Umpqua Bank, Review
Umpqua Bank, Review
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Worst Bank for Customer Service
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by CustomerReview, Dec. 30, 2013
Umpqua Bank
This has got to be the worst bank in the world, for website AND customer service.
Bank declined our credit card payment because they "didn't like the looks" of the company I was buying from.
We have ordered from this company many times without a problem...It is for medication.
The money was in the account, but this Bank declined the transaction without even contacting us!
(I heard about the decline from the company we were ordering from.)
Took us 2 days to get a 1 minute answer from the bank (and still waiting for this transaction to be fixed!):
Unanswered emails, long waits on the phone line with obnoxious music & ads designed to drive you away from Customer Service Help as quickly as possible.
Website has been very bad from the start; Multiple re-works without any improvement in functionality.
A high-school kid writes could write software programs better than this:
Out-dated from the outset.
Help Page has NO active links.
Random extended down-times for maintenance.
Slow updates to transactions.
Transactions that come and go, and then come back again.
It's crazy.
I recommend a different bank.
ANY bank has got to be better than this.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Umpqua Bank, Touchmark Retirement Branch at Bend, OR
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Waiting Time Other Servicesby CustomerReview, Dec. 30, 2013
Umpqua Bank
This has got to be the worst bank in the world, for website AND customer service.
Bank declined our credit card payment because they "didn't like the looks" of the company I was buying from.
We have ordered from this company many times without a problem...It is for medication.
The money was in the account, but this Bank declined the transaction without even contacting us!
(I heard about the decline from the company we were ordering from.)
Took us 2 days to get a 1 minute answer from the bank (and still waiting for this transaction to be fixed!):
Unanswered emails, long waits on the phone line with obnoxious music & ads designed to drive you away from Customer Service Help as quickly as possible.
Website has been very bad from the start; Multiple re-works without any improvement in functionality.
A high-school kid writes could write software programs better than this:
Out-dated from the outset.
Help Page has NO active links.
Random extended down-times for maintenance.
Slow updates to transactions.
Transactions that come and go, and then come back again.
It's crazy.
I recommend a different bank.
ANY bank has got to be better than this.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Umpqua Bank, Touchmark Retirement Branch at Bend, OR
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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UMPQUA in Phoenix. Unprofessionally Stinks.
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by cordobes, Nov. 14, 2013
Cordobe's - Talent,OR
2013-11-148 minutes ago 1 51 They say Umpqua Bank is making money;you would never tell by visiting the Phoenix branch. Here you can see the tellers and staff ,often times standing around waiting for something to do. Well, I don\'t pay their salaries but what sometimes happens ,they take their insecurities and frustrations out on some of their clients. Other customers pick up on it and often feel free to verbally abuse others who may be waiting for services. It becomes a joke and the store manager is more interested in doing lunch than seeing that the office runs smoothley. Part of the problem is the location . I've never seen a bigger bunch of cowboy pickup truckers and assorted backwoods types in one central location . I guess this is why they enjoy visiting this particular store. They like the snide remarks , the jokes , the ugly stares and backbiting rudeness I've at times witnessed and experienced. Will they cash your check? Well, If they like you!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Phoenix Branch at Phoenix, OR
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cordobes, Nov. 14, 2013
Cordobe's - Talent,OR
2013-11-148 minutes ago 1 51 They say Umpqua Bank is making money;you would never tell by visiting the Phoenix branch. Here you can see the tellers and staff ,often times standing around waiting for something to do. Well, I don\'t pay their salaries but what sometimes happens ,they take their insecurities and frustrations out on some of their clients. Other customers pick up on it and often feel free to verbally abuse others who may be waiting for services. It becomes a joke and the store manager is more interested in doing lunch than seeing that the office runs smoothley. Part of the problem is the location . I've never seen a bigger bunch of cowboy pickup truckers and assorted backwoods types in one central location . I guess this is why they enjoy visiting this particular store. They like the snide remarks , the jokes , the ugly stares and backbiting rudeness I've at times witnessed and experienced. Will they cash your check? Well, If they like you!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Phoenix Branch at Phoenix, OR
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Never Again
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by AutumnBorn, Oct. 12, 2013
1. Took more than 10 days to verify my identity to obtain a debit card. I've never had to do more than show my ID at any other financial institution to obtain a debit card.
