TD Bank, ROSELAND BRANCH

I've never had to wait so long in line at the bank before in my life. Horrible service I will be withdrawing my money shortly there are never enough tellers. I have complained to the branch before but they just don't care

Bernie, when i was the manager there i would beg for more tellers. The stores run on a certain model in terms of scheduling employees and many factors play into that model from customer service levels to payroll budget. It really isn't that they don't care in the store. It's stressful enough having people yell in your face because they think you are moving too slow and there is a line out the door and the are only 3 tellers. So believe me if they could do something they would. I advise everyone to write to corporate about that. The staff count is not within the control of any of the employees in the store. Not even the store manager. This is why the employees leave after a while. Everyday is a bad day at work and The stress is beyond unimaginable so they are just cranky all day because they see no relief coming to fix that (not an excuse, just the real reason why).  If the staffing model was improved the service would be so much better.