Wells Fargo Bank, Review

Everything about this place is phony
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by glockpower, Feb. 02, 2012

Tellers are nice but bankers, I do agree, are extremely pushy and think rather highly of themselves. Have banked there for 15 years and went for a vehicle loan and was extremely disatisfied with the service there; when I have ample savings to outright buy the damn truck anyway. I also have a wells fargo credit card and they jacked my apr up to 15.7% and said tough shit and i got an americard at 10.99 and wells fargo still refused to budge so i transferred balance. They are just incompetent all around not to mention the damn book you have to write just to make a deposit holy christ. Also, a 2.50 fee for a non wells fargo atm transaction assessed by WF is such a shitty scam but i guess you have to pay those million dollar bonuses somehow since the government bailout money is gone. Currently in the process of going back to the credit union more personal and willing to work with you.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Ankeny Branch at Ankeny, IA
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Leaving after 35 years
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by Discusted, Feb. 01, 2012

I have banked with FUNB and Wachovia  since FUNB in  Charlotte, both commercial and personal.

Over these years I have always received courteous service, even for sometimes difficult transactions.

I am now leaving Wells Fargo.  The current branch manager's attitude, discourtesy, and inflated opinion of himself as a branch manager, has triggered this change.

I do not intend to change over 30 years of banking habits just because Wells Fargo has a new branch manager.

Other than the branch manager and one other employee, I have always received courteous service at this branch

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Perimeter Center Branch at Atlanta, GA
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Friendly
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by Steph, Jan. 31, 2012

I have never had any troubles at this bank. Everyone is so nice and they are close to my age so it makes me feel comfortable.  Also, If I don't know about something they don't make me feel like an idiot.  I love you guys at this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sylacauga Office at Sylacauga, AL
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I would give 0 stars if that is possible
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by ddls321, Jan. 31, 2012

My husband and I went in to close our account after switching to the Secu. His payroll check deposited into the Wells Fargo account the day before we closed the account. I called at 9:00 in the morning and spoke with a man to make sure I would be able to come in and withdrawl the amount and close the account. Come to find out they would not let us withdrawl the funds and they said it would be 2 WEEKS before they MAILED us a check with our remaining balance... which was well over a thousand dollars! I have never in my life heard of someone being able to hold a payroll check with there is no negative balance. I will NEVER step foot in this joke of a place again.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Forest City Main Branch at Forest City, NC
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Worst Bank customer service EVER!!
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by GavinBF1, Jan. 31, 2012

I was a good client with this branch for a few years....I had a checking account linked to a savings account. When the checking balance went low there was an automatic transfer of funds at no charge. This worked well for a few years.....then the link was changed by the bank without my knowledge. Went into 75th Street branch and was treated like an idiot saying they would not refund charges.....I closed account. Now they have a debt collector calling every morning for the fees as I closed my accounts last year....yes, they couldn't even close the accounts efficiently. DO NOT BANK AT THIS BRANCH!! Just spoke with manager Josh Collins.....he doen't care and said bad reviews were not his problem when I made him aware of the scale of his extremely poor customer review record. I am going to the local TV stations to tell my story.
DO NOT BANK AT THIS BRANCH....WORST SERVICE EVER!!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, 75th Street Branch at Bradenton, FL
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FINGER PRINTED TO CASH A CHECK
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by DJ31, Jan. 30, 2012

Normally I conduct my mortgage payments with Wells Fargo in McLean, VA office branch.  But today, It was convenient for me to stop at Wells Fargo in Largo, Md to cash my Escrow check from Wells Fargo.  The teller "Chantel" ask for two ID's with my check and I gave it to her.  Then she gave me a small device with ink in it along with my check, and replied " Press your thumb print in the ink and press it on the front of the check".  What the Hell, so I have to put my finger print on at check to cash it.  I felt discriminated and racially profiled by her,  my name was on the check as well as both of my ID's.  It was very embarrassing to stand at the tellers window with other customers and finger print my check.  While other were watching, I have never been exposed to anything like this. This has never happen at Wells Fargo in McLean, VA, where I cash checks there all the time. DO NOT BANK HERE! There are better customer services somewhere else.  And by the way the teller "CHANTEL, DON'T JUDGE A BOOK BY IT COVER".     STAY AWAY

