Wells Fargo Bank, Review

HATE HATE HATE Wells Fargo
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by legaleagle, Aug. 25, 2011

I only gave them one star because ZERO was not acceptable! I have never had so many issues with a bank in my life. First they automatically charged me $50 for some rewards program I never wanted or signed up for, which took three weeks to credit back to my acct after overdrafting me three times (NEVER refunded). Then it's phone calls to my house that I return only to be told they will call back and they never do. Then my CASH deposits are held!!!  WTF people?!? I closed ALL my accounts and went to Capital One on Bandera Road in San Antonio. WAY nicer people, better service, and I have NEVER had an issue go unresolved immediately! Screw Wells Fargo!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Culebra And Loop 1604 Branch at San Antonio, TX
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Customer service
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by edon, Aug. 24, 2011

I made an appointment to notarize a paper which I always was able to do when it was Wachovia,  the person did not show up,  did not call to cancel the appointment, and a very helpfull unnexperience person,  gave me alist of banks to go all over town, I live by the Surfise branch this is the reason I do business there
  I have no problem with the tellers very nice and helpful lately.
They dont answer the phone,  becasue I am calling right now to see if the notary is there and not waste my time again
 

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Surfside Branch at Miami Beach, FL
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A Poor Customer Service, and Out of Touch "Big" Bank
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by CustomerMacungie, Aug. 19, 2011

This bank is no longer the bank I used to know. It charges me without my consent for a fee that is supposed to be their proud "reward" program. Called them 5 times, visited the branch office twice talked to the manager, and no one is interested in helping me to remove this charge.....We are their 20+ years royal customer - started from Merchant Bank, First Fidelity, Wachovia, and then this monster bank - Wells Fargo. I am closing all our accounts!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Airport Rd Shopping Center at Allentown, PA
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Unsatisfactory customer service
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by Craigman, Aug. 19, 2011

I went into this wells fargo branch to make a deposit, and the bank teller was very rude.  It was obvious she did not want to be there.  When I asked her a question about the debit card points program being cancelled, she clearly responded with indifference and wouldn't give me an appropriate answer.  I only have one checking account with wells fargo and there is nothing stopping me from going to a different bank.  The fact that this bank teller was not able to provide the simple task of speaking appropriately is very questionable, and makes me wonder what other questionable practices this branch may engage in.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 67th Avenue & Bell Branch at Glendale, AZ
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Russell H. Cullen
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by RussellCullen2d, Aug. 19, 2011

This is without the worst bank I have worked with in 69 years.  I waited in line for over an hour to meet with a banker.  Two days later, I called the bank to see if a cashier's check was ready and was hung up on once, run through their phone system 5 more times, at the end of which I was told by a machine to call back because they had a high call volume.  I called back an hour later and got the same runaround.  No other word for it other than POOR, SUBSTANDARD BANKING PRACTICES with too few people there to meet their customer's requests.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Key Largo Branch at Key Largo, FL
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Inadequate staff and website
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by lac77, Aug. 13, 2011

I've been a customer with Wachovia for over 10 years.  Since the change to Wells Fargo, it's been a nightmare to ask them for any kind of customer service.  The tellers are rude and they do not know how to smile.  I went to cash a check and they couldn't process it because the check number was out of range.  The manager was called out.  The teller and the manager stood in front of me for about 5 minutes with no dialogue.  So I said, "If it's too difficult, I can deposit the check."  They just continued to stare at the monitor and ignored me.  So I asked again, still they continue to ignore me.  Finally, I waved my hands in front of them and repeated myself for the third time.  Then they looked up and without an apology just said, "Hold on."  That was two weeks ago.  This past week, I tried to add my father as a signer on my account.  We went in on Thursday at 5:30, only to find that the bank's lobby is closed.  The website states that this branch is open from 9-6 M-F.  So we went back today and waited for at least 20 minutes only to find out that I can't add my father because he doesn't have a second form of ID.  They said that they had to verify my father's identity, yet they were willing to accept even a insurance card with his name one it.  I could easily print one of those at home.  This clearly is not a security measurement but one just to hassle the existing clients.  I'm not opening a new account, I'm just authorizing an additional signer.  Plus all of the familiar faces have all gone.  That's the first warning sign.  It would be a better business tactic if you kept all of the original employees who knows your existing clients.  If you expect competent service don't bank with the new Wells Fargo in Great Falls.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Great Falls Branch at Great Falls, VA
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C'mon - It's Wells Fargo! What do you expect?
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by cvhmpls, Aug. 12, 2011

