Wells Fargo Bank, Review

THINK TWICE ABOUT WELLS FARGO... GO LOCAL!
Overall Rating
by redcar, Jun. 06, 2013

i walked in the bank at 3:45 with a huge amount of money written on checks from wells fargo, the cuctomer service person hemmed and hawed until my deposits were not put in until after 4 i was told my funds would be available at 12:01 am...WELL it is 8 am and they are NOT available. THIS is truly a horrible bank, i knew i did not like this bank as they had charged me to cash checks in the past and a friend i went on a trip with had issues getting money out because they want to hold on to peoples money longer than necessary. THINK TWICE ABOUT WELLS FARGO!

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Sebastian Branch at Sebastian, FL
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Mr.B
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by mjbouch, Jun. 05, 2013

this branch 110% sucks. They would not cash my check because of my I.D. a ID that was issued to me via DMV. So I was told that I needed to go to my bank and cash it cash they woulnt do it because of my ID. This is the kind of BS stuff that goes on with them and why I left Wellsfargo years ago.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lorton Town Center Branch at Lorton, VA
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The worst bank
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by Bubblegumbaby, Jun. 03, 2013

I used to have an account here back in the day before transferring my bank account to another bank. This bank has horrible customer service is solely based on the foot traffic from the highway and they give the other Bank in town a horrible reputation based on their service. Wells Fargo Bank on State Street truly understand customer service and they greet every customer by name and if you had to choose a better location I would say go to State Street.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Cross Keys Branch at Doylestown, PA
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deadwood sd wellsfargo bank sucks
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by Over45, May. 31, 2013

My husband was sick so his boss went to deposit his check.  she had a deposit slip. The teller was rude and then messed up the deposit, putting it in once and taking it out again. Then the teller put it in again.  To top it off, the teller put a hold on the check.  We get a check every month from his work and never before did it need a hold.  Not to mention that there is enough in my savings to cover the check.  The CD's alone would cover it 10 times over.  I am not happy!  I will be going in to raise hell in more than one branch tomorrow.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Deadwood Branch at Deadwood, SD
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Wells Fargo Monticello, Indiana
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by bankingneeds12, May. 21, 2013

If I could rate this place a zero, I would.  The customer service at this organization is absolutely terrible. The tellers are absolutely rude as soon as you walk into the branch.  If you have a concern regarding your banking needs and call by phone, you might as well talk to the wall.  I got hung up on by a teller because I said this is asinine and she thought I was cussing her.  I signed a form that would allow wire transfers from our phone and they could not do this because I had to go in person (makes perfect sense that I can wire transfer when I the account holder authorized the information).  I would never go back and bank with Wells Fargo ever again.  They are a terrible bank and the people at these facilities are terrible individuals.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Monticello North Branch at Monticello, IN
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SUX Period!
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by 12345678910, May. 19, 2013

SUX Period!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Okatie Town Center at Okatie, SC
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Worst Customer Service!
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by gooseegg, May. 18, 2013

I can't believe how poorly I have been treated at this branch!! Once a week I use thus branch to order change for the business I work at. On several occasions it was clear that the teller had no clue how to efficiently do his/her job. I recently went here on the usual business, but was also curious about opening an account for myself. As I entered, I held the door for another customer. She was better dressed than I, and as we entered, she was greeted warmly, I got barely a glance. She stood behind me in line, and when it was my turn the teller looked right past me and asked her to step right up. She insisted I was first, and only then did the teller give me a first look. Might I add that he recoiled as though I were covered in filth and rolled his eyes as he 'invited' me to the counter. My transaction was short, but throughout it was blatantly clear that he had better things to do. Needless to say, I am now repulsed by the idea of opening an account with them! Last week I witnessed a female teller very poorly handle a transaction in which there was a language barrier and as the frustrated customers walked away, not having resolved the issue with their account, the teller turned to the manager and they proceeded to talk **** about them! Today was the last straw. I attempted to make change, and as the employee was finishing up my order his manager walked up and informed me that I would be  charged  unless I opened an account, rather than inviting me to open one. Screw this place, I'll take my business elsewhere.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Valley Fair Branch at Salt Lake City, UT
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Easy to deposit, HARD to withdraw
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by mimamigirl, May. 15, 2013

I stood at the teller for AT LEAST 45 minutes.  Their stay is all new and ever changing.  This must be one of the worth branches.  While I was waiting that long, there was a guy next to me was there before I was and was still waiting after I had left!  When I came back later to make a quick deposit, I saw he was still there waiting.  He told me "its easy putting 10 years of savings in but try and it all out at once and they'll give you hell."  Poor guy, he was cute too.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, State Road 84 Branch at Fort Lauderdale, FL
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What Did She Mean by That?
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by MsMochaMom, May. 09, 2013

