Wells Fargo Bank, Review

business owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mpls612, Sep. 10, 2012

Rudest and most under qualified bank staff imaginable!  Especially branch manager Logan, extremely uneducated and unaware of how to operate a bank.  I have had a business account for 7 years and enough of their mistakes!  They are horrible at fixing errors committed by own staff and rude, also dont care if you go elsewhere because theyre so big.  HOPKINS BRANCH WORST EVER!!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hopkins Branch at Hopkins, MN
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Can't have your money
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pcmeme, Sep. 08, 2012

We had opened up an account with Wells Fargo since we moved here in June. My husband had two jobs here and every time we try to cash his payroll check they say if you don't have enough in your account to cover we can't cash it but we can hold it for you.It doesn't pay my bills for them to hold it. So, then we tried to deposit the checks. The sign says deposits after 4pm count as the next business day. Well we are always there to deposit about 2-3 p.m. it took over 3 business days to even get it cleared and only then because we called and complained. Not a happy customer at all. They then tell us when we ask they say we hold all payroll checks that aren't are company until they clear. These are payroll checks and repeatative at that. I can see maybe once or twice but seriously every time. Get real people.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Panama City Branch at Panama City, FL
5 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

Personal banker
Overall Rating
Waiting Time
Other Services
by Fairness, Sep. 07, 2012

I've given a request form on a friday for cleared check records, ms Tarmika Shaw told me to come back on Tuesday . I did.. She was out , Wednesday also Friday I went thinking the report would be ready and nope. Apparently she had no clue about it. I've sat there for more than an hour. No apology no hospitality.  She said she had an emergency ...
Basically low customer service bad manners lack of knowledge. Horrible branch. Not the first time this happens.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, San Felipe And Garrettson Branch at Houston, TX
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Business owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AlLittle, Sep. 06, 2012

Having my own business for the past 22 years , I was just thrown out of my bank "Wells Fargo" because I was trying to close out my business account out due to difficulties since the take over.. they said that i could not cancel my account after stating that I have no outstanding check or anything being taken out..they insisted that I could not close the account. and if any charges occurred I would be responsible.. and have to pay the fee.. I called my attorney on the spot, and because I was speaking to my attorney they kicked me out of the branch and decimated my character in-front of other customers..this is the Branch Manager of the bank on general booth at REDMILL cs

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, General Booth Boulevard Branch at Virginia Beach, VA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

Bad bank and branch manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Highlander1, Aug. 31, 2012

The new branch manager is not doing his job. My father and I bank with wells Fargo for years we are going to close the accounts out. Good job to the new branch manager.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mars Hill at Mars Hill, NC
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Wells Fargo Branch in Highland Village Branch at Lewisville, TX.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by FormerCustomer, Aug. 24, 2012

I went into this office to inquire about a overdraft fee they charged when a deposit happened at the same time. They were incredibly rude and condescending. I will be closing my account and going somewhere else after banking with Wells Fargo for many many years. What made me sad is that these two jerks probably make very little money and there really was no need for it.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Highland Village Branch at Lewisville, TX
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Very Rude Bank Manager Assistant, Wells Fargo, Hopkins, MN
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ladyjane, Aug. 24, 2012

I went into Wells Fargo Bank in Hopkins, MN to cash a check from a Wells Fargo Client on Friday August 24,2012. James greeted me and asked me if I would like to open up a checking account. I said no and not to ask. He told be to take this check and go somewhere else. Never have run into such a rude person and this is the first time that I have been kicked out of a bank. Very glad that I do not have an account with them and have no plans any longer of using them.

* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hopkins Branch at Hopkins, MN
5 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Pushy/Overly-Aggressive Teller
Overall Rating
by arwhite102, Aug. 24, 2012

Thursday August 16, 2012, is the last day I will ever set foot in the Wells Fargo at 122nd & Sunnyside Road in Clackamas, OR. I had been to Wells Fargo locations all over the Portland area, and had never encountered a more aggressive and pushy teller than Aleigha, the young woman who waited on me at the counter that afternoon.

On three separate occasions, she has reached across the counter to me for a handshake (completely unnecessary; I've never seen a teller do this at any bank)... The first occasion, she offered me some basic promotions; no big deal.

