank at all cost there is many more in the area and trust me you will not care to bank here, these people are rude, not efficient, only worried about going home and not satisfying  any of your banking needs.
 -concerned loyal WELLS FARGO customer


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Blackhawk Branch at Danville, CA
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Naive...Buyer Beware
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by BlueDaisy82, Mar. 20, 2012

If you're divorced, widowed, or simply new to banking, beware. I had an account with Wells Fargo Bank. Yes, had. I had previously given the bank permission to transfer monies from my savings to my checking account to cover expenditures. The bank took that as license to allow my debit card to work even if there were no monies to draw from in either account. I am Bi-Polar and take medications that impair my memory, which means that it is more difficult for me to keep track of important information like my account balance.  I manage to login to my account at the beginning of each month to see if I have received my disability monies. This is pretty much the only time I remember to check the account balance. This month like every month my online statement clearly showed that I had received the anticipated monies; however, this month the bank had taken half for overdraft fees. My question to the banker was, "How do you let someone living on a fixed income spend what they don't have, and then charge them for the privilege?" The banker seemed to think that I was lying about not agreeing to overdraft protection. She kept asking for the piece of paper that I had signed. "What paper?" I asked. "My card should stop working as soon as there are no longer any funds to draw from since I can't afford to pay any fees." Even though I insisted that I had signed no overdraft protecton agreement, she blatantly
refused to return my money to me. I reminded the banker, before I had her close my account, that I couldn't keep track of over expenditures due to the medication I'm on and the resulting memory impairment. I also reiterated that with such a tiny budget I had no monies left over for fees. Looks like peanut butter and jelly for the rest of the month.....yum. I wonder if my two small dogs will feel the same with all of their allergies. They maintain a healthy lifestyle as long as they consistently eat ZD Ultra. I have 2 1/2 cans left, so I guess they'll be eating less in order to eat the rest of the month. I'll start shopping today for an institution that DOESN'T use deception in its daily practices. Remember, buyer beware.  I whole-heartedly agree with the review referring to Wells Fargo Bank as "thieves."

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Anchorage Main Branch at Anchorage, AK
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