Webster Bank, Kendall Square Branch

Name:Webster Bank, Kendall Square Branch
Full Service Brick and Mortar Office
Review:13 client reviews
Location:100 Binney Street
Cambridge, MA 02139

Middlesex County
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Branch Deposit:$18,330,000
FDIC Cert:#18221
Established:2018-06-29


The Bank

Name:Webster Bank
Concentration:Commercial Lending Specialization
Established:1870-01-01
FDIC Insurance:1960-07-01
Holden By:Webster Financial Corp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:157, view all, view on map
Website:http://www.websteronline.com
Total Assets:$32,723,263,000
Total Deposits:$26,733,509,000
Total Equity Capital:$3,213,594,000
Total Domestic Office Deposits:$26,662,431,000
Net Income:$104,586,000
Quarterly Net Income:$58,979,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
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Client Review

13 client reviews of Webster Bank scored 3 out of 5.

I Came for the Rate and Stayed for the Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by FHH0, Sep. 01, 2020

The bank offered a unique competitive rate but clearly understands service. They know me by name on the second call; provide money and slips to my car with COVID precautions; think through to solutions.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Webster Bank, Newton Center Branch at Newton Center, MA
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Feeling Robbed
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by ZERAFIA, Jan. 16, 2020

This morning I checked my account to see what funds were available for my grocery shopping trip later this evening. As I logged in, I was horrified to see I had yet TWO MORE OVERDRAFT FEE's both at 37.50 each. To my dismay I called the 1.800 number to speak to a representative  because I had the funds in my savings account. The lady gave me such a ridiculous excuse, blaming me the customer for not selecting the correct account in which my funds would transfer over. After several minutes of listening to her excuse I decided to close out this account and switch banks. This IS HEARTBREAKING, I joined Webster after my father died because it was HIS BANK, I thought this was a Bank designed to help families, instead it takes $75.00 from me, a single mother for NO REASON.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Webster Bank, Bloomfield Branch at Bloomfield, CT
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by WebsterISGreat 2020-05-27 13:15:18
All you needed to do instead of speaking with someone on their 800 number is to call the branch office and ask for the manager or assistant manager, explain the situation and the $37.00 overdraft fees would have disappeared. It would have taken less time than to write an OMG I am so disappointed message and you would have gotten satisfaction. Unless you make a habit of bouncing checks, the people at Webster Bank are very forgiving. Call the branch next time.
by JCapp 2020-11-05 15:06:21
Nice staff except one person everytime I go to make a transaction with Shannon it’s a problem. Like being in another Country. So I pulled my account out as did most of my family.
Thankful for a change in management
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by Cranston4Life, Oct. 06, 2015

The new branch manager and assistant manager truly understand customer service. They go above and beyond to provide excellent customer service. I wish more companies provide the service this branch does.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Webster Bank, Pontiac Ave Branch at Cranston, RI
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All Reviews...

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