Home > California Banks > Oak Park Banks > Wells Fargo Bank Oak Park > Wells Fargo Bank, OAK PARK > Review
Wells Fargo Bank, Review
Wells Fargo Bank, Review
Average rating
based on 865 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
|
< Previous Page | Next Page > Page 39 of 44
Customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by edon, Aug. 24, 2011
I made an appointment to notarize a paper which I always was able to do when it was Wachovia, the person did not show up, did not call to cancel the appointment, and a very helpfull unnexperience person, gave me alist of banks to go all over town, I live by the Surfise branch this is the reason I do business there
I have no problem with the tellers very nice and helpful lately.
They dont answer the phone, becasue I am calling right now to see if the notary is there and not waste my time again
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Surfside Branch at Miami Beach, FL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby edon, Aug. 24, 2011
I made an appointment to notarize a paper which I always was able to do when it was Wachovia, the person did not show up, did not call to cancel the appointment, and a very helpfull unnexperience person, gave me alist of banks to go all over town, I live by the Surfise branch this is the reason I do business there
I have no problem with the tellers very nice and helpful lately.
They dont answer the phone, becasue I am calling right now to see if the notary is there and not waste my time again
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Surfside Branch at Miami Beach, FL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
A Poor Customer Service, and Out of Touch "Big" Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CustomerMacungie, Aug. 19, 2011
This bank is no longer the bank I used to know. It charges me without my consent for a fee that is supposed to be their proud "reward" program. Called them 5 times, visited the branch office twice talked to the manager, and no one is interested in helping me to remove this charge.....We are their 20+ years royal customer - started from Merchant Bank, First Fidelity, Wachovia, and then this monster bank - Wells Fargo. I am closing all our accounts!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Airport Rd Shopping Center at Allentown, PA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CustomerMacungie, Aug. 19, 2011
This bank is no longer the bank I used to know. It charges me without my consent for a fee that is supposed to be their proud "reward" program. Called them 5 times, visited the branch office twice talked to the manager, and no one is interested in helping me to remove this charge.....We are their 20+ years royal customer - started from Merchant Bank, First Fidelity, Wachovia, and then this monster bank - Wells Fargo. I am closing all our accounts!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Airport Rd Shopping Center at Allentown, PA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Unsatisfactory customer service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Craigman, Aug. 19, 2011
I went into this wells fargo branch to make a deposit, and the bank teller was very rude. It was obvious she did not want to be there. When I asked her a question about the debit card points program being cancelled, she clearly responded with indifference and wouldn't give me an appropriate answer. I only have one checking account with wells fargo and there is nothing stopping me from going to a different bank. The fact that this bank teller was not able to provide the simple task of speaking appropriately is very questionable, and makes me wonder what other questionable practices this branch may engage in.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 67th Avenue & Bell Branch at Glendale, AZ
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Craigman, Aug. 19, 2011
I went into this wells fargo branch to make a deposit, and the bank teller was very rude. It was obvious she did not want to be there. When I asked her a question about the debit card points program being cancelled, she clearly responded with indifference and wouldn't give me an appropriate answer. I only have one checking account with wells fargo and there is nothing stopping me from going to a different bank. The fact that this bank teller was not able to provide the simple task of speaking appropriately is very questionable, and makes me wonder what other questionable practices this branch may engage in.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 67th Avenue & Bell Branch at Glendale, AZ
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Russell H. Cullen
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by RussellCullen2d, Aug. 19, 2011
This is without the worst bank I have worked with in 69 years. I waited in line for over an hour to meet with a banker. Two days later, I called the bank to see if a cashier's check was ready and was hung up on once, run through their phone system 5 more times, at the end of which I was told by a machine to call back because they had a high call volume. I called back an hour later and got the same runaround. No other word for it other than POOR, SUBSTANDARD BANKING PRACTICES with too few people there to meet their customer's requests.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Key Largo Branch at Key Largo, FL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RussellCullen2d, Aug. 19, 2011
This is without the worst bank I have worked with in 69 years. I waited in line for over an hour to meet with a banker. Two days later, I called the bank to see if a cashier's check was ready and was hung up on once, run through their phone system 5 more times, at the end of which I was told by a machine to call back because they had a high call volume. I called back an hour later and got the same runaround. No other word for it other than POOR, SUBSTANDARD BANKING PRACTICES with too few people there to meet their customer's requests.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Key Largo Branch at Key Largo, FL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Inadequate staff and website
