U.S. Bank, Review

U.S. Bank, Review

Average rating stars based on 957 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
367
4 star:
43
3 star:
14
2 star:
41
1 star:
492

A total of 367 Reviews with 5 Star

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Best Bank in Town
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by RobHartman, Jan. 11, 2024

We switch all of our account to US Bank here in Shelbyville KY. Not a single complaint! They have treated us like we are their only customer! We will continue to bank with these fine folks!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, SHELBYVILLE BRANCH at Shelbyville, KY
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Good
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Raouf, May. 01, 2023

have never been treated better by any banking establishment ever.. I have a home mortgage,checking,2 cd's, line of credit, and had a personal loan as well.It doesnt matter that I am in the red most of the time, I have always been treated with respect. The branch manager even took care of part of my final loan payment due to a misunderstanding on my part. I have always seen them flex and bend with any of my needs. They certainly have more to lose than I do should we part ways. I really love banking with US Bank. Even the people on the credit card side are amazing.. I dont think I have ever entered my home branch bank and not been acknowledged. Kuddos to Dan and his fabulous team from the tellers, Aubry,who is so awesome, to the loan specialists, Meagan, who is so much fun! Thank you Dan, you have no idea how grateful I am.

* this review was made on U.S. Bank, 102ND AND WASHINGTON BRANCH at Portland, OR
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Scam Thwarted!
 5star Overall Rating
 5star Other Services
by RichardS, Oct. 28, 2022

I want to thank US Bank, Des Peres MO branch and especially Kate Johnston-Adams for their help in guiding my elderly mother through the prevention of a scam she was unknowingly about to participate in. She came to the branch prepared withdraw a large sum of money to payout on what was in reality a scam phone call. The branch asked questions, assured her it was a scam, not to follow through with at and then alerted family members. I greatly appreciate their help. Who knows what would have happened when the cash was handed over. Well Done US Bank!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Des Peres Branch at Saint Louis, MO
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Staff is knowledgeable, helpful, and friendly
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by SoaringFalcon, Sep. 15, 2022

Office staff is knowledgeable and helpful.
Tellers are also friendly & helpful.  
Wait times are shorter than at a "competitor" with a similar name.
Drive-up window is open; unlike a "competitor" with a similar name.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Naperville Branch at Naperville, IL
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Gloria Torres is awesome
 5star Overall Rating
 5star Office Environment & Staff
by VeronicaSkinner, Jul. 21, 2022

I am a senior and have had my US Bank account for over 40 years.  Recently, my real estate broker and I needed a quick proof of funds, a transfer of funds between accounts and wiring instructions.  
My broker and I walked into the bank not realizing that we needed an appointment. Immediately, Gloria Torres took complete  care of us.  Who said that Customer Service is dead? Without Gloria and her professionalism/speed we would not have been able to continue our real estate transaction.
I hope everyone appreciates Gloria as much as I do.  She is such an asset to US Bank.  I now have someone that I can contact with all of my banking needs.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
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review of bank qualificatiions
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by Hokie, Aug. 30, 2021

We had our checking, savings etc. hacked a couple weeks ago.  We immediately called fraud control and had everything blocked.  Then we went into our Chisago branch and started the process of restarting each account. Working with branch manager Brandt and assistant Jeremy, we were able to get everything up and running in the shortest possible time.  They were so patient and understanding and even though shorthanded, spent quality time with us.  Everything was explained in detail as we accomplished our task!!  we now have new checking, savings, debit cards and they are all working. Both of these gentlemen deserve promotions but please don't take them from "our" bank, as we truly need these types of people in our community.  Small town still works.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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Very Satisfied!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by LKGENEVAGAL, Jul. 09, 2021

I have banked here at this building in Lake Geneva for 46 years. We have never been treated with anything but the utmost kindness and respect whether doing day-to-day banking or securing a loan. My children had their little savings accounts here when they were learning about money and they were escorted into the huge vault that they had always wanted to see. I appreciate this bank for its service, and the access to so many branches in other areas of the country.
Thanks US Bank for years of dedication to your customers!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lake Geneva Branch at Lake Geneva, WI
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MY NEW BANK
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Gimletman, Jun. 30, 2021

Moved to new bank in my area. Wife already banks there. She was very pleased with the bank. My experiences with this branch are very positive from setting up new accounts to the friendly and helpful staff. Thumbs UP

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Highlands Branch at Louisville, KY
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Love this Bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by HappyCustomerPDX, Mar. 11, 2021

A big thank you to Tom, LeAnna, and Ashley for always being warm and welcoming. This team always responds quickly and goes the extra mile every time I come in, rain or shine. I’m a very happy customer because of this branch. Keep up the good work.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 42nd And Alberta Branch at Portland, OR
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Good limited service
 5star Overall Rating
by Oeoaa74, Jan. 24, 2021

I scheduled an appointment to close an account. Made it the previous day. Appointment went relatively quick. The banker, Mr. Suarez, was friendly and professional.

