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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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A total of 597 Reviews with 1 Star
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Poor Customer Service
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by bmystery, Jun. 03, 2012
I went in with my husband to open a joint checking account earlier this spring. The banker seemed more concerned with getting me to open a checking and savings account before the cutoff when rates would change (I had accounts through another bank that I was perfectly happy with, so I was on the fence). He ended up talking me into getting these accounts, but at no point during this interaction do I recall being told that I needed to have a minimum of $75 transferred from another account into my savings account to avoid a $10 monthly service fee. So, when I read my statement this month and saw the service fee, I was concerned and contacted customer service. I explained to them my frustration and what happened with the banker and their response (three different people addressed this case via e-mail, by the way) was to credit only 1/2 of the fee. I responded by asking what was necessary to reverse the entire fee, as I followed their instructions to set up the automatic transfer, and they refused my request without an explanation as to why. I will be visiting this location when we return from vacation. This is NOT the first issue I've had with this bank since I opened these accounts. I had ZERO issues with Bank Iowa, who I banked with for 10 years, and they had (and still have) great customer service! Wells Fargo would do well to spend more time training service reps to take better care of their customers if they expect to keep them.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Des Moines Branch at West Des Moines, IA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bmystery, Jun. 03, 2012
I went in with my husband to open a joint checking account earlier this spring. The banker seemed more concerned with getting me to open a checking and savings account before the cutoff when rates would change (I had accounts through another bank that I was perfectly happy with, so I was on the fence). He ended up talking me into getting these accounts, but at no point during this interaction do I recall being told that I needed to have a minimum of $75 transferred from another account into my savings account to avoid a $10 monthly service fee. So, when I read my statement this month and saw the service fee, I was concerned and contacted customer service. I explained to them my frustration and what happened with the banker and their response (three different people addressed this case via e-mail, by the way) was to credit only 1/2 of the fee. I responded by asking what was necessary to reverse the entire fee, as I followed their instructions to set up the automatic transfer, and they refused my request without an explanation as to why. I will be visiting this location when we return from vacation. This is NOT the first issue I've had with this bank since I opened these accounts. I had ZERO issues with Bank Iowa, who I banked with for 10 years, and they had (and still have) great customer service! Wells Fargo would do well to spend more time training service reps to take better care of their customers if they expect to keep them.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Des Moines Branch at West Des Moines, IA
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ALWAYS COUNT YOUR MONEY!!
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by RippedOffCustomer, Jun. 02, 2012
BEWARE WHEN USING DRIVE THRU TELLERS. I went and cashed a check for $500. I drove away and used $50 for gas and another $50 for groceries. When I returned home I only had $300 left in my envelope meaning I must have only had $400 to begin with. Carefully only taking two fifty bills out of the envelope and it staying in my car the whole time. There is no way I lost any money. I was stiffed $100. I went to the bank the following day (they had closed when I realized the short count) and the teller I went through said he counted his till and did not have access money meaning he didn't see an error. I was told that I couldn't do anything else because too much time had passed before I complained. LESSON OF STORY, ALWAYS COUNT YOUR MONEY BEFORE PULLING AWAY FROM THESE TELLERS!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Wilmington-Myrtle Grove Branch at Wilmington, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RippedOffCustomer, Jun. 02, 2012
