Wells Fargo Bank, Review

Not at all customer friendly
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by aa0303, May. 23, 2011

Not customer friendly at all. They only try to upgrade your account rather than helping you.
Please do yourself a favor, dont go here.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Coit & 190 Branch at Plano, TX
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Bank Search
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by yshoes, May. 23, 2011

I'm currently looking for a new banking relationship.  Based on the reviews read, there is no way Wells Fargo would be a choice.  The customer interaction is horrible when there's a problem.  If you don't agree with the customer, they should still be treated with couresty. Everyone thanks for the reviews.  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Cleveland Private Banking at Cleveland, OH
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Criminal Banking
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by platteriver33, May. 16, 2011

Wells Fargo customer service is marginal at best and criminal at worst. When I my bank in Nevada verifies that the funds I sent my daughter cleared from my account to her account last Wednesday. Well Fargo declares that these funds are still not available for another 3 days. There must be a policy to impose a hold over a hold despite proof that the funds are in the possession in Wells Fargo depository. I am contacting the Wells Fargo Office of the Comptroller to commence a formal investigation of this branch's activity.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mitchell Bridge Branch at Athens, GA
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Tony Soprano
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by twolngo, May. 12, 2011

I am one-starring this site (USbanklocations.com) because it does not appear any of the reviews are attached to a particular bank. USbanklocations, you have some 'splaining to do! This site stinks.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, East Windsor Branch at Hightstown, NJ
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Apparently, the Customer is Never Right
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by mh42, May. 03, 2011

On April 28, 2011, I retrieved several US Savings Bonds from my safe deposit box at the Green Hills branch, and requested to cash them and deposit them into my Checking account.  I had done this several times over the course of a few years, as a Wachovia customer.  I was told that I would NOT be able to redeem them and was given copies of forms to fill out so that I could send my bonds into a US Treasury office.  I protested that I had cashed bonds out several times at that branch, but lost the appeal.  I further argued that both my sister and son had cashed out bonds at their local (VA and FL) Wells Fargo a few days before with NO trouble.  I was told that the policy of Wells Fargo was that my bonds could not be cashed, and furthermore, the manager had 23 years of banking service and was absolutely certain of this policy.
  I decided to go to another bank and told the Green Hills manager that should I find another bank to redeem the bonds, I would be back to close my Wells Fargo accounts.
  Ultimately I did find another bank to cash the bonds out -- and it was another branch of Wells Fargo!  The cashier was not aware of the procedure, but took the initiative to phone an organization which stepped her through the process.  
  I was very disappointed when I returned to my local Green Hills branch to let them know the ultimate result.  The manager, however, continued to be a "right-fighter" and would not concede that perhaps she may have gotten the policy wrong.  No apology for my inconvenience.
  This was my first experience with the Wells Fargo staff, and I was extremely disappointed. I am now in the process of searching for another bank.

 

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Green Hills Branch at Reading, PA
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Apparently, the Customer is Never Right
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by mh42, May. 03, 2011

On April 28, 2011, I retrieved several US Savings Bonds from my safe deposit box at the Green Hills branch, and requested to cash them and deposit them into my Checking account.  I had done this several times over the course of a few years, as a Wachovia customer.  I was told that I would NOT be able to redeem them and was given copies of forms to fill out so that I could send my bonds into a US Treasury office.  I protested that I had cashed bonds out several times at that branch, but lost the appeal.  I further argued that both my sister and son had cashed out bonds at their local (VA and FL) Wells Fargo a few days before with NO trouble.  I was told that the policy of Wells Fargo was that my bonds could not be cashed, and furthermore, the manager had 23 years of banking service and was absolutely certain of this policy.
  I decided to go to another bank and told the Green Hills manager that should I find another bank to redeem the bonds, I would be back to close my Wells Fargo accounts.
  Ultimately I did find another bank to cash the bonds out -- and it was another branch of Wells Fargo!  The cashier was not aware of the procedure, but took the initiative to phone an organization which stepped her through the process.  
  I was very disappointed when I returned to my local Green Hills branch to let them know the ultimate result.  The manager, however, continued to be a "right-fighter" and would not concede that perhaps she may have gotten the policy wrong.  No apology for my inconvenience.
  This was my first experience with the Wells Fargo staff, and I was extremely disappointed. I am now in the process of searching for another bank.

 

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Green Hills Branch at Reading, PA
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Never visit again! Never!!!
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by Deshen, Apr. 29, 2011

This branch has a man whose first name is David, sorry for I forget his last name -_-# I really really hope he is not the manager of this branch but he does sit in a single office room and dress in suit. This man is very very rude and uneducated, his attitude,language and hand gestures made me angry within 1 minute, he always use his index finger point at me and talk to me as he is my boss! Come on! I'm your customer not your employee! I have decided to close my wells fargo saving account, I really miss Wachovia and hope it can come back!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Glasgow Branch at Newark, DE
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main office
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by dinkydow, Apr. 26, 2011

very rude,customer service poor,staff at main customer service number have no idea what is going on,very,rude.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Furys Ferry Branch at Augusta, GA
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Buffoons
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by strypz1, Apr. 23, 2011

they must only hire the graduates of special ed. The tellers here are so incompetent it really makes me wonder. They have screwed up my last four mortgage payments including applying the last one to a different individual! Unfortunately my Mort is locked in with them.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, West Yakima Branch at Yakima, WA
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Wells Fargo Gig harbor
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by JDS8, Apr. 18, 2011

WF has a way of making sure they get every penny out of you they can. What a horrible bank. The only good thing I can say is most of the people are great and I feel bad for them working there. It is embarrasing and I see it on their faces all the time. I even went so far as to open another account and compare transactions...it is funny how long WF will take to put our money in the bank that other banks take care of immediatly.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Gig Harbor Branch at Gig Harbor, WA
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MR MIKE
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by MRMIKE, Apr. 15, 2011

I am acustomer of many years before it was First Union Bank,since Wells Fargo took it over, it is a complete caos. Employees seem confuse about rules and regulations and evidently, they are not getting any help from the branch manager who in return should go back to school and learn the banking basics. Too many mistakes and mishaps even to mention. Stay away if you can!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Plainfield Oak Park at South Plainfield, NJ
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Wells Fargo Bank Drive-Thru
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by rjbleist, Apr. 11, 2011

i was a customer at wachovia, for many years.. and had no problems. then wells fargo took over. since the new name.. i have tried to make transactions thru their westomont drive-thru.. a total of 5 times. each time.. the wait was horrendous. it wasn't a matter of too many customers before me.. for there was never more than two.. and most times, just one. in my last visit.. another disgruntled customer beeped her horn.. tired of the long wait. i totaled the time i waited, in my five trips.. and it came to almost 2 hours. that's 2 hours of waiting time for 5 trips to a drive-thru. that alone.. is forcing me to cancel my account. in addition, three of the five times.. i let the teller know what denominations i wanted, by way of a written note. each of these three times..  the teller got the denominations incorrect. if you read: Fifty $1's.. would you understand that to mean Fifty Single Dollar Bills? the teller gave me one $50 bill. if you asked for all small denominations.. would you expect to get nothing but hundred dollar bills? btw. why must i have to turn the speaker on to speak to a teller. why can't the speaker be on, during the whole transaction? i had just talked to the teller.. then seconds later, while still at the drive-thru.. i remembered something i wanted to add. too late. the teller had turned her speaker off, without giving any pause. sure.. i could have turned my speaker back on.. but should it have had to go like that? what was her hurry? sure didn't make me feel special. kind of rude, if you ask me.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Westmont Plaza at Collingswood, NJ
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Criminals
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by Smsfca10, Apr. 11, 2011

My mother is 90 and has suffered several strokes, thus I oversee her finances. Regardless, Wells Fargo's Millbrae branch repeatedly harassed her over the phone, urging her to open various accounts, lines of credit and a credit card. My mother can neither speak nor comprehend well and she repeatedly told this to the Wells Fargo employee and asked that he stop calling her.

Instead, without any authorization from my mother or me, he opened in her name a new checking account, an ATM card, a credit card, and a Wells Fargo line of credit. Of course, the checking account required that he move money from another account, and both it and the line of credit came with an annual fee.

Only later did Wells Fargo send notice to my mother's house acknowledging that it lacked her signature on all of these new accounts and asked that she sign a form, essentially providing authorization after the fact.

She didn't sign and instead I called Wells Fargo, the national 800 number and the local branch, and that's when the situation turned truly appalling. The 800 number fumbled its way through several calls, first providing the incorrect contact information for my mother's local branch, then keeping me on hold for fifteen minutes before hanging up, and then, finally, speaking to a local branch manager on my behalf and reporting that it couldn't determine who had called my mother or opened the accounts.

The local branch manager said the same thing, that all of its employees receive call sheets and it's impossible to track who harassed my mother and then illegally moved her money around and opened these accounts. Essentially, no one would be reprimanded and obviously the practice would continue.

Except they're not telling the truth. I spoke with my lawyer, who reported that this practice is done through the bank's marketing division and whoever fraudulently opened these accounts received a commission. Which can obviously be traced.

The bottom line is Wells Fargo acted fraudulently and while I will close all accounts there this week, based upon its indifferent response, I suspect this behavior is widespread, at least within the Millbrae branch at 490 Broadway.

When a bank harasses and subsequently takes money from a 90-year-old woman who can't comprehend or communicate, someone must be held accountable. This is fraud and elder abuse. And Wells Fargo's response to all of this has been appalling.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Millbrae Branch at Millbrae, CA
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treated like garbage!
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by readme, Apr. 08, 2011

the worst customer service ive had in years. straight lied to me and said the asst man(middle easten guy) had left for the day and then he walks in putting out a cigarette. i asked for my paper he had left a mesg for me saying was ready and he wanted me to sit and wait. he knew exactly who i was and, after explaing i was in a rush and, asking him 5 times for the paper, he said he didnt have it anymore. another, in my face lie. i have a message on my machine,from him,thats says its there ready to pick up. so all this is heard by all the employees and, customers. i then ask to speak with his manager, wich isnt in and, they say will have to call for me. so i jokingly tell another male employee standing close that all i need is my goddamn paper, that they asst man has for me to pick up. he then told me i had to leave. i asked why and,he said i just had to leave. so i asked for my paperwork again, he said he knew who i was and, somehow i would get it. he again told me to leave. had i raised my voice or anything i might expect something but this guy liked his moment of power and it must have made him feel good to tell a longtime customer to leave the bank. i asked why and he couldnt say.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Huffman Branch at Anchorage, AK
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cory sharbenol should be fired
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by usuck, Apr. 07, 2011

Basically, calls are never returned. Horrible customer service and the sole reason I closed my account. Complete lack of management at this branch, bankers never show up for appointments and 30 minute .lines....thank you for stealing my money to pay ur crappy manager.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Fort Collins Branch at Fort Collins, CO
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Agreed! Horrible Customer Service! I'm Done!
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by sampson22, Apr. 05, 2011

I've banked with Wells Fargo for almost 10 years now and I couldn't agree more with the other people that have talked about their horrible customer service. On top of that, their personal bankers have absolutely no idea what they are doing seeing as how every year or 2 I'm told that I'm not in the right accounts for myself...to which I always say 'you guys put me in them' and then they say some back handed comment about the last banker that helped me....like that really makes me have more faith that this one knows what they're doing?!?

I am over ridiculous charges, bankers not showing up for meetings, way too long of lines and basically being treated horrible.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fort Collins Branch at Fort Collins, CO
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Wells Fargo Pearl District Branch
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by winston, Apr. 01, 2011

I have been a Wells Fargo customer for 25+ years and I have finally had enough of its poor customer service. I have been Wells number one fan until 12 months ago and from that point, everything from loans, transferring money, charging me for a safe deposit box I don't have, and the rudest, most condescending staff I have ever encountered has led me to the decision to move away from the bank. The service manager Dara need a lesson in service.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Pearl District Branch at Portland, OR
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Stay away
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by aabsm, Mar. 29, 2011

I've had a major business account with this bank for several years. They have always been combative, and make you feel like they're your customer rather than the other way around. This bank changes their policies willy nilly, and arbitrairily assigns check holds when they feel like it. They charge excess fees, and invent silly fees to charge. In just the past 2 weeks, they have put a 10 day hold on a local bank check and caused us problems, they have also put a 7 day hold on a local cashier's check treating it like an out of town check, then charging us a cash deposited fee on top of that. This bank charges us $50+ per month just because we deposit cash! Stay away, we are in the process of getting out ourselves.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sylacauga Office at Sylacauga, AL
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Wedgwood Branch, Seattle, WA
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by clare, Mar. 22, 2011

Assuming that their ATM machine which invites you to buy stamps does not charge extra for them -- a silly assumption, to be sure, but then when you buy stamps at supermarkets, for example, they do not charge extra -- I decided to buy some stamps after depositing my checks. I then realized -- too late to do anything about it -- that they charge an almost $2 fee for 18 stamps! That is at least 4 more stamps worth! Outraged, I went inside to see if I can return the stamps, get my money and just go across the street to buy them at the post office. $2 is not a lot of money but I really did not want to be an enabler in such a rippoff. But there was no sympathy for me inside the Wedgwood Branch, even though we have been with the bank for many, many years and have been outstanding customers. I was told they were not responsible for their ATMs, that the ATM did post the price (true, but at the very end of the process while there is no warning on the initial screen that there is such a high mark-up), and that I could basically fly a kite. The manager was defensive and even rude. I am seriously considering taking my business elsewhere

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wedgewood Branch at Seattle, WA
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Wells Fargo Bank ,South brunswick NJ
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by Gallu, Mar. 14, 2011

Please never have any account with this bank.The representatives are not friendly.Especially Nadeem(Representative's name),it is a real waste of time to deal with these people.These people need to learn to help customers & not complain about their own duties with Wells Fargo.If you are unhappy with your job please quite.Don't be a pain to customers

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, South Brunswick at Kendall Park, NJ
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