Wells Fargo Bank, Review

Hacked
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by o995A, Jul. 31, 2012

Our Wells Fargo account has been repeatedly compromised. With debit card charges in various different states. Each time a new debit card is issued and we are told the account is secure.  After Wells Fargo investigates,  we get a letter stating it was their error.  After this last time I told them we will be closing our account.  I don't know if they are doing this on purpose or not, but it doesn't seem write that I get a new protect yourself from fraud every time this happened and that I get their reps trying to sell me on more protection.  It should already be secure, it is a bank and a long standing one at that.  I suggest people monitor their accounts and move to a different bank, but always close your account after the first time.  We kept ours open because they suggested there was no cause to worry.  Well we were wrong, don't be a victim, this bank will not protect your assets.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, El Paso West Branch at El Paso, TX
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Jill Ewbank
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by JILL, Jul. 31, 2012

How can this bank get away with charging $35 overdraft fees??? I thought there were laws against this now.  They take out the larger amount 1st, so that you bounce numerous checks instead of the occasional 1.  HIGHWAY ROBBERY!!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bridgemill Branch at Canton, GA
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Customer Service
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by Patti12, Jul. 30, 2012

Unless you walk into the office to get assistance not bother calling.  They NEVER answer the phone. Very disapointing

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Olathe Branch at Olathe, KS
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wells fargo desert ridge
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by snowboarder1957, Jul. 30, 2012

Horrible service, incompetent, constant turnover of employees.  I had to order my business debit card 3 times to get it. I am both a biz and personal client.  Once I ordered the biz debit card they started to mail all by biz statements to my house! All they care about it opening new accounts so they get their commissions and kick you to the curb afterwards.  They also misinformed me on what the online banking system could and could not do.  My montly biz fees skyrocket on the 2nd year w/ them.  Also all my personal accounts started to get a 25.00/mthly fee beginning two months ago.  I'm off to a new bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Desert Ridge Branch at Phoenix, AZ
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Useless to visit this branch
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by Anaxilissd, Jul. 27, 2012

Very unprofessional staff lack of customer service don't even try to complain with the manager because he will kick you out of the branch

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Vista Lakes Branch at Orlando, FL
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Holy Crap
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by pooh2n22, Jul. 27, 2012

These people suck.  I went here to roll my retirement funds over from my previous employeer and they freaking lost my money.  No body knows where it is.  How does this happen.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ballantyne Commons Branch at Charlotte, NC
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macke
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by macke, Jul. 25, 2012

Bad customer service and bad evironment

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Shops At Park Village Branch at Washington, DC
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I HATE this branch.
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by ashblonde33, Jul. 25, 2012

I HATE this branch. I've been banking at this one for about three years and every time I go inside, it's completely new bankers. At one point, their "team" was made up of a bunch of young guys who would actually rate women as they walked up to the teller counter. I had a banker sit in front of me and my husband and use the "F" word in conversation. He convinced us to open up a second savings account because it would "look good" when applying for a home loan. It ended up being lies. But not to worry, when we went back, he didn't work there anymore because no one stays for long! Today's experience was having a teller treat me like a pauper because I don't have checks and I needed a money order. This was followed by her announcing at the front counter the total balance of my accounts ALOUD for everyone to hear. I HATE this branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Iron Horse Branch at North Richland Hills, TX
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terrible management
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by RichyRich, Jul. 23, 2012

Never again will i bank there with the terrible female employees that are so irresponsible with my money

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Newland Center Branch at Huntington Beach, CA
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Mr.
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by Clark, Jul. 23, 2012

I've done business with this Bank since it opened and have had good friendly service when is was First Union and then Wachovia. Wells Fargo always ask for ID and in addition my ATM card the last time I cashed a check.  They change employees so often that you never know anybody and they don't know me. They don't seem to care about good customer service.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Porter's Neck Branch at Wilmington, NC
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Past Customer
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by frustrated7, Jul. 19, 2012

I wanted to take my IRA out of Wells Fargo, to move it to a bank closer to where I live.  I'm not very knowledgeable about my options, so they did as I instructed, with no further discussion of the options available to me.  When I took the paperwork and check to deposit at my current Bank, the Banker reviewed things and asked if they had given the option of doing a transfer/rollover? Not understanding what she was talking about, she explained I would have saved $5500 in taxes if I had done this instead of a direct withdrawal.  She called Wells Fargo and asked them if they would please do a reversal on the transaction and they refused.  Stating it was already completed and in the system.  They then said, we did as instructed by the customer.  They were not nice and not helpful.  When she spoke to a manager, the same response and support was made for the Banker who closed my IRA.  My Banker called the Wells Fargo 800 number and did speak with a pleasant person and explained the situation.  She spoke to a Supervisor and they stated to take go back to the Bank in Espanola and they could reverse the transaction.  My Banker explained they were unwilling to do so.  The person o the phone then asked for the location and said she would forward the call to another supervisor and see if they could do something.  My Banker then called the Espanola branch again.  The Manager answered and said they were on the phone with Wells Fargo trying to find out how to reverse the transaction.  (Of course they were not happy, that we reported our unhappiness to another level) The Manager told My Banker she would not call her back, but would call the me back by end of day.  Well, needless to say, no call for two days and after the weekend came and went, I called my Banker again. My Banker tried to call them again.  No calls were returned to either of us and I was never able to reverse the transaction.  I understand I could have been more knowledgeable with this situation, however, that is what i depend on my Bankers for.  They should guide you and do what is best for you.  These Bankers didn't have the decency to explain my options, what was in my best interest, or help to reverse the transactin when it was possible.  Not even a call back.  I will never do business with them again.  Very dissapointing.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Espanola Branch at Espanola, NM
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They suck
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by spiveyss, Jul. 19, 2012

just that simple wells fargo bank is horrible. One person tells you to call a certain department. When you call that department they tell you to contact the department that just referred me to them. So confusing. Banks get your money and don't want to give it back. This is why I will keep my money to myself. Screw you!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Pinecrest Branch at Alexandria, VA
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Awful
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by wegfiurvwer, Jul. 18, 2012

Pathetic customer service. Awful location. Smells bad. Rude tellers/bankers. AVOID!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Panama City Branch at Panama City, FL
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Must Read if Considering Wells Fargo.
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by tjbeck73, Jul. 17, 2012

The only reason I am giving one star is because 1 is required.  Dealing with this bank has been a nightmare. Sure they greet you with a smile, but what's behind that smile is ignorance.  I'm certain if we can put a man on the moon, one of the biggest banks in America can hire Bankers who aren't complete idiots.  Too much to ask for?  Apparently so at Wells Fargo. We chose Wells Fargo as a secondary bank that was national for travel purposes.  The history of events is below, but what is important to know is this bank is NOT a customer service friendly bank.  I've always been one who cannot stand when people yell at customer service reps because it's generally not heir fault.  I've decided to be more forgiving of these people because for all I know, they were dealing with crooks as well. After 10 or 11 visits to our branch and countless phone calls, notification that I will be contacting the Department Of Regulatory Agencies, over the period of 6 weeks and on the last day, a threat to take legal action, we finally got them to reimburse our money to us.  My issue is that we were treated poorly when all we wanted was the fraudulent charges removed and to close the account and refund our money.  It felt like we were under investigation.  June 6th my wife's purse was stolen at a baseball game.  We called WF within minutes.  They placed a hold on the account and assured us no money would go in or out.  On June 14th, our online banking reflected a negative balance including NSF charges as 2 checks for $990 were cashed in Omaha.  We notified WF and asked them how it happened if a hard hold had been placed on the account.  No one could provide an answer.  After I went to our local branch, the Arvada West Branch and got all the paperwork together showing the fraudulent signatures on the checks etc.  I was told to contact the fraud dept.  when I received notification from them.  A few days passed and we heard nothing, then WF called.  Not the fraud dept. but the collections dept. saying that we had a negative balance and to avoid additional fees and charges as well as reflection on our credit we needed to pay the balance.  So I contacted the collections dept. and then the fraud dept. and they had no record of there being any fraudulent activity on the account.  Both departments told me they could not communicate with other departments and both told me that the issues were not their departments responsibility.  I then went into the Arvada West Branch and this time spoke with a Banker named Kimberly Willis.  She was pleasant enough but basically told me that we had to resubmit paperwork.  She gave me the paperwork and I left for the office and filled it out.  I returned to the Arvada West branch and Kimberly was not available so I spoke with a gentleman that took the paperwork and told me he "captured" it into their system and said I could follow up with the fraud dept./ Loss prevention to monitor the progress.  The next day I called in and they had not received the paper work.  I went to the branch, the same gentleman told me he would resend it but "they'll get it when they get it".  I called the next day, no record of it.  I said "how can that be?" The fraud dept. gal asked me what number he faxed it to.  I said he didn't fax it he "captured" it and sent it to you.  She said "They need to be faxed, the number is blah blah blah".  So again, I went to the Arvada West branch.  I spoke to the same gentleman and gave him the fax number.  He said "oh wow, I didn't know we had to fax these".  so he faxed it.  I called Fraud the next day, they received it but it was not notarized.  I go back to the branch and tell the guy, it needed to be notarized.  Not so surprisingly, He claimed ignorance about that. He called his Asst. Manager, Leah Current, over to go over the protocol.  They both had the confused look on their faces.  Well...there was no notary there that day and the back up notary didn't have his stamp.  I would have to go elsewhere or come back.  My wife finally had it notarized and they faxed it in.  I called the next day and they asked if this was my signature.  I said yes.  They said it needed to be my wife's signature.  Back to the Arvada West Branch and talked to the same gentleman.  "oops" was his reply.  I have to admit, this is when I started to lose it.  I had already been to the branch 5 or 6 times.  It was like a three ring circus.  I had to have my wife go through all these steps and fill the paperwork out and sign.  She took it to the branch and they faxed it in.   a few days later I called to confirm they received it.  They had.  It would need to be reviewed.  Fine...a week passes, I call and they let me know that it is under review.  Even though the geniuses at the Arvada West Branch told me I would have my money back in 72 hours. Finally Finally Finally on July 11th the online acct. balance showed they credited us back the fraudulent charges.  I went to the Arvada West Branch on Friday the 13th at 2:00 PM and found myself with the very polite, yet completely clueless Kimberly Willis.  She remembered me of course, and got her little fingers typing away and said there was a hard hold on the account and so I couldn't get my money back.  After I picked my jaw up off of the floor I said "can you explain to me how some scum bag in Omaha can cash 2 checks within 24 hours of each other with no problem, but I can't get my money back and I'm on the account?". She said "As I told you, there is a hard hold on the account".  I replied "yes.  I'm aware of the hold.  I notified you of the fraudulent activity".  She said she could not do anything.  I would have to contact the fraud dept. because they placed the hold.  I said "no.  You will contact them right now".  So she calls the fraud dept.  and they're CLOSED.  The Asst. Manager had come over by this point as my voice was beginning to raise.  She told me they could not release the funds and I would have to do as Kimberly said and contact the fraud dept.  I was traveling for the weekend so on Tuesday, the 17th.  I called the fraud dept. and got Jessica.  Of course Jessica told me she could not do that.  I would have to go to my local branch to handle that.  I relayed the entire history to Jessica, who acted like she was doing her nails and would throw in an occasional "mmm hmm".  I then told Jessica to hold while I contacted Leah Current, the Asst. manager at the Arvada West Branch.  I said "Hey Leah, remember you told me you couldn't remove that hold.  Only the Fraud dept. could?  Well they say it has to be you..." I then told her that I had spoken to an attorney and that if this was not resolved today, I was moving forward with legal action.  Miraculously enough she then tells me that she has called and that yes, she can remove the hold from the branch location, but I will need to come to the branch and bring 2 forms of ID. Apparently, they are taking this fraud stuff seriously now and need 2 forms of ID to get my money.  It would have been helpful if they required 2 forms of ID when the scumbags cashed those 2 checks in Omaha, but whatever.  Bottom line: They will give you the runaround, but you have got to be persistent.   