2. A (now former) business partner attempted to make himself sole owner of the account and all other members signers. When I said "no way" to the banker (a friend of now former business partner), the account was frozen until their legal department could figure it out. I own the majority of the business, yet they felt it necessary to freeze the account.
3. I had to freeze out my (now former) business partner in a merger. But wait...the Umpqua Bank legal department hadn't OK'd it, so paying debts and DOR isn't yet possible.
As soon as Umpqua Bank decides they have no choice but to let my money go (I was the sole investor), I'm taking every dime out and never looking back.
The only good thing I can say is, I've never had to wait in line. Due to lack of business?
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Bellevue Branch at Bellevue, WA
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AutumnBorn, Oct. 12, 2013
1. Took more than 10 days to verify my identity to obtain a debit card. I've never had to do more than show my ID at any other financial institution to obtain a debit card.
2. A (now former) business partner attempted to make himself sole owner of the account and all other members signers. When I said "no way" to the banker (a friend of now former business partner), the account was frozen until their legal department could figure it out. I own the majority of the business, yet they felt it necessary to freeze the account.
3. I had to freeze out my (now former) business partner in a merger. But wait...the Umpqua Bank legal department hadn't OK'd it, so paying debts and DOR isn't yet possible.
As soon as Umpqua Bank decides they have no choice but to let my money go (I was the sole investor), I'm taking every dime out and never looking back.
The only good thing I can say is, I've never had to wait in line. Due to lack of business?
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Bellevue Branch at Bellevue, WA
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Do not use Umpqua bank - no business freindley
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by DoNotUseUmpquaBank, Jun. 21, 2013
DO NOT USE UMPQUA BANK – They are not business friendly - DO NOT USE UMPQUA BANK –
Business have transaction needs and business need to move cash form one location to another and purchase products and pay vendors. Typically this is done with standing wires and business debit cards
I decided to give Umpqua Bank a try, and this is what I found
1. UMPQUA BANK is not business friendly; Umpqua bank has no concept in handling business accounts or the needs that business that have to pay vendors with debit cards.
2. UMPQUA BANK force business transactions to use wires on transfers over 10K
3. UMPQUA BANK has un-realistic limits of $3,000 on debt card transactions (regardless of how much money you place in a debit card account.
4. UMPQUA BANK attitude is that it is their money and they are doing you a favor (and if you write checks over $10K, watch out)
5. UMPQUA BANK has no concept of a standing wire to pay the same business vendor multiple times.
6. UMPQUA BANK places 5 day hold on Cashier Checks drawn from sister banks.
What a mistake! I have other bank accounts for my other businesses at one of those big nasty banks. I have no limits on my business debit card. I have standing wires to pay my vendors. So why did I create the new business at Umpqua Bank? I wanted to try something different - Big mistake on my part.
I’ll un-wind my business transactions from Umpqua Bank and go elsewhere – I recommend that you do the same.
Do not use Umpqua bank. Do not make the mistake that I did. Umpqua bank does not have their act together and I doubt that they will under the executive management in place. Who knows, maybe the feds will shut them down in a bank audit.
DO NOT USE UMPQUA BANK – there are better banks then Umpqua - UMPQUA BANK IS A JOKE
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Hawthorne Branch at Portland, OR
8 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DoNotUseUmpquaBank, Jun. 21, 2013
DO NOT USE UMPQUA BANK – They are not business friendly - DO NOT USE UMPQUA BANK –
Business have transaction needs and business need to move cash form one location to another and purchase products and pay vendors. Typically this is done with standing wires and business debit cards
I decided to give Umpqua Bank a try, and this is what I found
1. UMPQUA BANK is not business friendly; Umpqua bank has no concept in handling business accounts or the needs that business that have to pay vendors with debit cards.
2. UMPQUA BANK force business transactions to use wires on transfers over 10K
3. UMPQUA BANK has un-realistic limits of $3,000 on debt card transactions (regardless of how much money you place in a debit card account.
4. UMPQUA BANK attitude is that it is their money and they are doing you a favor (and if you write checks over $10K, watch out)
5. UMPQUA BANK has no concept of a standing wire to pay the same business vendor multiple times.
6. UMPQUA BANK places 5 day hold on Cashier Checks drawn from sister banks.
What a mistake! I have other bank accounts for my other businesses at one of those big nasty banks. I have no limits on my business debit card. I have standing wires to pay my vendors. So why did I create the new business at Umpqua Bank? I wanted to try something different - Big mistake on my part.