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by lac77, Aug. 13, 2011
I've been a customer with Wachovia for over 10 years. Since the change to Wells Fargo, it's been a nightmare to ask them for any kind of customer service. The tellers are rude and they do not know how to smile. I went to cash a check and they couldn't process it because the check number was out of range. The manager was called out. The teller and the manager stood in front of me for about 5 minutes with no dialogue. So I said, "If it's too difficult, I can deposit the check." They just continued to stare at the monitor and ignored me. So I asked again, still they continue to ignore me. Finally, I waved my hands in front of them and repeated myself for the third time. Then they looked up and without an apology just said, "Hold on." That was two weeks ago. This past week, I tried to add my father as a signer on my account. We went in on Thursday at 5:30, only to find that the bank's lobby is closed. The website states that this branch is open from 9-6 M-F. So we went back today and waited for at least 20 minutes only to find out that I can't add my father because he doesn't have a second form of ID. They said that they had to verify my father's identity, yet they were willing to accept even a insurance card with his name one it. I could easily print one of those at home. This clearly is not a security measurement but one just to hassle the existing clients. I'm not opening a new account, I'm just authorizing an additional signer. Plus all of the familiar faces have all gone. That's the first warning sign. It would be a better business tactic if you kept all of the original employees who knows your existing clients. If you expect competent service don't bank with the new Wells Fargo in Great Falls.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Great Falls Branch at Great Falls, VA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lac77, Aug. 13, 2011
I've been a customer with Wachovia for over 10 years. Since the change to Wells Fargo, it's been a nightmare to ask them for any kind of customer service. The tellers are rude and they do not know how to smile. I went to cash a check and they couldn't process it because the check number was out of range. The manager was called out. The teller and the manager stood in front of me for about 5 minutes with no dialogue. So I said, "If it's too difficult, I can deposit the check." They just continued to stare at the monitor and ignored me. So I asked again, still they continue to ignore me. Finally, I waved my hands in front of them and repeated myself for the third time. Then they looked up and without an apology just said, "Hold on." That was two weeks ago. This past week, I tried to add my father as a signer on my account. We went in on Thursday at 5:30, only to find that the bank's lobby is closed. The website states that this branch is open from 9-6 M-F. So we went back today and waited for at least 20 minutes only to find out that I can't add my father because he doesn't have a second form of ID. They said that they had to verify my father's identity, yet they were willing to accept even a insurance card with his name one it. I could easily print one of those at home. This clearly is not a security measurement but one just to hassle the existing clients. I'm not opening a new account, I'm just authorizing an additional signer. Plus all of the familiar faces have all gone. That's the first warning sign. It would be a better business tactic if you kept all of the original employees who knows your existing clients. If you expect competent service don't bank with the new Wells Fargo in Great Falls.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Great Falls Branch at Great Falls, VA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
C'mon - It's Wells Fargo! What do you expect?
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cvhmpls, Aug. 12, 2011
Let's face it, this bank is one of the most hated banking institutions around. They hiked the interest rate on my Visa cc for absolutely no reason when other people were defaulting on their cc payments. Their philosophy was - "Let's screw over the people who are responsible to get back our money from the people who couldn't make their payments." This bank is greedy, unethical, and will NEVER pass by an opportunity is screw you over. Today I was told my free checking account (of 10+ years) was no longer free unless I keep a minimum balance of $1500!
That was the last straw! Closed my account and went over to TruStone Financial Credit Union (open to anybody!) on Lyndale Ave South in Mpls to transfer my money. Wake up people! Wells Fargo, TCF and US Bank are all the same! Visit a credit union near you and talk to them. I think you'll be glad to give them a chance to earn your business.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Calhoun-Isles Branch at Minneapolis, MN
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cvhmpls, Aug. 12, 2011
Let's face it, this bank is one of the most hated banking institutions around. They hiked the interest rate on my Visa cc for absolutely no reason when other people were defaulting on their cc payments. Their philosophy was - "Let's screw over the people who are responsible to get back our money from the people who couldn't make their payments." This bank is greedy, unethical, and will NEVER pass by an opportunity is screw you over. Today I was told my free checking account (of 10+ years) was no longer free unless I keep a minimum balance of $1500!