BEWARE WHEN USING DRIVE THRU TELLERS. I went and cashed a check for $500. I drove away and used $50 for gas and another $50 for groceries. When I returned home I only had $300 left in my envelope meaning I must have only had $400 to begin with. Carefully only taking two fifty bills out of the envelope and it staying in my car the whole time. There is no way I lost any money. I was stiffed $100. I went to the bank the following day (they had closed when I realized the short count) and the teller I went through said he counted his till and did not have access money meaning he didn't see an error. I was told that I couldn't do anything else because too much time had passed before I complained. LESSON OF STORY, ALWAYS COUNT YOUR MONEY BEFORE PULLING AWAY FROM THESE TELLERS!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Wilmington-Myrtle Grove Branch at Wilmington, NC
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DOLORES GONZALEZ
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by DOLORES, Jun. 02, 2012
I WAS AT THE BRANCH TO TAKE MONEY THROUGH THE ATM WITH MY DIRECT EXPRESS CARD , I ALSO TAKE AN ELDERLY COUPLE EVERY MONTH THAT HAVE AN ACCOUNT WITH WELLS FARGO, THE COMERICA CARD THAT THE GOVERMENT USES FOR THEIR SSA DEPOSITS, I DID 3 TRANSACTIONS WITH 3 DIFFERENT DIRECT EXPRESS CARD AND THE LAS T TRANSACTION IT WAS MINE AND $520.00 NEVER CAME THE SLOT, NONE SEEM TO GIVE AN ASNWER AND WERE TELLING EVEN TO CALL POLICE NONE ONE SEEMS TO CARE AND IM STILL OUT OF THE 520.00 DOLLARS. PLEASE DO SOMETHING OR THIS GOING TO CORPORATE.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hialeah Branch at Hialeah, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DOLORES, Jun. 02, 2012
I WAS AT THE BRANCH TO TAKE MONEY THROUGH THE ATM WITH MY DIRECT EXPRESS CARD , I ALSO TAKE AN ELDERLY COUPLE EVERY MONTH THAT HAVE AN ACCOUNT WITH WELLS FARGO, THE COMERICA CARD THAT THE GOVERMENT USES FOR THEIR SSA DEPOSITS, I DID 3 TRANSACTIONS WITH 3 DIFFERENT DIRECT EXPRESS CARD AND THE LAS T TRANSACTION IT WAS MINE AND $520.00 NEVER CAME THE SLOT, NONE SEEM TO GIVE AN ASNWER AND WERE TELLING EVEN TO CALL POLICE NONE ONE SEEMS TO CARE AND IM STILL OUT OF THE 520.00 DOLLARS. PLEASE DO SOMETHING OR THIS GOING TO CORPORATE.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hialeah Branch at Hialeah, FL
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Billy Fuller
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by mrrkd, Jun. 01, 2012
So apparently they just got a new branch manager by the name of Billy Fuller. I've been coming to this branch for years as a business client with large monthly deposits. Never had I met anyone as rude and unpleasant as Mr. Fuller. He never looks you in the eye when he talks to you. His shirts and pants are too small on him. In addition, if you are a young male, Mr. Fuller will check you out from head to toe, as he a very obvious an 'out of the box' homosexual. I have no problems with anyone's sexual preference, but come'on you're branch manager, act like one! There is absolutely no curtesy to clients in this branch, stay away! This branch is strongly making me switch to another bank. STAY AWAY!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Brookhaven Branch at Atlanta, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mrrkd, Jun. 01, 2012
So apparently they just got a new branch manager by the name of Billy Fuller. I've been coming to this branch for years as a business client with large monthly deposits. Never had I met anyone as rude and unpleasant as Mr. Fuller. He never looks you in the eye when he talks to you. His shirts and pants are too small on him. In addition, if you are a young male, Mr. Fuller will check you out from head to toe, as he a very obvious an 'out of the box' homosexual. I have no problems with anyone's sexual preference, but come'on you're branch manager, act like one! There is absolutely no curtesy to clients in this branch, stay away! This branch is strongly making me switch to another bank. STAY AWAY!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Brookhaven Branch at Atlanta, GA
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no customer service skills.
