Umpqua Bank, Esther Short Commons Branch

Name:Umpqua Bank, Esther Short Commons Branch
Full Service Brick and Mortar Office
Review:25 client reviews
Location:720 Esther Street
Vancouver, WA 98660

Clark County
View Other Branches
Branch Deposit:$63,148,000
FDIC Cert:#17266

The Bank

Name:Umpqua Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1953-11-09
Holden By:Umpqua Holdings Corporation
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:311, view all, view on map
Total Assets:$25,847,194,000
Total Deposits:$20,235,901,000
Total Equity Capital:$4,293,676,000
Total Domestic Office Deposits:$20,235,901,000
Net Income:$81,682,000
Quarterly Net Income:$81,682,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%

Client Review

25 client reviews of Umpqua Bank scored 3.5 out of 5.

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by yoda, Feb. 17, 2014

This is the only bank I have ever dealt with that will call my home or office to personally let me know if there is any problem with my account or let me know the answer to a question I asked while in the branch that they could not answer  immediately. To me that is able an beyond customer service in this day and age of banking. Always great staff no matter which branch I go to. Although where I bank is my favorite branch. There is never a hold on any check from any client no matter the size of the check or where it is from, unlike B of A.

There credit card rates are high for a business and the website for the credit card is at least a decade old in design and functionality.

Although their interest rate on our business loan is excellent.

I find that the personal accounts are a better value than the business account, but for the little extra it cost for a business account compared to some of the competitors it is well worth it when it comes to customer service.

In the 10 years I have banked with Umpqua I have never once considered moving my account. Not that I have not had a few problems, but I consider two issues in ten years for three accounts is not a bad track record.

I was trying to get a home mortgage through Umpqua and the experience was the worst of any home loan since the 80's with Washington Mutual. A pleasant person and an easy application. But follow through was non-existent. It is a good thing we backed out of buying the home because it took a year to get a follow up call to see if we still wanted the loan.

The other issue we had was an auto payment to a business loan that got messed up on renewal of the loan. It took several months to get that working correctly. Any fees, bad credit reporting etc. were always taken care of without even asking though. So it was painless, just frustrating that one department could not communicate with another department.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Umpqua Bank, Esther Short Commons Branch at Vancouver, WA
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