Let's face it, this bank is one of the most hated banking institutions around. They hiked the interest rate on my Visa cc for absolutely no reason when other people were defaulting on their cc payments. Their philosophy was - "Let's screw over the people who are responsible to get back our money from the people who couldn't make their payments." This bank is greedy, unethical, and will NEVER pass by an opportunity is screw you over. Today I was told my free checking account (of 10+ years) was no longer free unless I keep a minimum balance of $1500!  
That was the last straw! Closed my account and went over to TruStone Financial Credit Union (open to anybody!) on Lyndale Ave South in Mpls to transfer my money. Wake up people! Wells Fargo, TCF and US Bank are all the same! Visit a credit union near you and talk to them. I think you'll be glad to give them a chance to earn your business.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Calhoun-Isles Branch at Minneapolis, MN
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Bank of Ripoff
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by dlocker, Aug. 10, 2011

I have been a customer of Wells Fargo's not by choice for 11 plus years. I recently have had my fair share. Do not deposit any checks into this bank unless it is direct deposited. They can hold your checks up to 10 days if you have had any number of overdrafts or if they are two lazy to run those checks that night. If you deposit in the atm before 6pm they are to be credited the next business day unless you have not managed your account the way they want you to,.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Fridley Branch at Minneapolis, MN
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Unable to spend money that was deposited.
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by eatenbyowls, Aug. 08, 2011

I deposited a check Saturday, and as a customer of previous bank Wachovia, expected the funds to be available at midnight. Apparently with Wells Fargo, when you deposit a check DURING BANKING HOURS on a Saturday, you will be unable to use the funds until after midnight Monday. I over-drafted several times this weekend, and upon calling to complain, I was unable to reach an actual human on the helpline. After driving to an actual location on my one day off, I was rudely told that my funds weren't available because anything done on a Saturday really didn't operate until business hours Monday. So, although my online banking shows there was a deposit, there aren't any funds in my account. I will be closing my account with Wells Fargo and moving on to a bank that communicates with their customers and has a straightforward policy.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Austin Highland Mall Branch at Austin, TX
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Mr. Robert W. Roth
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by qpro4inc, Aug. 04, 2011

So-called "Personal Banker" might as well be on Mars for all the attention paid to my account. Phone calls never answered. Written correspondence make no sense. As a result, I have taken my loan business to a bank that is more friendly to deal with.

BTW, I am insulted by the snooty attitude of the staff. Believe it or not, I am a depositor and have a credit rating of over 9.0 and have a highly performing loan.


* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Venetian Gateway Branch at Venice, FL
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Worst Ever Bank Experience
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by Exasperated, Aug. 03, 2011

The customer service was horrible, 1 st visit to see a bank rep I waited 45 minutes and no one waited on me, I was the only one waiting, the 2nd visit took me 4 hours to do an IRA transfer, then the moron of a branch mgr did it wrong, had no clue what he was doing and called for support services and they were not any better, because of their error, I now have to go to a tax accountant to fix it.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hudson Square at Hudson, FL
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Wells Fargo completely ruined Wachovia Bank
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by WellsFargoSucks, Jul. 31, 2011

Wells Fargo personnel do not have a clue as to what customer service is. They made an online error on my account and when I went into the branch to have it corrected, the bitch branch manager treated me like a criminal and refused to correct the bank error even though I had several documents of proof. Wachovia would have corrected this problem immeidately without question. What a piece of crap bank Wells Fargo is, I hope they go out of business.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Canyon Branch at Canyon, TX
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kenyatta THE CRUSTY ONE
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by thetruth, Jul. 30, 2011

Went to this bank and there was a very crusty black woman that was very rude her name was kenyatta.  The worst customer service I HAVE EVER HAD. I wouldnt ever bank here EVER. Im calling corprate on her ass as soon as I can get my hands on the number. I want to pull all my money out and NEVER NEVER NEVER ever bank here again.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mt Zion Branch at Morrow, GA
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Where did all the good people go?
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by LCAP, Jul. 19, 2011

I have been banking with these folks at this branch for almost 3 years.  Because I had a personal bank advisor, I was able to juggle the complexities of two jobs, avoid bankruptcy and pay my bills.  Now I can't get anyone to return my phone calls, and when I go in there they just say they've had a big turnover (that's for sure!)  All the friendly familiar faces are gone!  It's very bad for customer/employee morale to lay off all your good workers!  WF, what are you thinking?  I might have to look elsewhere for the help I need. I just hope I can find something, and I don't know how I can ever trust this bank again. : (

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ames Main Branch at Ames, IA
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Absolutely horrible!
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by Janiz, Jul. 11, 2011

Would not recommend Wells Fargo to anyone and especially not this branch! Incompetent,not helpful and rude personnel. Will not acknowledge bank errors and ended up misplacing my debit card and would not acknowledge that either. Stay away from this place!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Encinitas Vons Branch at Encinitas, CA
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Wells Fargo Washington
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by magyarjuli, Jul. 08, 2011

