Wells Fargo Bank, Review

HORRIBLE EXPERIENCE!!!
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by candle1, Aug. 12, 2012

I wish I could give this bank zero stars. It happened in the office located on 16830 San Fernando Mission Blvd, Granada Hills, CA. My husband recently passed away and I wanted to bring the original DC. I notified them for the constant harassing phone calls. The officer was very unsecure in his work, asking the next window woman for help in a “village gossip style” instead of scheduling an appointment or taking her directly to me Indeed, very law level of professionalism!!! I just WIDOWED. The supervisor refused to serve me and open the door. They treated me like shit - I will never ever go back. What goes around comes around.
No wonder, the representative go fishing for young clients in a low income neighborhoods in college campuses.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Pittston-Main Street Branch at Pittston, PA
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Ms lia
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by Parah, Aug. 10, 2012

Terrible service!!!!? I never write any review but this bank is ridiculous ... Don't go to this bank specially on this location. Vanessa the one that help me .. So rude not professional neither... They should carefully choose an employee... Even the new guy doesn't know what he do... Unbelievable...!!!!!
Call Miriam the supervisor .. Don't say anything just heard my complain then bye... So GLAD I STOP bank with them.. If not for my friend , I will not go to them...

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Southern Highlands Branch at Las Vegas, NV
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KODOS to an awesome service manager!
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by Laddicruz1, Aug. 10, 2012

My family and I have 10 accounts with Wells Fargo which includes our business account.  They have great rates and excellent customer service over the phone. They really act like they care and want to help. But the real reason for this review is to highlight the awesomeness of the service manager. She was standing in for the branch manager today in her absence. She was so professional and followered proceedures to the letter. What makes her exceptional is that she took the time and effort to resolve our problem!  I also think this location is the best nearest to where I live. Way more classy and professional looking! Unfortunately I do not know the name of the SM because the business card I took off the desk belongs to the BM...  But she is very kind (and Asian:)

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bellaire And Highway 6 at Houston, TX
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Majority of the old staff gone, new staff horrible
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by Jags, Aug. 09, 2012

I've banked at this location for more than a decade. The previous manager Mike was there for all those years. About 18 (or so) months ago he was transferred out. Prior to that many of the other bankers had been moved to other locations.

I went in to close an account because I was suddenly being charged a service fee. After being told I couldn't close it the banker was finally able to do so but forgot to transfer the remaining funds from it to one of my 3 other accounts. He told me that it wouldn't be a problem & the money would be transferred the following day.

It's now been a month & I still am trying to get my money back. I ended up calling the 800 number hoping they could do it but that was also a waste of 20 minutes because I was told he was unable & I would need to visit the branch location since the account has already been closed.

On top of all this I decided to take advantage of a balance transfer offer I received for my Wells Fargo (previously Wachovia) credit card. I've had over $10k credit limit since the day it was opened in 2008. I've never been late on a payment, have never had more than a $2500 balance & never carried a balance for more than 2 or 3 months. Most months my balance is around $75 (the autopay on my cellphone).

Enough back story, I received the transfer offer along with a notice telling me that my limit had also been increased. I called to have the transfer done electronically & was told that I am no longer valid for that offer because I've not paid off my balance quick enough. My current balance is $800 (which is less than the increase they gave me).

I can't understand how they advertise as being number 1 in customer service. Everyone I speak to about Wells Fargo seem to be having 1 problem or another.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Philadelphia Branch at Philadelphia, PA
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Mortgage-Bad Idea
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by MrsT, Aug. 08, 2012

I was told I got pre-approved for a mortgage with Wells Fargo. My closing date was suppose to be July 17, 2012 and it seemed like they didn't start working on my file until 2 days before closing. Of course, we didn't close on that date. Not to mention we got an extension, and we're suppose to close in 2 days. I haven't heard any updates from anyone. No one will answer the phone or return my email. I think this is very unprofessional to avoid a customer especially after I have put money into appraisal fees etc. This is the worse treatment and service I've have every gotten from a company.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Brunswick Newcastle Street Branch at Brunswick, GA
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my Dad died...
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by CAvin, Aug. 06, 2012

He had a $500 credit on his credit card and WF is putting me through the biggest legal hassel to get the $$  despite the fact my name is on his account and I have Death Certificate.
Such a crock. Stay away from this bank at all costs.

* this review was made on Wells Fargo Bank, Bellingham Branch at Bellingham, WA
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customer
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by mrmagnum1, Aug. 02, 2012

Excellent service from the store manager!!! Thank you wells Fargo!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Roundup Branch at Roundup, MT
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Hacked
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by o995A, Jul. 31, 2012

Our Wells Fargo account has been repeatedly compromised. With debit card charges in various different states. Each time a new debit card is issued and we are told the account is secure.  After Wells Fargo investigates,  we get a letter stating it was their error.  After this last time I told them we will be closing our account.  I don't know if they are doing this on purpose or not, but it doesn't seem write that I get a new protect yourself from fraud every time this happened and that I get their reps trying to sell me on more protection.  It should already be secure, it is a bank and a long standing one at that.  I suggest people monitor their accounts and move to a different bank, but always close your account after the first time.  We kept ours open because they suggested there was no cause to worry.  Well we were wrong, don't be a victim, this bank will not protect your assets.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, El Paso West Branch at El Paso, TX
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Jill Ewbank
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by JILL, Jul. 31, 2012

