U.S. Bank, Review

Problem with Western Union service at U.S. Bank Tullahoma, TN
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by kahuna, Dec. 23, 2010

Problem with Western Union service at U.S Bank Branch in Tullahoma, TN
   I do NOT have an account with U.S. Bank or at this branch office.  
     However, I needed to send some money to an individual/business using the Western Union service that is provided by this bank (US Bank #0276).  I wanted to use a credit card to pay for the money transfer which Western Union claims that you can do from most Western Union agents.  I found out that I could not send as much money as I wanted to send and was told the maximum amount was $7,000.  I decided to go ahead and send the maximum allowable amount and put it on my credit card which had an outstanding credit balance much larger than the $7,000 that was going to send.  I even showed them an account printout of my credit card which I had just printed out showing that indeed I had much more than the $7K balance. I also showed them a photo ID (driver's license) and told them my Social Security number.  All seemed to be going well.  However, the teller/clerk then went over and talked to another person and came back and told me that they could not do the transfer because I did not have an account with the U.S. Bank.  I explained that I did not understand why because a Western Union transaction of funds should not have anything to do with whether or not I had an account at that bank or not.  The teller/clerk then went and talked to the manager and both of them came back and informed me that they could not do the Western Union transfer of funds using my credit card because I did not have an account at their bank.  They said that I should go to my bank just down the street and get a cash advance on my credit card and then bring back the cash to them and then they would send the funds via Western Union.  
   I could not believe what I was hearing. I still don't understand why they could not do this Western Union transfer using my credit card just because I did not have an account at their bank.  There was no way that I should have to go get a cash advance on my credit card and then bring it back to them to do a Western Union transfer.  If I got the cash from my bank, I would have just sent a cashier's check using overnight mail or Fedex and saved some money (since I would not have had to pay the Western Union fees).  
     It made me mad, but I didn't say anything.  I just left and I knew that I would never, ever set foot in that bank again.
    Anyway, I then went to my local Kroger's store who also is a Western Union agent.  They cheerfully waited on me and informed me that I could send up to $7,500 using just my credit card.  I filled out the forms, showed my ID, etc. and then swipe my card and instantly was approved.  I was able to send the maximum allowable amount using my credit card to do a Western Union transfer.  
     If a local Kroger's grocery store can do a Western Union transfer using a credit card, why can't a U.S Bank do it???   Guess what?  I don't have a checking or savings account at my Kroger's grocery store and they did the Western Union transfer using my credit card.  
     I am totally disgusted and frustrated at the service that I received at the U.S Bank (#0276).  They will never get any of my business.

* this review was made on U.S. Bank, Tullahoma Branch at Tullahoma, TN
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Awful management
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by tthomas, Dec. 09, 2010

After they made a error on my account they said that the overdraft fees would be reversed and are now refusing fix their problem. Not to mention they were INCREDIBLY RUDE! Useless people

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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U.S. Bank is Awful!!!
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by jordannp, Dec. 07, 2010

The branch manager at the US Bank in Rancho Cucamonga inside of Albertsons on Foothill and Vineyard is a Deceiver..Stephanie Payne is a horrible manager her employees are slow and the whole system there is horrible..they are unprofessional and they should all be fired. The bank has hidden fees and the manager is a liar and a cheat..

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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NeverAgain
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by NeverAgain, Nov. 16, 2010

Will never bank with them again.  The High-to-Low game they play with your money is the the most agregious around.  Banks are supposed to be a place where one can go to place their money and trust that it is safe and sound.  US Bank is a place where one can go if they are looking to have their money disappear before their eyes with various mysterious and outrageous fees/penalties that add up overnight with their "delayed deposits" and high to low check cashing practices.  I definitely recommend US BANK (especially the Burns Ave/St. Paul) branch if one wants to be taken advantage of.....especially in hard times.  That's what banks are for, right? It seems it's not your money anymore when you go there...it is their money once it goes in and they try everything they can to take as much as they can before you get it back.  UNACCEPTABLE.  Bank manager and regional manager of the St. Paul, Minnesota branches are absolute failures when it comes to showing compassion or being there for their clients.  The buck is more important.     