When this bank was Wachovia I loved them. I never had a problem. Now that it is Wells Fargo it has been the worst service ever! I believe they changed staff because there has not been one time where I went and there wasn't a problem. First they deposited the money in the wrong account when I gave them the right account number. Then they said my husband wasn't on our checking even though he's been on it for the past 5 years. The are extremely unintelligent at the branch. The should higher educated professionals. I do not recommend to anyone and we will be changing banks.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Washington Branch at Washington, NJ
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Worst Bank service ever
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by noel311, Jul. 06, 2011

Our nonprofit association had an account with Wachovia for 6 years and never had a problem.  Wells Fargo takes over and we've had nothing but problems.  Customer Service is not a phrase to be found in their dictionary.  I was told anyone could close an account, so I went to the bank and was then informed that only a "banker" could close an account and the only "banker" they had was busy.  There were three tellers working, but only one could serve customers; the other two basically ignored the 5 people in line for service.
I say run, don't walk, to any other bank before you open an account at Wells Fargo.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hamburg 4th St Branch at Hamburg, PA
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Wells Fargo cannot service Wachovia customers
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by leonvang, Jul. 05, 2011

Been at this branch since 1981. It has been downhill ever since Georgia Federal Bank. Wachovia service was terrible.Wells Fargo is much worse. Do not be deceived  by Branch Managers who claim they are there to assure service.Thought I would try different branch as this one is horrible. Been unable to get any assistance from four different branches.  Cannot get a return phone call after five attempts on a loan modification and equity Line.  do not believe anyone at Wells Fargo is a personal banker. All they want is big fees and no service.If you want excellent service- go to Fidelity Bank in Atlanta where i do commercial banking. Always have aname and face ready to solve my needs.
Two weeks later and no call back from "my private banker" Kevin Blake at Wells Fargo- manager now accuses me of lying that I gave Blake my application. Applied online - same result.
Demanded to talk to Kevin who will not talk to me so loan refinance is going nowhere SHE ADMITTED WELLS FARGO IS SHORT STAFFED AND CANNOT FIND TIME TO MAKE CALL BACKS. Absurd thing is trying to take a frozen Wachovia credit line and  givee them a first position on another
property so there is equity to cover the credit line. They are too stupid to understand how this helps them and me.Now branch manager says I must be mistaken as to all of the above but admits my financial documents cannot be found.Never addressed excessive late charges caused by their mistakes.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Ansley Mall Branch at Atlanta, GA
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Suntree Branch...No one knows
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by tompat, Jun. 29, 2011

Been with this branch through 3 name changes, never had a problem..till now.  Had a question concerning direct deposit from another Wells Fargo Bank. Visited the bank 6/16. The first person I asked couldn't help but if I waited for 20 minutes someone might be free.  Left and later called this branch for my answer. They could not help either but she would give my message to the bank manager and he would call me right back. No one called by 6/23 so I calld another bank and asked them...they immediately answered my question. 6/29 still havent heard from Wells Fargo.  Should change the name to Wells Forgo   

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sun Tree Branch at Melbourne, FL
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New Outrageous Fees w/Wells Fargo; Attititude of Cust Srv
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by deb23, Jun. 28, 2011

I'm (over 55) disabled and live on a very limited income thus have to be sure what/if any fees maybe incurred as I use my ATM for daily purchases.  Thank Goodness I happen to check my account online this morning, after a day (yesterday) of necessary shopping and returning.  -- First of all I got screens all about my monthly spending patterns - frankly none of their business - not correct - and NOT what I want from a bank on either a short-term or daily - living - basis.  It took a screen or two to find my recent transactions - and they were not up-to-date or current, as in including the last 2 prior (or updates generated today) - but what was there at the top of the list was a $12.50 charge for moving funds from my savings to checking to cover a (small) check that came in, in the middle of that activity.  --- That service had previously been provided FREE by Wachovia, for as long as I had an account with them - and was VERY important to me - as I need assistance getting around to take care of daily chores/shopping/business - and one more necessary trip to the bank can put me over the edge (and it's always a matter of simply waiting a day for another check to clear or deposit to come through).

I called Wells Fargo immediately - and 2 different Customer Srv reps repeated to me - several times that 'they have always charged for moving funds over, as such.' I had to press the second one - who finally said that "Wells Fargo" has always charged for that service," ie, not Wachovia.  I consider that mis-representation and cannot wait for any hanging transactions to clear out of this bank - and to move on.  

I am a liberal and 'open' person and would be glad for any true financial tools that were/would help/ing me - but certainly that is not the case with this bank.  And they make us pay - for any 'privilege' they grant - with the use of our own money!  Enough!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lansdowne Branch at Lansdowne, PA
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