U.S. Bank, Review

Great Branch and Great Personnel
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by JMK1016, Jun. 10, 2010

Long time customer with Downey. Stayed with bank solely because of Mgr & Staff.  Hard change from very customer oriented environment to US Bank commercial atmosphere.  The conversion was difficult and the Rolling Hills staff did an excellent job of retraining clients and retaining them.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Excellent customer service
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by benlane, May. 21, 2010

Brian and Malinda helped me out a lot....Had a few hiccups in opening a new account but they got it done! Although Brian is a Cubs fan and not a Reds fan he is an alright guy!

Ben

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Great Branch Manager!
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Office Environment & Staff
by brenda, Apr. 21, 2010

Currently the Colorado Blvd office has the best branch manager that we have ever worked with in our 29 years in our small business.  You can trust that he will follow through and help you with your needs.  He has brought a new vibrancy to the branch.  His staff are friendly and take great care of us!  Thank you US Bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Excellent service!
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by rainyjamie8, Apr. 19, 2010

I got a call from the branch manager on a Sunday afternoon (which is a surprise in itself since few banks are open on a Sunday) to tell me they stopped a suspicious check from being cashed.  The check had been washed and forged and thankfully the staff were paying attention when the jerk tried to cash it.  They did a great job of protecting me.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Ed and Mandy Spurlock
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by mandy77, Apr. 05, 2010

Thanks Kevin!!!!  You have been there for us when needed help with finances.  You worked something out with us at the last minute so that we could get that Dining room table-on the Easter hoilday. All staff is kind and helpful, your bank is the only family we have.  Some can borrow money from family, but when you don't have a family and are raising kids times can get hard.  Kevin your a great asset to US Bank, your just a good person I can do business with.  I don't have perfect credit, and you dont make me feel ashamed of it. All I can do is work, pay bills and still have the nice things Ive always wanted, while improving my credit. Thank you!         

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
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Ms Sharon McMorris
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by fattawattum, Jan. 31, 2010

The staff is very professional, with a friendly and inviting manner.  I always know I will get an answer to my questions or concerns when I am there.  The wait time to be served is excellent, even at the busiest times.  I'll be with this branch as long as it is here.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
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Ms. Felicia Davis
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by fdavis75, Jan. 15, 2010

This staff is amazing. I have worked with Brandon and Seguin who diligently work to help me when I don't understand one of my transactions. They are very knowledgeable, friendly and polite. They make the banking experience pleasant and inform me of services that I was unaware were available to me.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Excellant Customer Service
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by PManager, Jan. 07, 2010

I have been a customer of US Bank for mainly business accounts until recently when I added a personal checking account.  Brandon helped me and our corporate office set up our business account and Brad helped me set up my personal account.  Both displayed professionalism and were great to work with.  I have also worked with Lanson, Taylor, Aubrey, and Mandy with deposits, cashing checks, and are all fantastic, friendly staff.  I know each banker by name and vice versa.  In addition to being friendly, they are all fast which is much appreciated.  The staff truly make this a great place to bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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