That was the last straw! Closed my account and went over to TruStone Financial Credit Union (open to anybody!) on Lyndale Ave South in Mpls to transfer my money. Wake up people! Wells Fargo, TCF and US Bank are all the same! Visit a credit union near you and talk to them. I think you'll be glad to give them a chance to earn your business.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Calhoun-Isles Branch at Minneapolis, MN
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Bank of Ripoff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dlocker, Aug. 10, 2011
I have been a customer of Wells Fargo's not by choice for 11 plus years. I recently have had my fair share. Do not deposit any checks into this bank unless it is direct deposited. They can hold your checks up to 10 days if you have had any number of overdrafts or if they are two lazy to run those checks that night. If you deposit in the atm before 6pm they are to be credited the next business day unless you have not managed your account the way they want you to,.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Fridley Branch at Minneapolis, MN
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dlocker, Aug. 10, 2011
I have been a customer of Wells Fargo's not by choice for 11 plus years. I recently have had my fair share. Do not deposit any checks into this bank unless it is direct deposited. They can hold your checks up to 10 days if you have had any number of overdrafts or if they are two lazy to run those checks that night. If you deposit in the atm before 6pm they are to be credited the next business day unless you have not managed your account the way they want you to,.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Fridley Branch at Minneapolis, MN
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Unable to spend money that was deposited.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by eatenbyowls, Aug. 08, 2011
I deposited a check Saturday, and as a customer of previous bank Wachovia, expected the funds to be available at midnight. Apparently with Wells Fargo, when you deposit a check DURING BANKING HOURS on a Saturday, you will be unable to use the funds until after midnight Monday. I over-drafted several times this weekend, and upon calling to complain, I was unable to reach an actual human on the helpline. After driving to an actual location on my one day off, I was rudely told that my funds weren't available because anything done on a Saturday really didn't operate until business hours Monday. So, although my online banking shows there was a deposit, there aren't any funds in my account. I will be closing my account with Wells Fargo and moving on to a bank that communicates with their customers and has a straightforward policy.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Austin Highland Mall Branch at Austin, TX
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby eatenbyowls, Aug. 08, 2011
I deposited a check Saturday, and as a customer of previous bank Wachovia, expected the funds to be available at midnight. Apparently with Wells Fargo, when you deposit a check DURING BANKING HOURS on a Saturday, you will be unable to use the funds until after midnight Monday. I over-drafted several times this weekend, and upon calling to complain, I was unable to reach an actual human on the helpline. After driving to an actual location on my one day off, I was rudely told that my funds weren't available because anything done on a Saturday really didn't operate until business hours Monday. So, although my online banking shows there was a deposit, there aren't any funds in my account. I will be closing my account with Wells Fargo and moving on to a bank that communicates with their customers and has a straightforward policy.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Austin Highland Mall Branch at Austin, TX
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Mr. Robert W. Roth
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by qpro4inc, Aug. 04, 2011
So-called "Personal Banker" might as well be on Mars for all the attention paid to my account. Phone calls never answered. Written correspondence make no sense. As a result, I have taken my loan business to a bank that is more friendly to deal with.
BTW, I am insulted by the snooty attitude of the staff. Believe it or not, I am a depositor and have a credit rating of over 9.0 and have a highly performing loan.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Venetian Gateway Branch at Venice, FL
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby qpro4inc, Aug. 04, 2011
So-called "Personal Banker" might as well be on Mars for all the attention paid to my account. Phone calls never answered. Written correspondence make no sense. As a result, I have taken my loan business to a bank that is more friendly to deal with.
BTW, I am insulted by the snooty attitude of the staff. Believe it or not, I am a depositor and have a credit rating of over 9.0 and have a highly performing loan.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Venetian Gateway Branch at Venice, FL
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Worst Ever Bank Experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Exasperated, Aug. 03, 2011
The customer service was horrible, 1 st visit to see a bank rep I waited 45 minutes and no one waited on me, I was the only one waiting, the 2nd visit took me 4 hours to do an IRA transfer, then the moron of a branch mgr did it wrong, had no clue what he was doing and called for support services and they were not any better, because of their error, I now have to go to a tax accountant to fix it.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hudson Square at Hudson, FL
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Exasperated, Aug. 03, 2011
The customer service was horrible, 1 st visit to see a bank rep I waited 45 minutes and no one waited on me, I was the only one waiting, the 2nd visit took me 4 hours to do an IRA transfer, then the moron of a branch mgr did it wrong, had no clue what he was doing and called for support services and they were not any better, because of their error, I now have to go to a tax accountant to fix it.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hudson Square at Hudson, FL
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Very Neighborly
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tink, Aug. 02, 2011
I LOVE going in to the branch at Mae Anne for my banking. Everyone is so friendly and efficient. I've only had to wait in line a few times on a Friday after work or on payday.