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by working, Jun. 01, 2012
If you have a problem- they dont care- they are rude. inefficent and unprofessional. They dont answer calls. They dont return e mail.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Gainesville Branch at Gainesville, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby working, Jun. 01, 2012
If you have a problem- they dont care- they are rude. inefficent and unprofessional. They dont answer calls. They dont return e mail.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Gainesville Branch at Gainesville, VA
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Incredibly slow
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by L1mmurPhy, Jun. 01, 2012
They are incredibly slow and you will wait in line for at least ten minutes. Do not recommend this branch. Tellers will sit eating lunchin front of you when the line is out the door. In addition the tellers are not polite.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Briarcliff Manor Branch at Briarcliff Manor, NY
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Overall Ratingby L1mmurPhy, Jun. 01, 2012
They are incredibly slow and you will wait in line for at least ten minutes. Do not recommend this branch. Tellers will sit eating lunchin front of you when the line is out the door. In addition the tellers are not polite.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Briarcliff Manor Branch at Briarcliff Manor, NY
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Do Not Trust-STAY AWAY
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by Daveinanc, May. 31, 2012
STAY AWAY!! They will literally rip you off, something I never imagined a bank would do to me. I deposited a series of checks through the pneumatic tube and received a confirmation of the deposit from the teller. imagine my surprise a week later when I was told that $145 of my wife's hard earned money 'wasn't received'. Whaaaaaat?? Yes folks, even if ou get a confirmation from a human being that they received the deposit inside the bank, nobody is counting/reconciling things on the other end. so what is it a bank does for you exactly? Great question, best I can tell is ' not much'. Even worse, the manager was a non esponsive, non caring corporate automaton. I'm 49 and never had a problem like this. Long story short, I'll never bank at Wells Fargo again after this, and due to the banks refusal to take responsibility for losing my money, I'll be spreading that word for the rest of my life.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Huffman Branch at Anchorage, AK
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Daveinanc, May. 31, 2012
STAY AWAY!! They will literally rip you off, something I never imagined a bank would do to me. I deposited a series of checks through the pneumatic tube and received a confirmation of the deposit from the teller. imagine my surprise a week later when I was told that $145 of my wife's hard earned money 'wasn't received'. Whaaaaaat?? Yes folks, even if ou get a confirmation from a human being that they received the deposit inside the bank, nobody is counting/reconciling things on the other end. so what is it a bank does for you exactly? Great question, best I can tell is ' not much'. Even worse, the manager was a non esponsive, non caring corporate automaton. I'm 49 and never had a problem like this. Long story short, I'll never bank at Wells Fargo again after this, and due to the banks refusal to take responsibility for losing my money, I'll be spreading that word for the rest of my life.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Huffman Branch at Anchorage, AK
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Terrible Customer Service
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by Customer4over10years, May. 31, 2012
I stood in line for over 15 minutes, and when I got o the teller, she disclosed that their system was down. I asked why we weren't told that in the line, to avoid running out of time to go to another branch beofre closing time? She responded, "You were." I wasn't going to argue with her, as she obviously was not in the line, and had no idea whether I had been notified or not. I asked for Customer service and a young man came up and said, "Our system has been down for like 30 minutes, I am pretty sure someone told you." I was furious, at the flat out disrespect. Essentially they both called me a liar, I would not have stood in line for 15 minutes with that information. Furthermore there were others in the line with the same complaint of waiting an obsurdly long time and then upon getting to the teller being told that the system was down. There was no "Sorry for any inconvenience," and the branch manager was occupied so I could not make the complaint with him as I had to try and find another branch in the 10 minutes I was left with. I tried calling the branch number provided and no answer after 4 tries and persistent ringing.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, El Paso Woodrow Bean Branch at El Paso, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Customer4over10years, May. 31, 2012
I stood in line for over 15 minutes, and when I got o the teller, she disclosed that their system was down. I asked why we weren't told that in the line, to avoid running out of time to go to another branch beofre closing time? She responded, "You were." I wasn't going to argue with her, as she obviously was not in the line, and had no idea whether I had been notified or not. I asked for Customer service and a young man came up and said, "Our system has been down for like 30 minutes, I am pretty sure someone told you." I was furious, at the flat out disrespect. Essentially they both called me a liar, I would not have stood in line for 15 minutes with that information. Furthermore there were others in the line with the same complaint of waiting an obsurdly long time and then upon getting to the teller being told that the system was down. There was no "Sorry for any inconvenience," and the branch manager was occupied so I could not make the complaint with him as I had to try and find another branch in the 10 minutes I was left with. I tried calling the branch number provided and no answer after 4 tries and persistent ringing.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, El Paso Woodrow Bean Branch at El Paso, TX
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Cheraw SC branch is poorly staffed.. inept personnel..dysfunctional
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by WellsFartngo, May. 31, 2012
On May 31, 2012 I attempted to deposit about 75,000 in company checks, I was instructed to get certified funds from a neighboring bank for the issued checks I held. I done so and upon return to the Wells branch I was further informed that the cashiers check would have a 3 day hold on it. The issuing bank attached a note to the cashiers check envelope with phone number to call for verification.
Wells never called..I asked if the phones were out of service..nervous laughter..no action..blank stares..then the head teller tells me there is a 3 day hold I ask why..she says the check could be bad..WOW..I got a cashiers check at Wells instruction...from a neighboring bank ..they will not call to verify..thats really professional...or is it just plain damn stupid or inept?
Then I attempt to deposit some checks in my personal account and I am told...you are from out of state..Florida..with North Carolina issued checks..in Cheraw South Carolina branch..we cant accept them for depsoit because the signatory party is not here..but yes has endorsed..but we cant accept them. Again pure bullshit.
I leave...go to another branch in the next town over about 20 miles..go inside..offer ID...debit card swipe..not a question raised..checks deposited..no holds..in fact instant credit to my account.
My partners and I have 11 accounts in Wells with 7 figure money in them, as of June 1, all accounts will be closed and and moved to a competing bank that has never questioned any transaction we ever put before them. Holds on cashiers checks with verification contact numbers that the bank does not even act on...not a chance.
The Cheraw branch is the most inept underqualified employee group I have ever encountered in 32 years with the bank...but that all ended today. Poor Poor Poor..
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Cheraw Branch at Cheraw, SC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WellsFartngo, May. 31, 2012
On May 31, 2012 I attempted to deposit about 75,000 in company checks, I was instructed to get certified funds from a neighboring bank for the issued checks I held. I done so and upon return to the Wells branch I was further informed that the cashiers check would have a 3 day hold on it. The issuing bank attached a note to the cashiers check envelope with phone number to call for verification.
Wells never called..I asked if the phones were out of service..nervous laughter..no action..blank stares..then the head teller tells me there is a 3 day hold I ask why..she says the check could be bad..WOW..I got a cashiers check at Wells instruction...from a neighboring bank ..they will not call to verify..thats really professional...or is it just plain damn stupid or inept?
Then I attempt to deposit some checks in my personal account and I am told...you are from out of state..Florida..with North Carolina issued checks..in Cheraw South Carolina branch..we cant accept them for depsoit because the signatory party is not here..but yes has endorsed..but we cant accept them. Again pure bullshit.
I leave...go to another branch in the next town over about 20 miles..go inside..offer ID...debit card swipe..not a question raised..checks deposited..no holds..in fact instant credit to my account.
My partners and I have 11 accounts in Wells with 7 figure money in them, as of June 1, all accounts will be closed and and moved to a competing bank that has never questioned any transaction we ever put before them. Holds on cashiers checks with verification contact numbers that the bank does not even act on...not a chance.
The Cheraw branch is the most inept underqualified employee group I have ever encountered in 32 years with the bank...but that all ended today. Poor Poor Poor..
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Cheraw Branch at Cheraw, SC
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Incompetent Personal Banker
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by Asherje, May. 31, 2012
If I could give 0 stars I would!
Horrible service, I love Wells Fargo and have used them for ever, but today had the frustration of the worst service. After calling in and refinancing my car I had to go in to Spring Cypress/290 to complete the paperwork. I end up with Kameron Grace NMLSR ID:856116. He could not answer a single question, everything was "um... I think... Should be... Suppose to be... Maybe" I had to ask him if this was his first auto loan because this is ridiculous. I had to google my questions until he was able to get auto financing on the phone to answer my question. I even asked for a manager 3 times and didn't get one til I refused to sign papers and was at the point of tears I was so mad. She wasnt any help either, seemed annoyed I made her leave her desk. If you need anything from wellsfargo I recommend going to Randalls at least they seem more intelligent.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 290 & Spring Cypress Branch at Cypress, TX
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Overall Rating Office Environment & Staffby Asherje, May. 31, 2012
If I could give 0 stars I would!
Horrible service, I love Wells Fargo and have used them for ever, but today had the frustration of the worst service. After calling in and refinancing my car I had to go in to Spring Cypress/290 to complete the paperwork. I end up with Kameron Grace NMLSR ID:856116. He could not answer a single question, everything was "um... I think... Should be... Suppose to be... Maybe" I had to ask him if this was his first auto loan because this is ridiculous. I had to google my questions until he was able to get auto financing on the phone to answer my question. I even asked for a manager 3 times and didn't get one til I refused to sign papers and was at the point of tears I was so mad. She wasnt any help either, seemed annoyed I made her leave her desk. If you need anything from wellsfargo I recommend going to Randalls at least they seem more intelligent.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 290 & Spring Cypress Branch at Cypress, TX
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back office is wells fargos motto
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by danm1, May. 29, 2012
If you want a bank that will start you at point A and route you to point v then to point L and then point z then back to point a instead of taking you to point b you have found your bank. If you are wondering what is happening with a request you have made as a customer the answer is that your request is somewhere in some back office .
