United Community Bank, TN-NASHVILLE-GREEN HILLS BRANCH

Wonderful staff, bad tech issues
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Office Environment & Staff
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by Oliorum, Jun. 26, 2024

The staff were very pleasant and understanding, and tried their best to help. However, the system would not let me verify my identity. They said I would have to drive 1 hour north and get a letter from the social security office just to create an account. I do not have the time to do all that with my job.
These technical issues have been going on for over a week. An IT professional is needed.

The customer service was awesome, though.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on United Community Bank, LOCUST GROVE BRANCH at Locust Grove, GA
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Can no longer recommend Community State Bank
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by DMA3, May. 24, 2023

I researched local banks in 2006.  There was very little difference in services or fees.  Therefore, on the basis of convenient location and landscaping, yes, landscaping, I choose Palmetto Bank. I was extremely happy with the bank for almost 15 years, but since being acquired by United Community Bank, service and especially landscaping have deteriorated. Yesterday, during the noon hour there were only two tellers when I walked in, one trying to help two customers with some apparently almost intractable problems, and the other servicing someone at the drive-through window. I waited several minutes to cash a check.  The teller at the drive-through window finished with her client, and I expected her to walk a few feet to where she could service me.  Instead, she picked up a bottle of soda and walked past me through the front door. I waited a few more minutes, but the one remaining teller was still involved with the two clients, so I left. I decided to go to the drive through window to see what might happen, but waited only a minute there as I could see that the one remaining teller was still  trying to help those two clients. I drove home, deciding to research alternative banks in my town. I know that many regional banks are hurting economically with rising the interest rates, declining property values in some areas (not here), and withdrawals.  What you see above are my ratings for most of the past 15 years. Recent rating would be lower!  I have recommended United Community Bank many times, but would no longer do so.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Community Bank, INMAN BRANCH at Inman, SC
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Unyielding, dishonest, inept ...
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by GracieRodriguez, Mar. 19, 2021

Never have I left a negative review of this bank.   Always, I have given good reviews on sites asking about my personal bank, United Community, until now!  I asked 3 wks ago if I'd be charged a fee for transferring $ to an outside bank.  A rep in Blairsville I'd been transferred to said he'd check, coming back to the phone saying " no, there is no fee."  

Well there is, and I have phoned 3 x's speaking to 3 different people at UCBI in Clayton.  I noticed finally that they removed the savings account I'd linked to my checking, as I couldn't get it off when I realized they indeed, charged me a fee of $6.00 to deposit $4.00.  I asked them to remove the linked account.

Let's back up to the beginning, shall we?  And see how much sense what happened to me makes.

First, I called my bank to see if there is a fee to transfer money to an outside bank, I was told no.  Hence, I opened a savings account elsewhere and then I'm charged a fee by United Community for the transaction!  Why would I put money in another bank, to earn interest and be charged more than I earn in interest from my savings account to pay fees to United Community for putting the money there in the first place?!  Where is the rationale in this, do tell?

Until today, in the years I've had United Community as my personal bank, I enjoyed being a customer.  I've referred other clients to them as well.  Today it stops.  United Community could have reversed the $6.00 fee as a courtesy when I asked them to.  

And I was being polite to ask, it wasn't my fault to begin with and I shouldn't have asked at all, it was human error from the male rep at the Blairsville branch.  Still, it's the same bank and my local bank should have corrected the mistake.  

Never did I peg United Community as a ripoff to its loyal customers, until, today.  I tend to forward this review to the President of this local bank in Clayton.  I was prepared googling his name prior to writing this review just in case the issue wasn't resolved.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Community Bank, Ucb Rabun County Branch at Clayton, GA
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