On the second occasion, she approached me as I was filling out my deposit slip, letting me know that she would be happy to fill it out for me, personally. Again: completely unnecessary. Leave me alone.) She also offered me car insurance (pause...). Again, I was just trying to deposit my paycheck...

Then came last Thursday. After a third handshake and introduction, Aleigha was waiting on me at the counter once again. I handed her my paycheck deposit slip, we small-talked briefly, and then she began offering me a credit card deal. I subtly declined more than once, but she kept trying to persuade me, to the point of calling over one of her colleagues. She even asked me if I wanted a phone call to clarify about it. We had an "I'm not interested"-threeway for about fifteen seconds before I walked out.

I was just looking to deposit a paycheck all three times, and now I've been literally talked out of going back to this location. However, I would recommend the nearby Wells Fargo branch at 82nd & Foster Road; it is a much more comfortable atmosphere, accompanied by laid back bank tellers.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sunnyside Marketplace Branch at Clackamas, OR
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Rude, egotistical ,insensitive and uneducated customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by huey, Aug. 22, 2012

My son died. Went to bank after talking with telephone representatives on how to handle accounts and what to bring to my branch. I Was treated like dirt.I was told I could not remove son's name from trust account and that my trust was all wrong. I asked for legal departments phone number and was told for internal use only. Left bank, called my attorney and he advised me to go to another branch and he would handle if there was a problem there. My trust was NOT done incorrectly. Branch at 17th and Mabury handled my needs in a matter of moments and I was treated with respect. I did not have to jump through any uncalled for paperwork or notaries. Mr. Goldstein is not an attorney, does not know his job and should not be so high and mighty with others monies or emotions. He also does not have to call the manager on the phone and have a condescending conversation about how my trust and my attorney did everything wrong while I am sitting there. He should be terminated. I have been with this branch for years and they have promoted all of the competant people. My monies are going elsewhere. My god, my son just passed at 32 years old. I did not need his unqualified, incorrect legal accessments I just needed to handle the affairs at hand.


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Chapman & Jamboree Branch at Orange, CA
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Errors galore, then no response
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HoiPoloi, Aug. 21, 2012

where do I begin?

Upon enrolling for a business account, I was told they would do a personal credit check.  I was assured this would be a "soft" inquiry.  WRONG.  they dinged and hurt my credit.

I struggled for nearly a month to enable colleagues in my company.

Then, upon one enrollment, they changed the account address.

This caused them to fail to send a digital keyfob that would allow me to make direct payments.

I am now delayed in making payment.

Throughout all of this, the fellow who enrolled me simply stopped responding to my emails and calls.

Now, it's time to go to the manager.

What a waste of time!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Peekskill Branch at Peekskill, NY
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

MR
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pissedoffcustomer, Aug. 17, 2012

