U.S. Bank, Review

HORRIBLE INCOMPETENT IDIOTS!
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by chosenbygrace, Jun. 22, 2013

These guys are idiots, this is my second review because I tried to reopen an account, so I went to one bank where they would have let me open right away which is on tropicana and pecos, and even on the phone they would have let me open an account, but then I wouldn't have been able to get a debit card right away, so I went to another one three miles away at Flamingo at Smiths, and was told by this arab guy that I must put in $25, yet the other two required nothing. I exhausted myself for nothing. Stupid disgusting morons. So they close my count for no logical reason, WON'T get my $500 any time soon, then require I have 25 right away after saying I didn't have to put in it.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, The Strip Branch at Las Vegas, NV
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Dave Rasmussen, Bank Manager Woodbury
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by Cady, Jun. 21, 2013

I would like to give a less than 1 rating for the comedy of errors that have occurred for the vehicle title lien release.  If the sale of my vehicle goes thru it will be by nothing short of a miracle. After arguing for the past 8 days finally they gave me to someone who actually took the time to investigate my issue.  It turns out that the teller did not mark the right box of guaranteed funds.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Woodbury Branch at Saint Paul, MN
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Done! Done! Done! with US BANK
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by Bubbles, Jun. 07, 2013

I had two strikes with the Hawthorne branch (both cases involved missing cash in the ATM deposit). I began using the location inside the Hen House on 135th until I received a new credit card, checks and a debit card - NONE of which I knew anything about.Nothing was explained, asked nor did I request anything close to a new account. I tried to zero my balance out and went into the negative, after which I went into the 135th & Antioch branch to close the account. I deposited every cent necessary to reach a zero balance. The teller told me he would personally close the account first thing this morning and told me he would call me immediately to let me know. I did not receive any phone call today and upon getting home to check my email. I am told I have a negative balance for the amount I gave him in cash to bring the account to zero. Furthermore, my account is still active. ARE YOU KIDDING ME????
Customer service is my business and being treated this poorly is inexcusable. I will tell EVERYONE I know about this. Just hope the nightmare ends soon.
I'm sorry, USBank, I stuck with you because it was convenient. But guess what? There are 8 other choices in the one mile radius.
Ridiculous

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, 135th & Antioch Branch at Overland Park, KS
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Horrible Simply Horrible
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by JustDoUntoOthers, May. 25, 2013

I knew I had made a mistake signing with US Bank after the first day. In fact, I tried to correct the error by asking if I could close my account (less than a week into it) and they said I would have to have the account open for six months before I could close it or else suffer a penalty. I should have taken the penalty and run.

The manager at the Maumelle branch where I opened my account is a special kind of RUDE... just nasty, and the other staff is dry and not helpful at all. When I opened my account, I wanted to do so using the name that I always go by... the one that was on my driver’s license, but she INSISTED that I had to use the name on my SS Card, which I stopped using years ago. She took me through a number of changes just to open the account. I looked past it because the bank was walking distance from my townhouse and I worked from home and thought it would be nice to have the bank that close. I thought I would be able to build some good rapport with the staff.  Please.

Beyond the rudeness and the dryness, they are masters at manipulating transaction to overdraw your account. I think it is the primary way they make their money, which means they are incompetent bankers. Maybe all banks are like that now, which does not say much for their ability to turn a profit without stealing from customers.




* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Maumelle Branch at Maumelle, AR
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mortgage and refinancing
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by juleslynn, May. 23, 2013

We were prepared to move all our assets into this bank until we experienced the sloppy, neglectful customer service.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakeville Branch at Lakeville, MN
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Crooks and Liars
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by AdamSK, May. 21, 2013

US Bank is nothing but a bunch of crooks and liars, they've forever lost my business. If they're willing to charge me for insufficient despite having more than enough money in my account then they can keep their $70 and I'll take my other banking needs- auto and home loans else where.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Fountain Valley Branch at Fountain Valley, CA
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Awful;
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by Leannab91, May. 16, 2013

This branch is very dull, not a positive environment. I have banked with US bank for about 7 years and this branch by far is the worst. Always having new people, branch managers leaving, 0 bankers available, 0 tellers available. very unorganized. I believe maybe one teller has a drop of good customer service skills. maybe you should start hiring better people??? Im not sure but this experience was awful and I would never go back to this branch nor refer someone else to.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hollywood Branch at Portland, OR
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USBank Glen Ellyn
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by Reviewer2, May. 15, 2013

I don't know about other locations, but I know the service at this location is a joke.  Customer service reps stand around talking to each other and the bankers are completely clueless on their own banking products.  Worse banking service I have ever received.  Definitely do not recommend banking with USBank based on my experience at this branch.

