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Bank of America, CARDIFF BRANCH
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310 client reviews
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| Name: | Bank of America |
| Concentration: | All Other Over 1 Billion |
| Established: | 10/17/1904 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | BANK OF AMERICA CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3773, view all, view on map |
| Website: | www.bankofamerica.com |
| Total Assets: | $2,540,116,000,000 |
| Total Deposits: | $2,031,779,000,000 |
| Total Equity Capital: | $236,206,000,000 |
| Total Domestic Office Deposits: | $1,909,516,000,000 |
| Net Income: | $28,782,000,000 |
| Quarterly Net Income: | $4,591,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 8% |
| More... | |
Client Review
310 client reviews of Bank of America scored 2 out of 5.
Unbelievably Horrible service!
Overall Rating
Office Environment & Staff
Waiting Time
by Unacceptable, Nov. 09, 2018
I have never been so disappointed in a professional business in my life! I ordered a sum of money to be withdrawn from my account. I was surprised that it would take so long, but rearranged my business to comply with the 7 to 10 days they said it would take. I called three times to make this arrangement. During those three calls all manner of unprofessionalism took place beginning with the way the phone was even answered. I should have called another branch immediately! Finally they said my order was confirmed and I began to wait. Yesterday( The day before it was supposed to be ready) I called to check and see if it came early so I could come and pick it up they said no it’s not here yet, it’ll be here tomorrow. I called at 12:30 in the afternoon today to confirm before I drove all the way to the branch and I was told that the truck has not arrived yet. They couldn’t tell me what time the truck was going to arrive for security reasons. They would call me back when my order arrived. A few minutes later the phone rang and I was told that the order had never been placed. I can’t even tell you how angry I am. This is so unbelievably unacceptable! First we experienced several instances of poor service at our local branch, then they closed our branch, but we said no we can just go to another branch if we need help. We have been patient enough! We will be withdrawing every penny from this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Cardiff Branch at Egg Harbor Township, NJ
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Overall Rating Office Environment & Staff Waiting Timeby Unacceptable, Nov. 09, 2018
I have never been so disappointed in a professional business in my life! I ordered a sum of money to be withdrawn from my account. I was surprised that it would take so long, but rearranged my business to comply with the 7 to 10 days they said it would take. I called three times to make this arrangement. During those three calls all manner of unprofessionalism took place beginning with the way the phone was even answered. I should have called another branch immediately! Finally they said my order was confirmed and I began to wait. Yesterday( The day before it was supposed to be ready) I called to check and see if it came early so I could come and pick it up they said no it’s not here yet, it’ll be here tomorrow. I called at 12:30 in the afternoon today to confirm before I drove all the way to the branch and I was told that the truck has not arrived yet. They couldn’t tell me what time the truck was going to arrive for security reasons. They would call me back when my order arrived. A few minutes later the phone rang and I was told that the order had never been placed. I can’t even tell you how angry I am. This is so unbelievably unacceptable! First we experienced several instances of poor service at our local branch, then they closed our branch, but we said no we can just go to another branch if we need help. We have been patient enough! We will be withdrawing every penny from this bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Cardiff Branch at Egg Harbor Township, NJ
Was this review helpful to you? Yes, No Report Abuse
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