Wells Fargo Bank, Review

Stunningly poor service
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by formerwells client, Jul. 21, 2010

I had a safe deposit box in this branch for nearly 20 years, in fact, since the bldg was built. I was unable to walk into the branch and have the local folks look up the box number so I could pay final fees and have the box drilled. (I had lost the keys.. my problem, not theirs.)

The local folks told me that the records were all held in Portland Oregon, about 1,500 miles away.

After a huge amount of running around and dozens of phone calls to voicemail (live bodies almost never answer the phone, and several trips to the branch,  I finally got matters settled.

Now months later, I have received letters telling me that they were going to send the unclaimed contents to California and that  I have an outstanding bill, none of which is correct.  I paid all fees when I picked up the contents months ago.

After another half dozen phone calls, they agree that thereare no unclaimed contents or fees outstanding and that their correspondence is in error.

What a waste of time. What a huge, brain dead bureacracy.  

If your time and money are  important to you, use another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Poorest bank I have EVER dealt with!
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by vixter0526, Jul. 19, 2010

RUN from this bank!!!  As others have stated, the management never seems to be available, and there's nothing the regular tellers will do to help you.  My online account information is VERY hard to follow, and their charges are just ridiculous!  There's a $2.00 fee just for checking your balance by phone!  I normally have a 4-day hold on deposited checks, but because they are affiliated with Wachovia Bank, I was told checks drawn from Wachovia would be available the next day.  The very next week, the same manager I spoke with told me there's nothing he could do, and I had to wait the 4 days, when all they had to do was check with Wachovia and verify that the funds were available.  These people ALL have their heads up their asses!  They have no clue what's going on, very non-professional and uninformative!  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Southside Basha Wells Fargo
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by HavaKat, Jul. 14, 2010

Visited Wells fargo Wednesday, 9am, to have a CASHIER Check cut from $'s in my own Wells Fargo checking account so that I could send money to Title company for close on my home Friday.  

Issues: Tellers can't cut a cashier check for over $250,000 without mangager approval
Issue: No manager on duty in any branch in the city.
1 manager on leave, one had a funeral, all others are in meetings. No one available to help until later in day at another location.
Issue: Tellers voiced empathy but could not provide a resolution. Dialogue was a blame game...not our fault...no one here...bla bla bla. No one attempted to reach a manager to assist me.

Wells Fargo has been my bank for almost 40 years. I have kept most financials with them and have numerous accounts. The Wells Fargo Banks have frustrated me to the point that I am paying cash for a home, instead of mortgaging as originally planned. They 'approved me' but the underwriters continually asked for more and more information until I decided to pay cash. This last visit is the last straw, I should be able to access my own money and there should be a manager available at all times. I plan to take all business to another bank.  


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Great Service
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by cedarparktexan, Jul. 06, 2010

Every interaction I have had with this branch has been great!  I had to open a Girl Scout account and decided to open an account for myself because it would be convenient.  Now, we have several family accounts there because we know we will always be taken care of.  They are proactive talking with our kids about their accounts and how banking works.  They advised us on my daughter's trip to Germany; how much U.S. dollars, Euros, and traveler's checks.  We are heading over there today to see about a share secured loan for my college kid to start building her credit and I know everything will be fine.  They treat us like royalty even though we are very average.  Love Wells Fargo!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Wells Fargo bank customer
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by Sugar Land Citizen, Jul. 04, 2010

Watch out here!!  Manager extremely rude to me for No reason, just nasty personality he had, and I had my 10 year old daughter with me.  We have been with this branch since it opened and before it was even Wells Fargo, 18 years. We have very big deposits with them and several accounts.  I will NEVER ever go to the Sweetwater Branch again!!!!!

The Branch at Randall's Williams Trace is super kind, friendly and helpful!  Has great hours, too.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Wells Fargo - West Towne
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by eclectic, Jun. 21, 2010

Very slow service.  Staff, including manager is aloof and borderline rude.  Have trouble with anything except simple deposits.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
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