Yesterday I went into this branch to make a quick deposit. I will note that this is not my usual location. I grabbed a deposit slip, filled it out and proceeded through the line. When I got to the counter, **** said, "I can take you over here." I let her know I wanted to cash and deposit two checks so they would show up immediately. She replies, "OK, IF YOUR ACCOUNT WILL LET YOU."  I answered back with, "what do you mean?" She stated, "well it depends on what type of  account you have and how much is in it." WHOA!!!!! At this point I felt very offended. Why would you make such a comment when I have to swipe my ATM card for one, which means I have a checking account, and for two, you will also be able to see exactly how much money I have in the account?
I let her finish the transaction, said thank you and on the way out, asked a consultant who the manager was of this branch. I could not believe the lack of customer service or really just lack of manners. I called back to the branch and asked for the manager by name. I was told she was in a meeting and insisted she could help. I explained to her that  I had been a customer for over 10 years and I never heard such a comment, and it made me feel uncomfortable. She replied, "Well we cant see if you have been a customer with us for 10 years or three months." Did she really just add upset to injury? "I will coach her on this matter." I said alright and thank you, but I only felt worse.
It should not matter if you see someone on a regular basis or not to show COMMON COURTESY. I thought that was a part of the Wells Fargo motto.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Crabtree Valley Branch at Raleigh, NC
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Unprofessional staff
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by Rtkendall, May. 06, 2013

Considering this bank corporation has the worst rep, it shows, there's usually under staffed and completely rude, for my to do one 300$ deposit it's a average wait time of 25 mins lol, if I come in for change they yell at me for not calling in a day ahead to make the order lol your a bank do your job, several times iv had to return bc they give me more money then I gave them in change, iv seen 2 employes fired for this and there lucky in a honest person bc both times they gave me over 300$ in cash when I only need 100 lol.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Plant City Branch at Plant City, FL
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Not Happy
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by Josh6, May. 06, 2013

When you sign up for any services at this bank, please watch your account carefully.  I have had two terrible experices within the last six months. First I got a home equity line of credit from Wells Fargo and my wife and I specifically told them to do an automatic deduction out of her checking account.  The next month I noticed my checking account was overdrawn and couldn't understand why.  Yes, you guessed instead of taking it out of my wife's account they took it out of mine.  This, after signing all the appropriate paperwork and giving them my wife's account number.  Had to make a special trip to the bank and spend almost 40 minutes there to straighten it out.  Next, I was talked into opening a "Premier Checking Account" because the banker told me all the benifits I  could receive from it.  He assured me that all fees would be waived and it would cost me nothing.  This was the only reason that I agreed to to open the account.  Well, needless to say, when I checked my on-line account information I noticed a -$30.00 on that account.  When I opened the details of the account, I noticed that I was being charged a $30.00 monthly fee.  Well I called the bank and they looked at their records and said that indeed I should not have been charged a fee and they would tranfer me to the PMA account section.  When I spoke to the PMA office the representative told me that I had to keep this crazy high amount in this account to have the fee waived.  I told him what the Wells Fargo Rep told me about the fees and his response was that that Rep. didn't work for the PMA section.  He said he could waive half the fees.  I was livid.  NO!  I don't want to pay any fees because I would not have signed up for the account if I know there were any fees.  After about 20 seconds of silence he finally said that he could waive the whole fee but he would have to close the account.  Fine with me, because I didn't need it anyway.  After that, I called my Branch at Geary and Arguillo to ask if I could speak to the person who set up the account.  They said I would have to come to the branch to determine who that was.  Really? You can't pull up my account to determine who the rep was?  I then asked can I talk to someone in general about my account.  No, they don't give any information about the accounts over the phone.  Needless to say, I am seriously thinking about changing my bank.  All the happy talk and smiles you get when you enter that bank seems to be just a smokescreen for incompetance.  I am totally through with them.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Geary Arguello Branch at San Francisco, CA
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Callus Disregard for Average Customer
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by MikeM, May. 02, 2013

Customer since takeover of Wachovia. Mid 5 figures deposit range. Branch manager promised to get back to me by phone or email about why Wells Fargo would not witness a minor change to my Trust. Wrote to branch manager Feb. 27, 2013, and never heard a word. Wrote to Regional Manager on April 18, 2013 and never heard a word. Obvious corporate policy that this megabank cares nothing about the average customer, just big business. Banks too big to fail will kill the economy again at some point. April 25, 2013, moved my account to a credit union.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Murdock Branch at Port Charlotte, FL
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Quality Cab
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by SteveF1, May. 01, 2013

worst customer service I have ever experienced, tellers are like puppets, Would actually give the bank a 5 star rating for Ignorance