I’ll un-wind my business transactions from Umpqua Bank and go elsewhere – I recommend that you do the same.
Do not use Umpqua bank. Do not make the mistake that I did. Umpqua bank does not have their act together and I doubt that they will under the executive management in place. Who knows, maybe the feds will shut them down in a bank audit.
DO NOT USE UMPQUA BANK – there are better banks then Umpqua - UMPQUA BANK IS A JOKE
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Hawthorne Branch at Portland, OR
8 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Don't let one bad apple spoil the whole bunch!!
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by imcyndi, Feb. 01, 2012
Umpqua bank has been excellent to deal with. David the manager is superior when it comes to banking. I personally dealt with Anthony when opening my account and he was friendly and professional. I have referred others to Umpqua bank and specifically this branch and all have been satisfied with their experience. I highly reccomend Umpqua and wish they had a branch in Spanish Springs as well.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Reno Main Branch at Reno, NV
5 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby imcyndi, Feb. 01, 2012
Umpqua bank has been excellent to deal with. David the manager is superior when it comes to banking. I personally dealt with Anthony when opening my account and he was friendly and professional. I have referred others to Umpqua bank and specifically this branch and all have been satisfied with their experience. I highly reccomend Umpqua and wish they had a branch in Spanish Springs as well.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Reno Main Branch at Reno, NV
5 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by 49erfan 2013-10-22 19:13:39
We have had EXCELLENT and personalized service from this branch of Umpqua. Anthony and Sherry in particular have been terrific since we opened our two accounts with them more than two years ago. Our son manages a bank in Santa Cruz County and everything he told us we should expect from customer service has come to us and more!
Incompetence. I have zero faith that the employees of this bank know what they're doing.
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by Imustcreate, Dec. 01, 2011
The incompetence at this bank is shocking. My husband and I have never been so frustrated with a bank location. The employees there do not seem to know the banking policies and some of them will tell you one thing over the phone, but then others will change the story once you enter the bank. They cannot even complete simple tasks such as opening and closing accounts without major issues which require several phone calls to the manager. My husband and I have been banking with Umpqua since 2005, and we have never experienced such awful customer service. In an era where banking institutions are being so heavily scrutinized by the public, you would think they would treat their customers as if they actually cared about them. If you want good coffee go to a local coffeeshop. If you want good banking experiences, then AVOID THIS BANK.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Umpqua Bank, South Waterfront Branch at Portland, OR
9 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Imustcreate, Dec. 01, 2011
The incompetence at this bank is shocking. My husband and I have never been so frustrated with a bank location. The employees there do not seem to know the banking policies and some of them will tell you one thing over the phone, but then others will change the story once you enter the bank. They cannot even complete simple tasks such as opening and closing accounts without major issues which require several phone calls to the manager. My husband and I have been banking with Umpqua since 2005, and we have never experienced such awful customer service. In an era where banking institutions are being so heavily scrutinized by the public, you would think they would treat their customers as if they actually cared about them. If you want good coffee go to a local coffeeshop. If you want good banking experiences, then AVOID THIS BANK.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Umpqua Bank, South Waterfront Branch at Portland, OR
9 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Best Bank in Town
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by lbotsford, Oct. 13, 2011
I love using this branch of Umpqua Bank. Everyone is SO friendly, the coffee is great and my transactions are handled quickly and efficiently.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Henderson Center Branch at Eureka, CA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lbotsford, Oct. 13, 2011
I love using this branch of Umpqua Bank. Everyone is SO friendly, the coffee is great and my transactions are handled quickly and efficiently.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Henderson Center Branch at Eureka, CA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by ModHaus 2013-12-26 13:26:05
We have been very happy with the service that Umpqua Bank Esther Short Branch has provided us. The bank employees have been very helpful, efficient, friendly and supportive. If there is a problem or delay, they get right to solving it. One example; our business has had personal mail deliveries by the Umpqua Bank staff, just to make sure things keep moving. If you have a business in Vancouver, I would highly recommend this bank to you.
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