Tried to settle second mortgage. Made an offer officer handling acct never forwarded to approval dept went straight to atty after 4 months of sitting on his desk till i escalated nteenth times until almost foreclosed home. accepted 16 on 20k before trying to make it 23k.
Mom in nursing home. Asked Thornwood mgr Raffine Nazzarine for last 5 years bank records so mom could be approved for medicaid. Went May 18th explained time constraint and need them asap. He made copies ofpower of atty papers. Called 2x for him last week calls unanswered. Clled 2x today 2nd time rep said guarantee call by end of buisness day. No call back off course. Went to advisor dept had to get his bosses boss to hopefully expadite as he didn't even put me as power of atty on acct based on what supervisor at help desk told me. If you don't escalate be prepared for nothing to be done with any requests you have on your account. Just awful. 263 reviews and an avg rating of 2 with 5 being highest says a lot.....
* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, Thornwood Branch at Thornwood, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby danm1, May. 29, 2012
If you want a bank that will start you at point A and route you to point v then to point L and then point z then back to point a instead of taking you to point b you have found your bank. If you are wondering what is happening with a request you have made as a customer the answer is that your request is somewhere in some back office .
Tried to settle second mortgage. Made an offer officer handling acct never forwarded to approval dept went straight to atty after 4 months of sitting on his desk till i escalated nteenth times until almost foreclosed home. accepted 16 on 20k before trying to make it 23k.
Mom in nursing home. Asked Thornwood mgr Raffine Nazzarine for last 5 years bank records so mom could be approved for medicaid. Went May 18th explained time constraint and need them asap. He made copies ofpower of atty papers. Called 2x for him last week calls unanswered. Clled 2x today 2nd time rep said guarantee call by end of buisness day. No call back off course. Went to advisor dept had to get his bosses boss to hopefully expadite as he didn't even put me as power of atty on acct based on what supervisor at help desk told me. If you don't escalate be prepared for nothing to be done with any requests you have on your account. Just awful. 263 reviews and an avg rating of 2 with 5 being highest says a lot.....
* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, Thornwood Branch at Thornwood, NY
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Poor business practices, money better elsewhere.
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by Wellsfargoisbs, May. 27, 2012
Nothing against the employees they have, all nice people. But wells Fargo is a bank that wont utilize technology to help you save, instead they don't use it so when you make a mistake you pay them your hard earned paycheck because they need it more than you. Chase is amazing and I highly recommend. Anytime I spend a cent I immediately am alerted and when I accidentally overdraft .15 cents, I don't go -35.15 immediately. In fact days go by and I still don't put money in and a week later when I do they still don't overdraft my account and I put a dollar in and everyone is happy.
Simple, well known practices that wells Fargo just does not offer. Sketchy business if you ask me.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Boulder 29th Street Mall at Boulder, CO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Wellsfargoisbs, May. 27, 2012
Nothing against the employees they have, all nice people. But wells Fargo is a bank that wont utilize technology to help you save, instead they don't use it so when you make a mistake you pay them your hard earned paycheck because they need it more than you. Chase is amazing and I highly recommend. Anytime I spend a cent I immediately am alerted and when I accidentally overdraft .15 cents, I don't go -35.15 immediately. In fact days go by and I still don't put money in and a week later when I do they still don't overdraft my account and I put a dollar in and everyone is happy.
Simple, well known practices that wells Fargo just does not offer. Sketchy business if you ask me.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Boulder 29th Street Mall at Boulder, CO
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They forgot about me
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by jamesryan531, May. 24, 2012
I went in to the branch at the end of last week seeking mortgage approval and was assured I would receive a call by their "mortgage professional" that day or monday at the latest. It is now the end of the next week. They have held my money and business for too long, my money and business are going to another bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Goldenrod Branch at Winter Park, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jamesryan531, May. 24, 2012
I went in to the branch at the end of last week seeking mortgage approval and was assured I would receive a call by their "mortgage professional" that day or monday at the latest. It is now the end of the next week. They have held my money and business for too long, my money and business are going to another bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Goldenrod Branch at Winter Park, FL
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Dazzed and Confussed
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by DAZZED, May. 23, 2012
I was told Wells Fargo was an agressive Bank for small business? I was wrong! I own my home, good credit, strong sales in my one man Business, reviewed my application with supporting documentation...documentation was never sent with applications? Twice declined for credit? I have a 770 credit score? did a wire via the Bank, takes the girl 20 minutes, and she ask " Where is Boston Mass? I said your joking, and she said no? They are robots, not people...
they will loan me money against my house. I have 4 lenders with a total of 250,000. credit, all in good standings, but Wells Fargo said NO. My money will be going to another Bank. Shame on you wells fargo...
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, East Commercial Boulevard at Fort Lauderdale, FL
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby DAZZED, May. 23, 2012
I was told Wells Fargo was an agressive Bank for small business? I was wrong! I own my home, good credit, strong sales in my one man Business, reviewed my application with supporting documentation...documentation was never sent with applications? Twice declined for credit? I have a 770 credit score? did a wire via the Bank, takes the girl 20 minutes, and she ask " Where is Boston Mass? I said your joking, and she said no? They are robots, not people...
they will loan me money against my house. I have 4 lenders with a total of 250,000. credit, all in good standings, but Wells Fargo said NO. My money will be going to another Bank. Shame on you wells fargo...
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, East Commercial Boulevard at Fort Lauderdale, FL
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WORST BANK EVER!
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by lindafredwaters, May. 23, 2012
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
* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Pine Island Branch at Saint James City, FL
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lindafredwaters, May. 23, 2012
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
* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Pine Island Branch at Saint James City, FL
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Foul up and denial
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by turniptruck, May. 16, 2012
I do a lot of wire transfers to my overseas suppliers. WF has raised the fee from 20.00 to 45.00 in the past year. Worst of all 3 out 10 this year have been screwed up- they sent one to the wrong account, and 2 were forgotten and not sent until I returned to check on them. To top it all off, they tried to BS me and say wire transfers take 7 business days. I wrote a note to the manager asking for an appointment to talk about the situation and the clerk tossed it in the trash as I left.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Las Vegas Tower Branch at Las Vegas, NV
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby turniptruck, May. 16, 2012
I do a lot of wire transfers to my overseas suppliers. WF has raised the fee from 20.00 to 45.00 in the past year. Worst of all 3 out 10 this year have been screwed up- they sent one to the wrong account, and 2 were forgotten and not sent until I returned to check on them. To top it all off, they tried to BS me and say wire transfers take 7 business days. I wrote a note to the manager asking for an appointment to talk about the situation and the clerk tossed it in the trash as I left.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Las Vegas Tower Branch at Las Vegas, NV
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Stay Away unless you love being taken advantage of
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by BigWhale, May. 15, 2012
Had a very terrible experience with their loan department. In particular with their bait and switch tactics. They over promise and then under deliver. Timothy Dyson quoted me 1.0% + prime for a HELOC but when I received my paperwork, it was 2.25% + prime. When I noticed the discrepancy, I called Timothy Dyson and he said he'd look into it saying that isn't correct. Days went by and I didn't hear from him so I called him again. Same run around again.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Tustin-Collins Branch at Orange, CA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BigWhale, May. 15, 2012
Had a very terrible experience with their loan department. In particular with their bait and switch tactics. They over promise and then under deliver. Timothy Dyson quoted me 1.0% + prime for a HELOC but when I received my paperwork, it was 2.25% + prime. When I noticed the discrepancy, I called Timothy Dyson and he said he'd look into it saying that isn't correct. Days went by and I didn't hear from him so I called him again. Same run around again.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Tustin-Collins Branch at Orange, CA
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Do not walk. Run from this place.
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by wesdaymusic, May. 15, 2012
I've never been anywhere where management was more rude than they were at this location. All the WellsFargo branches I'm aware of in Birmingham, AL have a rotating door of unskilled labor posing as tellers. Honestly, if you need cash back from a deposit, they have to have it approved by a manager. It's infuriatingly slow because of this.
