Wells Fargo Bank, Review

Banker have bad customer service @ the noriega branch, sf
Overall Rating
Office Environment & Staff
Waiting Time
by cute, Nov. 12, 2010

Tellers are more welcoming and friendly then the bankers. The banker made me wait for a long time, did not check in and only took down my information when stated that she will take care of my account. I checked my account and it was not taken care of nor did I get a phone call as she stated.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

WELLS FARGO, WOODED ACRES BRANCH, WACO, TEXAS
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by lmwoolf1953, Nov. 11, 2010

A BANK WITH A CIRCUS TYPE ATMOSPHERE AND A BRANCH MANAGER WHO DOES NOT KNOW HER RIGHT FOOT FROM HER LEFT!!! OPENED AN ACCOUNT ONLINE, 2 MONTHS LATER THEY CLOSED IT BECAUSE OF NEGATIVE INFO FROM CHEX SYSTEMS!!! HAD IT ALL CLEARED UP WITH CHEX SYSTEMS AND THE MANAGER OPENED ANOTHER CHECKING ACCOUNT FOR ME...10 DAYS LATER, THEY CLOSED IT AGAIN!!!! LIKE WTF???? MY INSURANCE DRAFTS AND EVERYTHING GOT MESSED UP!!! MANAGER REFUSED TO SPEAK WITH ME!!! I HAVE REPORTED THEM TO THE OFFICE OF THE COMPTROLLER OF THE CURRENCY, AS THE CLOSING BALANCES WERE INCORRECT!!! I EMAILED JOHN STUMPF, CEO OF WELLS FARGO ABOUT THE SNAFU'S!!! AND I WROTE TO WARREN BUFFETT, THE BILLIONAIRE INVESTOR, AS HIS COMPANY IS THE LARGEST SHARE HOLDER IN WELLS FARGO!!! TO WELLS FARGO, GOOD RIDDANCE!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
7 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

wells fargo on Montana
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SANTAMONICA, Nov. 04, 2010

The Montana branch is horrible! The parking lot is the tiniest I have seen, fit for 4 cars. So I was forced to park in the ATM slot, had no other choice. I was approached by perhaps a manager who was polite but upset I had parked there. The teller was an nice but very inexperienced and asked the same questions twice, either that or she had her mind on more important issues. I have over 4 accounts there and with the interest rates they offer, I may transfer everything to Citibank up the street.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

santa monica
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SANTAMONICA, Nov. 04, 2010

The Montana branch is horrible! The parking lot is the tiniest I have seen, fit for 4 cars. So I was forced to park in the ATM slot, had no other choice. I was approached by perhaps a manager who was polite but upset I had parked there. The teller was an nice but very inexperienced and asked the same questions twice, either that or she had her mind on more important issues. I have over 4 accounts there and with the interest rates they offer, I may transfer everything to Citibank up the street.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

santa monica
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SANTAMONICA, Nov. 04, 2010

The Montana branch is horrible! The parking lot is the tiniest I have seen, fit for 4 cars. So I was forced to park in the ATM slot, had no other choice. I was approached by perhaps a manager who was polite but upset I had parked there. The teller was an nice but very inexperienced and asked the same questions twice, either that or she had her mind on more important issues. I have over 4 accounts there and with the interest rates they offer, I may transfer everything to Citibank up the street.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

poor customer services by there manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by brown, Sep. 24, 2010

wells fargo palos verdes is the worst place to do business.. There customer services sucks ,The manager by name laurena luna has trun that place to night horror there customer services is very very poor,I went there to cash a chaque.cos I don't look spanish there manager gave me an altitude and left me behind to deal with a spanich guy of which  I came befor the guy ,I was so pissed up I have to leave and go to citi bank and open up another account cos my plans is to open a new account with them since the people i did some work paid me with wells fargo check which runs in some thousands..The lady by name Laurena Luna sucks....

* this reviewer had 1 - 2 banks before.
3 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

customer service
Overall Rating
Office Environment & Staff
Waiting Time
by Sick of poor service, Sep. 08, 2010

I am extremely dissapointed in this branch, their drivethru seriously takes 10 minutes for a simple deposit and they are always pushing for new services, it's like they don't want to give you a reciept unless you agree to a new product.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Dana
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Dana5, Sep. 03, 2010

This is the closest Wells Fargo to my house - I'm going to start driving further or change banks.  The tiny akward parking lot is never safe to get in and out of for starters and the service (not the tellers) in poor.  The tellers are always nice - give candy to the kids (which is nice) but if you are doing anything besides making deposits or withdrawals -go somewhere else.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Terrible Service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Will, Sep. 01, 2010

The ATM machine at this location is the worst of all I've ever seen. You go to be very careful not to get your car scratched on either side after you're done at the machine.

The average wait time for a drive-through desposit is much longer than that at other local banks such Community State bank.

An much more ...

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Consistently disappointing
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Frustrated, Aug. 28, 2010

I have been banking here for a couple of years.  There is a banker who consistently fails to answer phone calls and follow through with business that she promises to get done.  The last time that I asked to terminated a cd, it was renewed automatically, at a lower rate.   

The tellers are polite, but doing business beyond deposits and withdrawals is frustrating.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Horrible Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Livid, Aug. 05, 2010

My company had an acct. here. They let 100's of white outted check thru (this should have been a red flag!) and the employee stole thousands of dollars.
A friend had a hefty savings acct until recently when he came back from overseas and the acct was wiped out. I have several accts and am pulling the money out asap. Some one is charging things overseas to my acct. and this bank didn't red flag it! As soon as possible I will pull my loan out from here too!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Bill_review
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BillTigard, Jul. 22, 2010

I agree, run from this branch. The management is awful. Very poor service. Management is top-down and this bank is evidence of how bad it can get. She has big attitude, and seems to play favorites with her employees.They used to have a good banker and she has left, probably she was too good and this manager felt threatened. I don't know how the tellers cope with this manager.  I like Wells Fargo but now I'm going to go with another bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Stunningly poor service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by formerwells client, Jul. 21, 2010

I had a safe deposit box in this branch for nearly 20 years, in fact, since the bldg was built. I was unable to walk into the branch and have the local folks look up the box number so I could pay final fees and have the box drilled. (I had lost the keys.. my problem, not theirs.)

The local folks told me that the records were all held in Portland Oregon, about 1,500 miles away.

After a huge amount of running around and dozens of phone calls to voicemail (live bodies almost never answer the phone, and several trips to the branch,  I finally got matters settled.

Now months later, I have received letters telling me that they were going to send the unclaimed contents to California and that  I have an outstanding bill, none of which is correct.  I paid all fees when I picked up the contents months ago.

After another half dozen phone calls, they agree that thereare no unclaimed contents or fees outstanding and that their correspondence is in error.

What a waste of time. What a huge, brain dead bureacracy.  

If your time and money are  important to you, use another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Poorest bank I have EVER dealt with!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by vixter0526, Jul. 19, 2010

RUN from this bank!!!  As others have stated, the management never seems to be available, and there's nothing the regular tellers will do to help you.  My online account information is VERY hard to follow, and their charges are just ridiculous!  There's a $2.00 fee just for checking your balance by phone!  I normally have a 4-day hold on deposited checks, but because they are affiliated with Wachovia Bank, I was told checks drawn from Wachovia would be available the next day.  The very next week, the same manager I spoke with told me there's nothing he could do, and I had to wait the 4 days, when all they had to do was check with Wachovia and verify that the funds were available.  These people ALL have their heads up their asses!  They have no clue what's going on, very non-professional and uninformative!  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Southside Basha Wells Fargo
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HavaKat, Jul. 14, 2010

Visited Wells fargo Wednesday, 9am, to have a CASHIER Check cut from $'s in my own Wells Fargo checking account so that I could send money to Title company for close on my home Friday.  

Issues: Tellers can't cut a cashier check for over $250,000 without mangager approval
Issue: No manager on duty in any branch in the city.
1 manager on leave, one had a funeral, all others are in meetings. No one available to help until later in day at another location.
Issue: Tellers voiced empathy but could not provide a resolution. Dialogue was a blame game...not our fault...no one here...bla bla bla. No one attempted to reach a manager to assist me.

Wells Fargo has been my bank for almost 40 years. I have kept most financials with them and have numerous accounts. The Wells Fargo Banks have frustrated me to the point that I am paying cash for a home, instead of mortgaging as originally planned. They 'approved me' but the underwriters continually asked for more and more information until I decided to pay cash. This last visit is the last straw, I should be able to access my own money and there should be a manager available at all times. I plan to take all business to another bank.  


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Wells Fargo bank customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Sugar Land Citizen, Jul. 04, 2010

Watch out here!!  Manager extremely rude to me for No reason, just nasty personality he had, and I had my 10 year old daughter with me.  We have been with this branch since it opened and before it was even Wells Fargo, 18 years. We have very big deposits with them and several accounts.  I will NEVER ever go to the Sweetwater Branch again!!!!!

The Branch at Randall's Williams Trace is super kind, friendly and helpful!  Has great hours, too.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Wells Fargo - West Towne
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by eclectic, Jun. 21, 2010

Very slow service.  Staff, including manager is aloof and borderline rude.  Have trouble with anything except simple deposits.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
8 of 15 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment