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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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A total of 598 Reviews with 1 Star
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Michael Davis
Overall Rating
Office Environment & Staff
by MDavis0735, Jul. 22, 2013
I have been a Wells Fargo customer for many years, and have been very pleased with my banking relationship. I moved to the area in 2009 and began doing business with the local branch. I found the people at the branch very friendly and helpful.
In May of this year I began a review of my estate planning. I decided to change beneficiaries on several mutual fund holdings. I contacted the funds and gathered the required documents to make the change. Three of the mutual funds required a medallion signature guarantee.
I filled out the forms and on May 13, 2013, and I contacted my Wells Fargo branch by phone. I explained that I needed a medallion signature guarantee. The lady I spoke with told me that yes, Wells Fargo did offer that service to its customer and I could stop by at any time.
I drove to the branch, waited outside the banker’s offices and when I was able to speak with someone, they informed me that the one person who had authority for a medallion signature guarantee was not in, but would be available the following Wednesday.
On Wednesday, May 15, 2013, I returned the branch and inquired about the signature guarantee. I was told that the person who could do the medallion signature guarantees was not available. I said it was all right; I would stop by another day.
I put the forms aside and forgot about them for a while, then in early June I went back to the branch with my forms. I waited outside the banker’s office and when asked, I explained why I was there.
Shortly, Mr. Ronak Shah stepped out of the office to speak with me. I explained that I needed a medallion signature guarantee for three beneficiary forms. Mr. Shah asked to see the forms and I handed them to him.
Each form was folded to the page that required the signature guarantee, and a stamped envelope was attached to each with a paper clip. Mr. Shah carefully read the first form, in the process; he managed to drop the envelope to the floor. I knelt down and retrieved the envelope from the floor at Mr. Shah’s feet. Mr. Shah carefully read the second form, he drop the envelope to the floor. I knelt down and retrieved the envelope from the floor. Mr. Shah read the third form and again, dropped the envelope to the floor. For the third time, I knelt and retrieved the envelope from the floor at Mr. Shah’s feet.
After three to four minutes of study, Mr. Shah advised me that he could not do a signature guarantee because I had already signed the forms. This in spite of the fact that I am personally known to several employees the bank, I had three forms of signature identification, and I offered to demonstrate my signature for his approval.
I left feeling a bit unhappy. I’m sure Mr. Shah didn’t intentionally drop my envelopes, one by one, but he did stand there while I knelt to retrieve them three times in a row and never said so much as, “sorry.†And I was displeased that he would not accept my signature on the forms as my own, given the personal relationship I (once) had with Wells Fargo.
In the end I told myself that Mr. Shah was being professional and that I should follow his instruction, go back to the funds, get new forms, complete, but not sign them, and return for the required signature guarantees.
I wasn’t excited about the prospect of downloading and completing new forms, so I put it off. Then July 18, 2013 I did locate new forms, print them and complete them as per Mr. Shah’s instruction.
On July 19, 2013, I went back to my Wells Fargo branch, took care of a few deposits and asked to see a banker. Mr. Shah appeared and I explained the reason for my visit.
I was ushered into the Bankers office and asked to take a seat. I presented the newly printed forms to Mr. Shah. He again went through each page carefully reading the information contained there in.
Although it was not required by the mutual fund companies, in cases where I had a statement at hand, I attached it to the form for the fund companies convenience. Mr. Shah spent a great deal of time studying these statements, which irritated me somewhat. After all, these are not Wells Fargo accounts, and in my way of thinking, the details of my holdings in other financial institutions are really none of Mr. Shah’s concern. I said nothing and waited patiently.
Finally Mr. Shah got up, took one of the three forms to a copy machine and made a copy. I thought to myself, “If he needs a copy of each, why doesn’t he simply copy all three at the same time?†But I said nothing and waited patiently.
Mr. Shah returned to his desk and again spent a minute or more studying my private financial information. At last, he finally stamped the document and handed it back to me.
The Mr. Shah picked up the second form and again began rereading it, line by line. After a few minutes (at this point my family, who had been waiting outside, gave up and left to do their shopping), Mr. Shah looked up from his studies and asked, “Do you have a statement for this account?†I said, “No, this is an online account, I don’t receive a paper statement.†Mr. Shah said, “Well I must have one.â€
I explained that I had attached statements to the forms as a courtesy to the fund companies, and that they were not a required part of the documentation. Mr. Shah insisted that he must have a copy of my mutual fund statement. I said that my understanding of the purpose of the signature guarantee was to verify that the signature on the document I was presenting was indeed my own, and that my personal financial information was none of Well Fargo’s concern.
Mr. Shah was adamant that he would not guarantee my signature without full disclosure of my personal financial information.
At this point I asked to speak to a manager. In a few moments a lady appeared and introduced herself as Ms. Angel Williams. I explained to Ms. Williams that this was my forth visit to the bank for what should have been a simple transaction. I explained that the forms I had brought did not require the attachment of a statement detailing share prices and quantities, and I explained that I had meet with Mr. Shah previously, and that after he had spent considerable time studying my documents, he had not made me aware of this peculiar requirement.
Ms. Williams began saying that, yes, my statements were required, and at the same time Mr. Shah interjected that, “I certainly did tell you that.†I said. “No sir you did not.†He again stated that he had, at which point I advised him, “Sir I am a customer of this bank, please do not tell me that I am a liar, or insinuate that I am stupid.†I went on to tell him that his condescending speech and attitude were insulting and that I certainly did not expect that from Wells Fargo.
Speaking to Ms. Williams, I said, “Is this some kind of new initiative to chase away long term customers?†“I am going to go home and think this through. I may not have an account at this bank tomorrow.†Ms. Willams said that she, “certainly hoped I would (still have an account).â€
I am unhappy with the treatment I received, but I’ve been a Wells Fargo customer for many years and have numerous automatic payments which are deducted from my account each month. It would be very burdensome to establish an account with another bank and change all of the payment agreements; otherwise, I would have closed my account that instant.
Why Wells Fargo needs to know how many shares I have in a particular mutual fund is beyond me. Why Wells Fargo requires this additional documentation when the mutual fund companies themselves do not is a further mystery.
What I do know for certain is that if Wells Fargo would like to see an exodus of customers, they should hire more people like Mr. Shah. Mr. Shah is clearly a very well educated and intelligent person. He is polished and professional in his demeanor, his hair is neatly cut and combed, his clothes are crisp and clean, even his nails are properly manicured. I am confident that his reports and documents are flawless, but he has no concept of customer service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Conifer Branch at Conifer, CO
20 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse


by MDavis0735, Jul. 22, 2013
I have been a Wells Fargo customer for many years, and have been very pleased with my banking relationship. I moved to the area in 2009 and began doing business with the local branch. I found the people at the branch very friendly and helpful.
In May of this year I began a review of my estate planning. I decided to change beneficiaries on several mutual fund holdings. I contacted the funds and gathered the required documents to make the change. Three of the mutual funds required a medallion signature guarantee.
I filled out the forms and on May 13, 2013, and I contacted my Wells Fargo branch by phone. I explained that I needed a medallion signature guarantee. The lady I spoke with told me that yes, Wells Fargo did offer that service to its customer and I could stop by at any time.
I drove to the branch, waited outside the banker’s offices and when I was able to speak with someone, they informed me that the one person who had authority for a medallion signature guarantee was not in, but would be available the following Wednesday.
On Wednesday, May 15, 2013, I returned the branch and inquired about the signature guarantee. I was told that the person who could do the medallion signature guarantees was not available. I said it was all right; I would stop by another day.
I put the forms aside and forgot about them for a while, then in early June I went back to the branch with my forms. I waited outside the banker’s office and when asked, I explained why I was there.
Shortly, Mr. Ronak Shah stepped out of the office to speak with me. I explained that I needed a medallion signature guarantee for three beneficiary forms. Mr. Shah asked to see the forms and I handed them to him.
Each form was folded to the page that required the signature guarantee, and a stamped envelope was attached to each with a paper clip. Mr. Shah carefully read the first form, in the process; he managed to drop the envelope to the floor. I knelt down and retrieved the envelope from the floor at Mr. Shah’s feet. Mr. Shah carefully read the second form, he drop the envelope to the floor. I knelt down and retrieved the envelope from the floor. Mr. Shah read the third form and again, dropped the envelope to the floor. For the third time, I knelt and retrieved the envelope from the floor at Mr. Shah’s feet.
After three to four minutes of study, Mr. Shah advised me that he could not do a signature guarantee because I had already signed the forms. This in spite of the fact that I am personally known to several employees the bank, I had three forms of signature identification, and I offered to demonstrate my signature for his approval.
I left feeling a bit unhappy. I’m sure Mr. Shah didn’t intentionally drop my envelopes, one by one, but he did stand there while I knelt to retrieve them three times in a row and never said so much as, “sorry.†And I was displeased that he would not accept my signature on the forms as my own, given the personal relationship I (once) had with Wells Fargo.
In the end I told myself that Mr. Shah was being professional and that I should follow his instruction, go back to the funds, get new forms, complete, but not sign them, and return for the required signature guarantees.
I wasn’t excited about the prospect of downloading and completing new forms, so I put it off. Then July 18, 2013 I did locate new forms, print them and complete them as per Mr. Shah’s instruction.
On July 19, 2013, I went back to my Wells Fargo branch, took care of a few deposits and asked to see a banker. Mr. Shah appeared and I explained the reason for my visit.
I was ushered into the Bankers office and asked to take a seat. I presented the newly printed forms to Mr. Shah. He again went through each page carefully reading the information contained there in.
Although it was not required by the mutual fund companies, in cases where I had a statement at hand, I attached it to the form for the fund companies convenience. Mr. Shah spent a great deal of time studying these statements, which irritated me somewhat. After all, these are not Wells Fargo accounts, and in my way of thinking, the details of my holdings in other financial institutions are really none of Mr. Shah’s concern. I said nothing and waited patiently.
Finally Mr. Shah got up, took one of the three forms to a copy machine and made a copy. I thought to myself, “If he needs a copy of each, why doesn’t he simply copy all three at the same time?†But I said nothing and waited patiently.
Mr. Shah returned to his desk and again spent a minute or more studying my private financial information. At last, he finally stamped the document and handed it back to me.
The Mr. Shah picked up the second form and again began rereading it, line by line. After a few minutes (at this point my family, who had been waiting outside, gave up and left to do their shopping), Mr. Shah looked up from his studies and asked, “Do you have a statement for this account?†I said, “No, this is an online account, I don’t receive a paper statement.†Mr. Shah said, “Well I must have one.â€
I explained that I had attached statements to the forms as a courtesy to the fund companies, and that they were not a required part of the documentation. Mr. Shah insisted that he must have a copy of my mutual fund statement. I said that my understanding of the purpose of the signature guarantee was to verify that the signature on the document I was presenting was indeed my own, and that my personal financial information was none of Well Fargo’s concern.
Mr. Shah was adamant that he would not guarantee my signature without full disclosure of my personal financial information.
At this point I asked to speak to a manager. In a few moments a lady appeared and introduced herself as Ms. Angel Williams. I explained to Ms. Williams that this was my forth visit to the bank for what should have been a simple transaction. I explained that the forms I had brought did not require the attachment of a statement detailing share prices and quantities, and I explained that I had meet with Mr. Shah previously, and that after he had spent considerable time studying my documents, he had not made me aware of this peculiar requirement.
Ms. Williams began saying that, yes, my statements were required, and at the same time Mr. Shah interjected that, “I certainly did tell you that.†I said. “No sir you did not.†He again stated that he had, at which point I advised him, “Sir I am a customer of this bank, please do not tell me that I am a liar, or insinuate that I am stupid.†I went on to tell him that his condescending speech and attitude were insulting and that I certainly did not expect that from Wells Fargo.
Speaking to Ms. Williams, I said, “Is this some kind of new initiative to chase away long term customers?†“I am going to go home and think this through. I may not have an account at this bank tomorrow.†Ms. Willams said that she, “certainly hoped I would (still have an account).â€
I am unhappy with the treatment I received, but I’ve been a Wells Fargo customer for many years and have numerous automatic payments which are deducted from my account each month. It would be very burdensome to establish an account with another bank and change all of the payment agreements; otherwise, I would have closed my account that instant.
Why Wells Fargo needs to know how many shares I have in a particular mutual fund is beyond me. Why Wells Fargo requires this additional documentation when the mutual fund companies themselves do not is a further mystery.
What I do know for certain is that if Wells Fargo would like to see an exodus of customers, they should hire more people like Mr. Shah. Mr. Shah is clearly a very well educated and intelligent person. He is polished and professional in his demeanor, his hair is neatly cut and combed, his clothes are crisp and clean, even his nails are properly manicured. I am confident that his reports and documents are flawless, but he has no concept of customer service.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Conifer Branch at Conifer, CO
20 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by 4urinformation 2013-09-07 21:12:02
Well Said and oh so polite even after having a bad experience. Thank you for sharing your story. I would think after so "MANY" bad reviews that someone who is in charge of certain branches would make it an importance to resolve the issues shared here or on any other website you can share your comments. Outer appearance does not win over the treatment of customers and certainly wont keep them...
1Peter 3:3-4 ~Do not let your adorning be external—the braiding of hair and the putting on of gold jewelry, or the clothing you wear— but let your adorning be the hidden person of the heart with the imperishable beauty of a gentle and quiet spirit, which in God's sight is very precious.
1Peter 3:3-4 ~Do not let your adorning be external—the braiding of hair and the putting on of gold jewelry, or the clothing you wear— but let your adorning be the hidden person of the heart with the imperishable beauty of a gentle and quiet spirit, which in God's sight is very precious.
by deedle 2014-09-15 19:59:28
The man asked for the account information because in guaranteeing your signature he is accepting any and all financial loss as a result of any fraud. So you see he is not simply verifiying your signature if that was all that was required a notory would have sufficed. He is asking for the balances in your accounts as he is trying to assess the amount of liability he is putting himself and the bank on the hook for. So while it could have been explained better by the bank staff it is not out of the ordinary to ask and would have put you more at ease with why they questioned you in the first place.
Rude and Not very nice to customers
Overall Rating
Office Environment & Staff
Waiting Time
by GreatCustomer, Jul. 22, 2013
I went into the bank the other day to ask a question. The person that was standing there told me to sit down and wait on someone that apparently was just playing around at her desk. She came to her door and said very abruptly come in. No greeting, no smile, terrible attitude. Did not come out of her office to greet me or anything.I have used Wachovia and now Wells fargo for at lease 10 years. If this ever happens again I will no longer deal with them. I will remove everthing I have with this company.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ga Bibb County Branch at Macon, GA
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by GreatCustomer, Jul. 22, 2013
I went into the bank the other day to ask a question. The person that was standing there told me to sit down and wait on someone that apparently was just playing around at her desk. She came to her door and said very abruptly come in. No greeting, no smile, terrible attitude. Did not come out of her office to greet me or anything.I have used Wachovia and now Wells fargo for at lease 10 years. If this ever happens again I will no longer deal with them. I will remove everthing I have with this company.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ga Bibb County Branch at Macon, GA
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Worst banking experience of my life
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by Chstigersmom, Jul. 22, 2013
The chipley branch for Wells Fargo has to be the most poorly run branch in Florida not only are the carpets in the building gross it seemed like everyone in the building hated there jobs there was not a single employee that wanted to really help me I had come in requesting my name to be changed and the young lady who helped me brushed me off and seemed more worried about asking me endless questions and telling to sell me a credit card then taking care of changing my name after 30 min I was told I needed a copy of my marriage license this could have been solved in the first 2 min I was there instead she kept going into a different office with my I'd and keep pressuring me to open a savings and credit card she then told me her manager had made her ask these questions and try to sell me these things before taking care of this issue so I don't know if that's the truth but I do know I am done with Wells Fargo
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Chipley Branch at Chipley, FL
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by Chstigersmom, Jul. 22, 2013
The chipley branch for Wells Fargo has to be the most poorly run branch in Florida not only are the carpets in the building gross it seemed like everyone in the building hated there jobs there was not a single employee that wanted to really help me I had come in requesting my name to be changed and the young lady who helped me brushed me off and seemed more worried about asking me endless questions and telling to sell me a credit card then taking care of changing my name after 30 min I was told I needed a copy of my marriage license this could have been solved in the first 2 min I was there instead she kept going into a different office with my I'd and keep pressuring me to open a savings and credit card she then told me her manager had made her ask these questions and try to sell me these things before taking care of this issue so I don't know if that's the truth but I do know I am done with Wells Fargo
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Chipley Branch at Chipley, FL
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Incompetent Business Banking
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by allan12, Jul. 16, 2013
EXTREMELY poor services for small business, go to another branch or bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Austin Far West Branch at Austin, TX
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by allan12, Jul. 16, 2013
EXTREMELY poor services for small business, go to another branch or bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Austin Far West Branch at Austin, TX
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Incompetent Business Banking
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by allan12, Jul. 16, 2013
EXTREMELY poor services for small business, go to another branch or bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Austin Far West Branch at Austin, TX
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by allan12, Jul. 16, 2013
EXTREMELY poor services for small business, go to another branch or bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Austin Far West Branch at Austin, TX
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Mehran Mahalati makes WF a bad experience
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by avoidmehran, Jul. 12, 2013
I recenetly moved into the LA area, and let me tell you this: the wilshire wells fargo is the WORSE WELLS FARGO IN LA AREA! The bank manager, Mehron or Mehran Mahalati (I got her name from another banker to file a complaint), is THE WORSE manager or whatever her position is. She's rude, condescending, and gave me the dirtiest look as I withdrew money from my account (did you not believe that was my driver's license???). She also treats her team horribly (always hovering behind them). Seriously? Get a life, sleaze bag. AVOID AVOID AVOID!
* this reviewer has be with this bank for 1 - 3 years
* this review was made on Wells Fargo Bank, Wilshire-Crescent Branch at Beverly Hills, CA
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by avoidmehran, Jul. 12, 2013
I recenetly moved into the LA area, and let me tell you this: the wilshire wells fargo is the WORSE WELLS FARGO IN LA AREA! The bank manager, Mehron or Mehran Mahalati (I got her name from another banker to file a complaint), is THE WORSE manager or whatever her position is. She's rude, condescending, and gave me the dirtiest look as I withdrew money from my account (did you not believe that was my driver's license???). She also treats her team horribly (always hovering behind them). Seriously? Get a life, sleaze bag. AVOID AVOID AVOID!
* this reviewer has be with this bank for 1 - 3 years
* this review was made on Wells Fargo Bank, Wilshire-Crescent Branch at Beverly Hills, CA
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Terrible customer service
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by xtina85, Jul. 11, 2013
I went in to the bank yesterday and I had the worst service from Natalie Hice, she needs to learn how to talk to people and do her job correctly. I literally want to close my account at this location because I am completely unsatisfied with the service that she gave me. She needs to learn how to be polite to people or get a new job!!!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Panama City Branch at Panama City, FL
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by xtina85, Jul. 11, 2013
I went in to the bank yesterday and I had the worst service from Natalie Hice, she needs to learn how to talk to people and do her job correctly. I literally want to close my account at this location because I am completely unsatisfied with the service that she gave me. She needs to learn how to be polite to people or get a new job!!!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Panama City Branch at Panama City, FL
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INCOMPETANT
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by angie1, Jul. 11, 2013
This review is for the Main Street Branch in Stamford CT. The Bankers are horrible. Very poor service. What else needs to be said HORRIBLE SAYS IT ALL.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Stamford Executive Branch at Stamford, CT
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by angie1, Jul. 11, 2013
This review is for the Main Street Branch in Stamford CT. The Bankers are horrible. Very poor service. What else needs to be said HORRIBLE SAYS IT ALL.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Stamford Executive Branch at Stamford, CT
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Horrible customer service
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by RpH5, Jul. 09, 2013
I have been dealing with wells fargo for some time now since they are my loan holders to my car. Don't ever use them!!! Thay are not helpful, don't care about any situation you may be facing. Thay want their money which is fine but at least try to work with the people who are trying to pay. Also,In the banks the tellers have to swamp you by trying to sell you their service, leave me alone!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, Ankeny Branch at Ankeny, IA
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by RpH5, Jul. 09, 2013
I have been dealing with wells fargo for some time now since they are my loan holders to my car. Don't ever use them!!! Thay are not helpful, don't care about any situation you may be facing. Thay want their money which is fine but at least try to work with the people who are trying to pay. Also,In the banks the tellers have to swamp you by trying to sell you their service, leave me alone!
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, Ankeny Branch at Ankeny, IA
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Wells Fargo Sierra Vista Mall Service Manager Andrea Talbot sucks!!!
Overall Rating
by thickforyou520, Jul. 07, 2013
I came to the bank to purchase a cashier's check since I am buying a car later on I came to cancel the check since I decided to find other ways to purchase a car, then this manager said since it is past 4PM tat my account will not be credited back and they cannot cancel the purchase...WOW how could a bank who is using a computer based system cannot cancel a transaction after an hour. She didnt give me any alternative ways, she keeps on saying sorry we can't but didn't give me options, she was rude like I was trying to steal money when I used my account to purchase the cashier's check, her voice was irritating like I am talking to a 5 year old (squeaky thin annoying voice) she turn her back on me and went on using her cellphone...very rude and unprofessional. She don't deserve to be a manager at all and shame on Wells Fargo for having her as a manager.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sierra Vista Mall Branch at Sierra Vista, AZ
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by thickforyou520, Jul. 07, 2013
I came to the bank to purchase a cashier's check since I am buying a car later on I came to cancel the check since I decided to find other ways to purchase a car, then this manager said since it is past 4PM tat my account will not be credited back and they cannot cancel the purchase...WOW how could a bank who is using a computer based system cannot cancel a transaction after an hour. She didnt give me any alternative ways, she keeps on saying sorry we can't but didn't give me options, she was rude like I was trying to steal money when I used my account to purchase the cashier's check, her voice was irritating like I am talking to a 5 year old (squeaky thin annoying voice) she turn her back on me and went on using her cellphone...very rude and unprofessional. She don't deserve to be a manager at all and shame on Wells Fargo for having her as a manager.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sierra Vista Mall Branch at Sierra Vista, AZ
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I have ZERO confidence in Wells Fargo Bank! Go elsewhere!
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by Cooldivamomof4, Jul. 06, 2013
Well, thanks to Alen Daniel at the 4323 W. Peoria, Glendale, AZ 85302 branch, I no longer have access to my online banking! I was in the branch yesterday (waited 45 min) adding my name to a family member's acct when Alen insisted I provide my social security # to update my profile. I have been with Wells since they took over my previous bank (1987), & no one at WFB has ever insisted on this info. Thanks to his adding it & not doing his job properly, he caused me to have 2 separate WFB profiles that can't be merged- this I found out today when I tried to access WB bill pay and my add'l account online. CS at the 1 800# was no help & insisted I was not enrolled on Online Bill Pay, so she enrolled me again w/o checking further! Not only that, but they can't guar. any of my online bill payments were made yesterday or today or that any further payments will be made! Further, they can't guarantee that they will not lose my 30+ bill pay acct payees & payment info. To add injury to insult and my 3+ hour ordeal today, I now have to return to the bank with my 85 y.o. mom next week & start all over because Alen DID NOT add me to her account! This was the VERY REASON why we were at WFB in the first place! This guy is their credit specialist. I have, unfortunately stayed with WFB because I have 8 accounts, did all my online bill pay banking for convenience, and it was just too time consuming and complicated to switch banks. However, if WFB can not fix this mess they have created by Monday, June 8th, 2013, myself and my entire family will pull our 20+ accts from WFB and go elsewhere. We already pay too high of an int. rate on our WFB Visas anyway, and it takes a near act of God to get a loan from WFB even when you have an almost 800 credit score. DO YOURSELF A FAVOR, AND CHOOSE ANOTHER BANK to save yourself grief!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Peoria & 43rd Avenue Branch at Glendale, AZ
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by Cooldivamomof4, Jul. 06, 2013
Well, thanks to Alen Daniel at the 4323 W. Peoria, Glendale, AZ 85302 branch, I no longer have access to my online banking! I was in the branch yesterday (waited 45 min) adding my name to a family member's acct when Alen insisted I provide my social security # to update my profile. I have been with Wells since they took over my previous bank (1987), & no one at WFB has ever insisted on this info. Thanks to his adding it & not doing his job properly, he caused me to have 2 separate WFB profiles that can't be merged- this I found out today when I tried to access WB bill pay and my add'l account online. CS at the 1 800# was no help & insisted I was not enrolled on Online Bill Pay, so she enrolled me again w/o checking further! Not only that, but they can't guar. any of my online bill payments were made yesterday or today or that any further payments will be made! Further, they can't guarantee that they will not lose my 30+ bill pay acct payees & payment info. To add injury to insult and my 3+ hour ordeal today, I now have to return to the bank with my 85 y.o. mom next week & start all over because Alen DID NOT add me to her account! This was the VERY REASON why we were at WFB in the first place! This guy is their credit specialist. I have, unfortunately stayed with WFB because I have 8 accounts, did all my online bill pay banking for convenience, and it was just too time consuming and complicated to switch banks. However, if WFB can not fix this mess they have created by Monday, June 8th, 2013, myself and my entire family will pull our 20+ accts from WFB and go elsewhere. We already pay too high of an int. rate on our WFB Visas anyway, and it takes a near act of God to get a loan from WFB even when you have an almost 800 credit score. DO YOURSELF A FAVOR, AND CHOOSE ANOTHER BANK to save yourself grief!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Peoria & 43rd Avenue Branch at Glendale, AZ
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Rude Branch Manager
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by Reformist, Jul. 01, 2013
Rude Branch Manager and well assisted in this respect by the rude Male Teller behind the counter. The two will ruin the reputation of the bank as being customr focused.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Agoura Hills Branch at Agoura Hills, CA
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by Reformist, Jul. 01, 2013
Rude Branch Manager and well assisted in this respect by the rude Male Teller behind the counter. The two will ruin the reputation of the bank as being customr focused.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Agoura Hills Branch at Agoura Hills, CA
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worst and the most unprofessional service
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by angrybird, Jun. 26, 2013
So my husband was visiting this Wells Fargo branch on June 14th, 2013 Friday around 5pm. There was a young teller was trying to seduce my husband even after she knew my husband is married. This is the most unprofessional bank we ever been!! Consider switch to other banks which have high standers to their employees.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, La Cumbre Plaza Branch at Santa Barbara, CA
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by angrybird, Jun. 26, 2013
So my husband was visiting this Wells Fargo branch on June 14th, 2013 Friday around 5pm. There was a young teller was trying to seduce my husband even after she knew my husband is married. This is the most unprofessional bank we ever been!! Consider switch to other banks which have high standers to their employees.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, La Cumbre Plaza Branch at Santa Barbara, CA
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by kayfay 2013-06-30 22:40:18
I had the same problem with the bank in Rockledge FL. The teller keep seducing my husband, she knew he was married with 3 kids and one on the way and that didn't stop her, and on top of all that the more she keep at it she actually won. And although he is also to blame I just think if just maybe we didn't bank there that my marriage wouldn't be in such crises and my poor children is also suffering. I wouldn't recommend anyone who is married to send their husbands to wells fargo bank.
Lazy
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by notyourmoney, Jun. 24, 2013
Almost every time I visit this bank I am shocked at how the person at the drive thru window treats me. I have 4 accounts at Wells Fargo but I am in the process of closing every account.She acts like when she is cashing your check that the funds will come out of her salary. Poor poor ignorant people.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Waynesville Main Branch at Waynesville, NC
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by notyourmoney, Jun. 24, 2013
Almost every time I visit this bank I am shocked at how the person at the drive thru window treats me. I have 4 accounts at Wells Fargo but I am in the process of closing every account.She acts like when she is cashing your check that the funds will come out of her salary. Poor poor ignorant people.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Waynesville Main Branch at Waynesville, NC
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by ltoonn457 2013-06-26 15:51:21
actually if she cashes a bad check she wont have a salary...so yea be patient bc unless you plan to suppoer her when she gets fired then let her do her job!!!
WARNING do not use this bank!
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Office Environment & Staff
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by ghutmama, Jun. 17, 2013
I don't even know where to begin. I signed up for free checking, then 2 months later I got a 10.00 fee for managing the account. I said I have free checking,they would tell me I have to sign up for this other checking to get free checking, I switch over, month later I get 10.00 fee. They are dishonest,it is all about business and taking your money.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Moscow Eastside Branch at Moscow, ID
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by ghutmama, Jun. 17, 2013
I don't even know where to begin. I signed up for free checking, then 2 months later I got a 10.00 fee for managing the account. I said I have free checking,they would tell me I have to sign up for this other checking to get free checking, I switch over, month later I get 10.00 fee. They are dishonest,it is all about business and taking your money.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Moscow Eastside Branch at Moscow, ID
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by Olivya 2013-07-04 14:38:43
Hi
I had the same problem, they kept substracting from my account fees of 10.00, total of 50.00, due to a minimum amount I should have had but they never gave me this information in my contract
Wondering if they can do that and just get away with it. Or if gathering unsatisfied customers because of this reason will get us our money back,
I know about other lady who is very upset as the amount substracted from her account is over 1k dlls., and the 1800 nbrs are so helpless
I had the same problem, they kept substracting from my account fees of 10.00, total of 50.00, due to a minimum amount I should have had but they never gave me this information in my contract
Wondering if they can do that and just get away with it. Or if gathering unsatisfied customers because of this reason will get us our money back,
I know about other lady who is very upset as the amount substracted from her account is over 1k dlls., and the 1800 nbrs are so helpless
Worst Customer Service Ever - Wouldn't bank with this location
Overall Rating
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by SamPit, Jun. 17, 2013
These guys have the worst customer service ever. The staff appears to be friendly at first and then they show their true colors - They have "Who the hell are you" attitude. They appear so busy like they are running the entire country whereas they don't have a clue as to what they are doing. I would especially stay clear of the guy named JACOB - He is a guy who changes colors faster than a Chameleon. He sees million customers in a day (in his own words) and should be promoted to be the CEO of the company. As for customer service - Nobody has any idea as to what that means.
This review is for Wells Fargo @ Palmer and McNeil only. I am not complaining about other branches where things have been smooth
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Parmer And Mcneil Branch at Austin, TX
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by SamPit, Jun. 17, 2013
These guys have the worst customer service ever. The staff appears to be friendly at first and then they show their true colors - They have "Who the hell are you" attitude. They appear so busy like they are running the entire country whereas they don't have a clue as to what they are doing. I would especially stay clear of the guy named JACOB - He is a guy who changes colors faster than a Chameleon. He sees million customers in a day (in his own words) and should be promoted to be the CEO of the company. As for customer service - Nobody has any idea as to what that means.
This review is for Wells Fargo @ Palmer and McNeil only. I am not complaining about other branches where things have been smooth
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Parmer And Mcneil Branch at Austin, TX
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worst bank ever!! i have had an account 4 over 4 years!
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by thecoinhunter, Jun. 15, 2013
this blonde teller would not ecept my coins!! What a jerk!!!
So I had a change jar that I rolled up and they said we can't give u cash for it even though I have an account!!!
Their ecuse was well we don't need coins!!!
I'm so dissapointed in this servicd
The funny thing is that this blond chick teller was fired at chase!!
So they brought her to wellsfargo
Never go to this branch!!!!!!!!!!!!!
I hate them
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Gainey Ranch Branch at Paradise Valley, AZ
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by thecoinhunter, Jun. 15, 2013
this blonde teller would not ecept my coins!! What a jerk!!!
So I had a change jar that I rolled up and they said we can't give u cash for it even though I have an account!!!
Their ecuse was well we don't need coins!!!
I'm so dissapointed in this servicd
The funny thing is that this blond chick teller was fired at chase!!
So they brought her to wellsfargo
Never go to this branch!!!!!!!!!!!!!
I hate them
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Gainey Ranch Branch at Paradise Valley, AZ
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WORST CUSTOMER SERVICE
Overall Rating
by BIRDRUS, Jun. 13, 2013
Today is Jun/13/2013 at 3Pm. My friend Well fargo banking paid me a check. I came to cash it.Gloria said why don't you deposit to your bank?.I didn't have account but my girl friend has it at Well Fargo. I have the right to cash the check.I did ask for the Lady manager but seem like they are all meant. I would never to go with this branch again.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fountain Valley Branch at Fountain Valley, CA
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by BIRDRUS, Jun. 13, 2013
Today is Jun/13/2013 at 3Pm. My friend Well fargo banking paid me a check. I came to cash it.Gloria said why don't you deposit to your bank?.I didn't have account but my girl friend has it at Well Fargo. I have the right to cash the check.I did ask for the Lady manager but seem like they are all meant. I would never to go with this branch again.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fountain Valley Branch at Fountain Valley, CA
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Tired Customer
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by theydontcare, Jun. 13, 2013
sorry but the bank on Castle Ridge just ruined my whole experience with every wells fargo--thanks to RAMA SHAKNKAR & the drive thru guy (young with black glasses). Employees like them make banking very inconvenient & make customers feel like they mean nothing!Thanks to them I will be closing my accounts! Rama also had a hard time understanding English! Maybe her accent got in the way--Every time I told her to hold on to let me speak--she kept interrupting me! I had even put her on hold & had ASKED her to hold on a sec-only to come back to the line & hear rambling on! She would not give me the name of the MAIN MANAGER-according to Rama he/she were out of vacay-but could help me. I wanted the name that way I could follow up with my complaint. DO NOT GO NEAR THIS BANK--THEY are HORRIBLE!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bee Cave & 360 Branch at Austin, TX
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by theydontcare, Jun. 13, 2013
sorry but the bank on Castle Ridge just ruined my whole experience with every wells fargo--thanks to RAMA SHAKNKAR & the drive thru guy (young with black glasses). Employees like them make banking very inconvenient & make customers feel like they mean nothing!Thanks to them I will be closing my accounts! Rama also had a hard time understanding English! Maybe her accent got in the way--Every time I told her to hold on to let me speak--she kept interrupting me! I had even put her on hold & had ASKED her to hold on a sec-only to come back to the line & hear rambling on! She would not give me the name of the MAIN MANAGER-according to Rama he/she were out of vacay-but could help me. I wanted the name that way I could follow up with my complaint. DO NOT GO NEAR THIS BANK--THEY are HORRIBLE!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bee Cave & 360 Branch at Austin, TX
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Worst Bank you could ever use
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by cassiersmith21, Jun. 11, 2013
Wells Fargo as a chain is the WORST bank you could ever use. After the incompetent tellers had repeatedly screwed up my transactions, i'm charged multiple overdraft fees and the manager over the phone says, "well i'm sorry you can't see it, we can't see it, so we gave you the money and then overdrafted you" -THREE TIMES. Not only that but this was after a teller had recently given me 300 extra dollars when cashing a check and as a good Samaritan I RETURNED IT. Apparently i'm supposed to be a good human being but they don't have to take responsibility for their screw-ups. WORST. I am closing my account and will NEVER bank with them again.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 82nd Street Branch at Lubbock, TX
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by cassiersmith21, Jun. 11, 2013
Wells Fargo as a chain is the WORST bank you could ever use. After the incompetent tellers had repeatedly screwed up my transactions, i'm charged multiple overdraft fees and the manager over the phone says, "well i'm sorry you can't see it, we can't see it, so we gave you the money and then overdrafted you" -THREE TIMES. Not only that but this was after a teller had recently given me 300 extra dollars when cashing a check and as a good Samaritan I RETURNED IT. Apparently i'm supposed to be a good human being but they don't have to take responsibility for their screw-ups. WORST. I am closing my account and will NEVER bank with them again.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 82nd Street Branch at Lubbock, TX
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by theydontcare 2013-06-13 12:49:53
Rama Shaknkar is one of the two reasons I am closing my accounts with Wells Fargo & the drive thru guy. Wells Fargo does not treat ppl like their own customers! they make transactions so inconvenient! DO NOT USE WELLS FARGO Save your time & energy. They don't care about you
by theydontcare 2013-06-13 12:57:57
Rama Shaknkar is one of the two reasons I am closing my accounts with Wells Fargo & the drive thru guy. Wells Fargo does not treat ppl like their own customers! they make transactions so inconvenient! DO NOT USE WELLS FARGO Save your time & energy. They don't care about you
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