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Arvada West Branch at Golden, CO
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WOW
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by iwillnotstop, Jul. 16, 2012

WOW!!!!!!!!!!!!!! i walk in and was just over come with the smell of mothballs and mold..SOMETHING VERY STRONG! then i get to the counter and the lady trying to help spoke so low i had to keep asking her to say it again..them she told me she could  do my deposit but i would have to wait for the other girl to transfer money from my saving to my checking..WHAT...then it was soooo sooo nice to have people waiting in line just one and a half feet from me. i just love sharing all my business  with everyone...i was just done..i told the girl i have GOT TO GO..i was sick from the smell as was my daughter and her friend and went to another branch....I WILL NEVER GO THERE AGAIN...


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Nova Road Branch at Port Orange, FL
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MORON ALERT
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by daryl, Jul. 16, 2012

I was robbed by some dingbat, you should be working at Disneyland since you feel life is a party , That's all she said is ..."I can't wait to get off and get a Drink" drunk  named roxanne some newbee and let me tell you she is a shyster and why they brought her in God would only know ? your a thief young lady and incompitenet, shame on you for your unprofessionalism, i left wells fargo due to her


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Newland Center Branch at Huntington Beach, CA
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Kiedrowicz
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by ckiedrowicz, Jul. 14, 2012

Holy cow what a luney bin!!  I had to get a hold removed from my credit card placed by Wells Fargo card services because I used an incorrect password.  They told me to go to my local branch with identification and call them from there.  I went to the Mequon branch with the letter from card services and my drivers license and my credit card.  The branch manager told me my drivers license was "fake" and the letter was "fake".  He told me he would call the police to verify it.  I told him to go right ahead.  The Mequon cops, 3 of them, came into the bank like a swat team.  I showed the cops my letter and license.  One of the cops started laughing.  They told the branch manager who started this big scene, Mr. Williams, to cool his jets and make the call to solve the problem.  He basically called the cops on himself.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mequon Branch at Mequon, WI
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Executive at a CPG company - Dorys
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by alyssa515, Jul. 12, 2012

This branch should be shut down.  The people there are just incompetent [except for Graciella who is knoweledgeable, knows what to do and does so thoroughly].  We have had a myraid of issues with this bank with paying property taxes 2 months in advance so they can obtain an 'incentive' that is one of many issues. The latest occurred yesterday.  I went to get a cashiers check for $9k or have a bank to bank transfer to another bank so we can pay our property taxes.  Since my wallet was recently stolen, i only had a copy of my drivers license.  I was told they could not perform the transaction [ok - i understand good security]. Despite the branch manager being short and treating me as if i was a thief, i understood and left.  I tore up the withdrawal slip and left. HOWEVER, they still withdrew the $9k out of my account!!!!!!!!!!!!!!!!  My account shows a cahiers check that was issued [i thought the transaction was aborted???]48 hours later I still do not have those funds in my account.  Unbelievable.  There is absolutely ZERO customer service! We have no trust in this bank and are pulling every penny out of it and moving to Chase ASAP.  Wells Fargo should learn something from Chase in terms of attracting and retaining Customers.  I also requested a $1000 online transfer from WF to another account and they $3 to do so but here is the catch - you have to wait 3 days for it to take effect BUT INTERESTINGLY Wells Fargo pulled the funds from my account the minute i processed the online payment.  Net Net.... someone uses OUR FUNDS for 3 days because our other bank has not yet received the funds. We have never seen anything like this.  Not sure how this bank is still in operation.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Glenview Branch at Glenview, IL
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Complete Morons
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by ajk313, Jul. 08, 2012

Absolute idiots. Recently I went to deposit a check and in the middle of the transaction their computer system froze. They promised me everything went through okay but couldn't print a receipt with the frozen system. They wrote on a card the receipt information. The deposit never actually went through to my account. Now they tell me their hand written receipt doesn't have the proper information to verify the deposit. Completely ripped me off with no regrets or intention to fix it.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Promenade Shoppes At Saucon Valley B at Center Valley, PA
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Branch Manager is very rude!
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by Dp123, Jul. 06, 2012

I have never met a Branch Manager that was so short and rude. I came into the branch in regards to a check I was trying to cash for the business I work for. I felt like the Manager was not helpful at all and did not display customer service and had no resolution. The employees should be more educated on this type of situation. We were told something completely different at another branch. If there is a company policy it should be followed with each and every branch. I am a wells fargo customer and this manager made me want to pull every dime out of wells fargo.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Simpsonville Branch at Simpsonville, SC
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