On 08/14/2012 I went to my local (Howell, NJ) branch to get an important document out of my safe deposit box, because I needed it for the same afternoon. In addition, I wanted to send money somewhere via "wire transfer" One of the bank employe Mr. Jason Clark offered to help me. When I told him that I want to "wire" money, he asked for a photo ID like a driver license as well as some sort of bank card with a Pin # I gave him my photo ID and told him that I have not a clue what kind of card or pin # he is referring to. I have also told him that I do this "wire transfer" regularly about 5-6 times per year and I was never been asked for anything else than a picture ID. Than in a very agitated voice, he told me that who ever did this before, did it wrong. So I told him, that it was his boss "branch manager" He than proceeded to tell me that he does not have a boss. When I told him that I would think that the branch manager would be his boss, he told me that the manager quit. I said, OK and I have proceeded to show him the previous paperwork to make things easier. When I told him that I never needed to show anything else besides my picture ID, he got extremely agitated and with a raised voice, he told me "not to tell him how to do his job" When I have tried to explain that I wasn't trying to do that,he got even angrier and refused to do the "wire transfer" When I told him that his behavior is unacceptable and I would take my money out of this bank, he leaned over his desk, almost up to my face and told me that he "does not give a damn" regardless of how much money I may have with them and find someone else to do the wire transfer. In fact he has even suggested that I go to one of the other branch in another town. When I told him: why would I do that, once again he leaned over his desk, right up to my face and told me that he does not give a damn what I want.He is a rather large man, about 6'2" - 6'4" and at that point I definitely felt intimidated and unsafe by his actions. Than I asked him to give me access to my safe deposit box. That request was also denied as well, even though I made it rather clear to him as to how important it is to get something out of there. A few hours after that, I have called Wells Fargo customer service and I was referred to a supervisor I have told her exactly about my negative experience and concerns, she told me that it will be reported to a "higher" department and I should be expecting a phone call from someone at Wells Fargo. A few hours later, I got a call from the temporary branch manager, Kasey Uchin and when I told her what has happened, she seemed genuinely understanding and concerned.
So she told me that she will investigate this issue as well as report it to her boss, Mary Yono - District Manager. She also told me that in a day or two, I should expect a call from either her or her boss. Now it is for days later and needless to say, no one has called me.
I have been with this bank for over 18 years without any problem. Ever. Also, I have always kept a rather large amount of money with them.OK. The truth is that Wells Fargo has bought out Wachovia and now there are some new people at the Howell branch. It seem that Wells Fargo isn't overly interested in customer relation like Wachovia or even the bank before that,1st National Bank used to be. How can Wells Fargo expect customers to have to or want to deal with rude, disrespectful and arrogant employees?? I for one, will not!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Howell Branch at Howell, NJ
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ahoneycutt, Aug. 16, 2012

I called about a withdrawal from my banking account and pressed the option to speak to a representative. Someone from the drive-thru picked up the phone. I asked for her help and she didn't help me but tried to give me an 800 number to call using letters 1-800-2WELLS Obviously its wrong. I asked her to give me the numeric digits which she did not know; another inappropriate answer for a customer service rep. Since she could not help me she seemed agitated and stressed and preceded to tell me her problems such as "Ma'am I have 3 cars waiting to speak to me in the drive-thru" What was she telling me? Was she telling me I am not a customer or that I am not important? I called the bank directly, chose option zero for a customer service representative and she picked up the phone! She should have NEVER picked up the phone if she could not help me or find somebody who could. Finally, she transferred me to Steven who was able to assist me with my original question about a specific withdrawal. Steven also reported the incident to a branch manager who phoned me later that day. I just wanted somebody to know that if you are a customer service representative you should actually be able to help customers to a certain degree without making them feel like they are bothering them or make them feel rushed.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Croydon Branch at Croydon, PA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Complaint re advance on direct deposit
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Gingerdoll, Aug. 14, 2012

On my statement every week it showed $500 available for advance on my direct deposit of social security.  No problem.  This is great since SS is not deposited on the same day but the 3rd Wed and each month different thus getting prescriptions etc is difficult and at times I had overdraft charge.  Having this I could advance on the months it comes late and none on the months it is early. Great. So I took advance for the first time in 2 years. I was told to be sure the deposit comes and that there is sufficient funds to pay  no problem.  I borrowed the money and paid it back in a week .  The following month I called to get $200 as I will be getting caught up.  I was told it was cancelled.  I asked why and they said because of overdrafts. I said between day approved there were none and that is why it will help.  Sorry...  I said I would not have paid for my high school reunion to avoid increase in cost had I known this was no longer available but cancelled.  I relied on it and now can not get my chemo infusion because they lied to me.  The bank said it was available because of the automatic deposit. They said nothing about the fact that it could be cancelled at the whim of the bank at a moments notice. All I was told was it was available .

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Seattle Main Branch at Seattle, WA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Express Send Service - Other Country
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by wait2respond65, Aug. 14, 2012

I went to this bank on 8/8 during my office hours just to use the express send service so I can send money to my home country.  I was in a rush because my outstanding bills in my country were already overdue.  Unfortunately, my request was remained "pending" for few days after I went to the bank but only found out that there was a new waiting policy for of up to 5 days after I made a call.  The banker did not even bother to inform me nor call me back after my 2 attemptep calls with him.  It's been a week now that my request has been pending and not been activated yet.  I tried to call again with the banker today but i didnt get a return call.  Hope this branch will improve their service to customers.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, The Domain Branch at Austin, TX
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