* this review was made on U.S. Bank, Roosevelt Road Branch at Glen Ellyn, IL
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A joke doesn't begin to describe this place
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by 123456asd, May. 11, 2013

The people are usually clueless as to whats going on I have an ongoing fraud claim that's on going because theres no comunication, I've been told three times it's been resolved only to find out it wasn't. They won't call you if theres a problem with your account, you have to call them . In my opinion it would make more sense to bank out of a shoe box hidden in your house then with this bank. The tellers are nice but that only goes so far in a situation like mine.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Danville Branch at Danville, KY
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Usbank
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by Laylaisack, May. 09, 2013

I am sitting in the lobby right now, I've been sitting here for 20 mins waiting on a banker.. 20 mins.. I walked in went up to a teller Brooke after I patiently waited in line asking for help cause they have no bankers out here, she dismissed me and then told me to have a seat again. There are no bankers out here I replyed do you know how long it will be until I can see served. She dismissed me again.. And you wonder why I closed my account here. The employees are rude, I will take my business and money elsewhere

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Wisconsin At 26th Branch at Milwaukee, WI
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ibo
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by leila, Apr. 15, 2013

I had never had a good experience with this specific branch in Rose Park. Problems were never solved when asked for assistance. Tried to wire money from this bank and the wire never went through. Tried to do notary, no one knew how to do notary. Tried to call and discuss overdraft situations, no one cared enough to even consider what I was talking about. I only go to this bank when am in a hurry and can't make it to the next stop otherwise, I look for another branch to do my business with. This bank has the poorest customer service ever.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Rose Park Smith's Branch at Salt Lake City, UT
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US Bank
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by JimS, Apr. 08, 2013

US Bank , is horrible both business and personal. Fees and charges that are out of line. DO not expect help in any way. This Bank is awful, and I would never recommend!   

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Lisle Branch at Lisle, IL
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Factoria Bank Branch
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by Bettijc, Apr. 06, 2013

I have had to do several in-person transactions with this branch and they are not very buttoned up, causing me to make multiple trips to the branch that would have been unnecessary if they would have done it right the first time.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Factoria Branch at Bellevue, WA
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Disappointed with the Mortgage group
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by worstservice, Apr. 04, 2013

I have been trying to process my mortgage application with this bank for 9 months now.  The rep is slow, the loan processing is slow and the overall lack of customer service is down right disappointing.  I am currently out of pocket of over $750.00 and the excuses for the delays get bigger.  Do not recommend this Bank.  My first mtg closed in 4 weeks with another bank.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Lomas Blvd Branch at Albuquerque, NM
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Customer
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by turtle, Apr. 02, 2013

I don't see what keeps them in business. Maybe government handouts? They don't really ack like a community bank any longer. Too bad. There are so few left

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Palm Desert - El Paseo Branch at Palm Desert, CA
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RUDE - now i remember why i will never be their customer
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by kba3000, Mar. 29, 2013

Wow, you ask a question and Jennifer the Mgr at the Smith's Branch in Gardnerville is downright rude. You would think they would be nice to at least try to get me as a customer or find out if I am one. So obnoxious. Now I remember why I don't bank there and never will.

* this review was made on U.S. Bank, Gardnerville Smith's Branch at Gardnerville, NV
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Very unhappy customer
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by Johanna, Mar. 25, 2013

Staff was very rude to me in Field Ertel (Meijer) location and because of that I closed my account today after 8 years.
And my husband will do the same after 10 years being loyal customer,what a shame.
Would not recommend this location,please choose different branch.
Sincerely,unhappy costumer.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Fields Ertel Meijer Branch at Loveland, OH
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DO NOT USE US BANK MORTAGE DEPT
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by 7769, Mar. 22, 2013

US Bank, Stevens Point, WI location was in the process of conducting a re-fi on an investment property. It was the worst custmor service of my life.  With no returned phone calls or emails, loss of all my paperwork, then the expiration of the apprasial.  Which they would not refund.  It was 8 monthes of pure frustration, loss of time and money, only to have to go with another lender because US Bank could not get the job done. I have never written a review, but felt it was important to inform others who may be considering US Bank for a mortage.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Stevens Point at Stevens Point, WI
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Un Happy Customer
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by Sunnybrk, Mar. 16, 2013

US Bank in Oshkosh is crooked. I set up custodial accounts for my children when their grandmother passed way with their inheritance. We were told there would be NO FEES associated with these accounts. When the statement came I threw them in a drawer. Imagine my surprise when I opened one this past month and found that they had begun charging a $25 a year inactive fee. All of my children's inheritance is now gone! I never received any communication that they needed us to do anything. CROOKED, stealing from children!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oshkosh Main Branch at Oshkosh, WI
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Poor customer service!
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by melmelnv1, Mar. 11, 2013

I have a couple accounts with US bank. I went in today to cash a check. I have been cashing this same check every month for the last 4 years. I truly wish I had the ladies name that assisted me. She gave me an attitude the minute I walked up to the counter. It was as if she was having a bad day and she was looking for something to get snotty about. She snapped at me about the check I was cashing and I replied that I had been cashing that same check for 4 years to which she snapped at me that she needs id from me because she doesn't know who I am. I, being the no nonsense person, snapped back and went on a rant back at her. If I wanted to be treated with a crappy attitude, I'd go to work! I guess being half way pleasant to their customers is not a priority. Next time I will get her name and call her superior.

* this reviewer has be with this bank for 3 - 10 years
* this review was made on U.S. Bank, Lemmon Valley Smith's Branch at Reno, NV
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