I had one employee accuse me of taking a picture of their sign-in sheet when I was using the calculator on my phone. I was already on the way out, but that drove it home for me. It's a comedy of idiots in this place.
On top of all of this, I was in the process of improving my credit. I had everyone paid off or was at least current with my debts, and WellsFargo wouldn't approve a $300 SECURED credit card to help improve my credit rating (which I have since raised to around 650 thanks to the helpful staff at Regions and BBVA Compass who worked with me). When my grandfather visited after he assumed I must not know how to talk to them, he reported back to me that they were rude to him.
They have insulted me and my family, and as far as I can tell, they have no redeeming value.
Just walk into a BBVA Compass and tell me the people aren't friendlier. I dare you. The same holds true with Regions.
This place is seriously the worst bank I've ever had the displeasure of dealing with. If you want to learn that lesson for yourself, feel free to, but I'm warning you now -- it would be a mistake.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby wesdaymusic, May. 15, 2012
I've never been anywhere where management was more rude than they were at this location. All the WellsFargo branches I'm aware of in Birmingham, AL have a rotating door of unskilled labor posing as tellers. Honestly, if you need cash back from a deposit, they have to have it approved by a manager. It's infuriatingly slow because of this.
I had one employee accuse me of taking a picture of their sign-in sheet when I was using the calculator on my phone. I was already on the way out, but that drove it home for me. It's a comedy of idiots in this place.
On top of all of this, I was in the process of improving my credit. I had everyone paid off or was at least current with my debts, and WellsFargo wouldn't approve a $300 SECURED credit card to help improve my credit rating (which I have since raised to around 650 thanks to the helpful staff at Regions and BBVA Compass who worked with me). When my grandfather visited after he assumed I must not know how to talk to them, he reported back to me that they were rude to him.
They have insulted me and my family, and as far as I can tell, they have no redeeming value.
Just walk into a BBVA Compass and tell me the people aren't friendlier. I dare you. The same holds true with Regions.
This place is seriously the worst bank I've ever had the displeasure of dealing with. If you want to learn that lesson for yourself, feel free to, but I'm warning you now -- it would be a mistake.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
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Run around
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by jaw1181, May. 11, 2012
Started with Wells Fargo (as per my fathers request) in April 2012. After three weeks time I have had nothing but mixed messages followed by broken promises in regars to callbacks as well as desk clerks telling me that the supervisor was out to lunch and unable to be contacted,(it was 4pm on a friday). I will soon be closing my account with them and advising my father to due the same. I recommend anybody thinking about opening an account with them to SERIOUSLY look elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Niceville Branch at Niceville, FL
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby jaw1181, May. 11, 2012
Started with Wells Fargo (as per my fathers request) in April 2012. After three weeks time I have had nothing but mixed messages followed by broken promises in regars to callbacks as well as desk clerks telling me that the supervisor was out to lunch and unable to be contacted,(it was 4pm on a friday). I will soon be closing my account with them and advising my father to due the same. I recommend anybody thinking about opening an account with them to SERIOUSLY look elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Niceville Branch at Niceville, FL
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Wells Fargo scamming people who are non customers
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by DontCallMeAgain, May. 02, 2012
Got a call from 407-681-2336 - not recognize the number so I returned the phone call and the person identified herself as Juanita working in Casselberry FL office. She would not tell me why she called and expected me to give her a lot of personal information which I did not. I told her I have never banked or done any business with Wells Fargo and will never since their reputation is very low. Credit Unions are the way to go and also be debt free. This is a scam from Wells Fargo to try getting personal information God only knows for what when I have never done business with them. BEWARE!!!
* this review was made on Wells Fargo Bank, Casselberry Branch at Casselberry, FL
2 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby DontCallMeAgain, May. 02, 2012
Got a call from 407-681-2336 - not recognize the number so I returned the phone call and the person identified herself as Juanita working in Casselberry FL office. She would not tell me why she called and expected me to give her a lot of personal information which I did not. I told her I have never banked or done any business with Wells Fargo and will never since their reputation is very low. Credit Unions are the way to go and also be debt free. This is a scam from Wells Fargo to try getting personal information God only knows for what when I have never done business with them. BEWARE!!!
* this review was made on Wells Fargo Bank, Casselberry Branch at Casselberry, FL
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