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Louise Branch at Sioux Falls, SD
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Ridiculous!!!!!!!!!!!!
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by BrandyC92, May. 01, 2013

I have my bank account set up to where if I don't have any money my card should have beeen DECLINED! I understand that I should keep up with my account but when I have a busy day I swipe my card and when it tells me it declines I use the cash I have on me.. This lady TONYA at the 1-800 number is a complete ***** I have never talked to someone with such horrible costumer service! I asked to speak to a supervisor she laughed and put me on hold and shortly after disconnected me. I'm pretty close to closing my account because I shouldn't feel like trash when I'm trusting this joke of a bank with my money!!! If any manager of Wells Fargo cares. I'd appreciate a respond because I've had it!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Cocoa Beach Branch at Cocoa Beach, FL
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Bad Customer Service
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by miserable, Apr. 26, 2013

This branch stinks.  It takes the staff forever to get something done.  Always making up excuses for why something you requested has not been taken care of.  They beg you to open an account with them and when they do, your just a number to them.  I probably will close my account at this branch.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Chattahoochee Branch at Atlanta, GA
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Wells Fargo Richmond Branch Albuquerque
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by PrancingUnicorn, Apr. 25, 2013

Staff is not knowledgable; they do not seem intelligent or educated.
Staff is not professional.
Staff does not focus on customer service.
Staff does not care about customer convenience.

I have banked at this location for 30 years. The bank has changed hands several times. It has gotten worse and worse.

Disheartening!



* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Richmond Branch at Albuquerque, NM
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Horrible customer service/care
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by stcloud00900, Apr. 23, 2013

I went in today because I misplaced my debit card. I needed an instant card while my new debit card was in the mail. I was asked by my very unprofessional and rude banker Why cant you use cash? What do you need to buy? First of all it is not his business what I spend my money on and second I need a card not cash, also for reasons that is not his business. He was short with me and showed no care on his face. I don't think he smiled once. He denied me a card and I asked to speak to the manager because I wanted to know why I couldn't get a temporary card. She told me that they could not issue me one because it is a gift of courtesy for clients and I had already had two, years ago. I then walked out and called the same bank and was told by another banker that all I needed was two forms of identification. That it would be no problem. I then called the 1-800 number and they also told me it should be no problem. The banker I had simply didn't care enough to issue me one for reasons I'll never know. I went to the other branch in st. Cloud and they were thankfully helpful in giving me one no problem.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Saint Cloud Main Branch at Saint Cloud, MN
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WORST INCONSISTENT SERVICE
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by 1001001SOS, Apr. 20, 2013

Wells Fargo has gone WAY down hill. I've been a customer for over 25 years. I have one particular banker that I like dealing with who is knowledgeable and pleasant, and we have a very professional relationship every time. Everyone else in this bank, particularly at the Broadway Branch in Salt Lake City is a nightmare. The branch "manager" there is a complete and utter joke. I have over 6 digits in this bank, run 3 businesses, have paid off 2 auto loans and on my first dealing with him he kept referring to me as "man". Like, hey "man".  I went to him one specific time, in addition to being completely unprofessional and disrespectful, he completely sidestepped my issue, and re-directed me saying he could not help me. I have been helped by other branches with the same issue, several times before. I would just avoid this bank altogether, and if you can't, especially stay away from the broadway branch in salt lake city. I'm currently looking for a new bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, East Broadway Branch at Salt Lake City, UT
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poor service
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by flhightec, Apr. 19, 2013

This bank turn into a mess, the branch manager at one time cared  about there customers. Spent time discussing opportunites, but with Wells policy on management titles what a joke. You had a better branch with a "less qualified manage" I think not. IT is like a revoling door in that branch you might as well bank on line. You get more response.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Goldenrod Branch at Winter Park, FL
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VERY UNPROFESSIONAL
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by dissatisfiedcustomer, Apr. 19, 2013

I truly do not understand why you keep this bank open. The people are totally unprofessional and do not know what they are doing. Yesterday I went there to process a transaction that should have taken 10 minutes. It took 40! There was no manager on duty and the people should not have been left alone! The young woman at the drive through used very inappropriate language while I was there also. It was terrible and I will never go back. You should consider closing this branch location.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Winrock & San Felipe Branch at Houston, TX
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