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Evil Banking Grips America!!!!!
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by Flower, Sep. 14, 2010

US Bancorp is genius in it's mad evil to work against their customers and bring down their finances while boosting their own.  Among the first to get money from the bail out they boast of the good deed of  it paying back.  They did this on the back of their customers with pre-meditated malice to  purposefully  arrange the credits and debits in such a way that a higher percentage of the fee based overdrafts occur.  It might be as simple as a mathematician working their software program to work in their favor.  Very much like the odds in Vegas are worked.  While few banks are above this madness US Bank is the most tenacious.  If you are perfect and never have an error in banking or your finances - you may be safe - but for the average guy you would be best to hide your wallet from them.  They definitely have their eyes on it and will stop at nothing to take it from you.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
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5-Star Service - Based on What?
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by bfrey, Sep. 04, 2010

Customer service at all US Bank locations I've been to is terrible, especially in CHEYENNE, WYOMING. When I opened my account, they advertised 5-Star service and did not deliver. I've worked for 5 Star hotels, so I know what these service standards and they are not what you would expect them to be at US Bank. Any time I had a problem, the service wasn't even average - it was horrible. Not only were the representatives rude, they were outright argumentative rather than trying to help.

Additionally, the entire company is slow processing transactions (it can take up to a week for any ordinary transaction to post). If you use your debit card and track your spending online, don't plan on it EVER being accurate. I never had any trouble with any bank or keeping track of my money until I banked with this company. Fortunately there are better banks to use and I've found both of my new banks to be so much better. I will never use this bank again.

I wouldn't have posted a review, but they sent me a customer service survey so I figured I'll answer their questions - on every review board I can find. :) It's an insult to provide such poor service and then act as though they're interested.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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US Bank Northpointe
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by tuffguy, Aug. 06, 2010

Where is Brad? This Bank used to be so good when they had Brad. He was the best. Now all the people here are mean and rude. Even when he was delivering bad news it was ok. He just had a way of puting things that made me want to bank here. If he doesnt come back soon I think I will change banks.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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The worst imaginable banking service
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by NaKVA, Jul. 17, 2010

It is hard to believe that the home mortgage folks here are as bad as they are.  Honestly, at some points I was hoping they were trying to be awful because otherwise I am going to be left believing that they just are that ignorant.  Our loan officer lost documents repeatedly, and asked for more information even AFTER our scheduled closing date which her negligence caused us to delay.  There was no assumption of accountability on the part of their staff, continually trying to put the blame on other parties in the transaction.  We had three contacts with this department, none of whom ever returned a phone call without repeat calling.  They didn't seem to communicate with each other at all.  I never wanted to have to hate US Bank, having been with them since I moved to Seattle, but this experience makes me want to change banks.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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I hate this bank
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by i hate us bank, Jul. 16, 2010

This bank is the worst ever , they gonna be nice with you at first when you open your account then "oh my God" they treat you like crab .. they hang up the phone on me twice .. and the maneger of the safeway branch oh is the worst person ever he thinks for somehow that he owns you and he is your manager "maybe mentely ill or he has a dissorder somewhere in his head",well my advice to you if you gonna open an account keep away of USbank specially safway branch.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
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Oh My Heck!
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by CS Critique, Jul. 02, 2010

These people have actually yelled at me on an occasion when I was trying to get them to give me the $5 they owed me for using my bank card X number of times in a month. I have never been treated with such disrespect in my life! This was not the first time they were rude to me but it was the last.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
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Horrible!
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by Hummiezee, Jun. 28, 2010

This is one of the worst banks I have been to. I was expected to $5 to cash a check because I don't have an account with them. How insane can that be?

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Steve The Assistant Manager Is Bad News
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by PeekABoo, Jun. 17, 2010

Steve, the assistant manager is rude, arrogant, and a mental case.  Beware if you bank there.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Wouldn't bank here by choice
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by Lorr, Jun. 09, 2010

I bank at this location as a cosigner on both my mother's and son's accounts.  My mother has been a customer for many years, through many name changes.  My son banks here because of the ties through his state university.  My experiences have all been bad.  Poor customer service, long wait times both in the office and in the driveup.  I watch clerks do other tasks while people wait in line inside and outside.  Bank personnel (non-tellers) claim documents are missing, when they are the one who took the documents from me in the first place.  I can't say one positive word about this office, except that it is centrally located within our neighborhood.  If given the choice, I would not set foot into the bank again.  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
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bbb
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by fsdfdf, Mar. 11, 2010

These reviews are so bogus.   Every bank in FV/HB has the identical review.  Looks like Brandon and Seguin  really get around.

* this reviewer has be with this bank for 3 - 10 years
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