* this review was made on Wells Fargo Bank, Largo Commons Branch at Upper Marlboro, MD
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Credit Card Service NOT GOOD
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by JMBJMB, Jan. 30, 2012

Have 2 Mortgages on 2 different properties, 2 credit accounts and a credit score above 785...Wells Fargo takes my annual credit card membership fee then cancels account 10 days later...credit card service department puts me on hold for 10 minutes then is arrogant...will be moving accounts over the next 3 months...amazing

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Half Moon Bay Branch at Half Moon Bay, CA
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ATM does not accept deposits more often than not
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by maria29526, Jan. 29, 2012

With a child in tow, it is easier to bank using the ATM. At least half the time I need to make a deposit, I am unable to due to the ATM not accepting deposits!  Really a draw back because then I have to get back in line either at the drive up window if during office hours or I have to actually go into the bank and then wait on a 20 minute line!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Carolina Forest Branch at Myrtle Beach, SC
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this bank needs a new Service Manager
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by iws3221, Jan. 29, 2012

I tried to make a deposit in the drive through window, and the service manager (Carrie) told me I was not able to. Everytime I make a transaction, I always deal with the nicest tellers, but that Service Manager never wants to help. She is always making it hard to do any business there. If it weren't for Ivey, I would have changed banks.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Cornerstone at Montgomery, AL
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Linda the Service Manager is rude
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by timhurley, Jan. 20, 2012

Everyone there is very polite, except for Linda, the "Service Manager" (not Linda the teller, who is very nice). Even though I was next in line, she pulled me out of the line I was waiting in to wait in an even longer business line. She was very rude about having me wait in another line for no reason, since I have been helped by every teller there before.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Thousand Oaks Branch at Thousand Oaks, CA
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take you money some where else
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by bell, Jan. 19, 2012

This bank can't make a correct deposit.  How hard is it to deposit checks - its a good think I have try to deposit currency I know they couldn't handle thant.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, San Antonio Huebner & Vance Jackson at San Antonio, TX
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Ineffective Service
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by Dismayed, Jan. 19, 2012

I lost my wallet and canceled my credit card.  After many phone calls to the terrible credit card department who said they would "rush" me a credit card in 5 days for a fee (I refused) After 10 days I still had no card (the non-fee period) and when I called to ask where my card was they offered to "rush" me a card for a $15 fee.  I reminded me that I was supposed to already have my card, and refused th pay the fee.  They supposedly sent one.  I finally went to the branch to find out what happened to my "non-rush" credit card, they promised me that as a "high value" client my card was on its way.  It has now been 3 weeks and I just found out that they never sent me a replacement card at all and instead by account was "blocked" No one could tell me why and to this date I still do not have a replacement card.  I have been a customer for 27 years.  I am now looking for another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Bridle Trails Branch at Kirkland, WA
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Mrs
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by Zara21, Jan. 19, 2012

This branch is just awful.The account specialist that talked to me had not been really professional and gave me wrong information about new rouls,my account and how Wells Fargo Bank works, sent me home to call Customer Sevice although my problem had to be solved in this Branch.I had waited for the Manager for 15 minutes and when I came to her table again, she did not pay any attention to me. When she saw that I was leaving the Bank, she did not care about that at all.Nobody gave business card.I lost too much time and got absolutely wrong info.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Oakridge-Almaden Branch at San Jose, CA
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This branch is horrible
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by H8ingwellsfargo, Jan. 18, 2012

Even though my husband and I have been banking with Wells Fargo for almost 6 years, this branch WILL NOT LET US DEPOSIT CASH INSIDE THE BANK!! They make us deposit cash outside through the ATM, which is a big hassle to go outside to an ATM after you we inside with a teller.  I have no idea why this branch has this policy, at other Wells Fatgos we can deposit cash inside.  Something is seriously wrong with this branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Soquel Branch at Santa Cruz, CA
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Ms.
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by Mar666, Jan. 18, 2012

Treated like a was a suspect in a police station when trying to cash an out of state check for a visiting relative. A manager was called over to give approval and basically said that she didn't have time to deal with it. This is after knowing that I have been a customer for over 20 years!!!! I was thumb-printed and we had to produce several forms of ID. I have NEVER received that kind of treatment in ANY bank ANYWHERE!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tradition Branch at Port Saint Lucie, FL
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The best experience
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by J2daR, Jan. 16, 2012

I had the pleasure with dealing with a Banker by the name Raul Marrero, he was so wonderful the way he understood my needs. Raul listened to what i said and responded very clearly with a lot of knwoledge in what i was looking for. This banker is a prime example of what people look for in a Bank, This Wells Fargo Branch in White Oak, Laburunm Ave in Richmond VA is the only branch I like going to because all the associates there are great and handle things in a timely matter even when its very busy. I would defenitely recommend this branch and recommend you speak with Raul Marrero.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, White Oak Village Branch at Henrico, VA
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I had to close all my accounts because of the branch manager
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by Dany, Jan. 13, 2012

This bank closed one of my account w/o notifying me in writing or by phone. I did not receive any message that my business account was closed. I tried to deposit a check and I found out that my account was terminated. I waited 15 minutes for an account specialist and finally the branch manager. When I asked the NEW branch manager for one good reason to stay with Wells Fargo she could not give me one. I just walked out and withdraw all the money.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Spring Valley Branch at Spring Valley, NY
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outstanding service -pleasant, professional, efficient
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by cverhagen, Jan. 13, 2012

I recently had an experience at Wells Fargo, Killearn Branch and wanted to share. I called inquiring about cashing in a bond that had been inadvertently signed by my daughter, but made out to me as a POD. I tried to do this several years ago at another bank and I was instructed that I would need all kinds of documentation and have to write letters to the bank who had stamped the bond and the treasury department. When I called Wells Fargo I spoke with Ray who told me all I needed was a couple pieces of documentation and they would be happy to cash it. And he would be there so ask for him. When I got there he was on a conference call, but he came out to me introduced himself, apologized and put me in the very capable hands of Melissa (head teller I believe). She too was pleasant, professional, and efficient. Have to say I was nervous when Wells Fargo merged with my former bank, but these two wonderful individuals have put my thoughts to rest. Thank you so MUCH!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Killearn Branch at Tallahassee, FL
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Very arrogant and rude employees
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by grtno7, Jan. 11, 2012

After banking with them for 10 years I had to get in touch with my branch due to an error. I called for two days, left several messages and finally got a call back after threatening to go down there.   The manager picked up the phone with a bad attitude and instantly went into insulting me.

She proceeded to tell me she had  more important customers in the bank and was too busy to help me.  Well I was a customer too, until that day.  I went right down and closed all my accounts.  Mine isnt the biggest account in the world but I refuse to bank somewhere I will be treated rudely. If you make a mistake just apologize and get on with it. It was the most unprofessional experience I have ever had in my life.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sun Valley Center Branch at Indian Trail, NC
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mrs
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by brooklyn74, Jan. 06, 2012

I have never had such bad service in my life. I bought savings bonds that was all wrong. Then I want my statment the begining of the month instead of the middle. The last straw was being charged $150. for a key for the safty deposit box that was given me for free in the first place which I didn't want.I told the man at the desk that I was looking for a new bank and he said do what you have to do. I guess they don't need my money.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Brandermill Branch at Midlothian, VA
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