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U.S. Bank, Review
U.S. Bank, Review
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A total of 368 Reviews with 5 Star
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Best branch I've ever visited!
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by Markanthonylbc, Jun. 14, 2011
I've been with US Bank for a little more than 2 years now, and I have never encountered the kind of friendly, efficient service that I look forward to every time I bank at this branch. Always smiling, always conversational, and, above all, always professional.
When I plan a trip to the bank, I purposefully choose this branch over the brick and mortar US Bank just a few blocks down the street. I haven't been let down yet.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Telegraph Schnucks Branch at Saint Louis, MO
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by Markanthonylbc, Jun. 14, 2011
I've been with US Bank for a little more than 2 years now, and I have never encountered the kind of friendly, efficient service that I look forward to every time I bank at this branch. Always smiling, always conversational, and, above all, always professional.
When I plan a trip to the bank, I purposefully choose this branch over the brick and mortar US Bank just a few blocks down the street. I haven't been let down yet.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Telegraph Schnucks Branch at Saint Louis, MO
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Great staff and convenience.
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by ELuscious, Jun. 07, 2011
This is a convenient location and a fantastic branch. The staff is friendly, knowledgeable and always remembers our faces. It's so much better to get prompt help in person. The manager Stephanie is very helpful in situations that require more attention.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Loughborough Schnucks Branch at Saint Louis, MO
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by ELuscious, Jun. 07, 2011
This is a convenient location and a fantastic branch. The staff is friendly, knowledgeable and always remembers our faces. It's so much better to get prompt help in person. The manager Stephanie is very helpful in situations that require more attention.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Loughborough Schnucks Branch at Saint Louis, MO
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I think they're great!
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by TheOldMadDog, May. 23, 2011
People can carp all they want about customer service. I have found in 36 years as a CPA, the individuals who carp are the ones with no money and the biggest trouble makers.
The staff at US Bank on Lagae Road consists of the friendliest, most polite customer service people I've ever met. The staff at the 1st and University Branch is a close second.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Castle Pines King Soopers Branch at Castle Rock, CO
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by TheOldMadDog, May. 23, 2011
People can carp all they want about customer service. I have found in 36 years as a CPA, the individuals who carp are the ones with no money and the biggest trouble makers.
The staff at US Bank on Lagae Road consists of the friendliest, most polite customer service people I've ever met. The staff at the 1st and University Branch is a close second.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Castle Pines King Soopers Branch at Castle Rock, CO
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James Village - wonderful
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by JAD6888, May. 23, 2011
I've been banking with U S Bank (and another bank that merged with US Bank many years ago) since the 1970's. I've always had excellent service, but then I don't let my account get overdrawn. Overdrafts are not the bank's responsibility - it is the customer's responsibility to maintain their records and balances or pay the fees that are due.
I'm always greeted with hellos when I enter the branch and I believe everyone there even knows my name. So personal and friendly.
All banks are changing fee structures and this is not exclusive to U S Bank. I'm pleased to recommend the James Village branch of U S Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, James Village Branch at Lynnwood, WA
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by JAD6888, May. 23, 2011
I've been banking with U S Bank (and another bank that merged with US Bank many years ago) since the 1970's. I've always had excellent service, but then I don't let my account get overdrawn. Overdrafts are not the bank's responsibility - it is the customer's responsibility to maintain their records and balances or pay the fees that are due.
I'm always greeted with hellos when I enter the branch and I believe everyone there even knows my name. So personal and friendly.
