Umpqua Bank, Cave Junction Branch

Name:Umpqua Bank, Cave Junction Branch
Full Service Brick and Mortar Office
Review:27 client reviews
Location:110 North Redwood Highway 199
Cave Junction, OR 97523

Josephine County
View Other Branches
Branch Deposit:$33,099,000
FDIC Cert:#17266

The Bank

Name:Umpqua Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1953-11-09
Holden By:Umpqua Holdings Corporation
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:271, view all, view on map
Total Assets:$27,322,215,000
Total Deposits:$21,372,942,000
Total Equity Capital:$4,403,172,000
Total Domestic Office Deposits:$21,372,942,000
Net Income:$78,737,000
Quarterly Net Income:$78,737,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%

Client Review

27 client reviews of Umpqua Bank scored 3.5 out of 5.

Overall Rating
Office Environment & Staff
Other Services
by fairlyfree, Sep. 06, 2014

Went through the drive-thru to cash an Umpqua check. The teller insisted on charging a fee for not having an account, I detested. The only reason for me going to the bank the check was drawn from was to prevent a fee for cashing. After a few minutes expressing my distaste she waived the fee and started to process my check.

Taking my local oregon id she went on to say something to the nature of we do not normally do this at the drive-thru but since we have already started; while holding up an ink pad. I was a bit confused at first then realized she now wanted my fingerprint. "Unless you have a problem with that?", she said.

I was dumbfounded. With few words I explained the only place that takes fingerprints are jails and I am not a criminal for not having an account. I asked for my id and check back and immediately drove across the street to the First Community credit union.

The Credit Union experience was much, much better. Instead of just cashing the check I decided to to open a checking & saving account. After running through the paperwork and credit checks they were happy to open an account for me (and did NOT require biometrics).  It was a really smooth process.

* this reviewer had 3 - 5 banks before.
* this review was made on Umpqua Bank, Cave Junction Branch at Cave Junction, OR
5 of 16 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by VivaLala 2015-04-15 17:10:38
This is not only every teller's, but every customer service personel's nightmare. From your review, it sounds as though this teller was simply doing his or her job, and there was no way around that.  I didn't work for Umpqua, but I worked for Keybank as a teller for a while. Fortunately, the customers who demand negligence in regards to both federal regulations and bank policy (either of which can EASILY get a teller fired)in order to make themselves happy somehow, are few and far between. If you have issues with a corporation, please take it up with the higher ups, and not with mere customer service reps. We have VERY limited power, and we take a heck of a lot of abuse for policies sometimes WE don't even like.

All Reviews...

Bank Nearby

Washington Federal Bank, Cave Junction Branch (0.1 miles)
Full Service Brick and Mortar Office
135 South Redwood Highway
Cave Junction, OR 97523