I would recommend this branch to anyone who is looking for a Neighborhood Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mae Anne - Mccarran Branch at Reno, NV
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tink, Aug. 02, 2011
I LOVE going in to the branch at Mae Anne for my banking. Everyone is so friendly and efficient. I've only had to wait in line a few times on a Friday after work or on payday.
I would recommend this branch to anyone who is looking for a Neighborhood Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mae Anne - Mccarran Branch at Reno, NV
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Wells Fargo completely ruined Wachovia Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by WellsFargoSucks, Jul. 31, 2011
Wells Fargo personnel do not have a clue as to what customer service is. They made an online error on my account and when I went into the branch to have it corrected, the bitch branch manager treated me like a criminal and refused to correct the bank error even though I had several documents of proof. Wachovia would have corrected this problem immeidately without question. What a piece of crap bank Wells Fargo is, I hope they go out of business.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Canyon Branch at Canyon, TX
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WellsFargoSucks, Jul. 31, 2011
Wells Fargo personnel do not have a clue as to what customer service is. They made an online error on my account and when I went into the branch to have it corrected, the bitch branch manager treated me like a criminal and refused to correct the bank error even though I had several documents of proof. Wachovia would have corrected this problem immeidately without question. What a piece of crap bank Wells Fargo is, I hope they go out of business.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Canyon Branch at Canyon, TX
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
kenyatta THE CRUSTY ONE
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by thetruth, Jul. 30, 2011
Went to this bank and there was a very crusty black woman that was very rude her name was kenyatta. The worst customer service I HAVE EVER HAD. I wouldnt ever bank here EVER. Im calling corprate on her ass as soon as I can get my hands on the number. I want to pull all my money out and NEVER NEVER NEVER ever bank here again.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mt Zion Branch at Morrow, GA
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby thetruth, Jul. 30, 2011
Went to this bank and there was a very crusty black woman that was very rude her name was kenyatta. The worst customer service I HAVE EVER HAD. I wouldnt ever bank here EVER. Im calling corprate on her ass as soon as I can get my hands on the number. I want to pull all my money out and NEVER NEVER NEVER ever bank here again.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mt Zion Branch at Morrow, GA
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Where did all the good people go?
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LCAP, Jul. 19, 2011
I have been banking with these folks at this branch for almost 3 years. Because I had a personal bank advisor, I was able to juggle the complexities of two jobs, avoid bankruptcy and pay my bills. Now I can't get anyone to return my phone calls, and when I go in there they just say they've had a big turnover (that's for sure!) All the friendly familiar faces are gone! It's very bad for customer/employee morale to lay off all your good workers! WF, what are you thinking? I might have to look elsewhere for the help I need. I just hope I can find something, and I don't know how I can ever trust this bank again. : (
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ames Main Branch at Ames, IA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LCAP, Jul. 19, 2011
I have been banking with these folks at this branch for almost 3 years. Because I had a personal bank advisor, I was able to juggle the complexities of two jobs, avoid bankruptcy and pay my bills. Now I can't get anyone to return my phone calls, and when I go in there they just say they've had a big turnover (that's for sure!) All the friendly familiar faces are gone! It's very bad for customer/employee morale to lay off all your good workers! WF, what are you thinking? I might have to look elsewhere for the help I need. I just hope I can find something, and I don't know how I can ever trust this bank again. : (
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ames Main Branch at Ames, IA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Customers are not a nuisance
Overall Rating
Office Environment & Staff
Waiting Time
by laqha, Jul. 17, 2011
I had a problem with my checking and saving account that no one seemed to be able to solve. I went to 4 different branches and called the 800 number twice but was made to think that I am imagining that there is a problem.