All banks are changing fee structures and this is not exclusive to U S Bank. I'm pleased to recommend the James Village branch of U S Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, James Village Branch at Lynnwood, WA
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First-Class Bank
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by justinknudsen, May. 17, 2011
I would like to note that every complaint listed here, is regarding another branch of US Bank, most even in other states. The Us Bank located in Mt. Juliet, TN in the Kroger at Providence is far and away the best bank anywhere. They are a fine group of professionals, who treat customers with respect and will always do everything possible to resolve any issue in a fair and understanding manor. I highly recommend banking here.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Providence Marketplace Kroger Branch at Mount Juliet, TN
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by justinknudsen, May. 17, 2011
I would like to note that every complaint listed here, is regarding another branch of US Bank, most even in other states. The Us Bank located in Mt. Juliet, TN in the Kroger at Providence is far and away the best bank anywhere. They are a fine group of professionals, who treat customers with respect and will always do everything possible to resolve any issue in a fair and understanding manor. I highly recommend banking here.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Providence Marketplace Kroger Branch at Mount Juliet, TN
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#1
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by Tman, May. 03, 2011
This is my favorite bank. Everyone is so nice and they are way more flexible than thos big commercial banks.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Mercer Island Branch at Mercer Island, WA
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by Tman, May. 03, 2011
This is my favorite bank. Everyone is so nice and they are way more flexible than thos big commercial banks.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Mercer Island Branch at Mercer Island, WA
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Elgin US Bank
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by colonys3, Apr. 16, 2011
I have dealt with this branch for 10 years. Although I live 40 miles from their branch and only see them 8 times a year they call me by name. The tellers are very friendly and are very helpful. I utilize several other banks and have kept these accounts because of this branches employees.Keep up the good work.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Elgin Branch at Elgin, OR
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by colonys3, Apr. 16, 2011
I have dealt with this branch for 10 years. Although I live 40 miles from their branch and only see them 8 times a year they call me by name. The tellers are very friendly and are very helpful. I utilize several other banks and have kept these accounts because of this branches employees.Keep up the good work.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Elgin Branch at Elgin, OR
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Service still better than other banks
Overall Rating
by Arcadian, Apr. 01, 2011
I have been a customer for several years and I have to say US Bank has more personalize service than other banks.Most of the tellers are very helpful like Andrew who treats customers with respect. I am a happy customer at this time.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Arcadia Ralphs Branch at Arcadia, CA
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by Arcadian, Apr. 01, 2011
I have been a customer for several years and I have to say US Bank has more personalize service than other banks.Most of the tellers are very helpful like Andrew who treats customers with respect. I am a happy customer at this time.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Arcadia Ralphs Branch at Arcadia, CA
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Angela is amazing:)
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by ameliajay, Mar. 31, 2011
I've seriously never had a bank experience more enjoyable than at U.S. Bank. Angela was so helpful, remembered my name, even called to make sure I understood everything, as I was in a hurry. She deserves an award for excellence! Thanks!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Eastern And Windmill Smith's at Las Vegas, NV
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by ameliajay, Mar. 31, 2011
I've seriously never had a bank experience more enjoyable than at U.S. Bank. Angela was so helpful, remembered my name, even called to make sure I understood everything, as I was in a hurry. She deserves an award for excellence! Thanks!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Eastern And Windmill Smith's at Las Vegas, NV
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MsLee
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by MsLee, Mar. 19, 2011
The staff is knowledgeable, friendly, competent, and extremely helpful. Were it not for Karta's extreme persistence and diligence in assisting me with my home equity loan, I would still be paying 5.5%, and now, with his help, I'm paying 4.25%. The hardworking staff is to be commended for their outstanding customer service. I will never switch to another bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, San Ramon Valley Blvd Safeway at San Ramon, CA
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by MsLee, Mar. 19, 2011
The staff is knowledgeable, friendly, competent, and extremely helpful. Were it not for Karta's extreme persistence and diligence in assisting me with my home equity loan, I would still be paying 5.5%, and now, with his help, I'm paying 4.25%. The hardworking staff is to be commended for their outstanding customer service. I will never switch to another bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, San Ramon Valley Blvd Safeway at San Ramon, CA
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UB Bank in North Hollywood
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by Anni, Mar. 05, 2011
I must say these people are great! Not only are the tellers knowledgable about the products and services, but the service is amazing as well!!!! I have been with 2 other banks before opening an account at US Bank, and I have never received service like this at another bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, North Hollywood Branch at North Hollywood, CA
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by Anni, Mar. 05, 2011
I must say these people are great! Not only are the tellers knowledgable about the products and services, but the service is amazing as well!!!! I have been with 2 other banks before opening an account at US Bank, and I have never received service like this at another bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, North Hollywood Branch at North Hollywood, CA
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Dan Stockdale is the best personal banker ever!!!