I've been with US Bank for about 15 years. I've not had a bad experience in that timeframe.

T

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, The Rookery Building Branch at Chicago, IL
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Hardworking Mike
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Hasmikh, Sep. 26, 2020

What a bright individual! He helped us quickly onto account opening, pin set up and much more and did it with kind, smiley face. Very professional, alert, great attitude. Mike is definately a great assset for the bank. Intelligent, prompt, sweet and knows his stuff. I would recommend him to be promoted!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sherman Oaks Ralphs Branch at Van Nuys, CA
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SBA Loan Application
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by DanZ, Apr. 23, 2020

Thank goodness for community located branches. After calling branches in Nashville I got almost zero help. One call to a small town branch (Ashland City) I got action.
Thank you Mary Ann - She needs a raise.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Ashland City Branch at Ashland City, TN
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Us bank canon city
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Ronburg, Mar. 18, 2020

I agree the branch manager jenn was very helpful and nice. She came out of her office to see how she could help. Not very often do u get that treatment from mgt. We love this little branch in canon city Colorado

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Miss Tracy Charlton
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by tracycharlton, Feb. 13, 2020

This branch gives the best customer service! Everyone are very kind,courteous,knowledgeable and quick!I never have a long wait time to be helped.The branch is always clean and tidy.Wendy is my favorite teller and she never fails to offer me a treat.I will be using this branch for years to come!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Duluth-Spirit Valley Branch at Duluth, MN
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Amazing Customer Service
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by Comrow, Feb. 03, 2020

I have been banking at this branch for 10 years and have had nothing but great experiences with them. They have bent over backwards to help me with a variety of different accounts/products, large cash withdrawals, wire transfers and many other services. Whenever the "corporate" USBank makes an error, they drive for a solution quickly and always in my favor.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, P & G Winton Hill Branch at Cincinnati, OH
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Professor; Retired Software Engineer / Manager
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by BeavertonCougar, Jan. 21, 2020

The people are very personable, professional, polite, practical, purposeful. The bank won our mortgage when we remodeled. The manager in the office greets me by name. This is where I choose to bank.  You can bank on it.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, 158th And Walker Branch at Beaverton, OR
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Fantastic Customer Service
 5star Overall Rating
 5star Office Environment & Staff
by sloneill19, Dec. 02, 2019

I had the pleasure of speaking with the Spencerville Branch Manager, Abby, today regarding a mobile deposit I was attempting to make. After calling the 1-800 number and not receiving a solution to my problem, I tried the local branch. Abby was so helpful! She helped me with my dilemna quickly and effectively. Thank you, Abby!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Spencerville Branch at Spencerville, OH
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Dr. Benign
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by DrBenign58, Nov. 23, 2019

I was recently passing through the town of Cañon city on a road trip with my family. I had the pleasure of using the US Bank location there. Immediately upon my entrance I was greeted like they personally knew me. In my brief interaction making a withdrawal I also had the opportunity to meet with the branch manager the young lady went out of her way to come out of her office to see if I needed anything else while I was there or could offer any help. She spent several minutes just getting to know me!! Extremely polite staff here and highly intelligent manager. I only wish the US Bank I have in Kentucky was like this.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Canon City Branch at Canon City, CO
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by Ronburg 2020-03-18 18:47:12
I agree this branch was so nice I also dealt with the branch manager and she was very sweet offering to help us. She went out of her way and asked us what she could do. Not many banks have the manager socialize like this. We love the canon city branch.
OUTSTANDING SERVICE
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by dbjenner, Nov. 16, 2019

My husband and I have had accounts with US Bank for over ten years, probably closer to 15 years.  The staff at this location goes above and beyond to meet your needs and help answer questions. We've been extremely happy with the outstanding service we continue to receive.  Keep up the good work guys!!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Concord Road Publix Branch at Brentwood, TN
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Best customer service!!!!!!!
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Bozena, Nov. 06, 2019

I have read the all negative reviews and I strongly disagree.
Mike Tumikyan is an excellent employee there. This young man is VERY professional! Always greeting people very nicely, ALWAYS ready to help his customers. He performs his duty very well WITHOUT making any mistakes.
I also would like to mention that the US bank manager at that location is very nice, very professional and does her best to help customers! I am the US Bank customer for a very long time and have to admit that I have never had any bad experiences with people working there. They all do work pretty hard there.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sherman Oaks Ralphs Branch at Van Nuys, CA
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