How can this bank get away with charging $35 overdraft fees??? I thought there were laws against this now.  They take out the larger amount 1st, so that you bounce numerous checks instead of the occasional 1.  HIGHWAY ROBBERY!!!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bridgemill Branch at Canton, GA
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Customer Service
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by Patti12, Jul. 30, 2012

Unless you walk into the office to get assistance not bother calling.  They NEVER answer the phone. Very disapointing

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Olathe Branch at Olathe, KS
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wells fargo desert ridge
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by snowboarder1957, Jul. 30, 2012

Horrible service, incompetent, constant turnover of employees.  I had to order my business debit card 3 times to get it. I am both a biz and personal client.  Once I ordered the biz debit card they started to mail all by biz statements to my house! All they care about it opening new accounts so they get their commissions and kick you to the curb afterwards.  They also misinformed me on what the online banking system could and could not do.  My montly biz fees skyrocket on the 2nd year w/ them.  Also all my personal accounts started to get a 25.00/mthly fee beginning two months ago.  I'm off to a new bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Desert Ridge Branch at Phoenix, AZ
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Useless to visit this branch
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by Anaxilissd, Jul. 27, 2012

Very unprofessional staff lack of customer service don't even try to complain with the manager because he will kick you out of the branch

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Vista Lakes Branch at Orlando, FL
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Holy Crap
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by pooh2n22, Jul. 27, 2012

These people suck.  I went here to roll my retirement funds over from my previous employeer and they freaking lost my money.  No body knows where it is.  How does this happen.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ballantyne Commons Branch at Charlotte, NC
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macke
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by macke, Jul. 25, 2012

Bad customer service and bad evironment

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Shops At Park Village Branch at Washington, DC
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I HATE this branch.
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by ashblonde33, Jul. 25, 2012

I HATE this branch. I've been banking at this one for about three years and every time I go inside, it's completely new bankers. At one point, their "team" was made up of a bunch of young guys who would actually rate women as they walked up to the teller counter. I had a banker sit in front of me and my husband and use the "F" word in conversation. He convinced us to open up a second savings account because it would "look good" when applying for a home loan. It ended up being lies. But not to worry, when we went back, he didn't work there anymore because no one stays for long! Today's experience was having a teller treat me like a pauper because I don't have checks and I needed a money order. This was followed by her announcing at the front counter the total balance of my accounts ALOUD for everyone to hear. I HATE this branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Iron Horse Branch at North Richland Hills, TX
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terrible management
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by RichyRich, Jul. 23, 2012

Never again will i bank there with the terrible female employees that are so irresponsible with my money

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Newland Center Branch at Huntington Beach, CA
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Mr.
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by Clark, Jul. 23, 2012

I've done business with this Bank since it opened and have had good friendly service when is was First Union and then Wachovia. Wells Fargo always ask for ID and in addition my ATM card the last time I cashed a check.  They change employees so often that you never know anybody and they don't know me. They don't seem to care about good customer service.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Porter's Neck Branch at Wilmington, NC
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Past Customer
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by frustrated7, Jul. 19, 2012

I wanted to take my IRA out of Wells Fargo, to move it to a bank closer to where I live.  I'm not very knowledgeable about my options, so they did as I instructed, with no further discussion of the options available to me.  When I took the paperwork and check to deposit at my current Bank, the Banker reviewed things and asked if they had given the option of doing a transfer/rollover? Not understanding what she was talking about, she explained I would have saved $5500 in taxes if I had done this instead of a direct withdrawal.  She called Wells Fargo and asked them if they would please do a reversal on the transaction and they refused.  Stating it was already completed and in the system.  They then said, we did as instructed by the customer.  They were not nice and not helpful.  When she spoke to a manager, the same response and support was made for the Banker who closed my IRA.  My Banker called the Wells Fargo 800 number and did speak with a pleasant person and explained the situation.  She spoke to a Supervisor and they stated to take go back to the Bank in Espanola and they could reverse the transaction.  My Banker explained they were unwilling to do so.  The person o the phone then asked for the location and said she would forward the call to another supervisor and see if they could do something.  My Banker then called the Espanola branch again.  The Manager answered and said they were on the phone with Wells Fargo trying to find out how to reverse the transaction.  (Of course they were not happy, that we reported our unhappiness to another level) The Manager told My Banker she would not call her back, but would call the me back by end of day.  Well, needless to say, no call for two days and after the weekend came and went, I called my Banker again. My Banker tried to call them again.  No calls were returned to either of us and I was never able to reverse the transaction.  I understand I could have been more knowledgeable with this situation, however, that is what i depend on my Bankers for.  They should guide you and do what is best for you.  These Bankers didn't have the decency to explain my options, what was in my best interest, or help to reverse the transactin when it was possible.  Not even a call back.  I will never do business with them again.  Very dissapointing.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Espanola Branch at Espanola, NM
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They suck
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by spiveyss, Jul. 19, 2012

just that simple wells fargo bank is horrible. One person tells you to call a certain department. When you call that department they tell you to contact the department that just referred me to them. So confusing. Banks get your money and don't want to give it back. This is why I will keep my money to myself. Screw you!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Pinecrest Branch at Alexandria, VA
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Awful
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by wegfiurvwer, Jul. 18, 2012

Pathetic customer service. Awful location. Smells bad. Rude tellers/bankers. AVOID!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Panama City Branch at Panama City, FL
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