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by AnnaL, Feb. 12, 2011
I have been with this bank for quite a few years. It used to be San Diego National Bank, but was taken over by US Bank. During this time my contact there was with DAN STOCKDALE - and he rocks!!!! I can email him or call him and he takes his time to help me, despite the fact that I am not a high volume client - just personal and small business checking. I would suggest US Bank and especially DAN STOCKDALE for all banking needs. He gets back to me quickly and always tries to help!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Mission Valley Branch at San Diego, CA
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by AnnaL, Feb. 12, 2011
I have been with this bank for quite a few years. It used to be San Diego National Bank, but was taken over by US Bank. During this time my contact there was with DAN STOCKDALE - and he rocks!!!! I can email him or call him and he takes his time to help me, despite the fact that I am not a high volume client - just personal and small business checking. I would suggest US Bank and especially DAN STOCKDALE for all banking needs. He gets back to me quickly and always tries to help!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Mission Valley Branch at San Diego, CA
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I LOVE US BANK!!!!
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by suzeemomoffour, Jan. 30, 2011
When my ex-husband left me, he took all the money from our old account and bounced it all to heck, causing me to have serious problems getting an account. U. S. Bank was the only bank in town who would help me out. I have now been with them for 8 years and not once ever had a problem Their staff is always courteous, polite and helpful! I can't imagine banking anywhere else. Thank you US Bank for giving me that second chance!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hilliard Square Kroger Branch at Hilliard, OH
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by suzeemomoffour, Jan. 30, 2011
When my ex-husband left me, he took all the money from our old account and bounced it all to heck, causing me to have serious problems getting an account. U. S. Bank was the only bank in town who would help me out. I have now been with them for 8 years and not once ever had a problem Their staff is always courteous, polite and helpful! I can't imagine banking anywhere else. Thank you US Bank for giving me that second chance!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hilliard Square Kroger Branch at Hilliard, OH
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by Adowney9 2015-05-22 19:48:09
Not too happy I just flew here as fast as possible from work to make an important deposit and the branch was already completely shut down at 7:55pm. Horrible service, what a waste of time and energy.
I like them!!
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by Greenhouse, Dec. 18, 2010
US Bank is fine by me, of all the big banks I dislike them the least. When I see a Wells Fargo or Chase sign I want to vomit they both screwed me over so badly they have changed federal laws due to their business practices.
US Bank had a second chance program for people like me who got laid off and their credit went to hell in a handbasket. And I must say I have always been treated nicely by the staff at the bank in Concord by the 99 cent store, but then again I'm a nice person so I attract that, maybe some of the people complaining here complain about everything all the time and they think everything sucks just because they are hard wired that way.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Clayton Road Branch at Concord, CA
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by Greenhouse, Dec. 18, 2010
US Bank is fine by me, of all the big banks I dislike them the least. When I see a Wells Fargo or Chase sign I want to vomit they both screwed me over so badly they have changed federal laws due to their business practices.
US Bank had a second chance program for people like me who got laid off and their credit went to hell in a handbasket. And I must say I have always been treated nicely by the staff at the bank in Concord by the 99 cent store, but then again I'm a nice person so I attract that, maybe some of the people complaining here complain about everything all the time and they think everything sucks just because they are hard wired that way.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Clayton Road Branch at Concord, CA
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Hollywood Branch great place to bank
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by OldRoyalTypewriter, Dec. 14, 2010
The US Bank branch on Hollywood Boulevard (former Cal Nat'l) is a great bank. Friendly, helpful staff, minimal wait times. Competitive products.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
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by OldRoyalTypewriter, Dec. 14, 2010
The US Bank branch on Hollywood Boulevard (former Cal Nat'l) is a great bank. Friendly, helpful staff, minimal wait times. Competitive products.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
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US Bank Is Amazing
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by USBankLover, Aug. 28, 2010
I recently opened my account at the Safeway branch & the staff there were amazing! They were so kind & helpful with everything. They explained everything out in detail & had a warm smile on their face the entire time. Most of the rude comments below are clearly about a different location. They don't have safety deposit boxes or drive thru. They're inside Safeway! The girls there were so sweet & friendly. I will defintely be banking there as long as they stay open!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
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by USBankLover, Aug. 28, 2010
I recently opened my account at the Safeway branch & the staff there were amazing! They were so kind & helpful with everything. They explained everything out in detail & had a warm smile on their face the entire time. Most of the rude comments below are clearly about a different location. They don't have safety deposit boxes or drive thru. They're inside Safeway! The girls there were so sweet & friendly. I will defintely be banking there as long as they stay open!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
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GREAT BRANCH!
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by JoshL, Aug. 17, 2010
I agree with the latest reviewer's remarks. The branch is awesome! Such a great staff and persoality presentated at each desk. I am currently having problems getting some mortgage/insurance documents passed through US Bank's Home Office and the branch has been right behind me every step of the way! All of the staff knows me by first name and I feel welcome each time I walk through the door.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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by JoshL, Aug. 17, 2010
I agree with the latest reviewer's remarks. The branch is awesome! Such a great staff and persoality presentated at each desk. I am currently having problems getting some mortgage/insurance documents passed through US Bank's Home Office and the branch has been right behind me every step of the way! All of the staff knows me by first name and I feel welcome each time I walk through the door.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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great bank, personal service
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by pilarjohnson, Aug. 10, 2010
Hi, I just had to write a review of this bank to counteract al these negative reviews. I opened an account there initially to get a safety deposit box, but have been continuously impressed with the small town personal service. Many of the tellers know me by name before I even give them my card, and remember personal things about me, which I appreciate. It's hard to find this kind of service in a city bank, but they've got it. I can't say enough great things about US Bank. I should add that I switched to US Bank for B of A and never looked back. This location never has a line, and has no fees for many accounts.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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by pilarjohnson, Aug. 10, 2010
Hi, I just had to write a review of this bank to counteract al these negative reviews. I opened an account there initially to get a safety deposit box, but have been continuously impressed with the small town personal service. Many of the tellers know me by name before I even give them my card, and remember personal things about me, which I appreciate. It's hard to find this kind of service in a city bank, but they've got it. I can't say enough great things about US Bank. I should add that I switched to US Bank for B of A and never looked back. This location never has a line, and has no fees for many accounts.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Customer
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by Happy in Sunset, Jul. 12, 2010
I'm wondering how the service was slow at the drive through, since this branch is located in a Smiths store and doesn't have a drive through. I have been banking here for 5 years, since moving here from Vegas. The people have serviced our loans and we have several checking accounts with them. Wait times are short. People are friendly and helpful, they even learn your name. I think they are doing a fine job.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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by Happy in Sunset, Jul. 12, 2010
I'm wondering how the service was slow at the drive through, since this branch is located in a Smiths store and doesn't have a drive through. I have been banking here for 5 years, since moving here from Vegas. The people have serviced our loans and we have several checking accounts with them. Wait times are short. People are friendly and helpful, they even learn your name. I think they are doing a fine job.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Perfect!
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by 66amphi, Jul. 08, 2010
I have been doing business with this branch for years. I have always been treated with respect and kindness. I might come in with a suit & tie for a realestate transaction or Shorts & T-shirt. "Jody" is one of the many nice people I have met over the years.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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by 66amphi, Jul. 08, 2010
I have been doing business with this branch for years. I have always been treated with respect and kindness. I might come in with a suit & tie for a realestate transaction or Shorts & T-shirt. "Jody" is one of the many nice people I have met over the years.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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