I deleted my lengthy review ...
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by nomorewellsfargo, Aug. 13, 2012

... because I have decided that it is just better to move on and join a credit union. I do not want to have bad feelings about the one woman who floats between this branch and the one on Stony Hill Rd in Yardley. However, I will not do business with anyone who treats me with disrespect.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Edgewood Village Branch at Morrisville, PA
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

HORRIBLE EXPERIENCE!!!
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by candle1, Aug. 12, 2012

I wish I could give this bank zero stars. It happened in the office located on 16830 San Fernando Mission Blvd, Granada Hills, CA. My husband recently passed away and I wanted to bring the original DC. I notified them for the constant harassing phone calls. The officer was very unsecure in his work, asking the next window woman for help in a “village gossip style” instead of scheduling an appointment or taking her directly to me Indeed, very law level of professionalism!!! I just WIDOWED. The supervisor refused to serve me and open the door. They treated me like shit - I will never ever go back. What goes around comes around.
No wonder, the representative go fishing for young clients in a low income neighborhoods in college campuses.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Pittston-Main Street Branch at Pittston, PA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Ms lia
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Parah, Aug. 10, 2012

Terrible service!!!!? I never write any review but this bank is ridiculous ... Don't go to this bank specially on this location. Vanessa the one that help me .. So rude not professional neither... They should carefully choose an employee... Even the new guy doesn't know what he do... Unbelievable...!!!!!
Call Miriam the supervisor .. Don't say anything just heard my complain then bye... So GLAD I STOP bank with them.. If not for my friend , I will not go to them...

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Southern Highlands Branch at Las Vegas, NV
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Majority of the old staff gone, new staff horrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jags, Aug. 09, 2012

I've banked at this location for more than a decade. The previous manager Mike was there for all those years. About 18 (or so) months ago he was transferred out. Prior to that many of the other bankers had been moved to other locations.

I went in to close an account because I was suddenly being charged a service fee. After being told I couldn't close it the banker was finally able to do so but forgot to transfer the remaining funds from it to one of my 3 other accounts. He told me that it wouldn't be a problem & the money would be transferred the following day.

It's now been a month & I still am trying to get my money back. I ended up calling the 800 number hoping they could do it but that was also a waste of 20 minutes because I was told he was unable & I would need to visit the branch location since the account has already been closed.

On top of all this I decided to take advantage of a balance transfer offer I received for my Wells Fargo (previously Wachovia) credit card. I've had over $10k credit limit since the day it was opened in 2008. I've never been late on a payment, have never had more than a $2500 balance & never carried a balance for more than 2 or 3 months. Most months my balance is around $75 (the autopay on my cellphone).

Enough back story, I received the transfer offer along with a notice telling me that my limit had also been increased. I called to have the transfer done electronically & was told that I am no longer valid for that offer because I've not paid off my balance quick enough. My current balance is $800 (which is less than the increase they gave me).

I can't understand how they advertise as being number 1 in customer service. Everyone I speak to about Wells Fargo seem to be having 1 problem or another.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Philadelphia Branch at Philadelphia, PA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Mortgage-Bad Idea
Overall Rating
Other Services
by MrsT, Aug. 08, 2012

I was told I got pre-approved for a mortgage with Wells Fargo. My closing date was suppose to be July 17, 2012 and it seemed like they didn't start working on my file until 2 days before closing. Of course, we didn't close on that date. Not to mention we got an extension, and we're suppose to close in 2 days. I haven't heard any updates from anyone. No one will answer the phone or return my email. I think this is very unprofessional to avoid a customer especially after I have put money into appraisal fees etc. This is the worse treatment and service I've have every gotten from a company.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Brunswick Newcastle Street Branch at Brunswick, GA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

my Dad died...
Overall Rating
Interest Rate and Cost
Waiting Time
by CAvin, Aug. 06, 2012

He had a $500 credit on his credit card and WF is putting me through the biggest legal hassel to get the $$  despite the fact my name is on his account and I have Death Certificate.
Such a crock. Stay away from this bank at all costs.

* this review was made on Wells Fargo Bank, Bellingham Branch at Bellingham, WA
1 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment