Wells Fargo Bank, Crabtree Valley Branch

Name:Wells Fargo Bank, Crabtree Valley Branch
Full Service Brick and Mortar Office
Review:858 client reviews
Location:4321 Glenwood Avenue
Raleigh, NC 27612

Wake County
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Phone:919-420-0885
FDIC Cert:#3511
Established:2003-06-01


The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
Established:1870-01-01
FDIC Insurance:1934-01-01
Holden By:Wells Fargo&Company
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4767, view all, view on map
Website:www.wellsfargo.com
Total Assets:$1,712,535,000,000
Total Deposits:$1,462,385,000,000
Total Equity Capital:$162,354,000,000
Total Domestic Office Deposits:$1,442,034,000,000
Net Income:$7,610,000,000
Quarterly Net Income:$4,037,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:10%
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Client Review

858 client reviews of Wells Fargo Bank scored 2 out of 5.

What Did She Mean by That?
Overall Rating
Office Environment & Staff
by MsMochaMom, May. 09, 2013

Yesterday I went into this branch to make a quick deposit. I will note that this is not my usual location. I grabbed a deposit slip, filled it out and proceeded through the line. When I got to the counter, **** said, "I can take you over here." I let her know I wanted to cash and deposit two checks so they would show up immediately. She replies, "OK, IF YOUR ACCOUNT WILL LET YOU."  I answered back with, "what do you mean?" She stated, "well it depends on what type of  account you have and how much is in it." WHOA!!!!! At this point I felt very offended. Why would you make such a comment when I have to swipe my ATM card for one, which means I have a checking account, and for two, you will also be able to see exactly how much money I have in the account?
I let her finish the transaction, said thank you and on the way out, asked a consultant who the manager was of this branch. I could not believe the lack of customer service or really just lack of manners. I called back to the branch and asked for the manager by name. I was told she was in a meeting and insisted she could help. I explained to her that  I had been a customer for over 10 years and I never heard such a comment, and it made me feel uncomfortable. She replied, "Well we cant see if you have been a customer with us for 10 years or three months." Did she really just add upset to injury? "I will coach her on this matter." I said alright and thank you, but I only felt worse.
It should not matter if you see someone on a regular basis or not to show COMMON COURTESY. I thought that was a part of the Wells Fargo motto.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Crabtree Valley Branch at Raleigh, NC
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