Then I went to the Hamilton Branch in Palo Alto and talked to Carlos Salguero. He looked at my account without prejudice, assuming as most bankers do that all customer are paranoid, and soon found the mistake that was causing my account to be over charged. It was an extremely small and simple matter, but it required someone to actually look at how my account had been set up. I cannot say enough about Carlos. I wish there was one of him in every work place, at least anytime I need help. And he is so professional and courteous. I advice anyone going to that branch go directly to Carlos Salguero.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Palo Alto Branch at Palo Alto, CA
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby laqha, Jul. 17, 2011
I had a problem with my checking and saving account that no one seemed to be able to solve. I went to 4 different branches and called the 800 number twice but was made to think that I am imagining that there is a problem.
Then I went to the Hamilton Branch in Palo Alto and talked to Carlos Salguero. He looked at my account without prejudice, assuming as most bankers do that all customer are paranoid, and soon found the mistake that was causing my account to be over charged. It was an extremely small and simple matter, but it required someone to actually look at how my account had been set up. I cannot say enough about Carlos. I wish there was one of him in every work place, at least anytime I need help. And he is so professional and courteous. I advice anyone going to that branch go directly to Carlos Salguero.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Palo Alto Branch at Palo Alto, CA
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
An average bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mindshift, Jul. 16, 2011
I've not had any problems with this bank, but it is not my primary bank either. If you are looking for good CD rates you should join a credit union. WF's rates are poor for short term and average for long term. I use the inside tellers and there are always two. They have been courteous and helpful. If you need a banker it is better to set up an appointment, especially if you don't have time to wait. The wait (sans appt.) is usually 10 minutes, but has ranged from no wait to (once) almost an hour.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Dripping Springs Branch at Dripping Springs, TX
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mindshift, Jul. 16, 2011
I've not had any problems with this bank, but it is not my primary bank either. If you are looking for good CD rates you should join a credit union. WF's rates are poor for short term and average for long term. I use the inside tellers and there are always two. They have been courteous and helpful. If you need a banker it is better to set up an appointment, especially if you don't have time to wait. The wait (sans appt.) is usually 10 minutes, but has ranged from no wait to (once) almost an hour.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Dripping Springs Branch at Dripping Springs, TX
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by KCSmith 2013-09-16 13:23:56
I have a problem with Wells Fargo changing the interest rates on my accounts all the time. They post "promotional rates' and adjust my rates when I go in and sit and make them adjust them, but to secretly change the rate, not make me aware of it and then I find it on a statement makes me mad. I have used Wells Fargo for eons but I will be changing all my accounts to a different bank.
Absolutely horrible!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Janiz, Jul. 11, 2011
Would not recommend Wells Fargo to anyone and especially not this branch! Incompetent,not helpful and rude personnel. Will not acknowledge bank errors and ended up misplacing my debit card and would not acknowledge that either. Stay away from this place!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Encinitas Vons Branch at Encinitas, CA
0 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Janiz, Jul. 11, 2011
Would not recommend Wells Fargo to anyone and especially not this branch! Incompetent,not helpful and rude personnel. Will not acknowledge bank errors and ended up misplacing my debit card and would not acknowledge that either. Stay away from this place!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Encinitas Vons Branch at Encinitas, CA
0 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Wells Fargo Washington
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by magyarjuli, Jul. 08, 2011
When this bank was Wachovia I loved them. I never had a problem. Now that it is Wells Fargo it has been the worst service ever! I believe they changed staff because there has not been one time where I went and there wasn't a problem. First they deposited the money in the wrong account when I gave them the right account number. Then they said my husband wasn't on our checking even though he's been on it for the past 5 years. The are extremely unintelligent at the branch. The should higher educated professionals. I do not recommend to anyone and we will be changing banks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Washington Branch at Washington, NJ
2 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby magyarjuli, Jul. 08, 2011
When this bank was Wachovia I loved them. I never had a problem. Now that it is Wells Fargo it has been the worst service ever! I believe they changed staff because there has not been one time where I went and there wasn't a problem. First they deposited the money in the wrong account when I gave them the right account number. Then they said my husband wasn't on our checking even though he's been on it for the past 5 years. The are extremely unintelligent at the branch. The should higher educated professionals. I do not recommend to anyone and we will be changing banks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Washington Branch at Washington, NJ
2 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Worst Bank service ever
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by noel311, Jul. 06, 2011
Our nonprofit association had an account with Wachovia for 6 years and never had a problem. Wells Fargo takes over and we've had nothing but problems. Customer Service is not a phrase to be found in their dictionary. I was told anyone could close an account, so I went to the bank and was then informed that only a "banker" could close an account and the only "banker" they had was busy. There were three tellers working, but only one could serve customers; the other two basically ignored the 5 people in line for service.
I say run, don't walk, to any other bank before you open an account at Wells Fargo.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hamburg 4th St Branch at Hamburg, PA
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby noel311, Jul. 06, 2011
Our nonprofit association had an account with Wachovia for 6 years and never had a problem. Wells Fargo takes over and we've had nothing but problems. Customer Service is not a phrase to be found in their dictionary. I was told anyone could close an account, so I went to the bank and was then informed that only a "banker" could close an account and the only "banker" they had was busy. There were three tellers working, but only one could serve customers; the other two basically ignored the 5 people in line for service.
I say run, don't walk, to any other bank before you open an account at Wells Fargo.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hamburg 4th St Branch at Hamburg, PA
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
No phone call back-disappointing
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mbods, Jul. 06, 2011
I needed to make a simple wire transfer. I don't know why the gentleman helping me or the help desk he had on the phone, couldn't figure out why he couldn't get into the system. All I got was excuses, then blew me off for other customers, telling me I had to wait while they trouble shooted or go another branch. In front of the other customers I asked him to please call me when things we straightened out. Never heard from him. Went to the Hopewell branch and they helped be right away and in a very pleasant manner. Been a customer of Wachovia for DECADES. I haven't seen any fees yet, maybe because my account is still Wachovia but I certainly will change banks if I start being charged for moving money between accounts. My husband and I do that all the time. It's reminiscent of being charged a fee to print your own ticket on your own printer. What a racket and frankly I'm sick of it!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fishkill at Fishkill, NY
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mbods, Jul. 06, 2011
I needed to make a simple wire transfer. I don't know why the gentleman helping me or the help desk he had on the phone, couldn't figure out why he couldn't get into the system. All I got was excuses, then blew me off for other customers, telling me I had to wait while they trouble shooted or go another branch. In front of the other customers I asked him to please call me when things we straightened out. Never heard from him. Went to the Hopewell branch and they helped be right away and in a very pleasant manner. Been a customer of Wachovia for DECADES. I haven't seen any fees yet, maybe because my account is still Wachovia but I certainly will change banks if I start being charged for moving money between accounts. My husband and I do that all the time. It's reminiscent of being charged a fee to print your own ticket on your own printer. What a racket and frankly I'm sick of it!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fishkill at Fishkill, NY
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
< Previous Page | Next Page > Page 39 of 44
Banks Nearby
Bank of America, LINDERO CANYON BRANCH (1.9 miles)
Full Service Brick and Mortar Office
30895 E Thousand Oaks Blvd
Thousand Oaks, CA 91362
Full Service Brick and Mortar Office
30895 E Thousand Oaks Blvd
Thousand Oaks, CA 91362
JPMorgan Chase Bank, LINDERO CANYON AND THOUSAND OAKS BRANCH (2.0 miles)
Full Service Brick and Mortar Office
5794 Lindero Canyon Rd
Thousand Oaks, CA 91362
Full Service Brick and Mortar Office
5794 Lindero Canyon Rd
Thousand Oaks, CA 91362
Wells Fargo Bank, AGOURA HILLS BRANCH (2.5 miles)
Full Service Brick and Mortar Office
5823 Kanan Rd
Agoura Hills, CA 91301
Full Service Brick and Mortar Office
5823 Kanan Rd
Agoura Hills, CA 91301
Citibank, AGOURA HILLS BRANCH (2.5 miles)
Full Service Brick and Mortar Office
5837 Kanan Rd
Agoura Hills, CA 91301
Full Service Brick and Mortar Office
5837 Kanan Rd
Agoura Hills, CA 91301
U.S. Bank, AGOURA HILLS BRANCH (2.5 miles)
Full Service Brick and Mortar Office
29015 Thousand Oaks Blvd
Agoura Hills, CA 91301
Full Service Brick and Mortar Office
29015 Thousand Oaks Blvd
Agoura Hills, CA 91301