Wells Fargo Bank, Review

Wells Fargo Bank, Review

Average rating stars based on 866 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
184
4 star:
24
3 star:
27
2 star:
33
1 star:
598
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wow!
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Service101, Sep. 22, 2010

I am so grateful for the staff at this location. the entire staff always goes above and beyond for all of my banking needs. Often times the tellers offer me a new service but they understand my needs to save money. I would recommend this location to all my family and friends.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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customer service
 1star Overall Rating
 1star Office Environment & Staff
 1star Waiting Time
by Sick of poor service, Sep. 08, 2010

I am extremely dissapointed in this branch, their drivethru seriously takes 10 minutes for a simple deposit and they are always pushing for new services, it's like they don't want to give you a reciept unless you agree to a new product.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Dana
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Dana5, Sep. 03, 2010

This is the closest Wells Fargo to my house - I'm going to start driving further or change banks.  The tiny akward parking lot is never safe to get in and out of for starters and the service (not the tellers) in poor.  The tellers are always nice - give candy to the kids (which is nice) but if you are doing anything besides making deposits or withdrawals -go somewhere else.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Terrible Service
 1star Overall Rating
 3star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Will, Sep. 01, 2010

The ATM machine at this location is the worst of all I've ever seen. You go to be very careful not to get your car scratched on either side after you're done at the machine.

The average wait time for a drive-through desposit is much longer than that at other local banks such Community State bank.

An much more ...

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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Consistently disappointing
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by Frustrated, Aug. 28, 2010

I have been banking here for a couple of years.  There is a banker who consistently fails to answer phone calls and follow through with business that she promises to get done.  The last time that I asked to terminated a cd, it was renewed automatically, at a lower rate.   

The tellers are polite, but doing business beyond deposits and withdrawals is frustrating.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Wells Fargo Out - U.S. Bank In
 3star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 3star Waiting Time
 3star Other Services
by JMNN, Aug. 24, 2010

Note: Wells Fargo has closed this location. This location is now a U.S. Bank branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
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Mary Nguyen, Business Owner
 5star Overall Rating
by Mary Nguyen, Aug. 21, 2010

This is my family favorite bank (nearby Golden Corral Restaurant and Costco). A nice, personal, professional, excellent, warm and friendly Bank offer wonderful service. All Tellers are friendly and kind, charming, caring. They treat us like old friends or family members. Paperwork is quick, assistance is ready, anytime. No long line. It's a very comfortable bank. USBANK to us is THE BEST.
The Nguyen Family

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Horrible Bank
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Livid, Aug. 05, 2010

My company had an acct. here. They let 100's of white outted check thru (this should have been a red flag!) and the employee stole thousands of dollars.
A friend had a hefty savings acct until recently when he came back from overseas and the acct was wiped out. I have several accts and am pulling the money out asap. Some one is charging things overseas to my acct. and this bank didn't red flag it! As soon as possible I will pull my loan out from here too!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Experience was overall OK
 3star Overall Rating
 4star Office Environment & Staff
by Temptd2, Jul. 30, 2010

My mother, who is 80 years old and not in the best health, became a Wells Fargo customer by default when Wachovia was purchased by WF.

She had a couple CDs which are due out in the future sometime.  She received a phone call which confused her, and subsequently in the mail came an account signature card for a new checking account.

I called and spoke with the young woman whose name was included with the paperwork to find out WHY my Mom was being given a checking account she didn't need and was required to open it with $100.  I told the young woman that my mother already had an account elsewhere and didn't want this account - she replied that since my Mom had OK'd it over the phone, there was nothing she could do, we had to sign it and send in $100.  She said that we could go in the next day after it was officially opened and close the account and get the $100 back.  WHAT kind of sense did THAT make??

I called back a short while later and spoke directly with the manager, who was as nice and helpful as she could be, and told me that she was cancelling the account effective immediately.  Now THAT was what we wanted to hear.

Problem resolved in a professional and pleasant manner - works for me!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Bill_review
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by BillTigard, Jul. 22, 2010

I agree, run from this branch. The management is awful. Very poor service. Management is top-down and this bank is evidence of how bad it can get. She has big attitude, and seems to play favorites with her employees.They used to have a good banker and she has left, probably she was too good and this manager felt threatened. I don't know how the tellers cope with this manager.  I like Wells Fargo but now I'm going to go with another bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Stunningly poor service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by formerwells client, Jul. 21, 2010

I had a safe deposit box in this branch for nearly 20 years, in fact, since the bldg was built. I was unable to walk into the branch and have the local folks look up the box number so I could pay final fees and have the box drilled. (I had lost the keys.. my problem, not theirs.)

The local folks told me that the records were all held in Portland Oregon, about 1,500 miles away.

After a huge amount of running around and dozens of phone calls to voicemail (live bodies almost never answer the phone, and several trips to the branch,  I finally got matters settled.

Now months later, I have received letters telling me that they were going to send the unclaimed contents to California and that  I have an outstanding bill, none of which is correct.  I paid all fees when I picked up the contents months ago.

After another half dozen phone calls, they agree that thereare no unclaimed contents or fees outstanding and that their correspondence is in error.

What a waste of time. What a huge, brain dead bureacracy.  

If your time and money are  important to you, use another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Poorest bank I have EVER dealt with!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by vixter0526, Jul. 19, 2010

RUN from this bank!!!  As others have stated, the management never seems to be available, and there's nothing the regular tellers will do to help you.  My online account information is VERY hard to follow, and their charges are just ridiculous!  There's a $2.00 fee just for checking your balance by phone!  I normally have a 4-day hold on deposited checks, but because they are affiliated with Wachovia Bank, I was told checks drawn from Wachovia would be available the next day.  The very next week, the same manager I spoke with told me there's nothing he could do, and I had to wait the 4 days, when all they had to do was check with Wachovia and verify that the funds were available.  These people ALL have their heads up their asses!  They have no clue what's going on, very non-professional and uninformative!  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Southside Basha Wells Fargo
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by HavaKat, Jul. 14, 2010

Visited Wells fargo Wednesday, 9am, to have a CASHIER Check cut from $'s in my own Wells Fargo checking account so that I could send money to Title company for close on my home Friday.  

Issues: Tellers can't cut a cashier check for over $250,000 without mangager approval
Issue: No manager on duty in any branch in the city.
1 manager on leave, one had a funeral, all others are in meetings. No one available to help until later in day at another location.
Issue: Tellers voiced empathy but could not provide a resolution. Dialogue was a blame game...not our fault...no one here...bla bla bla. No one attempted to reach a manager to assist me.

Wells Fargo has been my bank for almost 40 years. I have kept most financials with them and have numerous accounts. The Wells Fargo Banks have frustrated me to the point that I am paying cash for a home, instead of mortgaging as originally planned. They 'approved me' but the underwriters continually asked for more and more information until I decided to pay cash. This last visit is the last straw, I should be able to access my own money and there should be a manager available at all times. I plan to take all business to another bank.  


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Great Service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by cedarparktexan, Jul. 06, 2010

Every interaction I have had with this branch has been great!  I had to open a Girl Scout account and decided to open an account for myself because it would be convenient.  Now, we have several family accounts there because we know we will always be taken care of.  They are proactive talking with our kids about their accounts and how banking works.  They advised us on my daughter's trip to Germany; how much U.S. dollars, Euros, and traveler's checks.  We are heading over there today to see about a share secured loan for my college kid to start building her credit and I know everything will be fine.  They treat us like royalty even though we are very average.  Love Wells Fargo!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Wells Fargo bank customer
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Sugar Land Citizen, Jul. 04, 2010

Watch out here!!  Manager extremely rude to me for No reason, just nasty personality he had, and I had my 10 year old daughter with me.  We have been with this branch since it opened and before it was even Wells Fargo, 18 years. We have very big deposits with them and several accounts.  I will NEVER ever go to the Sweetwater Branch again!!!!!

The Branch at Randall's Williams Trace is super kind, friendly and helpful!  Has great hours, too.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Wells Fargo - West Towne
 1star Overall Rating
 2star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by eclectic, Jun. 21, 2010

Very slow service.  Staff, including manager is aloof and borderline rude.  Have trouble with anything except simple deposits.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
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by jdoe 2018-05-17 17:24:48
Which branch? <!-- I am confused.
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